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If you’ve searched “Care Manager job description” online, you’ve probably seen the same thing over and over again—generic templates, endless bullet points, and descriptions that feel more like legal checklists than something written by a real person.
The problem? None of those posts actually help you hire the right Care Manager.
They don’t teach you how to write a post that attracts someone with empathy, resilience, and strong coordination skills—someone who can balance paperwork with people care, and handle tough conversations with professionalism and heart.
So if you’re tired of job posts that feel like a formality, you’re in the right place.
In this guide, we’ll show you how to write a Care Manager job description that actually works. One that’s clear, compelling, and built to attract thoughtful, capable candidates—whether you’re hiring someone experienced or someone you’re willing to train.
Before we dive in, here’s a quick tip: If you haven’t read our full guide on how to write a job post that attracts top talent , Link https://workscreen.io/how-to-write-a-job-post/ , we highly recommend starting there. It breaks down why most job posts fail—and gives you a structure that speaks to real applicants, not just algorithms.
Now, let’s talk about what a Care Manager actually does—and how to describe it in plain, human terms.
Don’t let bad hires slow you down. WorkScreen helps you find the right people—fast, easy, and stress-free.
What A Care Manager Actually Does - Their Roles
A Care Manager isn’t just someone who manages appointments and paperwork—they’re the bridge between patients, families, and healthcare teams.
They make sure people get the support they need, when they need it—whether that means coordinating treatment plans, checking in on mental health, or helping families navigate insurance and long-term care options.
In plain terms:
A Care Manager helps people feel cared for, not just processed.
They need to be empathetic, organized, and great at communication. It’s a role that blends clinical understanding with real human connection—because often, they’re the calm voice in a crisis and the steady hand during complex decisions.
Whether they’re working in a hospital, senior care facility, or community health program, Care Managers play a critical role in making sure every patient gets personalized, consistent, and compassionate care.
Two Great Care Manager Job Description Templates
✅ Experienced Care Manager Job Description
📌 Job Title: Care Manager for Harmony Health Network – Help Us Deliver Compassionate, Personalized Care
📍 Location: Charlotte, NC | 💼 Full-Time | 💰 $58,000–$72,000/year (Based on experience)
📅 Schedule: Monday to Friday | Occasional Weekend Availability
🎥 Meet your future team (Watch this 60-second intro from our Director of Care Coordination)
[Insert Loom or YouTube link]
🏢 Who We Are
Harmony Health Network is a regional care coordination provider serving North Carolina communities with integrated support across medical, mental health, and aging-related services. Our team works alongside hospitals, rehabilitation centers, and families to bridge care gaps and ensure people don’t fall through the cracks. We’re known for human-first care, consistent follow-up, and going the extra mile—especially when it matters most.
💡 Why This Role Is a Great Fit
As a Care Manager at Harmony Health, you won’t just manage plans—you’ll build trust. Your role will impact people recovering from surgery, aging in place, or navigating chronic illness. You’ll become a key voice in helping families make informed care decisions, and your coordination skills will make a real difference in moments of uncertainty.
🎯 What You’ll Be Doing
- Develop and manage patient-centered care plans
- Conduct intake assessments and ongoing evaluations
- Serve as liaison between patients, families, and care providers
- Monitor outcomes and adjust services accordingly
- Keep accurate case documentation using our CareFlow system
- Coordinate across clinical, social, and community support teams
- Advocate for clients with respect, clarity, and consistency
✅ What We’re Looking For
- 2+ years in a Care Manager, Case Manager, or Social Worker role
- Bachelor’s degree in Social Work, Nursing, Public Health, or related field
- Excellent verbal and written communication
- Calm, empathetic demeanor with strong boundaries
- Familiarity with EHR or case management systems
- LSW, RN, or other clinical certification is a plus
🎁 Perks & Benefits
- Health, dental, and vision coverage starting Day 1
- 401(k) with employer match
- 20+ days PTO (including sick and mental wellness leave)
- Flexible hybrid work options (2 in-office days/week)
- Professional development stipend ($750/year)
- Access to mental health support and caregiver resources
📥 How to Apply
We use WorkScreen to streamline hiring and ensure every applicant is evaluated fairly. You’ll complete a short, skill-based evaluation—no cover letter required.
👉 [Insert WorkScreen Link]
We respond to every applicant and promise to follow up with transparency.
🟢 Entry-Level Care Manager Job Description (Revised)
📌 Job Title: Entry-Level Care Manager – We’ll Train You to Make a Real Impact
📍 Location: Charlotte, NC | 💼 Full-Time | 💰 $42,000–$50,000/year
📅 Schedule: Flexible Monday–Friday | Some Remote Work Available
🎥 Watch this short welcome message from our Care Coordination Manager
[Insert Loom or YouTube link]
🏢 Who We Are
Harmony Health Network is a mission-driven organization that helps individuals and families coordinate medical, mental health, and social support services across North Carolina. We serve communities that need more than a prescription—they need someone in their corner. If you’re the kind of person who checks in, listens well, and wants to make systems easier for people, we’d love to support you in growing into a Care Manager role.
💡 Why This Role Is a Great Fit
This isn’t just a desk job. You’ll learn how to guide people through life’s toughest health transitions—and your work will have meaning from day one. If you’re passionate about care and want a role where you can grow, we’ll give you the tools, mentorship, and support to thrive.
🎯 What You’ll Be Doing
- Assist in creating and maintaining care plans
- Learn to manage communication between providers and clients
- Help coordinate follow-up services and check-ins
- Support our team with notes, scheduling, and call prep
- Receive weekly coaching to grow into a full case manager role
- Advocate for clients as you build trust over time
✅ What We’re Looking For
- High school diploma (or GED)
- Excellent listener with natural empathy
- Strong attention to detail and follow-through
- Comfort using software and handling sensitive info
- Any prior experience in caregiving, social services, or healthcare is a plus
- Willingness to complete our 4-week onboarding and training program
🎁 Perks & Benefits
- Paid training and certification support
- Healthcare and dental coverage after 60 days
- 18 paid days off annually (plus flex time)
- $500 learning stipend per year
- Wellness and burnout prevention resources
- Career development and internal growth opportunities
📥 How to Apply
We use WorkScreen to help us evaluate applicants based on potential—not just past experience. You’ll complete a short, friendly evaluation to show us how you think and communicate.
👉 [Insert WorkScreen Link]
We review every application and respond to all candidates—because we believe everyone deserves a respectful hiring experience.
Build a winning team—without the hiring headache. WorkScreen helps you hire fast, confidently, and without second-guessing.
Breakdown of Why These Care Manager Job Posts Work
Let’s break down what makes these Care Manager job posts effective—so you can model the same principles in your own roles.
✅ 1. The Job Titles Are Clear, Specific, and Human
Instead of just saying “Care Manager,” we add context:
“Care Manager for Harmony Health Network – Help Us Deliver Compassionate, Personalized Care”
This signals who the role is for, where it’s based, and why it matters. It instantly attracts mission-driven applicants and filters out those just looking for any generic role.
✅ 2. Each Post Opens with a Personal Video
Adding a short video from the hiring manager builds instant trust and credibility. It humanizes the job post, gives a face to the team, and makes your opportunity stand out in a sea of text-only listings.
Even a simple Loom video recorded on a webcam can boost application quality—because strong candidates want to know who they’re working with.
✅ 3. The “Who We Are” Section Shows, Not Tells
Instead of using buzzwords like “fast-paced” or “mission-driven,” these posts offer real insight into Harmony Health’s work—what they do, who they serve, and how they operate.
This gives candidates a chance to self-select based on alignment with your values and population focus.
✅ 4. It’s Crystal Clear Why the Role Matters
Each post includes a “Why This Role Is a Great Fit” section that connects the day-to-day responsibilities to a bigger mission.
This is crucial—because top candidates don’t just want to know what they’ll do, they want to know why it matters.
✅ 5. The Responsibilities Are Purpose-Driven, Not Just Task Lists
Rather than dumping a list of duties, these posts frame responsibilities in a way that shows impact:
“You won’t just manage care plans—you’ll help people feel safe and supported.”
This helps attract empathetic, emotionally intelligent applicants—the kind of people you want in care coordination.
✅ 6. The Requirements Are Realistic and Inclusive
For experienced roles, the posts list clear expectations. For entry-level roles, they explicitly invite people who may not check every box—but are eager to learn.
By including phrases like:
“We value potential, not just experience,”
you avoid scaring away talented people who are a great fit but lack formal credentials.
✅ 7. Culture Is Embedded Throughout
Rather than dumping company values in a block, the post weaves culture into every section—how the team works, how leadership communicates, what kind of people thrive there.
That paints a real picture of day-to-day life, which helps candidates decide whether they’ll feel comfortable and supported.
✅ 8. Perks and Benefits Are Clearly Separated
Benefits aren’t lumped into a paragraph—they’re easy to scan and tailored to what care professionals value most:
- Wellness resources
- Paid time off
- Learning stipends
- Mental health support
This adds trust and transparency while making the offer more competitive.
✅ 9. The Application Process Is Respectful and Clear
Instead of vague “we’ll contact shortlisted candidates,” these posts say:
“We respond to every applicant.”
“No ghosting—just clarity.”
This signals professionalism, fairness, and respect—values that will appeal to top-tier candidates in care-related roles.
✅ 10. WorkScreen Creates a Frictionless, Skill-Based Entry Point
The application CTA is friendly and fair. It shifts the conversation away from résumés and toward real ability—while showing candidates that your company is thoughtful about how it hires.
Example of a Bad Care Manager Job Description (and Why It Fails)
To really understand what makes a job post bad, we need to look at the kind that shows up on job boards every day—bland, cold, and uninspired.
Let’s break one down:
❌ Bad Job Post Example: Care Manager
Job Title: Care Manager
Company: Regional Healthcare Group
Job Type: Full-Time
Location: Charlotte, NC
Salary: Not disclosed
Job Summary
Regional Healthcare Group is looking to hire a Care Manager to oversee patient case management. The ideal candidate will be responsible for coordinating services and ensuring patient care plans are followed.
Key Responsibilities
- Develop and manage patient care plans
- Coordinate services across departments
- Maintain documentation and reports
- Work with internal teams and external providers
Requirements
- Bachelor’s degree in related field
- 2+ years experience in care management
- Strong communication and time management skills
How to Apply
Please email your CV and cover letter to hr@rhealthgroup.com. Only shortlisted candidates will be contacted.
❌ Why This Post Falls Flat
🚫 1. The Job Title Is Vague and Generic
It just says “Care Manager” with no context. Who’s the employer? What’s unique about the role? Is it clinical or community-based? No clue.
A better title could be:
“Care Manager for Transitional Support Program – Charlotte, NC”
That’s specific. And it speaks to the mission and audience.
🚫 2. The Introduction Is Cold and Impersonal
The summary says nothing about the organization’s purpose, who it serves, or why this role matters. It could be copied and pasted into 1,000 other job posts without changing a word.
There’s no hook. No story. No connection.
🚫 3. No Salary or Benefits Information
Leaving out compensation in 2025? That’s a fast way to lose quality candidates.
People want to know: Is this worth my time?
If you’re not transparent up front, many won’t even bother applying.
🚫 4. The Responsibilities Are Too Broad
Every care-related job involves “developing care plans” and “maintaining documentation.”
But what kind of care? What systems will they use? Who are the clients? What’s a typical day like?
If you don’t paint a picture, you don’t stand out.
🚫 5. The Application Process Feels Dismissive
“Only shortlisted candidates will be contacted.”
This sends the message: We don’t respect your time.
Strong candidates won’t waste theirs either.
Instead, you want a line like:
“We review every application and promise to respond to all applicants.”
It sets you apart—and reflects your values.
🚫 6. There’s Zero Personality or Culture
No mention of what it’s like to work there. No insight into team values, growth opportunities, or management style.
Candidates aren’t just looking for a job—they’re looking for belonging. If your post reads like it was written by a bot, you’ll attract applicants who are just applying to anything.
Bonus Tips to Make Your Care Manager Job Post Stand Out
Once you’ve nailed the structure, added a human tone, and included the essentials like salary and benefits, here are a few extra touches that can take your job post from good to great.
These tips help you attract higher-quality candidates and build trust before a candidate even applies.
✴️ 1. Add a Security & Privacy Notice
Unfortunately, hiring scams are on the rise—and serious applicants are becoming more cautious.
By including a quick statement about how your hiring process works, you signal credibility and safety.
Example:
“⚠️ We take your privacy seriously. We’ll never ask for payment, financial information, or login credentials during the hiring process. All communication will come from an official @harmonyhealth.org email.”
This simple line can increase trust, especially with applicants unfamiliar with your brand.
🧳 2. Mention Leave Days or Flex Time
Work-life balance matters—especially in emotionally demanding roles like Care Management.
Listing this early can make your post more attractive to top candidates who value mental wellness and flexibility.
Example:
“Enjoy 20+ paid days off each year—including personal, sick, and flex days—so you can recharge and return refreshed.”
Even if your leave policy is standard, naming it upfront sends the right message.
📈 3. Highlight Growth, Mentorship, or Training
If you invest in your people, say so. Especially if you’re hiring entry-level candidates or early-career professionals.
Example:
“We provide 1:1 coaching during your first 90 days, plus a $750 annual learning stipend to support your continued development.”
Care professionals want to grow—but they also want to know you’ll support that journey.
🎥 4. Add a Loom or Welcome Video
Candidates want to see who they’ll work with—not just read about it.
Even a 60-second Loom from a hiring manager or team member can:
- Show personality
- Humanize your company
- Differentiate your post from 90% of others
Tip: Don’t overproduce it. Authentic > polished.
Here is an example that we used in our master guide on how to write a great job post description , you can check it out here https://www.loom.com/share/ba401b65b7f943b68a91fc6b04a62ad4
📝 5. Explain the Hiring Process in Simple Terms
People want to know what happens after they hit apply.
Instead of vague lines like “We’ll contact shortlisted candidates,” be clear.
Example:
“After submitting your application via WorkScreen, you’ll complete a short skills evaluation. If shortlisted, we’ll reach out within 7 days to schedule a short interview.”
Clarity reduces anxiety—and builds trust.
🟩 6. Include a Visual or Infographic If You Can
Even a simple checklist graphic or icon list for responsibilities/benefits can boost engagement.
If you’re publishing this on your own website, adding design elements can make it more scannable and visually appealing.
AI Caution – The Right vs. Wrong Way to Use AI for Job Descriptions
Let’s be honest—AI tools make it tempting to write job descriptions with a single click. ATS platforms like Manatal and Workable even offer built-in AI job post generators now.
But here’s the problem: when you rely on AI alone, your job post ends up sounding like everyone else’s.
❌ Why You Shouldn’t Let AI Write It All for You
If you just type:
“Write a job post for a Care Manager”
into ChatGPT or your ATS’s job builder…
you’ll likely get something like this:
“We are seeking a qualified Care Manager to coordinate and monitor health and social services…”
It’s stiff. Generic. Completely forgettable.
Here’s what happens when you use AI this way:
- You attract low-effort applicants applying to anything that moves
- You fail to stand out from the 30 other listings just like yours
- You miss the opportunity to showcase your team, culture, or mission
And worst of all?
You might repel the exact kind of people you want to hire—thoughtful, discerning professionals looking for a place that feels human.
✅ How to Use AI the Right Way
AI can be incredibly helpful—when you use it as a co-pilot, not a copy-paste machine.
Here’s how to make it work for you:
🔧 Step 1: Start With Real Inputs
Before using AI, write down:
- What your company actually does
- What the role really looks like (tasks, people served, systems used)
- Your company’s values and culture
- The tone you want to reflect (warm? direct? mission-first?)
- Any benefits, salary range, perks, or application details
🧠 Step 2: Prompt Like This
Here’s an example prompt:
“Help me write a Care Manager job post for Harmony Health Network. We provide coordinated support for medically complex patients and families in North Carolina. We’re hiring someone to manage care plans, check in with clients weekly, and coordinate across providers.
Our culture is warm, mission-driven, and team-oriented. We want a conversational tone that reflects empathy, respect, and purpose.
We offer $58,000–$72,000/year, 20+ days PTO, hybrid work, and a $750 learning stipend.
Our application process is structured through WorkScreen. No cover letter needed—just a short skills assessment.
Please make the post human and specific. Don’t be generic. Here are a few rough notes I’ve written—feel free to clean them up…”
Then paste in your draft ideas or bullet points.
✍️ Step 3: Edit Like a Human
Even with a great prompt, AI output still needs shaping.
Go back in, tweak the intro, clarify the tone, personalize the culture section, and most importantly—make sure it actually sounds like your company.
Use AI to:
- Polish awkward sentences
- Organize messy notes
- Tighten up your wording
But don’t let it remove the human parts—that’s what attracts real people.
WorkScreen simplifies the hiring process, helping you quickly identify top talent while eliminating low-quality applications. By saving you countless hours and reducing the risk of bad hires, it empowers you to build a team that delivers results
Copy-Paste Job Description Templates (Quick Use)
✅ Option 1: Conversational Job Description Template (Culture-First Style)
📌 Job Title: Care Manager at [Company Name] – Help Families Navigate Complex Care with Confidence
📍 Location: [Location] | 💼 [Job Type] | 💰 [Salary Range]
📅 Schedule: [Work Schedule] | [Remote/Hybrid/In-Person]
🎥 Watch this short welcome message from your future manager:
[Insert Loom or YouTube Link]
🏢 Who We Are
At [Company Name], we help individuals and families coordinate health and support services—especially during difficult transitions. Our team partners with providers, social services, and caregivers to ensure that no one falls through the cracks. We believe that care should feel personal, not procedural—and we work every day to make that happen.
💡 Why This Role Is a Great Fit
You won’t just be managing logistics—you’ll be making a real difference in people’s lives. Whether it’s checking in on someone recovering from surgery or guiding a family through long-term care options, your work will bring clarity, connection, and peace of mind. You’ll be supported by a team that values purpose, empathy, and communication—and you’ll see the impact of your work every single day.
🎯 What You’ll Be Doing
- Create and manage personalized care plans
- Serve as the primary point of contact for clients and families
- Coordinate services across healthcare, mental health, and community support providers
- Track client progress and adjust care plans as needed
- Maintain detailed documentation using care management tools
✅ What We’re Looking For
- [X+] years of experience in care management or case coordination
- Background in social work, nursing, or a related field
- Strong communication and interpersonal skills
- Empathy, attention to detail, and follow-through
- Familiarity with EHR or care management platforms (a plus)
- [Optional: Any licenses or credentials required/preferred]
🎁 Perks & Benefits
- Health, dental, and vision insurance
- days paid time off per year (including sick and mental wellness days)
- Flexible scheduling or hybrid work (if available)
- Professional development support or learning stipends
- [Other benefits: mental health resources, parental leave, etc.]
📥 How to Apply
We use WorkScreen to make our hiring process more fair, efficient, and skill-focused.
Click the link below to complete a short, structured evaluation—no résumé or cover letter needed at this stage.
👉 [Insert WorkScreen Link]
We respect your time and respond to every applicant.
🗂️ Option 2: Structured Job Brief + Responsibilities + Requirements Format
📌 Job Title: Care Manager
📍 Location: [Location] | 💼 [Job Type] | 💰 [Salary Range]
🎥 Meet the team in this short intro video:
[Insert Loom or YouTube Link]
Who We Are
[Company Name] provides support services that help individuals navigate healthcare, recovery, and community-based care systems. We focus on providing seamless coordination between patients, providers, and support networks—so people get the help they need, when they need it.
Job Brief
We’re hiring a Care Manager to oversee client care plans, coordinate across providers, and ensure each individual receives personalized, responsive support. If you’re detail-oriented, empathetic, and comfortable managing multiple moving parts, this role could be a great fit.
Responsibilities
- Develop care plans in collaboration with providers and clients
- Maintain regular communication with assigned clients and families
- Coordinate services across medical, behavioral, and social support providers
- Monitor outcomes and adjust plans when needed
- Document client interactions accurately and in a timely manner
Requirements
- Previous experience in care management, social work, or related field
- Strong communication and organization skills
- Ability to work independently and as part of a team
- Experience with care coordination platforms or EHR systems (preferred)
- [Include relevant degree or license requirements if applicable]
Perks & Benefits
- paid days off per year
- Health and dental insurance
- [Remote/hybrid options if available]
- Paid training or career development support
- [Include any other standout perks your company offers]
How to Apply
We use WorkScreen to evaluate candidates fairly and efficiently. No résumé required at this stage—just a quick evaluation that helps us understand your strengths.
👉 [Insert WorkScreen Link]
Let WorkScreen Handle the Next Phase of Your Hiring Process
By now, you’ve learned how to write a job post that speaks to real people—not just algorithms. But crafting a great post is only half the battle.
The next challenge? Figuring out who’s actually qualified.
That’s where WorkScreen comes in.
Once your job post goes live, WorkScreen helps you:
✅ 1. Quickly Identify the Right Candidates
WorkScreen automatically evaluates, scores, and ranks applicants on a performance-based leaderboard—making it easy to spot top talent, save time, and make smarter, data-driven hiring decisions.
✅ 2. Test for Skills That Actually Matter
With WorkScreen, you can administer one-click skill tests to assess candidates based on real-world ability—not just credentials like résumés and past experience. This helps you hire more confidently and holistically.
✅ 3. Filter Out Low-Effort Applicants Instantly
WorkScreen automatically eliminates low-effort applicants who use AI Tools to apply, copy-paste answers, or rely on “one-click apply.” This way, you focus only on genuine, committed, and high-quality candidates—helping you avoid costly hiring mistakes.
🧠 Bonus: It’s Built to Respect the Candidate Experience
WorkScreen is fair, structured, and human-friendly. No trick questions. No ghosting. Just a simple, modern way to evaluate talent without bias or wasted time.
Ready to make smarter hiring decisions? Use WorkScreen to screen smarter, hire faster, and build stronger teams.
FAQ
When hiring a Care Manager, look for a blend of hard and soft skills that align with both care coordination and human interaction. Top candidates typically demonstrate:
- Empathy and emotional intelligence – They must be able to support clients with sensitivity, especially during health-related stress.
- Strong communication skills – They should communicate clearly with patients, families, providers, and insurers.
- Organizational and multitasking ability – Care Managers juggle multiple cases, documents, and services—clarity and systems matter.
- Problem-solving mindset – They need to anticipate issues, resolve conflicts, and make fast, informed decisions.
- Working knowledge of care systems – Experience with EHR platforms, Medicaid/Medicare processes, or discharge planning is a plus.
Bonus: Look for signs of resilience and follow-through—especially in applicants who’ve worked in high-pressure or emotionally intense environments.
The average salary of a Care Manager in the United States ranges from $55,000 to $75,000 per year, depending on:
- Location (urban areas often pay more)
- Industry (hospital systems tend to pay higher than nonprofits)
- Level of experience and licensing (e.g., RNs and LSWs often command higher rates)
Entry-level Care Managers or those in smaller nonprofits may start around $42,000–$50,000, while experienced professionals can earn up to $85,000+, especially with clinical credentials.
Tip: Always include a salary range in your job post—transparency builds trust and improves application quality.
Not always. It depends on your organization’s structure and the complexity of the care being managed.
- Medical case management roles (especially in hospitals or insurance companies) often require an RN or LSW.
- Community-based care coordination or nonprofit roles may accept candidates with social work, psychology, or public health degrees—even without licenses.
- For entry-level roles, it’s common to train someone with relevant soft skills and a strong desire to learn.
This is where traditional interviews often fall short.
Instead of just asking about experience, ask questions that test for mindset and emotional intelligence:
- “Tell me about a time you helped someone through a difficult life transition.”
- “What’s your approach when a client refuses care or gets frustrated?”
- “How do you manage your own stress after emotionally intense conversations?”
You can also use platforms like WorkScreen to simulate real-world responses and see how candidates navigate client communication and judgment-based tasks.
The terms are often used interchangeably, but there are subtle differences:
- Care Manager typically implies a more proactive, holistic approach—focusing on prevention, wellness, and long-term planning.
- Case Manager may be more task-oriented and focused on coordinating services or resolving immediate needs.
That said, many job titles use both terms depending on the industry (e.g., healthcare, insurance, mental health, senior services). What matters most is clarity in your job description—not the title alone.
