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If you’ve Googled “claims adjuster job description,” you’ve probably seen the same thing over and over again:
Bullet points. Jargon. A long list of tasks with no soul.
The problem? These kinds of job posts don’t actually help you hire a great claims adjuster—they just check boxes.
They don’t tell the story of what your company does.
They don’t show why the role matters.
And they certainly don’t attract skilled, reliable, emotionally intelligent people—the kind of adjusters who can handle sensitive conversations and protect your business.
The good news?
You don’t need to be a recruiter or a writer to create a job post that works. You just need a better structure—and a few smart tips to stand out from the crowd.
In this article, we’ll walk you through:
- What a claims adjuster actually does (in plain English)
- Two high-converting job description templates (for experienced and entry-level hires)
- A side-by-side breakdown of why those posts work
- A bad example—and what to avoid
- Bonus tips, smart AI use, and a quick-copy version you can paste and tailor
⚡Before we begin, if you want the full strategy on how to write a job post that attracts real talent—not just random applicants—check out our full guide on how to write a job post that attracts top talent , Link https://workscreen.io/how-to-write-a-job-post/
But for now, let’s dive into the claims adjuster role—and how to find the right person for the job.
Build a winning team—without the hiring headache. WorkScreen helps you hire fast, confidently, and without second-guessing.
What Does a Claims Adjuster Actually Do?
A claims adjuster is the person who steps in when something goes wrong.
Whether it’s a car accident, a burst pipe, or storm damage—they’re the ones who investigate what happened, determine what’s covered, and help the customer (and company) reach a fair resolution.
But here’s what often gets missed:
This isn’t just a technical role—it’s a people-first role.
Great claims adjusters know how to:
- Ask the right questions
- Stay calm under pressure
- Explain complex policies in plain English
- Handle frustrated customers with empathy and clarity
- Protect your business from fraudulent claims—without treating every customer like a criminal
In short, they’re part investigator, part negotiator, part customer advocate.
That’s why attention to detail, emotional intelligence, and strong communication matter just as much as industry knowledge or years of experience.
Two Great Claims Adjuster Job Description Templates
✅ Option 1: Job Description For Experienced Candidates
📌 Job Title: Claims Adjuster Needed at BrightPath Insurance (Remote Optional)
💼 Job Type: Full-Time | On-site or Remote | $52,000–$65,000/year
📍 Location: Houston, TX or Remote (U.S.-based)
🎥 Message From Our Hiring Manager
Want to hear directly from the person you’ll be working with? Watch this short 2-minute video from our Claims Team Lead:
👉 [Insert Loom or YouTube Link]
Who We Are
BrightPath Insurance is a mission-driven provider focused on making the claims experience smoother, faster, and more human. Founded in Houston and now serving customers nationwide, we specialize in auto, home, and small business insurance with a track record of prompt settlements and 24/7 policyholder support.
What makes us different? We don’t just process claims—we build trust. We’re a tight-knit, remote-friendly team that believes in clear communication, empathy, and doing the right thing, even when it’s hard.
What You’ll Be Doing
- Manage and resolve property and auto claims end-to-end
- Conduct virtual or in-person investigations when needed
- Interview claimants and witnesses; review documentation
- Assess policy coverage and recommend settlements
- Prepare and maintain detailed claim files and summaries
- Collaborate with legal, repair, or underwriting teams when required
- Identify potential fraud and escalate appropriately
What We’re Looking For
- 2+ years of experience as a claims adjuster (auto or property)
- Licensed in Texas (or willing to become licensed quickly)
- Clear, empathetic communication skills
- Comfortable with software tools and remote systems
- Calm under pressure; able to manage tough conversations gracefully
- Highly organized with excellent documentation habits
🎁 Perks & Benefits
- Competitive salary ($52,000–$65,000/year based on experience)
- Health, dental, and vision insurance (starts after 30 days)
- 15 PTO days + 10 company holidays
- 100% remote option or coworking space stipend
- Laptop and home office equipment provided
- Monthly wellness reimbursement
- Ongoing training and certification support
🌟 Why This Role Is a Great Fit
If you’re looking to join a company that treats adjusters like partners—not paperwork processors—this is your place.
At BrightPath, your decisions matter. You’ll handle cases from start to finish, work closely with leadership, and see the real impact of your work. There’s no red tape, no corporate indifference—just good people doing good work, fast.
📥 How to Apply
We use WorkScreen to make hiring fair and simple. Instead of uploading a résumé and waiting weeks, you’ll complete a short structured evaluation so we can understand your strengths directly.
👉 [Insert WorkScreen Link]
✅ Option 2: Job Description For Entry-Level / Willing-to-Train Candidates
📌 Job Title: Entry-Level Claims Adjuster at BrightPath Insurance (No Experience Needed)
💼 Job Type: Full-Time | Hybrid | $42,000–$48,000/year
📍 Location: Houston, TX (Hybrid: 2 days in office)
🎥 Hear From Your Future Team
Curious what it’s like to work at BrightPath? Watch this 2-minute intro from our CEO and training coordinator:
👉 [Insert Loom or YouTube Link]
Who We Are
BrightPath Insurance helps everyday people recover from unexpected losses—with speed, transparency, and a human touch. From small car accidents to storm-damaged homes, we’re there when people need us most.
We’re growing fast, and now we’re looking for someone passionate, organized, and eager to learn to join our claims team. No experience? No problem. We’ll train you—and support you every step of the way.
What You’ll Be Doing
- Assist in investigating and documenting claims
- Communicate with policyholders to gather information and give updates
- Learn how to assess coverage and draft claims summaries
- Shadow experienced adjusters and join training calls
- Maintain accurate records in our claims system
- Help keep customers informed, calm, and confident throughout the process
What We’re Looking For
- High school diploma or equivalent
- Friendly, patient, and articulate communicator
- Detail-oriented and eager to learn new tools and workflows
- Some experience in customer-facing roles (retail, service, call center, etc.)
- Interest in pursuing an adjuster license (we’ll cover the cost!)
- Able to work at least 2 days per week in our Houston office
🎁 Perks & Benefits
- Starting salary of $42,000–$48,000/year
- Paid training and licensing support
- Medical, dental, and vision insurance
- 12 PTO days + 8 company holidays
- Career mentorship from experienced adjusters
- Monthly team lunches and company outings
- Gym membership or wellness credit
🌟 Why This Role Is a Great Fit
This is a career launchpad. If you’ve ever wanted to break into the insurance world but didn’t know where to start—this is your shot.
You’ll learn the full claims process from day one and get direct mentorship from pros who’ve seen it all. We’ll invest in your growth, help you gain certifications, and create a path toward long-term stability, responsibility, and professional development.
📥 How to Apply
To make hiring fair and fast, we use WorkScreen—a platform that lets us evaluate applicants based on potential, not just past experience.
Click below to complete a quick evaluation (no résumé needed):
👉 [Insert WorkScreen Link]
WorkScreen simplifies the hiring process, helping you quickly identify top talent while eliminating low-quality applications. By saving you countless hours and reducing the risk of bad hires, it empowers you to build a team that delivers results
Breakdown of Why These Claims Adjuster Job Posts Actually Work
Let’s break down why the two BrightPath job descriptions above are more than just templates—they’re tools that attract the right candidates while saving you time and effort.
✅ 1. The Job Titles Are Clear, Specific, and Targeted
Instead of a vague “Claims Adjuster,” the titles clarify:
- The role level (“Entry-Level” or “Experienced”)
- The company (“at BrightPath Insurance”)
- A key hook like “Training Provided” or “Remote Optional”
This instantly filters out unqualified applicants and draws in the people you actually want.
✅ 2. The Intros Add Context, Not Just Info
Both job descriptions start by telling a story about what BrightPath does and why the role matters. This helps candidates connect with the company’s mission before they get to the responsibilities.
It sets the tone: “This isn’t just a job. This is a team you’ll want to join.”
✅ 3. They Include a Human Touch (Via Video)
Including a Loom or YouTube video from the hiring manager or CEO gives the job post a face. It builds trust, makes the post stand out, and shows candidates you’re real people—not just a faceless hiring system.
✅ 4. The “Who We Are” Section Feels Specific
Generic job posts often use phrases like “We’re a fast-paced company” or “We care about our clients.” But BrightPath’s section explains what they do, who they serve, and how they operate—with clarity and credibility.
✅ 5. Responsibilities Show Purpose, Not Just Tasks
Each responsibility isn’t just what someone will do—it hints at why it matters:
“You’ll help customers feel calm and confident.”
“You’ll protect the business from unnecessary risk.”
This makes the role feel meaningful, which top performers care about deeply.
✅ 6. Perks & Benefits Are Transparent
From compensation to wellness stipends, each post is upfront about what’s offered. No guessing games. No bait-and-switch. Just clear value, which builds trust and helps candidates self-qualify.
✅ 7. The Hiring Process Respects the Applicant
WorkScreen is introduced not as a hurdle—but as a way to save time and ensure fairness. This matters, especially for high-empathy roles like claims adjusting where candidate experience says a lot about company culture.
✅ 8. The Tone Is Warm, Confident, and Real
There’s no jargon. No overused buzzwords. Just clear, honest writing with a conversational feel—exactly what resonates with thoughtful candidates.
Bad Claims Adjuster Job Description Example (And Why It Fails)
Job Title: Claims Adjuster
Company: [Confidential]
Job Type: Full-Time
Location: United States
Salary: Competitive
Job Summary:
We are hiring a claims adjuster to evaluate insurance claims and determine coverage and settlement. The ideal candidate will have strong analytical skills, the ability to work under pressure, and experience in handling property and auto claims.
Key Responsibilities:
- Investigate claims and gather information
- Review documentation and make recommendations
- Ensure timely claim resolution
- Communicate with policyholders and stakeholders
Requirements:
- Bachelor’s degree required
- 2–4 years of relevant experience preferred
- Strong communication and decision-making skills
- Familiarity with claims software
How to Apply:
Please send your resume and cover letter to careers@insurejobs.com. Only shortlisted candidates will be contacted.
🛑 Why This Job Post Falls Flat
1. The Title Is Generic and Vague
“Claims Adjuster” tells you what the job is—but nothing else. There’s no level (entry or senior), no hint of company culture, and no hook to make it stand out in a crowded job board.
2. The Introduction Feels Cold and Empty
There’s no “why.” No story. No reason to care. It jumps straight into generic tasks without telling the candidate anything about the company’s mission, customers, or working environment.
3. No Company Identity or Culture
“[Confidential]” as the company name is a red flag. Candidates want to know who they’re working for. There’s no sense of team, values, or what the company stands for—which makes it hard for someone to picture themselves working there.
4. Responsibilities Are Boring and Broad
The bullet points are so vague they could apply to any insurance role anywhere. There’s no personality, no explanation of impact, and no clarity on tools, processes, or expectations.
5. No Mention of Salary, Benefits, or Flexibility
“Competitive” salary doesn’t build trust—it raises suspicion. Candidates want transparency. There’s also no mention of perks, flexibility, time off, or anything that signals value to the applicant.
6. The Application Process Feels Dismissive
“Only shortlisted candidates will be contacted” is not just outdated—it’s demotivating. It shows a lack of care for the candidate experience, which can reflect poorly on your company brand.
7. The Tone Is Robotic and Uninviting
There’s zero warmth or voice. It feels like a copy-paste post written for compliance, not connection. Top candidates will skip it immediately—and low-effort applicants may apply in bulk.
This is the kind of post that attracts the wrong crowd—and repels the right one.
Bonus Tips to Make Your Job Post Stand Out
Even a strong job post can become great with a few thoughtful upgrades. These small but powerful details can boost trust, improve candidate experience, and help your post rise above the noise.
🔐 1. Add a Security & Privacy Notice
Online job scams are rising—and applicants are more cautious than ever. Including a short security statement helps build trust instantly.
Example you can include:
🛑 IMPORTANT: We take your privacy seriously. BrightPath Insurance will never request sensitive information like banking details, payment, or personal documents during the application process.
🛫 2. Mention Leave Days or Flex Time (If You Offer Them)
Many job posts skip this, but it’s one of the first things candidates look for—especially in high-stress roles like claims adjustment.
Example phrasing:
“Enjoy 15 days of paid time off per year, plus 10 company holidays. We believe in recharging so you can bring your best.”
📈 3. Highlight Training & Growth Opportunities
This is especially important for entry-level or transitioning candidates. Mention any support you offer for certifications, mentorship, or internal mobility.
Example phrasing:
“We cover the cost of your adjuster license and provide paid study time. You’ll also get weekly mentorship sessions with senior adjusters.”
🎥 4. Add a Loom or YouTube Video
You’ve already done this in the templates above—but it’s worth repeating: video humanizes your post, shows leadership involvement, and builds trust. Even a casual 90-second video from the hiring manager can make a big difference.
Here is an example that we used in our master guide on how to write a great job post description , you can check it out here https://www.loom.com/share/ba401b65b7f943b68a91fc6b04a62ad4
💬 5. Clarify What Communication Applicants Can Expect
Candidates often fear applying into a black hole. Even a simple note like this makes them feel seen and respected:
“We respond to every applicant within 10 business days—no ghosting here.”
When you combine these details with a strong structure, you’re not just posting a job—you’re making a pitch to your future teammate.
Should You Use AI to Write Your Job Post?
These days, it feels like every tool—from job boards to applicant tracking systems—is offering “1-click AI job descriptions.”
And yes, they can save time…
But they can also cost you the candidates you actually want.
🚫 Why You Shouldn’t Rely on AI Alone
Using AI to instantly generate a job post without context, customization, or real input might seem convenient—but here’s what usually happens:
- You end up with a generic post that reads like every other listing online
- It fails to connect with thoughtful applicants who care about culture and mission
- It attracts low-effort applicants who apply to anything and everything
- And worst of all—it reflects poorly on your brand. A job post is often your first impression.
✅ The Smarter Way to Use AI
AI isn’t the enemy—it’s a tool. But like any tool, it only works well when you guide it.
Instead of saying:
“Write a job description for a claims adjuster.”
Try this instead:
💡 Example Prompt:
“Help me write a job post for our company, BrightPath Insurance. We’re hiring a Claims Adjuster to handle property and auto claims with speed, clarity, and empathy.
Our company culture is mission-driven, transparent, and people-first—we value clear communication and attention to detail.
We offer a salary range of $52K–$65K, paid time off, wellness benefits, and remote flexibility.
We’re looking for someone with 2+ years of experience, licensed in Texas, who can handle investigations independently and explain claim decisions to customers.
Here’s a rough outline of the post we’d like to use: [Paste your notes here]
Please make the tone warm, confident, and professional—but not corporate or robotic.”
The difference? You’re giving AI the raw ingredients—and asking it to polish and organize them, not generate from scratch.
It’s like giving a designer a mood board, not asking them to guess what you like.
✍️ Use AI to:
- Polish your tone
- Reorganize sections
- Remove repetitive language
- Improve clarity
But don’t use it to write blindly. Because if your post feels like it was written by a robot—top talent will skip it for something that feels real.
Don’t let bad hires slow you down. WorkScreen helps you identify the right people—fast, easy, and stress-free.
Need a Quick Copy-Paste Job Description?
✅ Option 1: Conversational Job Description Template (Culture-First Style)
📌 Job Title: Claims Adjuster at [Company Name] (Remote Friendly)
💼 Job Type: Full-Time | Remote or On-Site | [Insert Salary Range]
📍 Location: [Insert Location]
🎥 Include a short Loom or video intro from the hiring manager here to humanize the post
Who We Are
[Company Name] is a fast-growing insurance provider that believes in doing right by people—especially during their toughest moments. Whether it’s a car accident or home damage, we help customers navigate their claims with speed, clarity, and compassion.
What You’ll Be Doing
- Investigate auto/property claims and assess policy coverage
- Communicate with customers, contractors, and partners
- Identify red flags and escalate suspected fraud
- Finalize claims decisions and explain outcomes clearly
- Document findings and maintain claim records
What We’re Looking For
- [X]+ years of experience as a claims adjuster
- Adjuster license in [Insert State or region]
- Clear communicator with strong documentation skills
- Tech-savvy and comfortable using claims software
- Empathetic, honest, and calm under pressure
Perks & Benefits
- [Insert salary range]
- Remote or hybrid working options
- Paid time off + holidays
- Health, dental, and vision insurance
- Professional development and licensing support
- [Add anything unique—wellness stipend, annual retreat, etc.]
Why This Role Is a Great Fit
You’ll be part of a close-knit team that values integrity, initiative, and kindness. Your work won’t just settle claims—it will support real people in real moments of need. If you’re looking for a meaningful role in a supportive company, this is it.
How to Apply
We use WorkScreen to streamline our hiring process and give every candidate a fair shot. Complete your short evaluation here:
👉 [Insert WorkScreen Link]
✅ Option 2: Structured “Job Brief + Responsibilities + Requirements” Format
Job Title: Claims Adjuster
Company: [Company Name]
Location: [City, State or Remote]
Salary Range: [Insert range]
Job Type: Full-Time
🎥 Include a short Loom or video intro from the hiring manager here to humanize the post
Job Brief
[Company Name] is hiring a Claims Adjuster to investigate, evaluate, and resolve insurance claims related to auto or property incidents. The ideal candidate is detail-oriented, licensed, and able to handle sensitive customer interactions with professionalism and care.
Responsibilities
- Review claim submissions and determine coverage
- Conduct interviews, site inspections, or documentation reviews
- Coordinate with legal, repair, or underwriting teams as needed
- Identify potential fraud or red flags
- Finalize settlements and explain decisions to stakeholders
Requirements
- years of claims experience (auto/property preferred)
- Adjuster license in [Insert State]
- Strong verbal and written communication skills
- Proficiency with claims management software
- Ability to remain calm under pressure
Benefits
- Competitive pay
- Paid time off and company holidays
- Insurance coverage (medical, dental, vision)
- Remote/hybrid flexibility
- Ongoing training and licensing support
Application Instructions
Click below to apply via WorkScreen. We evaluate applicants based on real skills—not just resumes.
👉 [Insert WorkScreen Link]
Let WorkScreen Handle the Hard Part
Once your job post is written, the next challenge begins:
How do you actually find the right person without wasting hours reviewing resumes that all sound the same?
That’s where WorkScreen.io comes in.
🛠️ Here’s how WorkScreen helps you hire faster and smarter:
⚡ 1. Instantly Spot Your Best Candidates
WorkScreen automatically evaluates, scores, and ranks applicants on a performance-based leaderboard—making it easy to spot top talent, save time, and make smarter, data-driven hiring decisions.
✅ 2. Test Real-World Skills in Just One Click
With WorkScreen, you can administer one-click skill tests to assess candidates based on real-world ability—not just credentials like résumés and past experience. This helps you hire more confidently and holistically.
🚫 3. Eliminate Low-Effort and AI-Generated Applications
WorkScreen automatically eliminates low-effort applicants who use AI Tools to apply, copy-paste answers, or rely on “one-click apply.” This way, you focus only on genuine, committed, and high-quality candidates—helping you avoid costly hiring mistakes.
🔒 4. Hire With Confidence—Not Guesswork
No more endless interviews or “gut feeling” decisions. WorkScreen helps you make hiring decisions based on clear, consistent, and structured data.
If you want to stop guessing and start hiring right—WorkScreen.io makes it effortless. Create your account, build your job post, and start screening candidates in minutes:
FAQ
Look for a blend of technical, analytical, and interpersonal skills. Top claims adjusters are:
- Detail-oriented – to catch inconsistencies in documentation and spot potential fraud
- Empathetic – to handle emotional or upset customers with calm and clarity
- Strong communicators – to explain policy coverage and decisions in plain language
- Decisive – they know when to escalate, settle, or investigate further
- Organized – juggling multiple open claims requires airtight record-keeping and time management
- Digitally competent – familiarity with claims software, remote communication tools, and document management systems is key
Soft skills like emotional intelligence and resilience are just as important as technical knowledge in this role.
In the United States, the average salary for a Claims Adjuster typically ranges from $50,000 to $70,000 per year, depending on experience, industry (e.g., auto, property, health), and location.
- Entry-level adjusters may start around $42,000–$48,000
- Experienced adjusters with licenses and specializations can earn $65,000 or more
- In high-cost areas or specialized industries (e.g., catastrophe adjusting), salaries may exceed $80,000
Remember to benchmark salaries against your local market using tools like Glassdoor, Payscale, or the Bureau of Labor Statistics.
Licensing requirements vary by state and claim type. In most U.S. states, a state-specific adjuster license is required for property and casualty claims. Some employers offer licensing support or training if the candidate doesn’t have one yet.
- For example, Texas and Florida require adjuster licenses
- Some states offer reciprocity—meaning if an adjuster is licensed in one state, they may be eligible to work in others without reapplying
- Independent adjusters often need additional certifications for catastrophe work (e.g., flood or hurricane claims)
They’re often confused—but here’s the key difference:
- A Claims Adjuster investigates and negotiates the claim. They’re on the front lines—gathering information, interviewing people, and assessing damage.
- A Claims Examiner typically comes in after the adjuster to review the completed file. They ensure compliance with policy and internal guidelines before final payout.
In smaller companies, one person may wear both hats. But in larger firms, the roles are separate for quality control.
