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If you’ve Googled “claims processor job description,” you’ve probably seen the same thing over and over — a dry list of bullet points, recycled definitions, and copy-paste requirements that could apply to almost any role in insurance or healthcare.
The problem? Those kinds of job descriptions don’t just fail to excite candidates — they actively repel the top talent you want. They give zero sense of your company’s culture, offer no insight into the impact of the role, and usually read like they were written for a filing cabinet instead of a human being.
Before we dive into the claims processor specifics, I recommend checking out our full guide on how to write a job post that attracts top talent , Link https://workscreen.io/how-to-write-a-job-post/. It explains why generic posts fail to convert quality applicants — and how to make your job descriptions connect with the kind of candidates who not only can do the job, but actually want to.
Build a winning team—without the hiring headache. WorkScreen helps you hire fast, confidently, and without second-guessing.
What a Claims Processor Actually Does - Their Duties Explained
A claims processor reviews, verifies, and processes insurance claims to ensure they’re accurate, complete, and compliant with company policies and industry regulations.
But here’s the part most job descriptions miss: a great claims processor isn’t just pushing paperwork. They’re a problem-solver, a detail detective, and a bridge between the customer, the company, and sometimes even healthcare providers or third parties.
In a typical day, they might review submitted claim forms, cross-check information against policy terms, request missing documentation, calculate payout amounts, and update claim records. And while technical accuracy is non-negotiable, what often separates a good claims processor from a great one is their communication style — being able to explain claim decisions clearly and professionally, even in sensitive situations.
This role demands a mix of focus, empathy, and efficiency. Accuracy matters because mistakes can cost money (and trust). Speed matters because clients and providers want answers fast. And empathy matters because many claims happen during stressful life events.
Two Great Claims Processor Job Description Templates
✅ Option 1: Experienced Claims Processor – BrightPath Insurance Services
📌 Job Title: Experienced Claims Processor – BrightPath Insurance Services
📍 Location: Phoenix, AZ | Hybrid (3 days in-office, 2 days remote)
💼 Type: Full-Time | $52,000 – $62,000/year
🕒 Schedule: Monday–Friday | 8:30 AM – 5:00 PM
🎥 A Quick Hello from the Team
Before you read further, meet a few of the people you’d be working with:
[Insert Loom or YouTube Link Here]
In this short video, our claims team shares what they love most about their work, how they collaborate, and the impact they see from helping customers get their claims resolved quickly and fairly.
Who We Are
At BrightPath Insurance Services, we’re not just processing claims — we’re protecting peace of mind. Every claim represents a real person counting on us to get it right, fast, and with empathy. For over 15 years, we’ve built a reputation for accuracy, fairness, and customer care in property and casualty insurance.
We’re looking for an Experienced Claims Processor who can bring precision, speed, and compassion to every case they handle.
Our Culture
We believe great work happens when people feel supported and valued. Our team culture is built around:
- Precision – we sweat the small stuff so customers don’t have to.
- Transparency – we communicate openly and honestly, inside and outside the team.
- Growth – we invest in training, mentorship, and your long-term career.
What You’ll Do
- Review and process incoming claims in compliance with company policies and regulatory requirements.
- Verify claim information, cross-check with policy terms, and request additional documentation when needed.
- Calculate benefits or payouts accurately and in a timely manner.
- Communicate claim decisions clearly to policyholders, providers, and other stakeholders.
- Maintain detailed and accurate claim records in our claims management system.
- Identify trends or anomalies in claims and flag potential fraud or errors.
What We’re Looking For
- Experience: 2+ years processing claims in property and casualty insurance.
- Technical Skills: Proficiency in claims management software and Microsoft Office Suite.
- Soft Skills: Strong attention to detail, excellent communication, and problem-solving skills.
- Knowledge: Familiarity with insurance regulations, coding, or billing practices.
Why You’ll Love Working Here
- Competitive salary with performance bonuses.
- Health, dental, and vision insurance.
- Paid time off (15 vacation days + 5 personal days per year).
- Retirement savings plan with company match.
- Training budget for professional development.
- Respectful, collaborative team environment.
Our Hiring Process
We value your time and effort. That’s why we:
- Review every application we receive.
- Respond to all applicants within 2 weeks.
- Keep you informed at every stage.
- Use WorkScreen.io to evaluate candidates based on skills and role fit — not just resumes.
📥 How to Apply
Apply via our WorkScreen link: [Insert Application Link]. You’ll complete a short, role-specific evaluation designed to give us a clear picture of your skills — helping us make a fair, informed decision.
✅ Option 2: Entry-Level / Willing-to-Train Claims Processor – BrightPath Insurance Services
📌 Job Title: Entry-Level Claims Processor – BrightPath Insurance Services
📍 Location: Phoenix, AZ | Hybrid (3 days in-office, 2 days remote)
💼 Type: Full-Time | $40,000 – $46,000/year
🕒 Schedule: Monday–Friday | 8:30 AM – 5:00 PM
🎥 A Quick Hello from the Team
Before you read further, meet a few of the people you’d be working with:
[Insert Loom or YouTube Link Here]
In this short video, our claims team shares what they love most about their work, how they collaborate, and the impact they see from helping customers get their claims resolved quickly and fairly.
Who We Are
At BrightPath Insurance Services, we believe every claim tells a story — and that story deserves to be handled with care, accuracy, and respect. We’ve been serving individuals and businesses in the Southwest for over 15 years, specializing in property and casualty insurance with a reputation for personalized service.
We’re looking for a Claims Processor who’s ready to learn the ropes, grow their skills, and become a vital part of our fast-moving, customer-focused team.
Our Culture
Here’s what you can expect when you join BrightPath:
- Supportive Training Environment – Hands-on training, shadowing, and mentorship from day one.
- Team-First Mentality – Everyone here jumps in to help, from interns to executives.
- Customer-Centered Mindset – We treat every policyholder like we would our own family.
What You’ll Do
- Learn to review and process incoming insurance claims with accuracy and speed.
- Verify claim details against policy terms and request additional documents when needed.
- Assist in calculating claim payouts using company guidelines.
- Communicate updates and outcomes to policyholders in a clear, professional manner.
- Keep meticulous records in our claims management system.
- Collaborate with senior claims staff to resolve complex or unusual cases.
What We’re Looking For
- Education: High school diploma or equivalent (associate’s or bachelor’s degree a plus).
- Skills: Strong attention to detail, willingness to learn, and great communication skills.
- Mindset: Curious, proactive, and comfortable asking questions.
- Experience: No prior claims experience required — we’ll train the right person.
Why You’ll Love Working Here
- Starting salary of $40,000 – $46,000/year, with regular performance reviews.
- Comprehensive health, dental, and vision coverage after 90 days.
- Paid time off (15 vacation days + 5 personal days per year).
- Flexible hybrid schedule after initial training period.
- Ongoing training, including paid certifications in insurance fundamentals.
- A collaborative team that celebrates wins together (yes, there are cupcakes).
Our Hiring Process
We respect your time and effort. Here’s what you can expect:
- Apply through our WorkScreen link.
- Complete a short skills evaluation so we can get a true sense of your potential.
- Meet the hiring manager and a few teammates (virtually or in person).
- Receive timely feedback at each stage — no ghosting, ever.
📥 How to Apply
Click here to apply: [Insert WorkScreen Link].
Once you submit your application, you’ll get a confirmation email and details on the next step in the process.
Don’t let bad hires slow you down. WorkScreen helps you find the right people—fast, easy, and stress-free.
Breakdown of Why These Claims Processor Job Posts Work
Let’s break down what makes these two job descriptions effective — and how you can apply the same principles when writing for any role.
1. The Job Title Is Clear, Specific, and Purpose-Driven
Both versions go beyond “Claims Processor” by adding context like “Experienced” or “Entry-Level / Willing-to-Train,” plus the company name.
- Why it works: It signals who the role is for, the level of experience required, and the employer behind the opportunity — making it easier for the right candidates to self-select.
2. Warm, Human Introductions
Instead of opening with dry corporate boilerplate, each post starts with a mission-driven statement (“protecting peace of mind” or “every claim tells a story”) that makes the work feel meaningful.
- Why it works: People don’t connect to bullet points — they connect to purpose.
3. Video Introduction for the Entry-Level Role
The entry-level version includes a short team video before the “About the Company” section.
- Why it works: This humanizes your company, builds trust, and gives applicants a real sense of who they’ll work with.
4. Transparent Salary & Benefits
Both posts clearly list the salary range and perks like health coverage, PTO, hybrid schedule, and training opportunities.
- Why it works: Transparency builds trust, attracts serious applicants, and filters out those whose expectations don’t match the role.
5. Culture and Values Are Shown, Not Claimed
Rather than just saying “we value teamwork,” the posts give examples: “Everyone here jumps in to help,” “we sweat the small stuff,” and “we treat policyholders like family.”
- Why it works: Specific examples help candidates picture themselves in the environment — and self-assess cultural fit.
6. Responsibilities Show Impact, Not Just Tasks
Each duty is written to show why it matters (“protect peace of mind,” “resolve claims quickly and fairly”) instead of just listing “process claims” or “verify data.”
- Why it works: Candidates see how their work connects to the company mission and customer outcomes.
7. Requirements Feel Inclusive
Especially in the entry-level version, qualifications are written to encourage potential (“No prior claims experience required — we’ll train the right person”) instead of scaring away great candidates who could grow into the role.
- Why it works: Expands your talent pool while still filtering for mindset and core skills.
8. A Respectful, Transparent Hiring Process
The steps are spelled out: application, skills evaluation, interviews, timely feedback. No vague “only shortlisted candidates will be contacted.”
- Why it works: Candidates value clarity — and it makes your company stand out as respectful and organized.
9. Clear, Actionable CTA
Instead of just “apply here,” the posts tell candidates exactly how to apply, where, and what to expect next.
- Why it works: Reduces friction and boosts application completion rates.
Example of a Bad Claims Processor Job Description (And Why It Fails)
❌ Bad Job Post Example
📌 Job Title: Claims Processor
📍 Location: Phoenix, AZ
💼 Type: Full-Time
Job Summary
We are looking for a claims processor to join our team. You will be responsible for reviewing insurance claims, verifying information, and processing payments according to company policies.
Key Responsibilities
- Process insurance claims.
- Verify information.
- Contact customers as needed.
Requirements
- High school diploma.
- 1–2 years of experience preferred.
- Good communication skills.
How to Apply
Send your resume to hr@company.com. Only shortlisted candidates will be contacted.
❌ Why This Job Post Fails
- Generic Job Title
Just “Claims Processor” with no company name, experience level, or context. It’s invisible in a crowded job board. - Cold, Forgettable Introduction
The “Job Summary” is flat and transactional — it doesn’t connect to mission, purpose, or why this work matters. - No Salary or Benefits Information
Omitting pay details feels outdated and signals a lack of transparency, which turns off high-quality applicants. - Responsibilities Are Too Vague
“Process insurance claims” and “verify information” could apply to dozens of roles in different industries — no specific picture of day-to-day work. - Zero Culture or Values Mentioned
Nothing tells a candidate what it’s like to work there or what the team believes in. - Outdated, Impersonal Hiring Process
“Only shortlisted candidates will be contacted” is dismissive and leaves applicants in the dark. - Cold, Minimal CTA
Just “send your resume” gives no sense of the steps ahead, no encouragement, and no brand personality.
Bonus Tips to Make Your Claims Processor Job Post Stand Out
If you want your job post to grab attention and attract the right candidates — especially in competitive insurance and healthcare markets — here are a few enhancements you can add. These small touches can dramatically increase the quality of applicants you get.
1. Add a Security & Privacy Notice for Applicants
Reassure candidates that you take their privacy seriously and will never request sensitive information during the hiring process.
Example you can drop in:
“We take the security and privacy of all applicants very seriously. We will never ask for payment, bank details, or personal financial information during any part of the hiring process.”
2. Mention Leave Days or Flex Time
Top candidates value their time off just as much as their pay. If you offer competitive PTO, flex days, or personal days — say it upfront.
Example:
“Enjoy 20 paid days off per year, plus 5 flexible personal days, so you can recharge and return at your best.”
3. Highlight Training & Career Growth Opportunities
This is especially important for entry-level or “willing-to-train” roles.
Example:
“We invest in your growth — from onboarding and mentorship to paid certifications in claims management and industry compliance.”
4. Add a Short Team Video
A Loom or YouTube video from your team or hiring manager gives the job a human face and sets you apart from companies hiding behind HR jargon.
- Pro tip: Place it before the “About the Company” section so it feels like a personal welcome, not an afterthought.
Here is an example that we used in our master guide on how to write a great job post description , you can check it out here https://www.loom.com/share/ba401b65b7f943b68a91fc6b04a62ad4
5. Use WorkScreen to Show You Respect Candidates’ Time
Tell candidates upfront that you use skills-based evaluation instead of resume-only screening. It communicates fairness and efficiency.
Example:
“We use WorkScreen.io to evaluate applicants based on skills, not just resumes — giving every candidate a fair shot and saving you from unnecessary interviews.”
Why You Shouldn’t Let AI Write Your Job Post for You
These days, it’s tempting to let AI tools crank out your job descriptions in seconds. Some ATS platforms — even popular ones — now have built-in “one-click” job description generators.
But here’s the problem: if you give AI nothing but a job title, you’ll get a generic, lifeless post that sounds like every other listing out there. And in a competitive field like insurance or healthcare claims processing, that means you’ll:
- Attract the wrong candidates — people blasting out applications to anything remotely related to “claims.”
- Turn off top performers who want to join a company with purpose and personality.
- Miss the chance to stand out when applicants compare your post to others on the same job board.
The Right Way to Use AI for Job Posts
AI can be useful — but only if you feed it the right ingredients. Treat it like a smart assistant, not an autopilot.
For example, instead of typing:
“Write me a claims processor job description.”
Give it a detailed prompt like this:
“Help me write a job post for our company, BrightPath Insurance Services. We’re hiring an Entry-Level Claims Processor to review and process insurance claims, verify details, and communicate with policyholders. Our culture is team-first, supportive, and customer-centered. We want to attract candidates who are detail-oriented, eager to learn, and have great communication skills. We offer $40,000–$46,000/year, hybrid work, health benefits after 90 days, and paid certifications. Our hiring process uses WorkScreen.io to evaluate candidates based on skills, not just resumes. Here are my notes: [paste notes]. Make it conversational and culture-first.”
With that kind of input, AI can:
- Help polish your writing.
- Make your tone warmer and more engaging.
- Organize your sections so they flow better.
But the voice, details, and culture cues still come from you — not a machine.
If your hiring process is stressful, slow, or filled with second-guessing—WorkScreen fixes that. Workscreen helps you quickly identify top talent fast, eliminate low-quality applicants, and make better hires without the headaches.
Need a Quick Copy-Paste Claims Processor Job Description?
✅ Option 1: Conversational / Culture-First Claims Processor Job Description
📌 Job Title: Claims Processor – [Your Company Name]
📍 Location: [City, State] | [Remote/Hybrid/In-Office]
💼 Type: Full-Time | [Salary Range]
🕒 Schedule: [Days + Hours]
Who We Are
At [Your Company Name], we believe every claim tells a story — and our job is to make sure that story ends with clarity, accuracy, and fairness. We’ve built our reputation on quick resolutions, clear communication, and putting customers first.
We’re looking for a Claims Processor who thrives on details, values teamwork, and can bring empathy to every conversation.
What You’ll Do
- Review and process insurance claims with accuracy and speed.
- Verify claim details against policy terms and request additional documents when needed.
- Calculate payouts according to company guidelines.
- Communicate claim decisions clearly to policyholders and providers.
- Maintain accurate records in our claims management system.
What We’re Looking For
- Attention to detail and strong organizational skills.
- Excellent communication and problem-solving abilities.
- years of claims processing experience (or willingness to train if entry-level).
- Familiarity with claims management software is a plus.
Why You’ll Love Working Here
- Competitive pay and performance bonuses.
- Health, dental, and vision insurance.
- Paid time off and personal days.
- Opportunities for growth and training.
- A collaborative, respectful work culture.
How to Apply
Apply via our WorkScreen link: [Insert Application Link]. You’ll complete a short skills-based evaluation so we can get to know your strengths — beyond just your resume.
✅ Option 2: Structured “Job Brief + Responsibilities + Requirements” Format
📌 Job Title: Claims Processor – [Your Company Name]
📍 Location: [City, State] | [Remote/Hybrid/In-Office]
💼 Type: Full-Time | [Salary Range]
Job Brief
We are seeking a Claims Processor to join our [insurance type] team. This role involves reviewing and verifying insurance claims, ensuring accuracy, and processing them in compliance with company policies and industry regulations.
Responsibilities
- Review and assess incoming insurance claims.
- Verify claim details against policy terms and request additional documentation when needed.
- Calculate claim payouts according to guidelines.
- Communicate decisions to policyholders and providers.
- Maintain detailed records in claims systems.
Requirements
- High school diploma or equivalent (degree preferred).
- years of claims processing or administrative experience (or willingness to train).
- Strong attention to detail and organizational skills.
- Proficiency in Microsoft Office Suite and claims software.
Benefits
- Competitive salary and bonus structure.
- Health, dental, and vision insurance.
- Paid time off and personal days.
- Training and professional development opportunities.
How to Apply
Submit your application via our WorkScreen link: [Insert Application Link]. Selected candidates will complete a short evaluation to help us understand your skills and potential.
Let WorkScreen Handle the Next Step
Once you’ve written a great job post, the next challenge begins: sorting through applications to find the right people without wasting hours on unqualified or low-effort candidates.
That’s where WorkScreen.io comes in.
With WorkScreen, you can:
- Quickly identify your most promising candidates.
WorkScreen automatically evaluates, scores, and ranks applicants on a performance-based leaderboard — so you can see your top contenders at a glance. - Easily administer one-click skill tests.
Workscreen allows you to easily assess candidates on the real-world skills they’ll need for the role, not just what’s listed on their résumé. This gives you a truer picture of their abilities and fit. - Eliminate low-effort applicants — including AI copy-pasters.
WorkScreen eliminates low-effort applicants—including those who use AI Tools to apply, copy-paste answers, or rely on “one-click apply.” This way, you focus only on genuine, committed, and high-quality candidates—helping you avoid costly hiring mistakes.
The result? Faster hiring, better quality hires, and fewer costly mistakes.
post your Claims Processor job, send out your unique application link, and let the platform take care of the evaluations while you focus on interviewing your best candidates.
FAQ
In the United States, the average salary for a claims processor ranges from $38,000 to $55,000 per year, depending on experience, location, and the type of insurance being handled (health, auto, property, etc.). Entry-level roles tend to start closer to the lower end of the range, while experienced claims processors with specialized industry knowledge can earn at the higher end or above.
Key skills for a claims processor include:
- Attention to Detail – Small errors can cause major delays or financial loss.
- Analytical Thinking – Ability to review policy details, spot inconsistencies, and evaluate claims objectively.
- Communication Skills – Clear, professional interaction with policyholders, providers, and team members.
- Time Management – Ability to handle multiple claims and meet deadlines without sacrificing accuracy.
- Technical Proficiency – Comfort with claims management software and standard office tools (e.g., Microsoft Office).
- Empathy & Customer Service Mindset – Especially important when dealing with claimants during stressful situations.
Not always. While many companies prefer candidates with prior insurance or administrative experience, some are willing to train the right person — especially if they show strong organizational skills, attention to detail, and a customer-first attitude.
- Claims Processor: Primarily handles the administrative review and verification of claims, ensuring accuracy and compliance with policies.
- Claims Adjuster: Often investigates claims more deeply, including assessing damage, speaking with witnesses, and negotiating settlements.
In some organizations, the two roles may overlap, but processors are typically more office-based and focused on data accuracy.
