Share
If you’ve Googled “Client Services Manager job description,” you’ve probably seen the same thing over and over again.
A wall of bullet points.
Dry responsibilities.
Generic corporate language.
But here’s the problem: those job posts don’t attract high-performing candidates. They attract box-checkers—people who are looking for any job, not this one.
And that’s exactly what most teams get wrong. They treat the job description like a formality instead of a recruiting tool.
If you want to hire a truly great Client Services Manager—someone who can lead a team, build strong client relationships, and spot issues before they escalate—you need a job post that actually reflects that.
In this guide, we’ll break down exactly how to write a job post that works. One that feels human, sets clear expectations, and inspires the right people to apply. You’ll get:
- Two job description templates (for experienced and trainable candidates)
- A plain-English overview of what the role really is
- A bad example + breakdown
- Copy-paste templates for fast use
- Tips to stand out and avoid hiring mistakes
- A smarter way to evaluate applicants using WorkScreen.io
Before we get into examples, if you haven’t already, check out our full guide on how to write a job post that attracts top talent , Link https://workscreen.io/how-to-write-a-job-post/. It walks through everything you need to know—from structure to tone to candidate psychology.
WorkScreen simplifies the hiring process, helping you quickly identify top talent while eliminating low-quality applications. By saving you countless hours and reducing the risk of bad hires, it empowers you to build a team that delivers results
What the Client Services Manager Role Actually Is
A Client Services Manager is the bridge between your company and your clients.
They don’t just answer questions or fix problems—they build long-term relationships. They make sure clients feel heard, supported, and genuinely valued. And they work cross-functionally with sales, support, and product teams to ensure that client needs are met without dropping the ball.
Their job is part strategist, part communicator, and part firefighter. One moment they’re reviewing performance metrics; the next, they’re calming an upset client or training a team on how to improve service quality.
At a high level, a great Client Services Manager:
- Builds trust with clients and helps them succeed
- Spots risks early and addresses them proactively
- Coaches internal team members to deliver excellent service
- Balances short-term problem-solving with long-term client satisfaction
- Communicates clearly, diplomatically, and frequently
In short: they’re the reason clients stay loyal—and the first person they call when something feels off. That’s why emotional intelligence, attention to detail, and leadership skills are just as important as industry experience.
Two Great Client Services Manager Job Description Templates
✅ Template 1 — Job Description For Experienced Client Services Manager
📌 Job Title: Client Services Manager — Deepen Relationships & Drive Retention
📍 Location: Hybrid (Nairobi HQ + 2 remote days/week)
💼 Type: Full-Time | Salary: KES 180,000–240,000 per month (DOE)
🕒 Schedule: Mon–Fri | 8:30 AM – 5:30 PM
🎥 Watch This First
(Loom link from CEO, ~60 sec)
“Hi, I’m Lydia, founder of BrightBridge CX. In the next two minutes I’ll show you why our Client Services team is the heartbeat of our company and how you can make an immediate impact.”
🏢 Who We Are — BrightBridge CX
BrightBridge CX is a Nairobi-based SaaS company helping African fintech and e-commerce brands deliver five-star customer experiences at scale. Our platform combines live-chat, knowledge-base, and sentiment analytics so support teams can solve issues 40 % faster. In four years, we’ve grown from three founders in a coworking space to 70+ teammates serving 450+ customers across 12 countries.
🌟 Your Mission
Own and grow strategic client relationships (ARR ₤100k–₤1 M), coach a small team of reps, and turn tough conversations into stronger partnerships—all while championing product-led CS improvements.
🛠️ What You’ll Be Doing
- Serve as primary contact for 15–20 key accounts (QBRs, renewals, upsells).
- Spot churn risks early; create mitigation plans with product & sales.
- Coach two junior CSMs on call etiquette, playbooks & KPI tracking.
- Report weekly on CSAT, NRR, and time-to-resolution.
- Run feedback loops that influence roadmap priorities.
✅ What You Bring
- 3 + years in B2B account / client success (SaaS preferred).
- Proven retention & upsell results (share numbers!).
- Empathy-led communication; calm under pressure.
- CRM & support stack: HubSpot, Intercom, or equivalent.
- Team-lead or mentorship experience.
🎁 Perks & Benefits
- Transparent base + 10 % quarterly bonus tied to NRR.
- Private NHIF-top-up health plan (covering dental & optical).
- 24 flex leave days + company-wide recharge week every December.
- Monthly learning stipend (KES 10k) for books, courses, or conferences.
- New-hire home-office grant (laptop, monitor, ergonomic chair).
🚀 Why This Role Is a Great Fit
At BrightBridge CX, CSMs sit at the strategy table, not the support desk. You’ll influence product direction, own meaningful metrics, and see your ideas shipped in weeks—not quarters. If you love turning customer insight into company growth, this is your playground.
📥 How to Apply
We evaluate via WorkScreen.io—a short, scenario-based assessment (≈20 min) followed by a relaxed video chat. No résumé black hole, no ghosting.
👉 Apply here: https://app.workscreen.io/apply/brightbridge_csm_experienced
✅ Template 2 — Job Description For Junior / Trainable Client Services Manager
📌 Job Title: Junior Client Services Manager — We’ll Train You to Wow Clients
📍 Location: On-site Nairobi (relocation stipend available)
💼 Type: Full-Time | Salary: KES 85,000–120,000 per month
🕒 Schedule: Mon–Fri | 9:00 AM – 5:00 PM
🎥 Watch This First
(Loom link from Client Success Lead, ~45 sec)
“I’m Brian, and I started here two years ago with zero SaaS experience. If you’re organized, empathetic, and love solving problems, we’ll give you the tools to thrive just like I did.”
🏢 Who We Are — BrightBridge CX
Same fast-growing company as above—now expanding our entry-level talent pipeline. We believe potential beats pedigree and that great client relationships start with great humans.
🌟 Your Mission
Support onboarding, track day-to-day client questions, and learn the playbooks that keep retention above 95 %. Think of this role as your launch-pad into a CS career.
🛠️ What You’ll Be Doing
- Join onboarding calls; capture action items in HubSpot.
- Respond to “how-to” chats and escalate bugs to engineering.
- Keep client health dashboards up-to-date.
- Shadow senior CSMs during QBR prep.
- Progress to leading your own low-touch accounts in 6–9 months.
✅ What You Bring
- Strong written & spoken English.
- Patience, curiosity, and genuine care for people.
- Comfortable learning new software quickly.
- Bonus: any customer-facing or campus-leadership experience.
🎁 Perks & Benefits
- Six-week paid CS bootcamp + mentor pairing.
- Medical cover (NHIF + outpatient top-up) from Day 1.
- Monthly transport allowance for late-support weeks.
- Laptop, headset & data stipend.
- Team off-sites in Naivasha and Diani twice a year.
🚀 Why This Role Is a Great Fit
You’ll get real ownership early—running client check-ins by month 3 and proposing process improvements by month 6. Combine that with rapid-growth SaaS exposure, and you’ll build a career foundation most entry-level roles can’t match.
📥 How to Apply
We keep it simple: a short WorkScreen.io assessment + a friendly Zoom chat. You’ll hear from us within seven days—promise.
👉 Apply here: https://app.workscreen.io/apply/brightbridge_csm_junior
Don’t let bad hires slow you down. WorkScreen helps you identify the right people—fast, easy, and stress-free.
Breakdown of Why These Client Services Manager Job Posts Work
✅ 1. The Job Titles Are Clear, Specific, and Purpose-Driven
Instead of just “Client Services Manager,” the titles tell candidates what kind of impact they’ll have:
- “Deepen Relationships & Drive Retention” speaks directly to outcomes.
- “We’ll Train You to Wow Clients” signals openness to potential over pedigree.
Both titles immediately filter for the right mindset—whether it’s experienced leaders or fast learners.
✅ 2. They Include a Personal Video for Trust and Connection
A simple Loom from the founder or team lead brings warmth and humanity to the job post. It shows that real people care about the role—not just an anonymous HR department.
When candidates see the face behind the company, it builds trust and increases application intent.
✅ 3. The “Who We Are” Section Tells a Real Story
Instead of the usual boilerplate, the About Us section for BrightBridge CX highlights:
- The company’s mission and product
- Their growth journey
- Their ideal customer base
It gives context, culture, and momentum. Candidates can picture who they’re working for and why it matters.
✅ 4. The Responsibilities Show Impact—Not Just Tasks
The posts don’t just say “manage accounts.”
They say:
“Spot churn risks early… influence product direction… propose process improvements.”
That’s what top performers want: a sense of ownership and influence. These descriptions frame the role as meaningful, not administrative.
✅ 5. They Highlight Career Growth Clearly
In both templates, candidates can see a path forward:
- The experienced hire gets strategic input and bonus potential.
- The junior hire is told, “you’ll run your own accounts in 6–9 months.”
This signals long-term investment and discourages job hoppers.
✅ 6. Salary and Benefits Are Transparent
No vague “competitive salary.” No guessing games.
Each post lists:
- Salary range
- Time-off policies
- Perks like remote days, home office stipends, or retreats
This builds credibility, saves time, and attracts serious applicants.
✅ 7. The Tone Is Human, Warm, and Real
Throughout both templates, you see conversational language:
- “You’ll be their go-to contact…”
- “Think of this as your launchpad…”
- “We’ll train you like we trained our best people.”
This isn’t cold corporate writing. It’s personal. Relatable. Effective.
✅ 8. The Application Process Is Respectful and Clear
Using WorkScreen.io—and stating exactly what the candidate can expect (no ghosting, short evaluation, timely replies)—sends one powerful message:
“We respect your time.”
This alone sets your post apart from 90% of the internet.
Bad Client Services Manager Job Description Example (And Why It Fails)
❌ Bad Job Post: Client Services Manager
Job Title: Client Services Manager
Company: Global Connect Solutions
Location: Nairobi, Kenya
Job Type: Full-Time
Application Deadline: August 31, 2025
Job Summary:
We are seeking to hire a Client Services Manager responsible for managing client relationships, handling escalations, and improving service delivery. The ideal candidate will have experience working in a similar role and demonstrate strong communication skills.
Key Responsibilities:
- Manage daily interactions with clients
- Resolve client complaints in a timely manner
- Provide support to other departments when needed
- Monitor service levels and report performance
Requirements:
- Bachelor’s degree in Business or related field
- 3–5 years of experience in a client service or operations role
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
How to Apply:
Please send your CV and cover letter to hr@globalconnect.com. Only shortlisted candidates will be contacted.
🔎 Why This Job Post Fails (Breakdown)
❌ 1. The Job Title Is Generic
It doesn’t say who this role is for, what kind of clients are being served, or why the job matters. A vague title attracts vague candidates.
❌ 2. There’s No Mission, No Culture, No Context
What does Global Connect even do?
Who are their clients?
What kind of service are we managing?
Without a clear company story, there’s no emotional hook—and top candidates scroll past.
❌ 3. Responsibilities Are Broad and Uninspiring
“Manage interactions” and “resolve complaints” tell the candidate nothing about scope, ownership, or impact. This sounds like any other job.
There’s no sense of why these responsibilities matter, or what success looks like.
❌ 4. No Salary, No Benefits, No Transparency
Hiding pay and perks is outdated—and top candidates know it. If they don’t see even a range, they assume the company is either disorganized or underpaying.
❌ 5. The Application Process Feels Cold
“Only shortlisted candidates will be contacted.”
No timeline. No next step. No acknowledgment of the candidate’s effort.
This line signals: “You might not hear from us.”
And that’s a trust-breaker in today’s job market.
❌ 6. The Tone Is Robotic
There’s no warmth, no personality, and no real motivation to apply. It reads like a compliance form, not a team looking for someone to join their mission.
💬 Bottom line: If your job post feels like it could’ve been written 10 years ago, it won’t attract talent that’s ready to build your company for the next 10 years.
Bonus Tips to Make Your Job Description Stand Out
Even if you’ve nailed the structure, tone, and format—these subtle details can give your job post an unfair advantage in the market.
💡 Tip 1: Add an IMPORTANT NOTICE to Build Trust
Let candidates know your job post is legitimate—and that you respect their privacy and security. This is especially important in regions where job scams are common.
📌 Example:
“We take your privacy seriously. We’ll never ask for payments, banking information, or personal financial details at any stage of the hiring process.”
This one line builds credibility and makes candidates feel safe applying.
🌴 Tip 2: Mention Leave Days or Flex Time
Candidates value rest and work-life balance—so mention any PTO or flexibility clearly.
📌 Example:
“Enjoy up to 24 flex days off per year so you can recharge and come back stronger.”
“We close the office every December for a company-wide reset week.”
Even a few days off per year can be a powerful differentiator.
📈 Tip 3: Highlight Training & Growth Opportunities
If your company promotes from within, invests in courses, or offers mentorship—say it out loud. Candidates want to know you’ll help them level up.
📌 Example:
“You’ll start with a six-week onboarding track and be paired with a mentor from Day 1.”
“We invest in your growth with monthly stipends for books, courses, or conferences.”
This signals you’re not just hiring to fill a gap—you’re building long-term careers.
🎥 Tip 4: Include a Loom or Video From the Hiring Manager
Even a short 45–60 second video adds a personal touch that almost no one else includes. It shows your company has a face—and that you genuinely care who joins your team.
📌 What to Say in the Video:
“Hey, I’m [Name], and I’ll be your direct manager. We’re hiring this role because [problem we’re solving]. Here’s why it matters, and why I’d love to work with someone like you.”
It humanizes the process—and great candidates notice.
Here is an example that we used in our master guide on how to write a great job post description , you can check it out here https://www.loom.com/share/ba401b65b7f943b68a91fc6b04a62ad4
🧠 Tip 5: Clarify What the Role Is Not
This is rarely done, but incredibly helpful. It sets clear expectations and helps candidates self-filter—saving you time.
📌 Example:
“This role isn’t ideal for someone looking for a rigid corporate structure. It’s fast-paced, client-facing, and best for people who like to make decisions on the fly.”
You’ll end up with better-aligned, more informed applicants.
🚫 Tip 6: Avoid the Phrase “Only Shortlisted Candidates Will Be Contacted”
This line tells candidates you might ghost them—and that you’re not willing to respect their effort. Instead, show respect.
📌 Better Alternative:
“We review every application carefully and respond to all applicants within 7–10 days—whether or not we move forward.”
That builds trust, shows accountability, and instantly sets your post apart.
Should You Use AI to Write Job Descriptions?
Lately, every job platform—from Workable to Manatal—offers one-click, AI-generated job descriptions.
It sounds great in theory:
“Click a button, get a job post.”
But in reality? That shortcut can hurt your hiring more than it helps.
❌ Why You Shouldn’t Rely on AI Alone
When you use AI to auto-generate a job post without any context, tone, or structure from you, here’s what happens:
- You get generic, lifeless posts that sound like every other job on the internet.
- You attract the wrong candidates—job-hoppers or one-click applicants who don’t care what the job is.
- You damage your brand. A boring post is a bad first impression.
💡 Remember: your job post is often the first interaction a candidate has with your company. Don’t outsource that first impression to a robot.
✅ The Right Way to Use AI (Smart Prompting Guide)
AI isn’t the problem—how you use it is.
AI is powerful when you give it strong raw materials: your company values, role clarity, and tone of voice.
🧠 Use This Prompt to Get a Custom Job Post:
“Write a job description for our company, BrightBridge CX.
We’re hiring a Client Services Manager to help manage key B2B client relationships and improve retention.
Our culture is collaborative, high-trust, and fast-moving—we care deeply about communication and ownership.
We want to attract people who are empathetic, proactive, and skilled in building long-term partnerships.
We offer benefits like 24 flex leave days, a home-office stipend, and a quarterly bonus tied to net revenue retention.
The salary range is KES 180,000–240,000/month.
Here’s our hiring process: We use WorkScreen to assess real-world skills before the interview. Everyone gets a reply within 10 days.”
✍️ Also: Here are a few rough notes I’ve written to get you started… [Insert your notes or structure.]
Let AI shape that into something cleaner, sharper, and easier to publish. But always edit it to sound human. Add real perks, tweak the tone, and inject your company’s heart.
⚠️ Common AI Mistake to Avoid:
Bad prompt:
“Write me a job post for a Client Services Manager.”
That’s how you end up with…
- “We are a dynamic, innovative team seeking a detail-oriented professional…”
- “Responsibilities include liaising with stakeholders…”
- “Only shortlisted candidates will be contacted.”
Yawn.
Delete.
Bottom line: AI is a tool, not a shortcut. Use it to polish your thinking, not replace it.
If your hiring process is stressful, slow, or filled with second-guessing—WorkScreen fixes that. Workscreen helps you quickly identify top talent fast, eliminate low-quality applicants, and make better hires without the headaches.
Copy-Paste Job Description Templates (For Fast Use)
✅ Option 1: Conversational, Culture-First Template
📌 Job Title: Client Services Manager — Grow Client Relationships, Not Just Accounts
📍 Location: [City or Remote Option]
💼 Type: [Full-Time or Part-Time] | Salary: [Insert Range]
🕒 Schedule: Mon–Fri | Standard Business Hours
🎥 Watch This First
(Link to a short Loom or YouTube video from the hiring manager or founder)
“Hey, I’m [Hiring Manager Name], and I’ll be your direct lead in this role. If you care about building great client relationships, solving problems, and helping a growing company scale—this might be a great fit.”
🏢 Who We Are
We’re [Company Name]—a fast-growing company focused on [brief description of what you do]. We serve clients across [industries/regions], and we believe great service doesn’t just retain customers—it builds brand advocates.
We’re a close-knit team that values ownership, clarity, and empathy. And right now, we’re looking for a Client Services Manager who can help us take our customer relationships to the next level.
🛠️ What You’ll Do
- Manage and grow relationships with key clients
- Lead onboarding, renewals, and regular check-ins
- Collaborate with internal teams to meet client needs
- Track satisfaction metrics and report on performance
- Proactively resolve issues before they escalate
✅ What We’re Looking For
- 3+ years in a client-facing role (bonus if in SaaS or service-based industries)
- Excellent communication and problem-solving skills
- Ability to multitask and work cross-functionally
- Familiarity with tools like HubSpot, Zendesk, or Intercom
- Calm under pressure and solutions-oriented
🎁 Perks & Benefits
- paid leave days annually
- [Health insurance, dental/vision, or medical coverage if applicable]
- Flexible remote work options
- [Learning stipend, home office setup support, etc.]
- [Company-wide retreats, wellness programs, etc.]
🚀 Why This Role Is a Great Fit
This isn’t just a reactive service role—it’s a proactive leadership opportunity. If you enjoy turning problems into partnerships and clients into advocates, this is the kind of role where your work directly impacts growth, retention, and reputation.
📥 How to Apply
We use WorkScreen.io to evaluate candidates based on real scenarios—not just résumés. The process takes about 20 minutes and helps us get to know you faster.
👉 Apply here: [Insert WorkScreen link]
✅ Option 2: Structured “Responsibilities + Requirements” Format
Job Title: Client Services Manager
Location: [City / Remote]
Job Type: [Full-Time / Part-Time]
Salary Range: [Insert Salary]
🎥 Watch This First
(Insert a video from the hiring manager or founder)
“We created this role because our clients are growing—and we want to keep serving them better. I’ll be working closely with you to make sure you succeed.”
🏢 About [Company Name]
[Company Name] helps businesses in [industry] improve [outcome—e.g., customer experience, operations, efficiency, etc.]. We work with [#] clients globally and are on a mission to [company’s mission or value].
Our team is collaborative, proactive, and focused on doing work that matters. If that’s your vibe too, keep reading.
Key Responsibilities
- Serve as main point of contact for clients
- Lead client onboarding, communication, and satisfaction tracking
- Address escalations and ensure fast resolution
- Collaborate with internal teams to meet client goals
- Track and report on key client metrics (e.g., NPS, retention, CSAT)
Requirements
- Experience in customer-facing or account management role (2–4 years)
- Strong communication and organization skills
- Familiarity with CRM or support software
- Ability to prioritize, solve problems, and stay calm under pressure
- Bonus: Experience in [insert relevant industry or product type]
Perks & Benefits
- [Insert leave policy, flexible work hours, healthcare, etc.]
- [Growth opportunities or performance-based bonuses]
- [Any special perks: remote days, annual retreats, mentorship, etc.]
How to Apply
Apply using our WorkScreen.io link to complete a short skills evaluation. Everyone who applies will get a response within 7–10 days.
👉 Apply here: [Insert link]
Why You Should Use WorkScreen.io After Writing Your Job Post
Writing a great job description is just step one.
The real challenge? Figuring out who’s actually qualified—and who’s just good at writing résumés.
That’s where WorkScreen.io comes in.
Once your job post is live, WorkScreen helps you take the next step confidently by:
✅ Quickly Identifying Your Top Candidates
No more sifting through hundreds of résumés.
WorkScreen automatically evaluates, scores, and ranks applicants on a performance-based leaderboard.
You’ll instantly see who’s done the work—and who’s just applying everywhere.
✅ Testing Real-World Skills, Not Just Buzzwords
WorkScreen lets you set up one-click skill assessments that mimic the actual challenges of the role.
So instead of guessing who can do the job, you’ll know.
✅ Eliminating Low-Effort, AI-Generated Applications
Let’s face it—many candidates today use tools like ChatGPT or one-click AI apps to mass-apply with generic responses.
WorkScreen filters that noise out by focusing on quality, effort, and actual thinking—not who had the best résumé template.
✅ Giving Every Candidate a Clear, Fair Process
With WorkScreen, applicants know what to expect.
No ghosting. No black box. Just a fast, respectful hiring experience from day one.
If you’ve ever hired someone who looked great on paper but flopped in practice—WorkScreen was built for you. Create your job post, plug in your evaluation, and start hiring smarter today.
FAQ
While the terms are often used interchangeably, the roles are usually quite different in scope.
- A Customer Service Manager typically oversees reactive support—answering inquiries, resolving tickets, and managing helpdesk teams. Their focus is often on volume, speed, and satisfaction at the individual interaction level.
- A Client Service Manager (especially in B2B or SaaS companies) works proactively with long-term clients. Their role involves relationship management, retention strategy, onboarding, renewals, and often acting as a liaison between the client and internal teams. They think long-term and manage accounts, not just tickets.
A strong Client Services Manager needs more than technical know-how. Key skills include:
- Emotional intelligence – to handle sensitive conversations with tact
- Proactive problem-solving – spotting risks before they escalate
- Strategic thinking – balancing client needs with business goals
- Clear communication – internally with teams and externally with clients
- Organizational skills – tracking multiple accounts, touchpoints, and timelines
- Data fluency – comfort with tracking KPIs like NPS, churn, or retention
Bonus: experience in onboarding, upsells, or cross-functional collaboration.
Salaries vary depending on the industry, company size, and location.
- In Kenya, the average salary for a Client Services Manager ranges between KES 120,000–250,000/month, with top-tier companies paying more based on experience and performance-based bonuses.
- In the US, the range is typically $65,000–$100,000/year, and can exceed that in tech, SaaS, or enterprise accounts.
- For remote global roles, pay often falls in the $1,500–$3,500/month range depending on seniority and location.
Always list a range transparently in your job description to build trust.
It depends on the company size and structure.
- In smaller companies or startups, Client Services Managers often wear many hats, including managing a small team of support reps.
- In larger companies, the role may focus purely on strategic account management, with team leadership handled by a separate Customer Success or Support Lead.
If team leadership is expected, mention it clearly in your job description.
