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If you’ve searched “Customer Relations Manager job description,” chances are you’ve seen the same tired template over and over:
Generic bullet points. Corporate jargon. Zero personality.
But here’s the problem—those kinds of job descriptions don’t attract great candidates. They attract everyone… or worse, no one.
Top candidates don’t want to read a checklist. They want to know what they’re actually signing up for:
– Who they’ll be working with
– What the mission is
– How success will be measured
– And whether they’ll actually enjoy the job
So before we dive into a great job description example, here’s one quick recommendation:
Before we get into examples, if you haven’t already, check out our full guide on how to write a job post that attracts top talent , Link https://workscreen.io/how-to-write-a-job-post/. It walks through everything you need to know—from structure to tone to candidate psychology.
Because if your post doesn’t inspire candidates to say “Yes, this sounds like me”…
They’ll scroll right past you and apply somewhere else.
Don’t let bad hires slow you down. WorkScreen helps you find the right people—fast, easy, and stress-free.
What A Customer Relations Manager Actually Does
Let’s break this role down in plain English.
A Customer Relations Manager is the bridge between your company and your customers.
They make sure every interaction—whether it’s a complaint, a compliment, or a question—is handled with care, speed, and professionalism.
Their goal?
Keep customers happy, loyal, and heard.
But this isn’t just about answering emails or resolving complaints.
A great Customer Relations Manager knows how to read between the lines, spot patterns, and proactively improve the customer experience.
They collaborate with support agents, sales, product, and leadership to make sure customer voices aren’t just heard—but acted on.
So when you’re hiring for this role, don’t just look for someone who’s “good with people.”
Look for someone who’s emotionally intelligent, calm under pressure, and deeply committed to customer satisfaction.
Two Great Customer Relations Manager Job Description Templates
✅ Version 1 – Job Description For Experienced Customer Relations Manager
(Culture-First Style — BrightPath, SaaS)
📌 Job Title
Customer Relations Manager for BrightPath (Fast-Growing SaaS) | Full-Time | Remote-Friendly (US-based) | $65,000 – $80,000 / yr
🎥 Meet Your Future Team
Watch this 90-second Loom from our founder, Julia Chen, on why customer relations is our growth engine.
Who We Are
BrightPath is a Y Combinator-backed SaaS platform used by 1,300+ small-to-mid-size businesses to manage projects, invoices, and customer conversations in one place. We believe small teams deserve enterprise-grade tools without the complexity, and our NPS of 73 tells us we’re on the right track.
What You’ll Do
- Own the post-onboarding customer experience for our 400+ premium accounts.
- Lead the response plan for escalations and champion customer needs across Product, Support & Sales.
- Track and improve CSAT, NPS, and churn metrics; present insights to leadership each month.
- Host monthly “Customer Pulse” calls with VIP users and publish action items company-wide.
What We’re Looking For
- 3+ years in a customer-facing SaaS or tech role.
- Proven track record handling renewals or upsells and reducing churn.
- Empathy, excellent written/verbal communication, and nerves of steel under pressure.
- Comfortable with data (you’ll live inside HubSpot, Mixpanel, and Looker).
🎁 Perks & Benefits
- 100 % remote flexibility (within US time zones)
- Medical, dental, vision + HSA match
- 401(k) with 4 % company match
- Annual learning stipend ($1,000)
- Quarterly in-person team retreats (NYC, Denver, Austin…)
🚀 Why This Role Is a Great Fit
You’ll report directly to the COO and build the playbook for a customer-obsessed culture. If you love turning feedback into product wins—and seeing customers rave about it—you’ll thrive here. Growth paths lead to Director of CX or Product Ops within 12–18 months.
Our Hiring Process
We use WorkScreen.io so every candidate is evaluated on real skills, not just résumés. Expect:
- 15-min intro call
- 30-min WorkScreen scenario evaluation
- Panel interview (Product + CX)
- Offer
Ready to make customers love BrightPath? Apply here 👉 [WorkScreen link]
✅ Version 2 – Job Description For Entry-Level Customer Relations Associate
(Willing-to-Train — Kindwell, Health-Tech)
📌 Job Title
Customer Relations Associate at Kindwell (Health-Tech) | Full-Time | On-Site – Austin, TX | $42,000 – $50,000 / yr
🎥 See the Mission in Action
Watch this 60-second welcome from Marcus Hill, Customer Care Lead, to hear how one call can change a patient’s day.
Who We Are
Kindwell is a venture-backed revenue-cycle-management startup that partners with 200+ independent clinics across Texas to make healthcare billing simple, transparent, and human. Last year alone we resolved 150,000 patient bills with an average satisfaction score of 4.8/5.
What You’ll Be Doing
- Answer patient questions via phone, chat, and email (don’t worry—we’ll train you).
- Translate “insurance-speak” into clear, friendly language.
- Log patterns and suggest process fixes so the next patient has an even smoother experience.
- Collaborate daily with our Billing Analysts to fast-track resolutions.
What We’re Looking For
- Empathy first: you care about people, not just tickets.
- Strong listening and written communication skills.
- Organized, punctual, and eager to learn new software.
- Comfortable on the phone and ready to build trust quickly.
Bonus (not required): bilingual Spanish/English or prior customer-service experience.
🎁 Perks & Benefits
- Health, dental, and vision insurance (starts Day 1)
- 15 days PTO + 10 paid holidays
- Monthly commuter stipend + free on-site parking
- Wellness allowance ($50/month)
- Tuition-reimbursement program after 6 months
🚀 Why This Role Is a Great Fit
You’ll join a tight-knit team where every patient interaction shapes our service. We promote from within—four of our current Team Leads started in this very role. If you want a mission-driven job where you’ll grow fast and make a real impact, Kindwell is home.
Our Hiring Process
Fair, fast, and transparent via WorkScreen.io:
- 10-min intro call
- Quick WorkScreen scenario (no experience needed—think problem-solving, empathy)
- 30-min video interview with Customer Care Lead
- Paid 2–3-week trial (10 hrs/week)
- Offer
Think you’re a fit? Apply here 👉 [WorkScreen link]
Build a winning team—without the hiring headache. WorkScreen helps you hire fast, confidently, and without second-guessing.
Why These Customer Relations Manager Job Posts Work
✅ Why the BrightPath Post (Experienced Hire) Works
- The Job Title Is Specific and Targeted
Instead of just “Customer Relations Manager,” it says:
“Customer Relations Manager for BrightPath (Fast-Growing SaaS)”
It signals the industry (SaaS), the company, and the opportunity level—this attracts relevant, qualified candidates who are excited by growth-stage tech. - The Video Humanizes the Company
The Loom video from the founder gives candidates a glimpse of leadership, culture, and mission—before they even apply. It builds trust fast and helps you stand out from competitors who feel faceless. - The “Who We Are” Section Gives Real Context
Rather than a corporate bio, it gives specific proof points:
- YC-backed
- 1,300+ customers
- NPS of 73
This makes the company feel legitimate and exciting without being boastful.
- The Role Description Shows Ownership and Impact
It doesn’t just list tasks—it shows how this role moves the company forward:
“You’ll host monthly ‘Customer Pulse’ calls and publish action items company-wide.”
This appeals to candidates who want responsibility, not just routine. - Benefits and Perks Are Clear and Valuable
Health insurance, 401(k), remote work, retreats, and a learning stipend—all listed with clarity. This sets expectations and filters out mismatches. - The “Why This Role Is a Great Fit” Section Is Aspirational Yet Honest
It mentions a clear reporting line, a strong impact mission, and real growth paths (e.g., to Director of CX)—without overpromising. - The Hiring Process Is Transparent and Modern
Listing every step—including the WorkScreen evaluation—sends a powerful message:
“We don’t ghost. We respect your time. And we care about ability, not just resumes.”
Top-tier candidates appreciate this structure.
✅ Why the Kindwell Post (Entry-Level / Willing to Train) Works
- The Title Encourages Applications From Learners, Not Just Experts
“Customer Relations Associate (No Experience Needed – We’ll Train You!)”
It speaks directly to capable but overlooked candidates—like career changers or those entering the workforce—who often self-select out of roles with strict requirements. - The Video Builds Trust Instantly
A short intro from the Customer Care Lead shows candidates what the job feels like—and who they’d work with. This helps break down walls and make the company feel approachable. - The “Who We Are” Section Makes the Company Feel Purpose-Driven
Specific metrics (150,000 bills resolved, 4.8/5 satisfaction) + a mission to humanize healthcare billing = a team people want to join. - The Responsibilities Focus on Growth, Not Just Tasks
Each bullet explains how the work contributes to the bigger picture:
“You’ll log patterns and suggest fixes… so the next patient has an even smoother experience.”
That framing shows this isn’t just “support”—it’s part of shaping the company. - The Requirements Are Warm and Encouraging
Rather than intimidating checklists, the post highlights traits (empathy, listening, communication) and explicitly says:
“Bonus (not required)” for extras like bilingual skills. That widens the applicant pool without compromising quality. - Benefits and Perks Are Separated From Why the Role Is Meaningful
This dual structure helps candidates distinguish what they’ll get (insurance, PTO, wellness allowance) from why it matters (career growth, team culture, purpose). - The Hiring Process Builds Confidence
The use of WorkScreen + a paid trial + a respectful timeline = an application flow that’s beginner-friendly and fair. That’s rare, and it helps Kindwell attract the right kind of learner-ready candidates.
Bad Customer Relations Manager Job Post Example (And Why it Fails)
Let’s look at the kind of job post that repels great candidates—and break down exactly why.
📌 Job Title:
Customer Service Manager
Company:
Acme Inc.
Location:
New York, NY
Job Type:
Full-Time
Job Summary:
Acme Inc. is hiring a Customer Service Manager to handle all customer-related tasks and ensure smooth operations in the department.
Key Responsibilities:
- Respond to customer complaints
- Coordinate with other teams
- Maintain records
- Manage support agents
Requirements:
- Bachelor’s degree in business or related field
- 3–5 years experience
- Strong communication skills
- Problem-solving ability
How to Apply:
Send your resume and cover letter to careers@acmeinc.com.
Only shortlisted candidates will be contacted.
❌ Why This Job Post Falls Flat
- The Title Is Vague and Generic
“Customer Service Manager” doesn’t say who the role is for or what kind of company it is. There’s no context, no hook—just a placeholder. - The Company Summary Tells You Nothing
“Acme Inc.” gives no clue what they do, who they serve, or why the role exists. There’s no mission, no product context, and no reason for the candidate to care. - The Responsibilities Are Too Broad and Boring
“Respond to customer complaints” and “coordinate with other teams” could apply to any job at any company. There’s no explanation of impact, goals, or what success looks like. - There’s No Culture, No Perks, No Reason to Apply
The post doesn’t mention team values, growth opportunities, flexibility, or benefits. Candidates are left wondering what it’s actually like to work there. - The Hiring Process Feels Dismissive
“Only shortlisted candidates will be contacted” feels cold and outdated. It signals that the company doesn’t value applicants’ time or experience—especially damaging for customer-facing roles. - The Tone Is Dry and Robotic
There’s no warmth, no personality, and no effort to connect with the kind of candidate they want. It reads like a compliance checklist, not a compelling opportunity.
Bottom Line:
This post may technically “work”—but it won’t convert.
It pushes away top talent, leaves room for misinterpretation, and creates friction at every stage of the candidate journey.
Bonus Tips to Make Your Job Post Stand Out
Want to make your Customer Relations Manager job post not just good—but magnetic to the right people? Add these:
✅ 1. Include a Security & Privacy Notice
This builds immediate trust, especially in industries like tech and healthcare where scams are common.
Example:
🔒 We take your privacy seriously. We will never ask for payment, bank details, or personal financial information at any point during the hiring process.
✅ 2. Mention Leave Days or Flex Time
Great candidates care about balance, not just compensation. Make it clear they’ll have time to recharge.
Example:
🏖 Enjoy 15 days of paid time off + 10 paid holidays. We believe well-rested teams do their best work.
Or…
🧘 Take up to 24 flex days per year—whether it’s for family, travel, or just a mental reset.
✅ 3. Highlight Training & Growth Opportunities
Especially for entry-level or mid-career hires, knowing they’ll grow in the role is a huge motivator.
Example:
📚 We invest in our people. You’ll get structured onboarding, a personal development budget, and mentorship from team leads to help you thrive.
✅ 4. Add a Loom or Intro Video
This simple element immediately differentiates your post from 99% of job listings. It puts a face to the brand—and humanizes the experience.
Pro Tip:
- Use Loom, YouTube, or Vidyard
- Keep it under 90 seconds
- Introduce the company, your mission, and what you’re excited about in this hire
- Be real—don’t over-polish it
Here is an example that we used in our master guide on how to write a great job post description , you can check it out here https://www.loom.com/share/ba401b65b7f943b68a91fc6b04a62ad4
✅ 5. Include a Line About Candidate Experience
This shows that your hiring process is intentional—not chaotic.
Example:
🕒 We respect your time. Every application is reviewed by a real person, and we’ll update you at each stage of the process—no ghosting, ever.
These subtle additions don’t take long to include—but they leave a lasting impression. They show you’ve thought about what it feels like to apply for your job—and that makes top candidates more likely to say yes.
Should You Use AI to Write Job Descriptions?
It’s tempting to use AI to churn out job descriptions in seconds. Tools like ChatGPT, Manatal, and Workable even offer one-click templates.
But here’s the truth:
❌ Why You Shouldn’t Rely on AI Alone
If you feed AI a vague prompt like
“Write me a Customer Relations Manager job description for a tech company,”
you’ll get exactly what most job seekers scroll past:
- Generic filler
- Cold, corporate language
- A post that sounds like every other company hiring
This attracts quantity, not quality—and it reflects poorly on your brand.
✅ The Right Way to Use AI (with Human Input)
AI can be incredibly helpful—if you give it the right inputs.
Start with a clear brief like this:
Help me write a Customer Relations Manager job description for my company, BrightPath. We’re a fast-growing SaaS platform that helps small businesses manage projects and clients. The person in this role will handle escalations, lead retention efforts, and improve the customer experience. Our company culture values autonomy, transparency, and customer obsession. We offer full remote flexibility, quarterly retreats, and clear growth paths. Here’s a rough outline I’ve written…[paste notes here]
By giving it:
- Your company context
- Your mission and culture
- Real responsibilities
- Benefits and tone preferences
AI can then help you:
- Refine your wording
- Improve clarity
- Polish the structure
- Catch repetitive phrasing
🧠 Remember: AI is not your writer—it’s your writing assistant.
Don’t outsource the soul of your job post. Use AI to shape, not replace, your message.
WorkScreen simplifies the hiring process, helping you quickly identify top talent while eliminating low-quality applications. By saving you countless hours and reducing the risk of bad hires, it empowers you to build a team that delivers results
Copy-Paste Job Description Templates for Quick Use
✅ Option 1: Conversational Job Description Template (Culture-First Style)
📌 Job Title:
Customer Relations Manager – Join a Team That Truly Listens
Location: [Insert Location]
Job Type: [Insert Job Type]
Salary: [Insert Salary Range]
🎥 Meet Your Team
Watch this short video from [Hiring Manager or CEO’s Name] to hear why this role matters:
👉 [Insert Loom or YouTube link]
Who We Are
[Company Name] is on a mission to [insert what your company does and who you help]. Whether it’s SaaS, services, or support—we care deeply about the customer experience and are building a team that puts relationships first.
We’re growing fast, and now we’re hiring a Customer Relations Manager to help us turn great customers into loyal advocates.
What You’ll Be Doing
- Manage long-term customer relationships after onboarding
- Respond to escalations with clarity and empathy
- Coordinate across support, product, and sales teams
- Own customer satisfaction metrics like CSAT, NPS, and retention
- Spot trends and suggest improvements based on feedback
What You Bring
- 2–4 years in a customer-facing role (SaaS or services is a plus)
- Strong writing and interpersonal skills
- Calm under pressure; organized and proactive
- Experience with tools like [insert tools: HubSpot, Intercom, Zendesk, etc.]
Perks & Benefits
- Health, dental, and vision insurance
- PTO + flexible holidays
- Remote or hybrid work options
- Learning & development budget
- Annual company retreat or team offsite
Why This Role Is a Great Fit
If you love talking to customers, solving problems, and influencing change—you’ll love this role.
You’ll work closely with leadership, shape the customer experience, and grow with a company that values ownership, empathy, and results.
Our Hiring Process
We use WorkScreen.io to make hiring fair and skill-based.
You’ll complete a short scenario evaluation so we can get a feel for how you work—not just what’s on your résumé.
Ready to apply? Start here 👉 [Insert WorkScreen link]
✅ Option 2: Structured Job Description Template (Brief + Duties + Requirements)
📌 Job Title:
Customer Relations Manager
Location: [Insert Location]
Job Type: [Insert Job Type]
Salary: [Insert Salary Range]
🎥 Watch This First
Hear from [Insert Team Member or Hiring Manager Name] about why this role matters:
👉 [Insert Loom or YouTube link]
Who We Are
At [Company Name], we help [insert what your company does and who you serve].
Customer relationships are central to how we operate—and we’re looking for someone who can lead with empathy, clarity, and follow-through.
Job Brief
We’re hiring a Customer Relations Manager to lead communication with existing customers, handle escalations, and improve overall satisfaction and retention.
You’ll collaborate with internal teams to advocate for user needs and continuously improve the customer experience.
Key Responsibilities
- Manage post-sale customer relationships
- Resolve issues quickly and thoroughly
- Track and report on customer sentiment (CSAT, NPS)
- Escalate feedback to internal teams
- Document processes and insights for team visibility
What We’re Looking For
- 2+ years in a customer-facing or client success role
- Strong verbal and written communication
- Calm under pressure and comfortable managing feedback
- Familiar with tools like [insert tools]
Perks & Benefits
- Medical, dental, vision
- PTO and paid holidays
- Flexible hours and remote options
- Team budget for growth and wellness
How to Apply
We use WorkScreen.io to evaluate applicants fairly and quickly.
It’s a short evaluation that helps us understand how you think, work, and solve problems.
Start your application here 👉 [Insert WorkScreen link]
What Happens After You Write a Great Job Post?Let WorkScreen Handle the Next Step
Writing a strong job post is just the beginning.
Once you’ve attracted great candidates…
The real challenge is figuring out who’s actually a great fit.
That’s where WorkScreen.io comes in.
💡 WorkScreen helps you:
✅ Identify top candidates—without spending hours screening manually
WorkScreen automatically evaluates, scores, and ranks applicants based on real performance—not just resumes or AI-written cover letters.
This means you get a leaderboard of your most promising candidates, right away.
✅ Easily add one-click skill tests to your job post
Want to know if someone can actually do the job?
WorkScreen makes it easy to assess real-world skills upfront—so you hire with confidence, not guesswork.
✅ Filter out low-effort and AI-generated applicants
Tired of candidates using ChatGPT or “one-click apply” to spam every job?
WorkScreen helps you focus only on real, committed applicants who care enough to engage and show their thinking.
Whether you’re hiring for one role or scaling fast—WorkScreen makes it easy to:
- Cut through the noise
- Save hours on screening
And make smarter, faster hiring decisions
Ready to turn your great job post into real results? Start evaluating candidates with WorkScreen.io today.
FAQ
Look for a blend of emotional intelligence and operational thinking. The best Customer Relations Managers are great listeners, calm under pressure, and excellent communicators—but they also know how to track patterns, escalate issues strategically, and collaborate with product or support teams to fix root problems.
Key skills include:
- Empathy and conflict resolution
- Written and verbal communication
- CRM fluency (e.g., HubSpot, Salesforce, Intercom)
- Data interpretation (CSAT/NPS analysis)
- Cross-functional coordination
- Time management and prioritization
In the United States, the average salary for a Customer Relations Manager ranges from $60,000 to $85,000 per year, depending on the industry, location, and level of experience.
- Entry-level roles may start at around $45,000–$55,000
- Experienced hires in SaaS, healthcare, or finance can earn $85,000+
- Salaries are typically higher in metro areas or fully remote roles at tech companies
While both roles focus on improving customer satisfaction, Customer Relations tends to be more reactive—resolving issues, managing escalations, and maintaining satisfaction—while Customer Success is often proactive—focused on renewals, upsells, and customer growth. That said, in smaller companies, the roles may overlap or be merged.
Absolutely. CRM managers are often the first to hear recurring issues, frustrations, or feature requests from customers. The best ones don’t just log tickets—they connect insights back to the product and leadership teams so those patterns lead to real improvements.
