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If you’ve searched for “Female Telecaller Job Description,” you’ve probably noticed the same thing we have: most of the results look like carbon copies. Bullet points. Dry responsibilities. Generic wording. The problem? These posts don’t actually attract good candidates—they just tick boxes.
Top telecallers don’t get excited by lifeless templates. They want to know the purpose of the role, what kind of company they’ll be joining, and whether the job is worth their time. That’s why generic posts fail: they don’t inspire, they don’t connect, and they definitely don’t help you stand out in a competitive hiring market.
In this guide, I’ll show you how to write a telecaller job description that feels human, connects with the right candidates, and positions your company as a place people want to work. And if you haven’t already, I recommend reading our full guide on how to write a job post that attracts top talent , Link https://workscreen.io/how-to-write-a-job-post/ — it breaks down the psychology of why generic posts fail and how to transform your job description into a powerful recruiting tool.
Don’t let bad hires slow you down. WorkScreen helps you identify the right people—fast, easy, and stress-free.
What a Female Telecaller Actually Does - Their Roles
A female telecaller is someone who connects with customers over the phone—whether it’s answering inquiries, following up on leads, or introducing products and services. They’re often the voice of your company, the first person a potential customer speaks to, and the one who shapes that crucial first impression.
But the role is more than just making calls. A good telecaller listens actively, builds rapport quickly, and communicates with empathy. Reliability, patience, and confidence matter just as much as product knowledge. In many businesses—from real estate to education to retail—a skilled telecaller can be the difference between a missed opportunity and a loyal customer.
Two Great Job Description Templates for Female Telecaller
✅ Job Description Template for Experienced Telecaller
Job Title: Female Telecaller – Customer Engagement & Upsell
Location: Nairobi (Westlands) | On-site (Mon–Fri)
Type: Full-Time
Salary Range: Example range KES 65,000–90,000 base + monthly incentives
🎥 A quick video from our hiring manager
Why this role exists, what success looks like, and who thrives here. (Add Loom/YouTube link.)
Who We Are
BreezeTel Communications provides high-speed home internet and business connectivity across Nairobi and Mombasa. We serve 40,000+ customers and partner with estates and SMEs to keep teams online, secure, and productive. We’re known for friendly support, fast installs, and transparent billing.
Role Overview
You’ll be the voice of BreezeTel for prospective and existing customers—handling inbound inquiries, following up on warm leads, and driving plan upgrades. You’ll quickly understand customer needs, explain plan options clearly, and make every conversation feel personal and helpful.
Key Responsibilities
- Call warm leads from marketing campaigns and convert them to activations.
- Handle inbound queries on plans, pricing, and installation timelines.
- Proactively upsell speed upgrades and add-ons (static IP, mesh Wi-Fi).
- Maintain call notes and pipeline activity in HubSpot.
- Share customer feedback with Sales Ops to improve offers and scripts.
- Hit weekly KPIs (contact rate, conversion %, upgrade revenue).
Required Qualifications
- 1–2 years in telecalling/telesales/customer support.
- Confident communication in English & Swahili; clear, friendly phone manner.
- Comfortable handling objections and closing with empathy.
- Basic CRM familiarity (HubSpot/Salesforce/Zendesk).
- Organized, reliable, and unflappable under time pressure.
Perks & Benefits
- Base salary + tiered performance incentives.
- Medical cover (inpatient & outpatient) + NHIF/NSSF.
- Transport stipend for late shifts during campaigns.
- Monthly internet allowance + smartphone airtime.
- 21 days annual leave + paid public holidays.
- Learning stipend for sales/communication courses.
Why This Role Is a Great Fit
You’ll join a tight, supportive team where wins are shared and coaching is constant. If you love turning “just checking” calls into happy customers—and you enjoy a fast pace with clear targets—this role gives you autonomy, recognition, and real earnings growth.
Our Hiring Process
We review every application, shortlist within 7–10 business days, and keep you updated at each step. Finalists may complete a paid call-simulation task.
How to Apply
We respect your time. That’s why we use WorkScreen—so you’re evaluated based on strengths, not buzzwords. Click the link below to complete your short, structured evaluation:
👉 [Insert WorkScreen Link]
✅ Job Description Template for Entry-Level / Willing-to-Train Female Telecaller
Job Title: Female Telecaller – Admissions & Parent Support (Training Provided)
Location: Remote within Kenya (core hours 9:30am–6:00pm EAT)
Type: Full-Time
Salary Range: Example range KES 45,000–65,000 base + bonuses
🎥 A quick video from our hiring manager
Meet the team, see our admissions flow, and hear what success looks like. (Add Loom/YouTube link.)
Who We Are
BrightNest Learning is an online tutoring platform helping K–12 students master Math, English, and Sciences with live, small-group sessions. Since 2019, we’ve supported 15,000+ learners, partnering with schools and parents to deliver measurable improvements—often within one term.
Role Overview
You’ll speak with parents who’ve asked about our programs, answer questions about schedules and pricing, and guide families to the right plan. No prior experience is required—we’ll train you on our scripts, tools, and how to handle common parent concerns with empathy.
Key Responsibilities
- Call and text parents who request information; schedule trial lessons.
- Explain class formats, tutor credentials, and outcomes clearly.
- Follow up after trials and help parents choose the right plan.
- Keep simple, accurate notes in our CRM and WhatsApp Business.
- Share patterns from parent conversations to improve FAQs and scripts.
- Meet weekly goals (trial bookings, show-up rate, enrollments).
Required Qualifications
- Warm, patient communicator with a polite phone manner.
- Strong listening skills; able to explain options simply.
- Basic computer literacy (Google Docs/Sheets, WhatsApp Business).
- Reliable internet and quiet workspace.
- Diploma or higher preferred; recent grads encouraged to apply.
Perks & Benefits
- Fixed base pay + monthly enrollment bonuses.
- Remote work setup stipend (headset + data).
- Medical cover + mental wellness days.
- 20 days annual leave + flexible time-off for family needs.
- Internal mobility to Student Success, Sales Ops, or Team Lead tracks.
- Paid training program with live coaching and call shadowing.
Why This Role Is a Great Fit
If you’re empathetic, curious, and motivated by helping families make great education choices, this role gives you a clear path to grow—from beginner to top performer—with coaching, community, and meaningful, parent-first work.
Our Hiring Process
We acknowledge every application, respond within 7–10 business days, and run remote interviews. Finalists complete a short paid mock-call.
How to Apply
We respect your time. That’s why we use WorkScreen—so you’re evaluated based on strengths, not buzzwords. Click the link below to complete your short, structured evaluation:
👉 [Insert WorkScreen Link]
If your hiring process is stressful, slow, or filled with second-guessing—WorkScreen fixes that. Workscreen helps you quickly identify top talent fast, eliminate low-quality applicants, and make better hires without the headaches.
Breakdown of Why These Female Telecaller Job Posts Work
Let’s break down why the BreezeTel Communications and BrightNest Learning templates attract stronger candidates compared to the generic, lifeless posts you often see online:
1. Clear, Specific Titles
- Good Example: “Female Telecaller – Customer Engagement & Upsell” tells applicants exactly what the role involves.
- Why it Works: Instead of just saying “Telecaller,” it highlights focus areas (customer engagement, upsell), which helps filter for candidates confident in those skills.
2. Video From the Hiring Manager
- Good Example: Both posts include a Loom/YouTube video section before the company overview.
- Why it Works: Candidates feel an immediate human connection. It shows there are real people behind the job post, not just a faceless company.
3. Authentic Company Overview
- Good Example: BreezeTel talks about serving 40,000+ internet customers, while BrightNest highlights 15,000+ learners since 2019.
- Why it Works: These details make the companies feel real and give applicants context about the scale and impact of the work.
4. Role Overview That Feels Human
- Good Example: BreezeTel frames the role as “the voice of BreezeTel,” while BrightNest says “you’ll guide families to the right plan.”
- Why it Works: The language shows impact, not just tasks. Candidates see why the role matters.
5. Responsibilities Tied to Outcomes
- Good Example: BreezeTel lists KPIs like contact rate and conversion %, while BrightNest ties duties to enrollments and trial bookings.
- Why it Works: This shows the role isn’t just about dialing numbers—it’s about achieving measurable results.
6. Transparent Qualifications
- Good Example: BreezeTel specifies 1–2 years experience with CRMs; BrightNest keeps requirements flexible (“recent grads encouraged”).
- Why it Works: Experienced candidates know exactly what’s expected, while entry-level applicants feel welcomed instead of excluded.
7. Perks & Benefits (Separated Clearly)
- Good Example: BreezeTel offers transport stipends and internet allowance; BrightNest gives wellness days and a work-from-home stipend.
- Why it Works: Listing tangible benefits upfront builds trust and makes the roles more attractive.
8. “Why This Role Is a Great Fit” Section
- Good Example: BreezeTel sells autonomy and recognition, while BrightNest emphasizes coaching, empathy, and career growth.
- Why it Works: These sections serve as the pitch—helping candidates see themselves in the role beyond just salary.
9. Respectful Hiring Process
- Good Example: Both posts say all applications will be reviewed and provide a 7–10 day timeline.
- Why it Works: Many candidates are frustrated by black-hole applications. This shows respect and sets you apart.
10. WorkScreen Application Link
- Good Example: The CTA isn’t “Send us your CV.” It’s “Complete a short, structured evaluation.”
- Why it Works: It reassures candidates they’ll be judged fairly and gives recruiters performance-based insights.
✅ In short: These posts work because they blend clarity + humanity + transparency. Instead of a faceless checklist, they tell a story, highlight culture, and show respect for applicants’ time—all while naturally funneling into a WorkScreen evaluation.
Bad Female Telecaller Job Description Example (And Why It Fails)
Job Title: Telecaller
Location: Nairobi
Type: Full-Time
Company Overview
We are a leading company in our industry and are looking to hire a telecaller.
Job Responsibilities
- Make calls to customers.
- Share information about our products and services.
- Keep a record of customer details.
- Meet daily targets.
Requirements
- Bachelor’s degree preferred.
- Strong communication skills.
- Previous experience a plus.
Salary: Negotiable
How to Apply
Interested candidates should send their CV to hr@company.com. Only shortlisted candidates will be contacted.
❌ Why This Job Post Fails
- Generic Title
- Just “Telecaller.” Nothing about the focus (sales? support? upselling?) or why the role matters.
- Just “Telecaller.” Nothing about the focus (sales? support? upselling?) or why the role matters.
- Cold, Empty Company Overview
- “We are a leading company in our industry” is meaningless. Candidates don’t learn what the company does, who it serves, or why it exists.
- “We are a leading company in our industry” is meaningless. Candidates don’t learn what the company does, who it serves, or why it exists.
- Responsibilities are Vague
- “Make calls” and “share information” could apply to thousands of jobs. No context, no sense of purpose, and no connection to outcomes.
- “Make calls” and “share information” could apply to thousands of jobs. No context, no sense of purpose, and no connection to outcomes.
- Requirements are Unclear and Unhelpful
- A bachelor’s degree for a telecaller role is unnecessary, and “previous experience a plus” is lazy phrasing. This both discourages capable entry-level candidates and fails to set standards for experienced ones.
- A bachelor’s degree for a telecaller role is unnecessary, and “previous experience a plus” is lazy phrasing. This both discourages capable entry-level candidates and fails to set standards for experienced ones.
- No Perks or Benefits
- Nothing about pay transparency, growth opportunities, leave days, or support. Salary is “Negotiable,” which erodes trust.
- Nothing about pay transparency, growth opportunities, leave days, or support. Salary is “Negotiable,” which erodes trust.
- Unclear Hiring Process
- “Only shortlisted candidates will be contacted” feels dismissive. Candidates have no idea when—or if—they’ll hear back.
- “Only shortlisted candidates will be contacted” feels dismissive. Candidates have no idea when—or if—they’ll hear back.
- Zero Personality in the CTA
- Just “send CV.” No attempt to inspire candidates or show respect for their time.
- Just “send CV.” No attempt to inspire candidates or show respect for their time.
✅ The end result? This type of post attracts low-effort applications while pushing away serious candidates who want clarity, culture, and fairness.
Bonus Tips to Make Your Telecaller Job Post Stand Out
Even with a strong template, a few small additions can make your post feel more human, trustworthy, and appealing to the right candidates. Here are some practical extras you can add:
1. Add a Security & Privacy Notice
Fraudulent job posts are common, and serious candidates worry about scams. Adding a simple disclaimer builds instant trust.
👉 Example:
“We take applicant privacy seriously. We will never ask for payment, bank details, or personal financial information at any stage of the hiring process.”
2. Mention Leave Days or Flex Time
Telecaller roles can feel demanding, so candidates value balance. If you offer PTO, flex days, or wellness breaks—say it upfront.
👉 Example:
“Enjoy 21 days of annual leave, plus flexible scheduling options during off-peak seasons.”
3. Highlight Training & Growth Opportunities
Many telecallers want to see a career path beyond the phone. Highlight if you promote from within, offer sales coaching, or sponsor certifications.
👉 Example:
“We invest in your growth. From day one, you’ll receive structured call training, ongoing coaching, and opportunities to move into team lead or account manager roles.”
4. Use a Video From the Hiring Manager
We’ve already included this in the templates, but it’s worth stressing. A 60–90 second Loom or YouTube clip from the manager saying why this role matters and who thrives here can double engagement.
Here is an example that we used in our master guide on how to write a great job post description , you can check it out here https://www.loom.com/share/ba401b65b7f943b68a91fc6b04a62ad4
5. Include a Quote or Testimonial from an Employee
Hearing from a current telecaller is powerful.
👉 Example:
“I started as a trainee and within 18 months I was promoted to senior telecaller. The coaching and support here are real.” — Mary, Telecaller at BreezeTel
6. Show Respect in the Application Process
Go beyond saying “only shortlisted candidates will be contacted.” Explain how and when applicants will hear back. This builds credibility and positions your company as one that values people’s time.
7. Call Out Performance Incentives Clearly
Telecaller jobs often include bonuses, but vague promises like “incentives available” aren’t enough. Spell out the structure (e.g., “Monthly bonuses based on conversion % and retention rates”). Candidates love clarity.
✅ These little touches make your job post feel thoughtful, human, and authentic—qualities that attract top performers and filter out low-effort applicants.
A Word of Caution on Using AI for Job Descriptions
Lately, it feels like everyone is using AI to generate job descriptions in seconds. Even some ATS platforms now offer “one-click job post creation.” On the surface, it sounds like a time-saver—but here’s the truth: if you rely on AI alone, you’ll end up with generic, lifeless posts that don’t inspire anyone to apply.
Why You Shouldn’t Rely on AI Alone
- It produces generic filler. Candidates see the same recycled phrases everywhere.
- It attracts the wrong applicants. Low-effort job seekers using “easy apply” will flock to bland, non-specific posts.
- It hurts your employer brand. A job post is often the first impression of your company. A copy-paste AI draft makes you sound careless and impersonal.
The Smarter Way to Use AI
AI can be a powerful assistant—if you give it direction. Instead of typing “Write me a telecaller job description,” provide it with your company’s real inputs.
👉 Here’s a better prompt you can use:
“Help me write a job post for BreezeTel Communications. We’re hiring a Female Telecaller to handle customer engagement and upsells. Our culture is supportive and team-oriented. We want to attract candidates who are confident communicators, resilient, and customer-focused. We offer KES 65,000–90,000 base plus bonuses, health insurance, internet allowance, and career growth opportunities. Our hiring process is structured and transparent: review within 7 days, interview, and final paid call simulation. Here are a few notes I’ve written: [paste your notes].”
With this kind of detail, AI becomes a polishing tool—helping refine your tone, improve clarity, and structure the content—without stripping away your company’s personality.
✅ The bottom line: Don’t outsource authenticity. Write a job post that reflects your mission, culture, and values—then let AI help tidy it up.
Build a winning team—without the hiring headache. WorkScreen helps you hire fast, confidently, and without second-guessing.
Copy-Paste Female Telecaller Job Description Templates
✅ Option 1: Conversational (Culture-First)
Job Title: Female Telecaller – Customer Engagement & Support at [Company Name]
💼 Location: [Remote/On-Site/Hybrid] (HQ: [City, State])
🕒 Type: [Full-Time/Part-Time]
💰 Salary Range: [${X},000 – ${Y},000]/year
🎥 Meet Your Manager (60–90s)
Why this role exists, what success looks like, and who thrives here. [Insert Loom/YouTube link]
Who We Are
[Company Name] helps [describe who you serve] solve [core problem] with [your product/service]. We’re known for [1–2 credibility signals: e.g., fast support, transparent pricing, NPS, users/customers served] and a people-first culture where clarity, ownership, and kindness matter.
Why This Role Matters
You’ll be the first voice many customers hear. Your calls set the tone, build trust, and turn first impressions into long-term relationships.
What You’ll Do
- Call new and existing customers to understand needs and guide them to the right solution.
- Handle inquiries with patience and empathy; follow up on warm leads.
- Record call notes, maintain simple reports/CRM updates, and share feedback with the team.
- Hit weekly goals (e.g., contact rate, conversion %, retention indicators).
What We’re Looking For
- Clear, confident communication ([Languages]).
- Rapport-building skills; comfortable handling objections.
- Organized and reliable; basic CRM or spreadsheet skills.
- [Experience level you want—e.g., 1+ year telecalling/telesales/customer support] (nice-to-have).
Perks & Benefits
- Competitive base + performance bonuses.
- [Health/Medical], [retirement/social], and [wellness days or stipends].
- [Phone/internet allowance, transport stipend, equipment].
- [Paid leave policy: X days + public holidays].
- [Learning stipend/training/certifications].
Why This Role Is a Great Fit
You’ll join a supportive team that celebrates wins and invests in coaching. If you enjoy turning conversations into real outcomes—and want clear targets, feedback, and growth—this role gives you autonomy, recognition, and momentum.
How to Apply
We respect your time. That’s why we use WorkScreen—so you’re evaluated based on strengths, not buzzwords. Click the link below to complete your short, structured evaluation:
👉 [Insert WorkScreen Link]
✅ Option 2: Structured (Job Brief → Responsibilities → Requirements)
Job Title: Female Telecaller – Sales & Customer Service at [Company Name]
💼 Location: [Remote/On-Site/Hybrid] (HQ: [City, State])
🕒 Type: [Full-Time/Part-Time]
💰 Salary Range: [${X},000 – ${Y},000]/year
About Us
[Company Name] is a [brief, specific description of company, industry, and mission] serving [customer segment(s)]. Since [Year], we’ve been recognized for [2–3 concrete signals: customer count, satisfaction metrics, awards, turnaround times].
Job Brief
We’re seeking a Female Telecaller to manage outbound follow-ups and inbound inquiries, guide customers through options, and ensure every interaction feels helpful and personal.
Responsibilities
- Make outbound calls to [leads/prospects/subscribers] and follow up on inquiries.
- Answer questions about [products/plans/pricing/scheduling] and resolve simple issues.
- Track calls, maintain accurate notes, and update [CRM/tool].
- Collaborate with [sales/marketing/support] to improve scripts and FAQs.
- Meet weekly targets (e.g., conversion rate, booked demos/trials, upsells).
Requirements
- [Experience level—e.g., 1+ year telecalling/telesales/customer service] or [“willing to train” if open to entry-level].
- Strong phone presence; clear, courteous communication ([Languages]).
- Organized, dependable, and comfortable with [spreadsheets/CRM/softphones].
- [Education level, if relevant].
Perks & Benefits
- Base salary + tiered performance incentives.
- [Health/Medical], [retirement/social], and [wellness program].
- [Internet/phone allowance, equipment stipend, commute/transport support].
- [Paid leave policy: X days + public holidays].
- [Training budget/mentorship/career pathways].
How to Apply
We use WorkScreen to make hiring fair, fast, and skills-based. Start your short evaluation here:
👉 [Insert WorkScreen Link]
Next Step: Let WorkScreen Handle the Heavy Lifting
Writing a strong job post is only the first step. The real challenge is sorting through applicants and figuring out who’s actually worth interviewing. That’s where WorkScreen.io comes in.
With WorkScreen, you can:
- Quickly identify your most promising candidates.
WorkScreen automatically evaluates, scores, and ranks applicants on a performance-based leaderboard—making it easy to spot top talent, save time, and make smarter, data-driven hiring decisions.
- Easily run one-click skill tests.
With WorkScreen, you can administer one-click skill tests to assess candidates based on real-world ability—not just credentials like résumés and past experience. This helps you hire more confidently and holistically.
- Eliminate low-effort applicants.
WorkScreen automatically eliminates low-effort applicants who use AI Tools to apply, copy-paste answers, or rely on “one-click apply.” This way, you focus only on genuine, committed, and high-quality candidates—helping you avoid costly hiring mistakes.
The result? Faster, smarter, more confident hiring.
post your telecaller job, and let WorkScreen streamline your evaluation process today.
FAQ
Look for communication skills, active listening, patience, empathy, and confidence on the phone. A good telecaller also needs basic computer literacy (for CRM tools), the ability to handle objections politely, and resilience to meet daily targets without losing energy or positivity.
Salaries vary depending on location, industry, and experience. In many markets, entry-level telecallers earn a base salary with additional incentives tied to performance (such as conversions or upsells). On average, compensation is competitive with other customer support and sales entry-level roles, with growth potential as experience builds.
While both roles involve phone communication, telecallers usually focus on outbound calls (sales, follow-ups, lead nurturing), while call center agents handle both inbound and outbound calls (customer service, troubleshooting, support). The goals and metrics may overlap, but telecaller roles are often more sales-driven.
In some industries and regions, companies may use this title due to cultural norms or customer preferences for female voices on calls. However, it’s important to ensure that job posts remain inclusive, respectful, and aligned with local employment regulations.
