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If you’ve Googled “guest service agent job description,” you’ve probably seen dozens of articles. But here’s the problem: most of them don’t actually help you attract great candidates—they just give you generic filler content.
You’ll see the same copy-paste format over and over:
Responsibilities. Requirements. Apply here.
The issue? Posts like that don’t connect with real people. They don’t reflect your company culture, and they certainly don’t inspire top candidates to apply.
But here’s the truth: great candidates aren’t looking for just a checklist—they’re looking for a mission, a team, and a role where they can make an impact.
That’s why in this guide, we’ll break down exactly how to write a guest service agent job description that:
- Attracts the right candidates
- Shows off your company culture
- Builds trust through transparency
- And helps you stand out in a sea of bland postings
Before we dive in, if you haven’t read our full guide on how to write a job post that attracts top talent , Link https://workscreen.io/how-to-write-a-job-post/ , I highly recommend it. It explains why most job posts fail and how to transform yours into your most powerful recruiting tool.
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What a Guest Service Agent Actually Does
A Guest Service Agent is the first point of contact for customers in hotels, resorts, or service-driven businesses. They’re the people who welcome guests, handle check-ins and check-outs, answer questions, and make sure visitors feel valued and cared for from the moment they arrive until the moment they leave.
But this role isn’t just about processing paperwork or answering phones. A great guest service agent sets the tone for the entire customer experience. They’re problem-solvers, communicators, and brand ambassadors all rolled into one.
That’s why the most successful agents don’t just follow a checklist. They combine professionalism, empathy, and adaptability—whether that’s helping a tired traveler settle in smoothly, solving a last-minute issue with a booking, or simply making someone feel welcome after a long day.
In short: a guest service agent doesn’t just manage front-desk tasks—they create the first impression and often the lasting memory of your business.
Two Great Guest Service Agent Job Description Templates
✅ Option 1: Job Description For Experienced Guest Service Agent
📌 Job Title: Guest Service Agent at Coastal Haven Resort — Create Lasting First Impressions
📍 Location: Miami Beach, FL | 💼 Type: Full-Time | 🕒 Schedule: 5 days/week; rotating shifts (7:00 AM–3:00 PM or 3:00 PM–11:00 PM), weekends/holidays as needed
💵 Pay: $18–$22/hour (based on experience)
🎥 A quick word from our hiring manager: Watch a 60-second intro about the team and what success looks like in this role.
[Insert Loom/YouTube link]
Who We Are
Coastal Haven Resort is a 220-room oceanfront property in South Beach and part of Seabreeze Hospitality Group (8 resorts across FL & CA). Since 2009, we’ve hosted leisure travelers, conferences, and weddings across 12,000 sq. ft. of event space, two signature restaurants, and a rooftop pool. Guests remember us for warm service, attention to detail, and a genuine “welcome home” vibe.
Our Culture
People-first, low-ego, and solutions-oriented. We back each other up during rushes, celebrate wins, and fix issues fast. If you care about doing right by guests and teammates, you’ll fit in here.
What You’ll Do
- Welcome guests, manage check-ins/outs, and handle reservations
- Resolve issues quickly with empathy and ownership
- Coordinate with Housekeeping/Maintenance to keep operations smooth
- Manage billing, folios, and incidentals accurately
- Use our PMS (Opera Cloud) and guest messaging tools to stay responsive
What We’re Looking For
- 1+ year in hospitality/front desk/guest-facing service
- Calm under pressure; strong communication and problem-solving
- Comfortable with PMS tools (Opera/Cloudbeds/etc.)
- Spanish/Portuguese a plus
Perks & Benefits
- Medical, dental, vision (eligible after 60 days)
- PTO: 10 days + 6 paid holidays + sick time
- 401(k) with company match
- Free staff meals + uniform provided
- Discounted stays across Seabreeze properties
- Commuter subsidy and referral bonuses
Why This Role Is a Great Fit
You’ll be the face of an oceanfront resort and trusted to make decisions that delight guests. We invest in growth—many agents move into Front Desk Lead or Supervisor within 6–12 months based on performance.
Our Hiring Process
We review every application and update all applicants within 10 business days. Shortlisted candidates do a 20–30 minute video chat; finalists complete reference checks before an offer.
How to Apply
We use WorkScreen for a fair, skills-first process. Apply here: [Insert Workscreen link]
You’ll complete a short, practical evaluation so your abilities—not just your resume—shine.
✅ Option 2: Job Description For Entry-Level / Willing to Train Guest Service Agent
📌 Job Title: Guest Service Agent at BrightStay Austin Downtown — Start Your Hospitality Career
📍 Location: Austin, TX | 💼 Type: Full-Time | 🕒 Schedule: Rotating shifts (7:00 AM–3:00 PM, 3:00 PM–11:00 PM), one weekend day
💵 Pay: $15–$18/hour + benefits
🎥 A quick word from our hiring manager: Meet your future team lead and hear what your first 90 days look like.
[Insert Loom/YouTube link]
Who We Are
BrightStay Austin Downtown is a 180-room, select-service hotel two blocks from the Convention Center. We’re part of BrightStay Hotels, a Texas-born brand with 12 properties known for friendly service, spotless rooms, and reliable stays for business and event travelers.
Our Culture
Warm, coachable, and team-driven. We set clear expectations, provide steady feedback, and celebrate progress. Many of our supervisors started at the front desk—growth here is real.
What You’ll Do
- Welcome guests, handle check-ins/outs, and answer questions
- Support phone and email inquiries about reservations and local tips
- Coordinate with Housekeeping to ensure rooms are ready on time
- Log guest requests and follow through to resolution
- Learn our PMS and messaging tools (training provided)
What We’re Looking For
- Friendly communicator with a service mindset
- Reliable and comfortable with rotating shifts
- No experience required—customer service background is a plus
- High school diploma or equivalent
Perks & Benefits
- Paid training & onboarding program
- Health, dental, vision after 90 days
- PTO: 8 days in year one + 6 paid holidays
- Free shift meals + discounted stays for family
- Tuition assistance for hospitality certifications
Why This Role Is a Great Fit
You’ll get structured training, real responsibility, and a clear path to roles like Front Desk Lead. If you’re people-focused and eager to learn, this is a great place to build a career.
Our Hiring Process
We acknowledge all applications and respond within 7–10 business days. Shortlisted candidates will have a video interview; finalists complete references and a short paid trial shift.
How to Apply
We hire via WorkScreen to keep things fair and fast. Apply here: [Insert Workscreen link]
Complete a short skills evaluation—no cover letter needed.
Build a winning team—without the hiring headache. WorkScreen helps you hire fast, confidently, and without second-guessing.
Breakdown: Why These Guest Service Agent Job Posts Work
1. Clear, Specific Job Titles
Instead of saying just “Guest Service Agent,” the titles include the company name, location, and even a sense of purpose (e.g., “Create Lasting First Impressions”). This helps candidates instantly know if the role is relevant to them.
2. Warm, Human Introductions
Both posts begin with a short video message and a company story. That’s not filler—it’s context. Top candidates want to know who they’re joining, not just what they’ll do. A hiring manager on video makes the opportunity feel personal and approachable.
3. Authentic Company Overviews
These aren’t dry mission statements. The company descriptions highlight the size, brand, and reputation while keeping a human tone. Candidates can picture the workplace, not just read buzzwords.
4. Culture Is Shown, Not Claimed
Instead of saying “we value teamwork,” the posts describe how the teams work day-to-day (e.g., backing each other during rushes, structured training, or celebrating wins). This gives candidates a real feel for fit.
5. Responsibilities With Impact
Tasks aren’t listed as chores—they’re tied to purpose. For example: “Use our PMS and guest messaging tools to stay responsive” shows that technology helps them succeed, while “make decisions that delight guests” shows trust and impact.
6. Transparent Requirements
For experienced hires, the post sets clear expectations (1+ year, PMS familiarity). For entry-level, it lowers barriers and highlights willingness to train. This widens the talent pool while still setting standards.
7. Separate Perks & Benefits
Candidates want to know what’s in it for them. By clearly separating Perks & Benefits (insurance, PTO, discounts, training, meals) from Why This Role Is a Great Fit (growth, impact, promotion potential), these posts answer both logical and emotional needs.
8. Respectful Hiring Process
Both posts explain the process clearly, including timelines and steps. This builds trust and sets you apart from employers who leave candidates “in the dark.”
9. Human, Respectful Call to Action
Instead of a cold “apply with CV and cover letter,” the CTA invites candidates to a fair, skills-based process with WorkScreen. This shows respect for their time and signals modern, candidate-friendly hiring.
Bad Guest Service Agent Job Post Example (And Why It Fails)
📌 Job Title: Guest Service Agent
📍 Location: Dallas, TX | 💼 Type: Full-Time
About the Role
We are looking for a guest service agent to manage front desk operations and ensure smooth guest service. The ideal candidate will be responsible for check-in and check-out, answering phones, and handling reservations.
Responsibilities
- Manage guest check-ins and check-outs
- Answer phone calls and direct guests
- Handle reservations and update booking system
- Provide information to guests upon request
Requirements
- High school diploma or equivalent
- 2+ years of experience preferred
- Must be reliable and detail-oriented
- Good communication skills
Salary & Benefits
Competitive salary. Details discussed during interview.
How to Apply
Interested applicants should send their CV to hr@hotelgroup.com. Only shortlisted candidates will be contacted.
❌ Why This Job Post Fails
- Generic Job Title
Just “Guest Service Agent.” No mention of the company, location, or purpose. It doesn’t stand out from the hundreds of similar listings. - Cold, Vague Introduction
The intro is lifeless—no story, no culture, no reason why this role matters. It feels like a placeholder post rather than a real opportunity. - Responsibilities Are Flat
They read like a basic checklist. Nothing shows why the work matters or how the role contributes to the guest experience. - Requirements May Deter Applicants
Requiring “2+ years of experience” without offering training excludes good entry-level candidates, and “must be reliable” is vague and uninspiring. - No Salary Transparency
Saying “competitive salary” is outdated and signals a lack of openness. Candidates today expect at least a range. - No Culture, No Mission
There’s no insight into what it’s like to work there, who the team is, or what the company stands for. - Dismissive Hiring Process
“Only shortlisted candidates will be contacted” feels cold and impersonal. Instead of respecting candidates’ effort, it signals disinterest. - Weak Call to Action
Asking candidates to email a CV with no warmth or encouragement makes the post feel transactional, not inviting.
Bonus Tips to Make Your Guest Service Agent Job Post Stand Out
Most job descriptions stop at “Responsibilities” and “Requirements.” That’s why they all blend together. If you want your post to attract quality candidates and build trust, consider adding these overlooked elements:
1. Add a Security & Privacy Notice
Job seekers are increasingly cautious about scams. A simple line in your job description shows transparency and builds trust.
“We take the security and privacy of all applicants very seriously. We will never ask for payment, bank details, or personal financial information during any part of the hiring process.”
2. Mention Leave or Flex Days
Great candidates want to know they’ll be supported with rest and balance. Even a small perk here makes you more attractive than employers who say nothing.
“Enjoy up to 12 paid days off in your first year, plus two personal flex days you can use however you like.”
3. Highlight Training & Growth Opportunities
Hospitality attracts ambitious people who want career progression. Show them that joining your team is a stepping stone to bigger things.
“We invest in growth. You’ll receive structured training and mentorship, with clear pathways to roles like Front Desk Supervisor or Guest Services Manager.”
4. Use a Short Video from the Hiring Manager or CEO
Words on a page are easy to skim past. A 60–90 second Loom or YouTube video builds instant connection and puts a face to your company. It doesn’t need to be polished—authenticity works better.
Example: A hiring manager sharing, “Here’s what our team values, here’s what success looks like in this role, and here’s why we’re excited to meet you.”
Here is an example that we used in our master guide on how to write a great job post description , you can check it out here https://www.loom.com/share/ba401b65b7f943b68a91fc6b04a62ad4
Should You Use AI to Write a Guest Service Agent Job Description?
With AI tools everywhere, it’s tempting to click “generate” and get a job description in seconds. Some ATS platforms even offer one-click AI job post generators. But here’s the truth: relying on AI alone will backfire.
❌ Why You Shouldn’t Use AI Blindly
- It produces generic posts. Candidates can spot filler instantly, and bland posts fail to inspire top talent.
- It attracts the wrong applicants. Generic descriptions invite mass “apply-to-anything” candidates instead of people who genuinely want your role.
- It hurts your brand. A job description is often the first impression someone has of your company. A copy-paste AI post makes you look careless or impersonal.
✅ The Smart Way to Use AI
AI is best used as a helper, not a replacement. If you provide the raw details, AI can polish and structure them into a strong post. Think of it as an editor, not a recruiter.
Here’s how to get useful results:
- Gather Your Inputs First:
- What your company does
- Why this role matters
- Your culture and values
- Key responsibilities and skills
- Perks, benefits, and salary range
- Your hiring process
- Prompt AI the Right Way:
Instead of saying “Write me a guest service agent job post,” try this:
“Help me write a job post for BrightStay Austin Downtown. We’re hiring a Guest Service Agent to handle check-ins, guest questions, and reservations. Our culture is warm, coachable, and team-driven. We want to attract candidates who are friendly, reliable, and eager to grow in hospitality. We offer $15–$18/hour, health and dental insurance after 90 days, paid training, PTO, and hotel stay discounts. Here is our hiring process: [explain clearly]. Here are a few notes I’ve written to get you started: [paste your notes]. Please draft this in a warm, conversational tone.”
- Use AI to Polish, Not Create From Scratch:
Feed AI your notes, let it help with tone and structure, then customize it back with your authentic culture and personality.
This way, you avoid generic “cookie-cutter” posts while saving time on formatting and clarity.
WorkScreen simplifies the hiring process, helping you quickly identify top talent while eliminating low-quality applications. By saving you countless hours and reducing the risk of bad hires, it empowers you to build a team that delivers results
Need a Quick Copy-Paste Job Description?
✅ Option 1: Conversational Job Description (Culture-First)
Job Title: Guest Service Agent – [Add a short purpose phrase, e.g., “Create Lasting First Impressions”] at [Company Name] 💼 Location: [On-site/Hybrid/Remote] (HQ: [City, State]) 🕒 Type: [Full-Time/Part-Time] 💰 Salary Range: [$X – $Y]/hour (or [$X,000 – $Y,000]/year*)*
🎥 A quick hello from our Front Office Manager: [Insert Loom/YouTube link]
Who We Are
[Company Name] is a [room count/type of property: e.g., 150-room boutique hotel] in [neighborhood/city descriptor]. We’re known for [2–3 differentiators: warm service, local recommendations, spotless rooms] and a team that treats hospitality like a craft.
Our Culture
Low-ego, people-first, and solutions-oriented. We back each other up during rushes, fix issues fast, and celebrate wins. If you care about guests and teammates, you’ll fit right in.
What You’ll Do
- Welcome guests; handle check-ins/outs and reservations
- Solve guest issues with empathy and ownership
- Coordinate with Housekeeping/Maintenance to keep operations smooth
- Manage billing/folios accurately
- Use our PMS ([Name]) and guest messaging tools to stay responsive
What We’re Looking For
- [X+ years] in hospitality/customer-facing service (or “No experience required—training provided”)
- Strong communication and problem-solving under pressure
- Comfortable with PMS tools ([Name/alternatives])
- [Language] skills a plus
Perks & Benefits
- Health, dental, vision (eligibility after [X] days)
- PTO: [X] days + [X] paid holidays + sick time
- [401(k) / pension] with company match
- Free staff meals + uniform provided
- [Commuter subsidy / referral bonuses / hotel discounts]
Why This Role Is a Great Fit
You’ll be trusted to create memorable first impressions and supported by a team that invests in growth—many agents move into Front Desk Lead/Supervisor within [6–12] months based on performance.
Our Hiring Process
We review every application and update all applicants within [X] business days. Shortlisted candidates do a [20–30 min] video chat; finalists complete references before an offer.
How to Apply
We use WorkScreen for a fair, skills-first process. Apply here: [Insert Workscreen link]
You’ll complete a short, practical evaluation so your abilities—not just your resume—shine.
✅ Option 2: Structured Job Description (Traditional Format)
Job Title: Guest Service Agent – [Add a short purpose phrase] at [Company Name] 💼 Location: [On-site/Hybrid/Remote] (HQ: [City, State]) 🕒 Type: [Full-Time/Part-Time] 💰 Salary Range: [$X – $Y]/hour (or [$X,000 – $Y,000]/year*)*
Job Brief
[Company Name] seeks a Guest Service Agent to manage front desk operations, assist with reservations, and deliver exceptional service. You’ll be the first point of contact and help ensure memorable stays.
Responsibilities
- Handle check-ins/outs, reservations, and guest inquiries
- Maintain accuracy in billing, records, and payment processing
- Coordinate with Housekeeping/Maintenance to meet turnaround times
- Address and resolve guest concerns with professionalism
- Use our PMS ([Name]) and communication tools to stay responsive
Requirements
- [High school diploma/equivalent]
- [1+ years] hospitality or customer service preferred (or “No experience required—training provided”)
- Strong communication, multitasking, and attention to detail
- Familiarity with PMS ([Name]) a plus
Perks & Benefits
- Pay: [$X – $Y]/hour (or [$X,000 – $Y,000]/year*)*
- Health, dental, vision (after [X] days)
- PTO: [X] days in year one + [X] holidays
- [Hotel stay discounts / commuter benefits / tuition assistance]
Our Hiring Process
We acknowledge all applications and respond within [X–Y] business days. Shortlisted candidates will have a
interview; finalists complete [references / short trial shift if applicable].
How to Apply
We hire via WorkScreen to evaluate candidates based on skills, not just resumes. Apply here: [Insert Workscreen link]
What Happens After Your Job Post Attracts Candidates? Let WorkScreen Handle the Rest
Writing a compelling guest service agent job description is only half the battle. Once the applications start rolling in, you need a way to quickly and fairly separate the best candidates from the rest.
That’s where WorkScreen.io comes in.
How WorkScreen Helps You Hire Smarter
- Quickly identify top candidates.
WorkScreen automatically evaluates, scores, and ranks applicants on a performance-based leaderboard—making it easy to spot top talent, save time, and make smarter, data-driven hiring decisions.
- Assess real-world ability, not just résumés.
With WorkScreen, you can administer one-click skill tests to assess candidates based on real-world ability—not just credentials like résumés and past experience. This helps you hire more confidently and holistically.
- Eliminate low-effort applicants.
WorkScreen automatically eliminates low-effort applicants who use AI Tools to apply, copy-paste answers, or rely on “one-click apply.” This way, you focus only on genuine, committed, and high-quality candidates—helping you avoid costly hiring mistakes.
The Result?
Less time wasted on unqualified applications, more time focusing on people who can genuinely deliver great guest experiences.
Once your job post draws them in, let WorkScreen.io handle the heavy lifting—so you can make confident, data-driven hiring decisions without drowning in resumes.
FAQ
Not exactly. A receptionist typically focuses on front desk duties like answering phones, greeting visitors, and handling appointments. A guest service agent does all of that, but in a hospitality setting their role is broader: they often act as problem-solvers, local guides, and brand ambassadors. They’re expected to enhance the overall guest experience, not just manage check-ins.
Beyond basic customer service, the key skills include:
- Emotional intelligence (reading guest needs and moods)
- Conflict resolution (handling complaints calmly and effectively)
- Multitasking (balancing check-ins, calls, and guest requests at once)
- Tech comfort (using PMS systems, booking tools, and messaging platforms)
- Communication (clear, friendly, and professional tone at all times)
In the U.S., the average salary for a guest service agent ranges between $27,000–$38,000 annually, or $13–$19 per hour, depending on location, company size, and level of experience. Hotels in high-demand urban or resort areas often pay at the higher end of the scale.
A concierge typically focuses on enhancing the guest’s stay with personalized recommendations, reservations, and arrangements. A guest service agent has a wider range of operational duties, such as check-ins, billing, and room assignments, though they may also handle concierge-style requests at smaller properties.
