You need customer service reps fast. So, you post your job everywhere, and within hours, hundreds of applications flood in. You start hopeful, but as you go through them, you realize most look and sound the same. Identifying the best candidates feels impossible. If you can relate, this post is for you.

Let’s look at why high-volume customer service hiring can be difficult

With the rise of AI, almost anyone can now claim to be a customer service rep even without real experience.

• Candidates are carelessly using AI auto apply tools to submit hundreds of applications, even while they sleep, flooding your inbox with spam.
• Others are mindlessly using AI tools to polish their applications and mirror your job post word-for-word just to game the system.

If you are using a traditional ATS platform to hire customer service reps in volume, you may waste time on the wrong applicants. This is because they rely on keyword matching to score and rank applicants. But the problem is that candidates are already using AI to polish resumes for those keywords. It ends up as AI judging AI, creating zero real value for everyone involved.

As a result, you risk hiring someone who looks great on paper but can’t perform on the job, while truly qualified reps get buried in the noise.

So, how can you hire customer service reps in volume effectively

• Focus on performance screening

Instead of relying on keyword-based filters, screen for performance using a hiring platform like WorkScreen. It automatically evaluates candidates for job alignment and qualifications. Just create a job post on WorkScreen, share the link anywhere, and the system will filter out unqualified applicants automatically. You’ll get a shortlist of serious, high-quality candidates, saving you hours.

• Also, test for skills

Before making final offers, give your top candidates a short skill test to confirm their real-world ability. This helps you avoid costly hiring mistakes. WorkScreen lets you easily test for skills.

So, instead of wasting hours reviewing random applications, use WorkScreen to screen efficiently and hire top customer service reps fast.