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“If you’ve Googled ‘job description for a hotel concierge,’ you’ve probably seen dozens of articles. But here’s the problem: most of them don’t actually teach you how to attract top-notch candidates—they just offer generic filler content.”
Job posts that are nothing more than a list of bullet points and buzzwords don’t inspire anyone to apply. They might check the boxes, but they don’t reflect the real qualities you’re looking for in a great hotel concierge. So, what’s the secret to writing a job description that grabs attention?
In this guide, we’ll show you how to write a concierge job post that stands out. No fluff. No generic phrases. Just a clear, human, and compelling job description that speaks directly to the kind of person you want to hire.
If you’re new to creating great job descriptions or want to revisit the basics, be sure to check out our full guide on how to write a job post that attracts top talent , Link https://workscreen.io/how-to-write-a-job-post/ It covers everything from structure to tone, making sure your posts attract the best candidates every time.
Don’t let bad hires slow you down. WorkScreen helps you find the right people—fast, easy, and stress-free.
What A Hotel Concierge Role Actually Does - Their Roles
A hotel concierge isn’t just a front desk worker. They are the heartbeat of the guest experience. A concierge manages the front desk, greets guests, handles calls, and often goes above and beyond to meet guests’ needs. From booking reservations to providing insider tips on local attractions, they make sure every guest feels welcome and taken care of.
As the first impression of your hotel, the concierge plays a pivotal role in shaping the guest experience. They need to be friendly, reliable, and capable of managing multiple tasks with a smile. A great concierge is part problem-solver, part entertainer, and part personal assistant—ensuring each guest’s stay is seamless and memorable.
Two Great Hotel Concierge Job Description Templates
Option 1: Job Description For Experienced Hotel Concierge
Job Title: Experienced Hotel Concierge
Location: The Grand Oaks Hotel, New York City, NY
Job Type: Full-Time
Salary: $20 per hour (based on experience)
Video from Our Hiring Manager:
[Insert Loom or YouTube link to video here]
About Us:
The Grand Oaks Hotel is a luxury boutique hotel nestled in the heart of New York City, offering an exceptional experience for both leisure and business travelers. We pride ourselves on providing personalized services that make our guests feel at home from the moment they step through our doors. With over 50 years of rich history, we believe in delivering outstanding service through our team of dedicated professionals.
Key Responsibilities:
- Greet guests with warmth and professionalism, ensuring they feel welcome and cared for.
- Manage guest requests, from booking transportation to arranging local tours and restaurant reservations.
- Handle guest complaints promptly, ensuring satisfaction through effective problem-solving.
- Maintain in-depth knowledge of the local area and hotel amenities to provide helpful recommendations.
- Collaborate with the front desk and housekeeping teams to ensure smooth operations and guest satisfaction.
- Process guest requests efficiently and keep accurate records of services provided.
Required Qualifications:
- 3+ years of experience in a hotel concierge or customer service role.
- Strong communication skills with a friendly, approachable demeanor.
- Ability to multitask in a fast-paced environment.
- Knowledge of the local area and popular attractions.
- Experience using hotel management software and booking platforms.
- Fluent in English; knowledge of additional languages is a plus.
Perks and Benefits:
- Competitive hourly wage with opportunities for overtime.
- Health, dental, and vision insurance after 90 days.
- 401(k) retirement plan with company match.
- Paid time off (PTO) and holiday pay.
- Employee discounts on hotel services and amenities.
- Access to professional development and training programs.
Why This Role Is a Great Fit:
As an experienced concierge at The Grand Oaks, you’ll play a key role in creating memorable experiences for our guests. You’ll work in a dynamic, supportive environment with a team that values collaboration and personal growth. We promote from within, and your efforts will be recognized and rewarded.
How to Apply:
We respect your time. That’s why we use WorkScreen—so you’re evaluated based on strengths, not buzzwords. Click the link below to complete your short, structured evaluation: 👉 [Insert WorkScreen Link]
Option 2: Job Description For Entry-Level / Willing-to-Train Hotel Concierge
Job Title: Hotel Concierge (Entry-Level / Willing to Train)
Location: The Grand Oaks Hotel, New York City, NY
Job Type: Full-Time
Salary: $16 per hour
Video from Our Hiring Manager:
[Insert Loom or YouTube link to video here]
About Us:
The Grand Oaks Hotel is a luxury boutique hotel situated in the heart of New York City, providing exceptional service to all our guests. We specialize in delivering personalized experiences that make every guest feel at home. We’re looking for an entry-level concierge who is enthusiastic about hospitality and eager to learn the ropes of the concierge world with us.
Key Responsibilities:
- Greet guests with a positive attitude, ensuring they feel welcomed and valued.
- Assist with basic guest requests, such as providing directions, restaurant recommendations, and making reservations.
- Answer phones, take messages, and handle basic administrative tasks as needed.
- Assist in maintaining the concierge area and ensuring it is well-organized and inviting.
- Work alongside experienced team members to ensure guests’ needs are met promptly and professionally.
Required Qualifications:
- A friendly, can-do attitude with a passion for customer service.
- Strong communication skills and the ability to interact with guests from diverse backgrounds.
- Willingness to learn and take direction.
- Ability to handle multiple tasks in a fast-paced environment.
- Flexibility to work different shifts, including evenings and weekends.
Perks and Benefits:
- Competitive hourly wage with opportunities for growth.
- Health, dental, and vision insurance after 90 days.
- Paid time off (PTO) and holiday pay.
- Employee discounts on hotel services and amenities.
- Access to internal training and development programs.
- Room for advancement within the company.
Why This Role Is a Great Fit:
This is an excellent opportunity to start your career in the hospitality industry! You’ll receive thorough training and the chance to grow within The Grand Oaks Hotel. We believe in promoting from within and providing employees with the tools they need to succeed and advance.
How to Apply:
We respect your time. That’s why we use WorkScreen—so you’re evaluated based on strengths, not buzzwords. Click the link below to complete your short, structured evaluation: 👉 [Insert WorkScreen Link]
Build a winning team—without the hiring headache. WorkScreen helps you hire fast, confidently, and without second-guessing.
Breakdown of Why Hotel Concierge Job These Posts Work
To make a job description stand out and attract top talent, every part of the post needs to work together. Here’s why the job descriptions above are so effective:
1. Clear, Specific Titles
The job title isn’t just “Concierge.” It’s “Experienced Hotel Concierge” or “Hotel Concierge (Entry-Level / Willing to Train)”—clear and specific titles that tell candidates exactly what the role is and who it’s for. This helps filter out unqualified applicants while attracting those who are the best fit.
2. Warm Intros with Context
Instead of diving straight into a list of responsibilities, these posts open with a story about the hotel’s culture and values. For example, The Grand Oaks Hotel doesn’t just describe the job; it highlights what makes working there special. This type of introduction helps the post resonate emotionally with the reader, showing them why the role matters.
3. Transparent Salary & Perks
Offering clear information about compensation up front builds trust and helps candidates understand what they can expect. Salary transparency also shows that the employer respects the candidate’s time and doesn’t expect them to apply without knowing the basics. Adding perks like health insurance and paid time off further highlights the company’s investment in their employees.
4. Respectful Application Process
Both job descriptions emphasize how the hiring process is respectful and transparent. This includes setting expectations on response times and assuring candidates that they’ll hear back, regardless of the outcome. This creates a positive candidate experience and makes applicants feel valued right from the start.
5. Human Tone That Connects
The job descriptions are written in a human, conversational tone that speaks directly to the candidate. Instead of feeling like a dry list, the post feels personal and welcoming. This approach creates an atmosphere of warmth and respect, encouraging candidates to apply because they feel like they’re joining a team that cares.
Example of a Bad Hotel Concierge Job Description (And Why It Fails)
Here’s an example of a job description that fails to attract top talent and why it misses the mark:
Job Title: Hotel Concierge
Location: [Insert Location]
Job Type: Full-Time
Salary: [Insert Salary Range]
About Us:
We are a hotel looking for a concierge to join our team.
Key Responsibilities:
- Greet guests at the front desk.
- Answer phone calls and emails.
- Assist guests with basic requests.
- Handle guest complaints as needed.
Required Qualifications:
- High school diploma or equivalent.
- Good communication skills.
- Ability to multitask.
How to Apply:
Please send your resume to [Insert Email]. Only shortlisted candidates will be contacted.
Why This Job Post Falls Short
- Generic Job Title
The title “Hotel Concierge” is too vague. It doesn’t give any context about the role or the hotel itself. A good job title should capture the essence of the position and why it’s special. - Cold, Impersonal Introduction
The “About Us” section is bare-bones, offering no insight into the company culture, values, or what makes the job unique. Candidates want to know why they should care about the company and the position—this job post doesn’t provide that context. - No Salary Information
The lack of salary transparency is a red flag for many candidates. Not providing this information creates uncertainty, which can turn away potential applicants who would prefer knowing upfront whether the role aligns with their compensation expectations. - No Insight into Company Culture
There’s no mention of the company’s values, mission, or team culture. Top talent wants to work for companies that align with their own values. If you don’t explain your company culture, you risk attracting applicants who don’t fit well with your team or the role. - Vague Responsibilities
The responsibilities listed are too general and don’t convey the depth or excitement of the role. “Assist guests with basic requests” could mean anything, and it doesn’t give applicants a clear idea of what their day-to-day tasks will actually look like. - Impersonal Hiring Process
The line “Only shortlisted candidates will be contacted” is impersonal and dismissive. Candidates don’t want to feel like they’re just a number—this kind of approach can discourage applicants from applying or result in them feeling undervalued. - Cold Call to Action
The call to action is blunt and lacks warmth. Simply stating “send your resume to [email]” doesn’t create an inviting atmosphere. A good job post should inspire candidates to take the next step with enthusiasm, not just compliance.
Bonus Tips to Make Your Job Description Stand Out
To really make your hotel concierge job post stand out, here are some advanced tips that can help you go above and beyond:
1. Add an IMPORTANT NOTICE to Build Trust
Building trust with candidates starts from the very beginning. Consider including a short security/privacy notice, such as:
“We take the security and privacy of all job applicants very seriously. We will never ask for payment, bank details, or personal financial information during any part of the hiring process.”
This kind of transparency reassures candidates that your hiring process is legitimate and professional.
2. Mention Leave Days or Flex Time
Candidates appreciate work-life balance. By including information about leave days or flexible working arrangements, you show that you value your employees’ well-being. For example:
“Enjoy up to 24 flex days off per year, so you can recharge and come back stronger.”
This small addition can make your job post stand out among others that don’t offer such benefits.
3. Highlight Training & Growth Opportunities
Top candidates are often looking for roles that will help them grow in their careers. If you offer mentorship, professional development, or career advancement, be sure to mention it. For example:
“We invest in growth. You’ll get access to training and mentorship to help you improve your skills and advance your career.”
This shows potential hires that you are invested in their future, not just filling a position.
4. Add a Loom Video for Trust and Personality
Including a short video from the hiring manager or a team member can make your job post more relatable. It adds a personal touch and allows candidates to see the faces behind the company. A Loom or YouTube video is a great way to stand out.
“Check out this quick video from our hiring manager [Insert Loom/YouTube link].”
This helps build a connection with applicants right from the start.
Here is an example that we used in our master guide on how to write a great job post description , you can check it out here https://www.loom.com/share/ba401b65b7f943b68a91fc6b04a62ad4
These bonus tips help to create a more transparent, inviting, and engaging job post. By adding these elements, you’re not just offering a job—you’re showing candidates that they are valued and that your company is invested in their growth and experience.
Should You Use AI to Write Job Descriptions?
Using AI to generate job descriptions may seem like a convenient shortcut, but it comes with a few risks. While AI tools can save time, relying on them without thoughtful input can lead to dull, generic posts that fail to engage candidates. Here’s why blindly using AI to generate your job description could hurt your hiring efforts:
Why You Shouldn’t Rely on AI Alone
- Generic, Low-Quality Posts: AI-generated job descriptions often sound mechanical and impersonal, which won’t inspire top candidates to apply. They lack the warmth, tone, and personality that truly resonate with the right applicants.
- Attracting the Wrong Candidates: Without proper context or direction, AI can produce job posts that attract applicants who are just looking for “any job,” not those who align with your company’s mission and culture. You may end up with candidates who aren’t a good fit or who apply just for the sake of applying.
- It Reflects Poorly on Your Brand: Your job post is often the first impression a potential candidate gets of your company. If it’s too generic, it can reflect poorly on your brand, making you seem less authentic or thoughtful in your hiring approach.
How to Use AI the Right Way
AI should be a tool to enhance your job description, not create it from scratch. When used properly, it can help you polish your writing, improve clarity, and organize your content. Here’s how to prompt AI effectively to create a custom job description for your hotel concierge position:
Example AI Prompt:
“Help me write a job post for our hotel, The Grand Oaks Hotel. We’re hiring a hotel concierge to help with guest services, reservations, and providing local recommendations. Our culture is warm, guest-focused, and professional, and we’re looking for candidates who are friendly, detail-oriented, and thrive in a fast-paced environment. We offer competitive compensation, health benefits, and opportunities for growth. Here are a few notes I’ve written to get you started: [paste your notes]”.
Use this as a starting point and polish the tone, making sure the language feels human, engaging, and reflects our company’s values.
This way, AI can help you refine the message, but the heart of the post remains authentic and aligned with your brand.
WorkScreen simplifies the hiring process, helping you quickly identify top talent while eliminating low-quality applications. By saving you countless hours and reducing the risk of bad hires, it empowers you to build a team that delivers results
Copy-Paste Job Description Templates for Quick Use
✅ Option 1: Conversational Job Description Template (Culture-First Style)
Job Title: Hotel Concierge
Location: [Company Name], [Location]
Job Type: Full-Time
Salary: $X per hour (based on experience)
Video from Our Hiring Manager:
[Insert Loom or YouTube link to video here]
About Us:
At [Company Name], we’re all about creating exceptional experiences for our guests. We believe in making every stay memorable, and we’re looking for a hotel concierge who is passionate about hospitality and dedicated to ensuring guests have everything they need during their stay.
Key Responsibilities:
- Greet guests with warmth and professionalism.
- Assist with guest requests, from booking tours to arranging transportation.
- Provide recommendations for local attractions, restaurants, and activities.
- Handle guest complaints effectively and promptly, ensuring their satisfaction.
- Manage reservations and collaborate with hotel staff to meet guest needs.
Required Qualifications:
- 2+ years of experience in a hospitality or customer service role.
- Strong communication skills and a friendly, approachable demeanor.
- Ability to multitask in a fast-paced environment.
- Knowledge of the local area and popular attractions.
- Proficiency in hotel management software and booking platforms.
Perks and Benefits:
- Competitive hourly wage with opportunities for overtime.
- Health, dental, and vision insurance after 90 days.
- Paid time off (PTO) and holiday pay.
- Employee discounts on hotel services and amenities.
- Professional development and training opportunities.
Why This Role Is a Great Fit:
You’ll be joining a team that values collaboration and provides real opportunities for growth. At [Company Name], we believe in investing in our employees and recognizing their hard work. This is more than just a job—it’s a chance to make a lasting impact on guests and grow within the hospitality industry.
How to Apply:
We respect your time. That’s why we use WorkScreen—so you’re evaluated based on strengths, not buzzwords. Click the link below to complete your short, structured evaluation: 👉 [Insert WorkScreen Link]
✅ Option 2: Structured “Job Brief + Responsibilities + Requirements” Format
Job Title: Hotel Concierge
Location: [Company Name], [Location]
Job Type: Full-Time
Salary: $X per hour (based on experience)
Video from Our Hiring Manager:
[Insert Loom or YouTube link to video here]
About Us:
[Company Name] is a luxury hotel known for providing personalized guest services. We’re looking for a hotel concierge who will help elevate our guest experience by providing high-quality service, managing requests, and ensuring our guests’ needs are met promptly and professionally.
Job Brief:
As a hotel concierge, you will be the first point of contact for our guests and will play an integral role in ensuring they have a seamless, enjoyable stay. You will manage requests, handle reservations, and be a key resource for local knowledge and recommendations.
Key Responsibilities:
- Greet and welcome guests as they arrive.
- Manage guest reservations and service requests.
- Provide local insights and recommendations for dining, activities, and sightseeing.
- Assist with transportation arrangements, tours, and entertainment bookings.
- Respond to guest inquiries and resolve issues in a timely and efficient manner.
- Collaborate with hotel staff to ensure the highest level of service.
Required Qualifications:
- Minimum 1 year of experience in a customer service or hospitality role.
- Excellent communication skills, both verbal and written.
- Ability to multitask and manage time efficiently.
- Familiarity with hotel management software.
- Basic knowledge of [Location] and surrounding attractions.
- Ability to work weekends, holidays, and evenings.
Perks and Benefits:
- Competitive hourly wage.
- Health and dental benefits.
- Paid time off (PTO) and holidays.
- Employee discounts at the hotel and local attractions.
- Opportunities for growth and advancement within the hotel.
How to Apply:
We respect your time. That’s why we use WorkScreen—so you’re evaluated based on strengths, not buzzwords. Click the link below to complete your short, structured evaluation: 👉 [Insert WorkScreen Link]
Let WorkScreen Handle the Next Step of Hiring
After your job post has attracted the right candidates, it’s time to streamline the hiring process with WorkScreen.io. Here’s how we can help:
WorkScreen Helps You:
- Quickly Identify Your Most Promising Candidates
WorkScreen automatically evaluates, scores, and ranks applicants on a performance-based leaderboard—making it easy to spot top talent, save time, and make smarter, data-driven hiring decisions.
- Easily Administer One-Click Skill Tests
With WorkScreen, you can administer one-click skill tests to assess candidates based on real-world ability—not just credentials like résumés and past experience. This helps you hire more confidently and holistically.
- Eliminate Low-Effort Applicants
WorkScreen automatically eliminates low-effort applicants who use AI Tools to apply, copy-paste answers, or rely on “one-click apply.” This way, you focus only on genuine, committed, and high-quality candidates—helping you avoid costly hiring mistakes.
Why WorkScreen Makes Hiring Easier
Hiring is time-consuming, but WorkScreen can help you make smarter decisions, faster. By leveraging AI to evaluate candidates objectively and efficiently, we ensure you’re able to find the best people for the job without the usual headaches.
Ready to streamline your hiring process? Click the link below to sign up for WorkScreen.io today and take your hiring to the next level.
FAQ
A hotel concierge and a receptionist both serve key roles in customer service, but their responsibilities differ. A receptionist typically handles check-ins, check-outs, phone calls, and general administrative tasks at the front desk. Their main role is ensuring that guests have a smooth arrival and departure process.
On the other hand, a concierge goes beyond these administrative duties. They are responsible for offering personalized services to guests during their stay. This can include arranging restaurant reservations, booking tours, providing local recommendations, and addressing special guest requests. Essentially, the concierge’s role is centered around enhancing the guest experience through tailored services.
When hiring a hotel concierge, you should look for a combination of technical skills and personal qualities, including:
- Excellent Communication: A concierge must be able to communicate effectively with guests, colleagues, and service providers.
- Problem-Solving: They need to be able to handle requests and resolve issues quickly and effectively.
- Local Knowledge: A strong understanding of local attractions, dining options, and transportation options is essential.
- Multitasking Ability: The ability to manage multiple guest requests at once, often in a fast-paced environment.
- Attention to Detail: Ensuring that each guest’s needs are met with precision and care.
- Emotional Intelligence: A concierge must be empathetic, approachable, and able to handle guests’ emotions and requests with professionalism.
The average salary of a hotel concierge varies depending on location, hotel type, and experience level. In the U.S., the average salary for a hotel concierge ranges from $30,000 to $45,000 per year, though it can be higher in luxury hotels or high-demand locations. In major cities like New York or San Francisco, salaries may exceed $50,000. Additionally, tips from satisfied guests can significantly increase a concierge’s income.
