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If you’ve Googled “IT Operations Manager job description,” chances are you’ve run into the same problem most hiring managers face:
All the articles sound the same.
Bullet points. Buzzwords. No insight. No personality.
They give you a checklist of tasks—but they don’t actually help you write a job post that attracts the right person.
But here’s the truth:
You’re not just hiring someone to maintain infrastructure. You’re hiring someone who’ll keep your systems running, your team productive, and your business online. That means you can’t afford to post a generic job description that reads like it came out of a corporate handbook.
If you want to attract a high-performing IT Operations Manager—someone with both the technical skills and the leadership to scale your systems—you need a job post that’s clear, human, and built to connect.
This article will walk you through everything you need:
● What the IT Operations Manager role actually involves (in plain English)
● Two job description templates (for experienced and entry-level hires)
● A breakdown of what works—and what to avoid
● Bonus tips, a quick copy-paste version, and more
💡 Before we dive in, if you haven’t already, read our ull guide on how to write a job post that attracts top talent , Link https://workscreen.io/how-to-write-a-job-post/.. It breaks down why generic job descriptions fail—and gives you a smarter structure that works across every role.
Ready? Let’s build a job post that gets real applicants—not just clicks.
Smart Hiring Starts Here WorkScreen simplifies the hiring process, helping you quickly identify top talent while eliminating low-quality applications. By saving you countless hours and reducing the risk of bad hires, it empowers you to build a team that delivers results
What an IT Operations Manager Actually Does
Let’s keep it simple.
An IT Operations Manager keeps your tech backbone running—smoothly, securely, and without surprises. They manage the systems that power your day-to-day work: servers, networks, devices, backups, security, software tools, user access—everything.
But here’s what most people miss:
They’re not just a fixer. They’re builders.
A great IT Operations Manager doesn’t just put out fires. They prevent them, streamline workflows, and create the conditions for your whole team to work faster, smarter, and safer.
They know when to automate a process, when to upgrade infrastructure, and when to train your team. They see around corners—spotting problems before they hit, and building systems that scale as your business grows.
That’s why this role matters.
Because when IT runs well, everything runs well.
Two Great IT Operations Manager Job Description Templates
✅ Job Description Template: Experienced IT Operations Manager
📌 Job Title: IT Operations Manager for Growing E-Commerce Company (Remote Friendly)
💼 Full-Time | Remote or Hybrid (Austin, TX preferred)
💰 $90,000–$110,000/year + Health + PTO + Tech Budget
📅 Schedule: Monday to Friday | Flexible Core Hours
🎥 [Insert short Loom video from your CTO or Ops Lead introducing the company and the role]
Who We Are
At Loop & Loom, we’re building the backend engine of modern e-commerce. Our platform powers thousands of small brands across the U.S.—from order fulfillment to customer service. We’re a small, scrappy, fully remote team that cares deeply about clean systems, fast delivery, and empowering independent sellers to thrive.
We’ve grown 3x in the last 18 months, and now we need an IT Operations Manager to help us scale our internal systems, manage infrastructure, and ensure everything—from VPN access to production environments—runs like clockwork.
What You’ll Be Doing
This is a hands-on role. You’ll be the bridge between our business and our technology stack, with a mix of strategy and day-to-day execution:
- Own our internal IT stack: manage networks, access, endpoints, and cloud tools
- Oversee device security, user provisioning, and software rollouts
- Maintain and improve backup, disaster recovery, and compliance processes
- Work closely with engineering, security, and operations to solve issues fast
- Evaluate vendors, optimize costs, and standardize our tools across teams
- Document systems and create lightweight playbooks others can follow
- Proactively identify weak spots, gaps, or inefficiencies—and fix them
What We’re Looking For
- 3–5+ years managing IT infrastructure in a growing business
- Strong background in cloud services (e.g., AWS, GCP, Azure)
- Familiarity with security tools (SSO, MDM, firewalls, VPNs, etc.)
- Comfortable managing both Mac and Windows environments
- Detail-oriented, organized, and great with documentation
- Ability to lead with ownership—not just execution
- Bonus: Experience supporting remote teams or international offices
Why This Role Is Worth Your Time
At Loop & Loom, you’re not just solving tickets—you’re building the systems that let the whole company move faster. You’ll have full ownership, a real seat at the table, and the opportunity to design IT processes the right way—before scale makes them messy.
We’re a remote-first team that values trust, transparency, and getting things done. We’ll support you with a tech stipend, great benefits, and the freedom to shape your day—as long as the work gets done.
Our Hiring Process
We use WorkScreen to make the hiring process smoother and more objective. After you apply, you’ll go through a simple evaluation that helps us understand your strengths. We’ll update you at every step—and if it’s not the right fit, you’ll still hear from us.
If you’re a fit, we’ll invite you to meet the team, share how we work, and give you space to ask us anything.
📥 Apply now using this link: [Insert WorkScreen job link]
Now, here’s version 2 for hiring someone with less experience, but strong potential:
🌱 Job Description Template: Entry-Level IT Coordinator (Training Provided)
📌 Job Title: IT Coordinator (Training Provided) at Loop & Loom
💼 Full-Time | Onsite (Austin, TX) or Remote for the Right Candidate
💰 $55,000–$65,000/year + Health + PTO + Training Budget
📅 Schedule: Monday to Friday | 9AM–5PM
🎥 [Insert short Loom video from the hiring manager welcoming junior applicants]
About Us
We’re Loop & Loom, a fast-growing logistics and e-commerce platform helping small businesses succeed online. We believe that great systems support great people—and now, we’re looking for a curious, organized, and technically inclined team member to help us scale our internal operations.
What You’ll Be Doing
You’ll work directly with our IT lead to help manage, troubleshoot, and improve our internal systems. You don’t need to have years of experience—we’ll teach you. You just need to be willing to learn fast, take initiative, and enjoy solving problems.
- Help with device setup and configuration (laptops, monitors, access)
- Manage user accounts and permissions across cloud tools (like Google Workspace)
- Learn how to run IT security checks, backups, and system monitoring
- Keep documentation up-to-date and easy to follow
- Research new tools, compare vendors, and help with onboarding
- Communicate clearly with non-technical teammates when things go wrong
What We’re Looking For
- Strong interest in IT systems, networks, or operations
- Great organizational skills and follow-through
- Friendly, calm communicator (especially under pressure)
- Comfortable learning new tech tools quickly
- Bonus if you’ve set up devices or helped with troubleshooting—even informally
Why This Is a Great Role (Especially If You’re Early in Your Career)
This is a launchpad role. You’ll get mentorship, hands-on experience, and real projects that make a difference. We’ll support your growth with a training budget, regular check-ins, and opportunities to specialize in areas that interest you.
You won’t be stuck resetting passwords all day—you’ll be part of a team that values your input, celebrates progress, and gives you space to grow.
Our Hiring Process
We don’t just scan resumes. We use WorkScreen.io to evaluate candidates based on curiosity, communication, and problem-solving—not just job titles. The process is fair, fast, and simple—and we’ll keep you updated every step of the way.
📥 Apply now using this link: [Insert WorkScreen job link]
Build a winning team—without the hiring headache. WorkScreen helps you hire fast, confidently, and without second-guessing.
Why These IT Operations Job Posts Work
Let’s unpack what makes each of these job descriptions effective—not just as templates, but as actual tools for attracting high-quality candidates.
1. ✅ The Job Titles Are Clear, Specific, and Human
Instead of the generic “IT Manager,” these titles specify:
- The type of IT role (“Operations Manager,” “Coordinator”)
- The context (“for Growing E-Commerce Company,” “Training Provided”)
- The location or format (Remote-friendly, Austin-based)
This helps the right people self-select before even clicking.
2. ✅ The Introductions Tell a Story, Not Just Facts
Each post opens with:
- A short, human-centered explanation of the company
- A reason why the role matters right now
- An embedded Loom video to build connection and trust
This creates emotional buy-in and helps candidates picture themselves in the role before reading the bullet points.
3. ✅ Responsibilities Show Impact—Not Just Tasks
Instead of listing tasks like “manage systems” or “reset passwords,” the posts explain:
- How the role supports the business
- What kind of ownership the person will have
- Where the job fits in the team and growth strategy
This attracts candidates who want to make a difference—not just check off tasks.
4. ✅ Qualifications Are Inclusive, Not Intimidating
The experienced version calls for relevant skills, but avoids buzzword overload.
The entry-level version clearly says:
“These are ‘nice to have,’ not must-haves. If you’re passionate, apply anyway.”
This encourages motivated learners, not just people with perfect résumés.
5. ✅ Salary and Benefits Are Transparent
Posting compensation helps:
- Build trust
- Filter out misaligned candidates
- Signal that your company values transparency and fairness
Bonus points for including things like:
- Health benefits
- PTO
- Training stipends
- Flexibility
6. ✅ Culture Is Shown, Not Just Stated
Rather than saying “We value teamwork,” the post demonstrates culture through:
- The tone of writing
- How growth and mentorship are framed
- What day-to-day interactions look like
Culture is one of the biggest decision factors for top talent—this helps them feel it.
7. ✅ The Hiring Process Is Respectful and Clear
The posts explain:
- How applications are reviewed
- What to expect after applying
- How WorkScreen ensures a fair, skill-based process
This reassures candidates and sets your company apart in a hiring landscape where most people apply and never hear back.
8. ✅ The CTA Is Warm and Personalized
Instead of “Apply Now,” the posts say things like:
“If you’re curious, organized, and ready to grow—this could be your place.”
This creates pull, not pressure. It speaks to mindset and motivation—not just qualifications.
Example of a Bad IT Operations Manager Job Description (And Why It Fails)
Job Title: IT Manager
Company: TechPro Solutions
Location: Nairobi, Kenya
Job Type: Full-Time
Deadline: August 31, 2025
Job Summary
TechPro Solutions is seeking an experienced IT Manager to oversee all technology operations and evaluate them according to established goals. The ideal candidate will have strong technical knowledge, leadership skills, and the ability to manage cross-functional teams.
Responsibilities
- Oversee daily IT operations
- Ensure network infrastructure runs efficiently
- Install and configure software and hardware
- Manage helpdesk support
- Monitor system performance and troubleshoot issues
- Maintain security protocols and backups
Requirements
- Bachelor’s degree in Computer Science or related field
- 5+ years of experience in IT management
- Strong knowledge of networking and system administration
- Excellent problem-solving and communication skills
How to Apply
Interested applicants should send their CV and cover letter to hr@techpro.com by August 31, 2025. Only shortlisted candidates will be contacted.
🛑 Why This Job Post Falls Flat
Let’s break down why this post fails to attract top talent—even though it checks some standard boxes:
1. The Job Title Is Generic
Just saying “IT Manager” doesn’t give any sense of what the role actually involves or why it matters. There’s no context, no flavor, and no positioning.
Compare that to:
✅ “IT Operations Manager for a Fast-Growing E-Commerce Company (Remote Friendly)”
2. The Summary Is Vague and Stiff
Phrases like “evaluate according to established goals” are corporate filler. It doesn’t help a candidate understand what they’ll actually do—or why it’s meaningful.
3. No Mission, No Culture, No Personality
There’s no mention of:
- What the company does
- Who they serve
- What kind of team they’d be joining
- What the company values
So the post feels cold. And top candidates? They’re not just looking for jobs. They’re looking for alignment.
4. No Compensation or Perks Mentioned
The post doesn’t include:
- Salary range
- Benefits
- Working hours
- Flexibility
- Any reason why the job is worth applying for
That’s a red flag for many quality applicants—especially senior candidates who have options.
5. The Responsibilities Are Dry and Uninspiring
They’re just a to-do list. There’s no explanation of:
- How these tasks fit into the bigger picture
- What outcomes the company is looking for
- What tools or systems are used
- What makes this team or challenge exciting
6. The Application Process Feels Dismissive
“Only shortlisted candidates will be contacted.”
This line signals that the company doesn’t respect candidates’ time or effort. It makes the process feel one-sided, not human. No top candidate wants to apply into a void.
7. The CTA Lacks Energy
The call to action is cold and transactional. There’s no encouragement, no vision, and no excitement.
🚫 Bottom Line:
This job post may attract some applications—but not from the kind of proactive, mission-driven IT leader you actually want to hire. It feels like a formality, not an opportunity.
Bonus Tips to Make Your IT Operations Manager Job Post Stand Out
Once you’ve written a strong job post, these small details can take it from good to great—especially when you’re hiring for a technical and trust-sensitive role like IT operations.
Here’s what we recommend:
🔐 1. Add an IMPORTANT NOTICE to Build Trust
Fraud is everywhere—and serious candidates are cautious. Including a short statement like this builds instant credibility:
“We take the security and privacy of all applicants seriously. We will never ask for payment, banking details, or personal financial information during any part of the hiring process.”
Especially in IT roles, where security is part of the job, this communicates that you care about privacy and do things the right way.
🏖️ 2. Mention Leave Days or Flex Time
Even the most diligent IT professionals need to know they can step away without being “on call” 24/7.
Consider adding a line like:
“Enjoy up to 20 paid leave days per year—including flexible mental health days and full company shutdowns during the holidays.”
It makes your role more attractive and signals you care about well-being.
📈 3. Highlight Training, Certifications, and Growth
IT professionals are constantly learning—make it clear you support that.
You can say:
“We offer paid training opportunities, certification support (e.g., AWS, CompTIA), and monthly knowledge-sharing sessions led by our senior tech leads.”
This turns your role into a career move, not just a job.
🎥 4. Add a Loom or Video Message from the Hiring Manager
Seeing the face behind the job post makes the opportunity feel real and personal. It also gives candidates a glimpse of who they’ll be working with and what the company is really like.
Even a 60-second video that says:
“Hey, I’m [Name], I’ll be your manager if you join us. We’re looking for someone curious, reliable, and thoughtful—not just someone who knows tech—but someone who wants to build with us…”
—can dramatically increase applications from serious, aligned candidates.
Here is an example that we used in our master guide on how to write a great job post description , you can check it out here https://www.loom.com/share/ba401b65b7f943b68a91fc6b04a62ad4
🛠️ 5. Include Your Tech Stack
IT professionals want to know what tools they’ll be working with. Even a brief mention like:
“Our current stack includes AWS, Okta, Jamf, Google Workspace, Freshservice, and Terraform.”
—helps filter in the right applicants and sets expectations early.
Should You Use AI to Write Your Job Description?
Short answer: Yes—but only if you use it right.
With tools like ChatGPT, Workable, and Manatal offering one-click job description generators, it’s tempting to just type “Write me a job post for an IT Manager” and hit publish.
But here’s the catch:
When you rely on AI without direction, you get a job post that sounds like every other one online.
🚫 The Wrong Way to Use AI
Just typing in:
“Create a job description for an IT Operations Manager”
…gives you a post that:
- Sounds robotic
- Lacks context
- Doesn’t reflect your company culture
- Fails to connect with top-tier candidates
You end up with generic filler, and that attracts generic applicants.
✅ The Right Way to Use AI
AI is powerful—but it’s a collaborator, not a mind reader. If you give it real ingredients, it can help you craft something great.
Here’s how to prompt it effectively:
📋 Smart AI Prompt Example
“Help me write a job post for our company, Loop & Loom. We’re hiring an IT Operations Manager to help scale our systems, support a remote team, and manage internal IT tools and access.
Our company is a fast-growing e-commerce logistics platform that values ownership, clarity, and smart systems. We’re fully remote and growing fast.
We want to attract candidates who are proactive, dependable, systems-minded, and able to lead calmly under pressure.
We offer flexible hours, health benefits, a $2,000 training budget, and remote-first perks.
Our salary range is $90,000–$110,000/year.
Our hiring process includes a short skill-based evaluation using WorkScreen, followed by a live interview and async questions via Loom.
I’ve written a few bullet notes I want you to include [paste notes]
Please write a job post in a warm, conversational tone—like we’re talking directly to the applicant. Keep it clear, human, and focused on what matters.”
With a prompt like that, you’re telling AI:
- What your company does
- What the role is really about
- What kind of person you want
- What the job offers in return
- And how your hiring process works
That’s when AI becomes useful—not as a shortcut, but as a writing partner.
🧠 Final Advice:
Use AI to polish—not to replace—your thinking. Inject your mission, values, and voice. Then let the tools help you shape it into something great.
Don’t let bad hires slow you down. WorkScreen helps you find the right people—fast, easy, and stress-free.
Need a Quick Copy-Paste Job Description Template?
Option 1: Conversational Job Description (Culture-First Style)
📌 Job Title: IT Operations Manager — Build Systems That Help People Work Better
💼 Full-Time | Remote or Hybrid (Nairobi or flexible)
💰 KSh 250,000–300,000/month + Health + PTO + Training Budget
Who We Are
At [Your Company Name], we believe the best tech teams don’t just move fast—they move smart. We’re a growing [industry/sector] company helping [target customers] do [core value proposition]. Now we’re hiring an IT Operations Manager to build the systems that keep us running and scaling without friction.
What You’ll Do
- Own internal IT systems: networks, tools, access, and hardware
- Oversee endpoint security, backups, and cloud infrastructure
- Lead automation projects that save teams time and hassle
- Respond quickly when things go wrong—and prevent issues before they happen
- Create simple documentation and support materials for the team
- Collaborate with security, engineering, and operations across the org
What We’re Looking For
- 3–5+ years of IT operations or systems admin experience
- Experience with cloud tools (AWS, Google Workspace, VPNs, etc.)
- Organized, responsive, and proactive in solving problems
- Comfortable working cross-functionally in a fast-moving team
- Bonus: Experience supporting remote or hybrid environments
Why Join Us
This is a high-impact role. You’ll shape how our company scales by creating the backbone of our operations. You’ll have autonomy, growth opportunities, and the chance to work with a supportive team that actually values documentation (yes, really).
Hiring Process
We use WorkScreen to evaluate applicants based on real-world skills, not just résumés. It’s fair, fast, and helps us focus on what really matters: how you think and solve problems.
📥 Apply here: [Insert WorkScreen link]
🧱 Option 2: Structured Format (Brief + Responsibilities + Requirements)
Job Title: IT Operations Manager
Location: Remote or Nairobi Office
Salary: KSh 250,000–300,000/month + Benefits
Job Type: Full-Time
Job Summary
We’re looking for an experienced IT Operations Manager to oversee internal systems, infrastructure, and tools. You’ll ensure secure, efficient, and scalable IT operations across the company.
Key Responsibilities
- Manage day-to-day IT operations
- Ensure network and system uptime
- Support endpoint security and compliance
- Oversee SaaS tools, device management, and access controls
- Lead internal IT projects (e.g., process automation, upgrades)
- Document IT policies and workflows
- Collaborate with cross-functional teams (engineering, HR, ops)
Qualifications
- Bachelor’s in Computer Science or related field
- 3+ years of experience in IT operations or similar role
- Experience with cloud infrastructure (AWS, Google Workspace)
- Excellent organizational and troubleshooting skills
- Strong communication and documentation habits
What We Offer
- Competitive salary and healthcare
- Flexible work setup
- Annual training budget
- Paid time off and holidays
- Supportive team culture
How to Apply
We evaluate all candidates using WorkScreen to ensure a fair, skills-based process. You’ll complete a short task that reflects real job scenarios.
📥 Apply now: [Insert WorkScreen link]
What Happens After You Post the Job? Let WorkScreen Handle the Rest
A great job post draws the right people in.
But the next challenge is even harder: figuring out who’s actually worth interviewing.
That’s where WorkScreen.io comes in.
Here’s how WorkScreen helps you hire better:
🔍 Quickly identify your best applicants
Once your job post is live, WorkScreen automatically evaluates every applicant through short, real-world assessments.
Candidates are then ranked on a performance-based leaderboard, making it easy to spot your top talent at a glance.
🧪 Test skills, not just résumés
Forget hiring based on “years of experience” or buzzwords.
With WorkScreen, you can run one-click skill tests that show how candidates think, solve problems, and communicate—all before the first interview.
🚫 Eliminate low-effort, AI-generated applications
We’ve all seen it—candidates copy-pasting answers or using AI to submit dozens of applications with zero effort.
WorkScreen filters out those shortcuts.
That means you only spend time on applicants who are genuinely engaged and capable.
Ready to hire with more confidence? 👉 Sign up at WorkScreen.io Create your job post, share your application link, and let WorkScreen evaluate, score, and rank your applicants—all in one place. It’s simple, fast, and built for hiring teams who care about getting it right.
FAQ
While the titles are often used interchangeably, there is a difference:
- An IT Manager is usually a broader role that oversees the entire IT function, including strategy, budgeting, team leadership, and long-term planning.
- An IT Operations Manager, on the other hand, focuses more specifically on day-to-day systems management—ensuring infrastructure, networks, tools, and internal IT processes run smoothly and securely.
In short:
The IT Manager sets the vision.
The IT Operations Manager makes sure everything works—every single day.
Salaries vary depending on region, experience, and company size.
But as of 2025, here’s a general range:
- United States: $85,000–$120,000/year
- UK: £55,000–£75,000/year
- Kenya: KSh 220,000–350,000/month
- India: ₹12–25 LPA (Lakhs Per Annum)
Keep in mind:
Candidates with cloud infrastructure experience (AWS, Azure, GCP), security certifications, and remote IT support experience often earn higher compensation.
Here are the top skills and traits to prioritize:
- Technical expertise (cloud infrastructure, networking, endpoint management)
- Systems thinking (can see how tools and teams fit together)
- Problem-solving (especially under pressure)
- Process ownership (comfortable creating and improving workflows)
- Security awareness (understands compliance, access controls, backups)
- Strong communication (can explain tech in simple terms)
- Proactive mindset (spots and solves issues before they escalate)
Soft skills like reliability, documentation discipline, and calmness under fire are often just as important as hard technical skills.
Beyond the résumé, use:
- Scenario-based interviews (“What would you do if…”)
- Live troubleshooting assessments
- Real-world simulations (like those in WorkScreen)
- Soft skills evaluation (especially ownership and follow-through)
- System design whiteboarding (optional for more senior roles)
Hiring the right person is not just about who knows the most, but who can stay calm under pressure, communicate clearly, and build systems that scale.
