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If you’ve Googled “order management specialist job description template,” you’ve probably seen the same thing over and over again: a dry list of responsibilities, generic bullet points, and a cut-and-paste format that could apply to just about any company.
The problem? Posts like that rarely attract great candidates. They don’t explain what the role actually involves in your business, they don’t highlight your culture, and they certainly don’t inspire motivated applicants to hit “apply.”
But here’s the good news: writing a compelling order management job description doesn’t require being a marketing genius. You just need to understand what candidates actually care about and present the role in a way that connects.
👉 If you haven’t yet, I recommend checking out our full guide on how to write a job post that attracts top talent , Link https://workscreen.io/how-to-write-a-job-post/ . That guide breaks down the psychology behind why generic job posts fail, and why a human, mission-driven post wins every time.
In this article, we’ll apply those principles directly to the Order Management role. You’ll see real examples, good vs. bad breakdowns, copy-paste templates, and bonus tips to make your job description stand out and attract the right people.
Hiring doesn’t have to be hard.
If your hiring process is stressful, slow, or filled with second-guessing—WorkScreen fixes that. Workscreen helps you quickly identify top talent fast, eliminate low-quality applicants, and make better hires without the headaches.
What An Order Management Specialist Is (A simple explanation)
An Order Management Specialist (or Manager) is the person who ensures that every order placed by your customers is processed smoothly from start to finish. They’re the link between your sales team, your warehouse or fulfillment center, and your customers.
In plain English, their job is to make sure orders don’t fall through the cracks. They track purchase orders, verify inventory levels, coordinate shipping, handle delays, and communicate with both internal teams and customers.
This role isn’t just about “pushing paperwork.” Done well, order management helps you:
- Keep customers happy with accurate, on-time deliveries.
- Prevent costly mistakes like overselling or shipping errors.
- Improve cash flow by ensuring invoices and payments are handled without delay.
Beyond the logistics, soft skills matter just as much as technical know-how. Great order managers are:
- Detail-oriented (small mistakes can create big problems).
- Organized and proactive (they spot issues before they escalate).
- Strong communicators (able to coordinate across sales, operations, and customer service teams).
- Customer-focused (they don’t just process orders — they build trust by ensuring promises are kept).
In short: an Order Management Specialist makes your business run smoother, protects your reputation, and ensures your customers keep coming back.
Two Great Order Management Specialist Job Description Templates
We’ll provide two tailored job description options:
1.✅ Option 1: For employers looking to hire an experienced candidates with prior experience.
2.Option 2: For employers open to hiring entry-level candidates or those willing to train someone with potential.
✅ Job Description Example 1: Experienced Order Management Specialist
📌 Job Title: Order Management Specialist at Summit Supply Co. (Denver, CO)
💼 Type: Full-Time | Hybrid (3 days in-office, 2 remote)
💵 Salary: $55,000–$68,000/year + benefits
🕒 Schedule: Monday–Friday | 9AM–5PM
🎥 A quick hello from our team
(Insert Loom/YouTube link here)
In this short video, our Operations Manager, Kelly, explains what Summit Supply does, how our order management team works, and why this role is such a critical part of our customer experience.
Who We Are
Summit Supply Co. is a mid-sized distributor of outdoor and adventure gear, serving more than 2,000 retailers across the U.S. Since 1998, we’ve been committed to helping people get the gear they need to explore with confidence. Our customers know us for reliable service, fast shipping, and a team that genuinely cares.
Our Culture
We’re collaborative, detail-driven, and passionate about customer trust. Our team culture values clear communication, accuracy, and ownership. Everyone here is empowered to speak up, improve processes, and make sure things don’t slip through the cracks.
What You’ll Be Doing
- Manage end-to-end order processing, from receipt to delivery.
- Track inventory levels and coordinate with the warehouse team to prevent stock-outs.
- Communicate with sales and logistics teams to resolve order delays or discrepancies.
- Monitor order data in our ERP system and flag inconsistencies.
- Provide timely updates to customers on order status.
- Generate weekly order performance and fulfillment reports.
What We’re Looking For
- 2+ years in order management, supply chain, or logistics.
- Proficiency with ERP or order management software (NetSuite, SAP, or similar).
- Strong attention to detail with zero tolerance for errors.
- Excellent communication skills (written + verbal).
- Ability to work cross-functionally under tight deadlines.
Nice-to-haves:
- Experience with B2B distributors.
- Familiarity with EDI transactions.
Why You’ll Love Working Here
- Competitive pay with performance-based bonuses.
- Health, dental, and vision coverage (starts Day 1).
- 401(k) with employer match.
- Generous PTO policy (up to 20 days/year + 10 paid holidays).
- Career growth opportunities (we promote from within).
Our Hiring Process
We respect your time. Here’s what to expect:
- Every application is reviewed by a real person.
- Shortlisted candidates get a 30-minute video interview.
- Final candidates are invited to a 1-hour practical test (order simulation).
- We’ll keep you updated at every step and send a clear “yes/no” after each round.
📥 How to Apply
Apply via this link: [WorkScreen Application Link]
We use WorkScreen.io to fairly evaluate all candidates based on skills, not just résumés. You’ll complete a quick assessment, and we’ll review your results alongside your application.
✅ Job Description Example 2: Entry-Level Order Management Coordinator (Willing to Train)
📌 Job Title: Order Management Coordinator at BrightWave Foods (Remote, U.S. Based)
💼 Type: Full-Time | Remote
💵 Salary: $40,000–$48,000/year + benefits
🕒 Schedule: Flexible hours | Core overlap 10AM–3PM EST
🎥 Meet our team
(Insert Loom/YouTube link here)
In this short intro, our COO, David, shares what BrightWave Foods does, how our order operations team works remotely, and why we’re excited to train someone who’s passionate about learning and detail.
Who We Are
BrightWave Foods is a fast-growing natural snack company with products in over 3,500 stores nationwide. We’re on a mission to make better-for-you snacking accessible and fun. As we scale, we need someone sharp and proactive to help us manage growing order volumes.
Our Culture
We’re a startup-minded team that values adaptability, learning, and ownership. At BrightWave, you won’t be micromanaged — instead, you’ll be trusted, trained, and supported to grow with us. If you’re someone who likes to solve problems and figure things out, you’ll thrive here.
What You’ll Be Doing
- Learn how to process and track customer orders using our order management platform (training provided).
- Communicate with warehouses and shipping partners to ensure orders are fulfilled on time.
- Assist with resolving order issues (like stock-outs, address corrections, or shipping delays).
- Update internal systems with accurate order and invoice data.
- Support the sales and finance teams with weekly reporting.
What We’re Looking For
- High school diploma or equivalent (Bachelor’s a plus but not required).
- Strong organizational skills.
- Comfort with spreadsheets and learning new systems.
- Clear communication style and a positive, customer-first attitude.
Nice-to-haves:
- Any previous experience in retail, logistics, or customer service.
- Interest in food, startups, or consumer products.
Why You’ll Love Working Here
- Full training provided — no prior experience required.
- Work from anywhere in the U.S. with flexible hours.
- Health, dental, and vision insurance.
- 10 paid holidays + 15 days PTO.
- Growth path: previous coordinators have moved into operations, supply chain, and account management roles within 1–2 years.
Our Hiring Process
We know applying takes effort. Here’s how we make it fair:
- Submit your application and complete a short io evaluation (no résumés lost in the pile).
- First interview: meet the operations team (30 min, remote).
- Final step: a short paid trial project (5 hours max, fully remote).
- Regardless of outcome, you’ll hear back with clear communication.
📥 How to Apply
Click here to apply: [WorkScreen Application Link]
We use WorkScreen to give every applicant a fair shot. It’s a simple process that lets us see your real potential, not just your résumé.
Don’t let bad hires slow you down.
WorkScreen helps you find the right people—fast, easy, and stress-free.
Breakdown of Why These Order Manager Job Posts Work
1. Clear, Specific Job Titles
- Instead of vague titles like “Order Manager” or “Operations Coordinator,” the examples spell out the role, company, and sometimes location.
- “Order Management Specialist at Summit Supply Co. (Denver, CO)”
- “Order Management Coordinator at BrightWave Foods (Remote, U.S. Based)”
- “Order Management Specialist at Summit Supply Co. (Denver, CO)”
- This level of specificity instantly makes the job feel real, grounded, and intentional — not a generic posting recycled from HR templates.
2. Warm Intros With Context
- Each post starts with a quick video message from the hiring manager or team leader.
- This instantly adds a personal, human touch.
- It signals to candidates: “We’re real people, and we care about giving you insight upfront.”
- This instantly adds a personal, human touch.
- The company overviews are not just facts and dates; they highlight mission, history, and values in plain English.
3. Transparency Around Salary & Perks
- Both examples include a salary range right up front.
- Summit Supply: $55k–$68k/year.
- BrightWave Foods: $40k–$48k/year.
- Summit Supply: $55k–$68k/year.
- This signals trust, fairness, and respect for the candidate’s time. Serious applicants will apply, and you avoid mismatches down the line.
4. Human-Centered Culture Sections
- Summit Supply emphasizes accuracy, communication, and ownership.
- BrightWave Foods emphasizes adaptability, learning, and growth in a startup environment.
- These details allow candidates to self-select — if they don’t resonate with the culture, they won’t apply (and that’s a good thing).
5. Responsibilities Show Impact, Not Just Tasks
- Notice the language differences:
- Not just “process orders,” but “make sure orders don’t fall through the cracks.”
- Not just “update data,” but “help everything stay on track and protect customer trust.”
- Not just “process orders,” but “make sure orders don’t fall through the cracks.”
- Candidates want to see how their work matters. Both examples tie daily tasks to real business outcomes and customer impact.
6. Requirements Are Realistic and Flexible
- Summit Supply (experienced role) is clear about needing ERP experience and 2+ years in the field.
- BrightWave Foods (entry-level) specifically says “training provided” and highlights potential over pedigree.
- This combination makes your job posts attractive to both seasoned professionals and eager learners.
7. Respectful, Transparent Hiring Process
- Both job posts outline exactly what happens after an application is submitted.
- Summit Supply promises feedback at every stage.
- BrightWave even offers a paid trial project to ensure fairness.
- Summit Supply promises feedback at every stage.
- This builds confidence and reduces applicant anxiety — something many job posts completely overlook.
8. Personal, Motivational Language in the CTA
- Instead of ending with a cold “Apply Here,” the CTAs emphasize fairness, transparency, and excitement:
- “We use WorkScreen.io to give every applicant a fair shot.”
- “We’ll keep you updated at every step.”
- “We use WorkScreen.io to give every applicant a fair shot.”
- These small changes make the difference between a transactional post and a human invitation to join a team.
✅ Together, these elements explain why both examples are not just job descriptions — they’re mini recruiting campaigns. They attract, inspire, and filter in the kind of candidates you actually want.
Bad Order Manager Job Description Example (And Why It Fails)
❌ Bad Job Description Example: Order Management Role
📌 Job Title: Order Manager
Company: GlobalTrade Logistics
💼 Type: Full-Time
Deadline: June 15, 2025
Job Summary
GlobalTrade Logistics is seeking to hire an Order Manager responsible for overseeing customer orders and ensuring timely processing. The candidate will handle order tracking, documentation, and coordinate with internal departments to support business operations.
Key Responsibilities
- Process customer orders and ensure accuracy.
- Maintain order records and documentation.
- Communicate with internal teams for order-related updates.
- Generate weekly reports.
Requirements
- Bachelor’s degree in Business or related field.
- 2–4 years of experience in a similar role.
- Strong communication and organizational skills.
How to Apply
Interested applicants should send a résumé and cover letter to hr@globaltradelogistics.com before June 15, 2025. Only shortlisted candidates will be contacted.
❌ Why This Job Post Falls Short
- The Job Title Is Too Generic
- “Order Manager” is vague and uninspiring. It doesn’t tell candidates what industry it’s in, where the job is located, or why the role matters.
- “Order Manager” is vague and uninspiring. It doesn’t tell candidates what industry it’s in, where the job is located, or why the role matters.
- The Introduction Is Cold and Empty
- The job summary reads like filler text. It doesn’t show mission, purpose, or the impact of the role. There’s no story, no hook — nothing to connect emotionally with applicants.
- The job summary reads like filler text. It doesn’t show mission, purpose, or the impact of the role. There’s no story, no hook — nothing to connect emotionally with applicants.
- No Salary, Perks, or Transparency
- Salary range is missing. No mention of benefits, leave days, or growth opportunities. This signals a lack of openness and makes candidates wary.
- Salary range is missing. No mention of benefits, leave days, or growth opportunities. This signals a lack of openness and makes candidates wary.
- Responsibilities Are Too Broad
- “Process orders” and “generate reports” are overly generic. They don’t give a sense of what a day in the role actually looks like or how success will be measured.
- “Process orders” and “generate reports” are overly generic. They don’t give a sense of what a day in the role actually looks like or how success will be measured.
- Culture and Values Are Invisible
- There’s no mention of how the team works, company values, or the environment candidates would be joining. For top candidates, culture fit is often as important as pay.
- There’s no mention of how the team works, company values, or the environment candidates would be joining. For top candidates, culture fit is often as important as pay.
- The Hiring Process Feels Dismissive
- Ending with “only shortlisted candidates will be contacted” makes the process feel cold and one-sided. It doesn’t respect the time and effort applicants put in.
- Ending with “only shortlisted candidates will be contacted” makes the process feel cold and one-sided. It doesn’t respect the time and effort applicants put in.
- The CTA Is Transactional, Not Inspiring
- A simple email address is not enough. There’s no attempt to make candidates feel welcome, valued, or motivated to apply.
Bonus Tips to Make Your Order Management Job Post Stand Out
Most job descriptions stop at “Responsibilities + Requirements.” But if you want to attract top talent (and not just “any” applicants), you need to go a step further. Here are a few extra touches that make a real difference:
1. 🔒 Add a Security & Privacy Notice for Applicants
Job seekers are cautious — and for good reason. A clear statement that you’ll never request bank details, payments, or sensitive financial info during the hiring process builds instant trust.
👉 Example:
“We take your privacy seriously. We will never ask for payment, personal bank information, or financial details at any stage of the hiring process.”
2. 🌴 Mention Leave Days or Flex Time
Candidates value work-life balance just as much as salary. By clearly stating your PTO or flex-day policy in the job description, you make the role far more attractive.
👉 Example:
“Enjoy up to 20 days PTO annually, plus 10 paid company holidays. We also offer 2 flex days per quarter for personal errands, mental health, or recharge time.”
3. 📚 Highlight Training & Growth Opportunities
Even experienced order managers want to grow. Entry-level candidates, meanwhile, care deeply about learning opportunities. Show them you invest in your team’s future.
👉 Example:
“We provide ongoing training in ERP systems, supply chain management, and leadership skills. Many of our coordinators grow into operations or logistics managers within 18–24 months.”
4. 🎥 Add a Video From the Hiring Manager or CEO
A short Loom or YouTube intro makes your company feel human and approachable. It also helps candidates get a feel for your culture before they apply.
👉 Example:
Insert a 2–3 minute video where the team lead introduces the company, explains the importance of the role, and shares why they’re excited to hire.
Here is an example that we used in our master guide on how to write a great job post description , you can check it out here https://www.loom.com/share/ba401b65b7f943b68a91fc6b04a62ad4
5. 🤝 Show How You Treat Applicants
Many job posts feel one-sided. Flip the script by including a sentence about your promise to candidates.
👉 Example:
“We review every application and respond within two weeks. We respect your time and ensure you’ll receive clear communication at every stage of the process.”
Should You Use AI to Write Your Order Management Job Description?
With tools like ChatGPT everywhere, it’s tempting to type “Write me an order management job description” and hit copy-paste. In fact, even some ATS platforms (like Manatal or Workable) now include one-click JD generators.
But here’s the truth: AI alone won’t give you a job post that attracts top candidates.
❌ Why You Shouldn’t Rely on AI Alone
If you use AI without context, you’ll get something that looks like this:
- Generic, one-size-fits-all descriptions that could apply to any
- Overuse of buzzwords (“fast-paced environment,” “team player,” “self-starter”).
- Zero insight into your company culture, values, or mission.
- A post that feels cold, robotic, and unmemorable — the exact opposite of what top candidates respond to.
Think about it: your job post is often a candidate’s first impression of your company. Why waste it on a piece of content that sounds like every other template on the internet?
✅ The Smarter Way to Use AI
AI can still be a powerful assistant — if you give it the right raw ingredients. Instead of asking it to “write me a JD,” feed it context like this:
👉 Example Prompt:
“Help me write a job post for our company, Summit Supply Co. We’re hiring an Order Management Specialist to ensure smooth processing and fulfillment of customer orders. Our culture values detail, ownership, and clear communication. The ideal candidate is proactive, organized, and experienced with ERP systems. We offer $55k–$68k/year, full benefits, hybrid flexibility, and growth opportunities. Here’s our hiring process: [insert steps]. Please format the job post in a conversational, candidate-friendly style, similar to the example below.”
By providing details on:
- Your company mission and values,
- The role’s impact and responsibilities,
- Compensation, perks, and benefits,
- Your hiring process
- Any additional information you have written
…AI can then help polish tone, improve clarity, and structure the job post — while still keeping it authentic to your company.
💡 Think of AI as Your Editor, Not Your Writer
The best job descriptions come from a human-first draft infused with company values — then polished with AI for clarity and flow.
Smart Hiring Starts Here
WorkScreen simplifies the hiring process, helping you quickly identify top talent while eliminating low-quality applications. By saving you countless hours and reducing the risk of bad hires, it empowers you to build a team that delivers results
Need a Quick Copy-Paste Job Description Template?
We get it — sometimes you just need something fast.
Maybe you’ve already read this guide and know what makes a strong job post, but you still want a solid starting point you can copy, paste, and tailor in a few minutes.
That’s what this section is for.
✏️ Important Reminder:
Don’t copy this word-for-word and expect magic.
This is a foundation, not a final draft.
Add a Loom video, inject your team culture, and edit the details to reflect your actual company.
In this section, you’ll find two ready-to-use job description templates for quick copy-paste use — but please remember, like we mentioned above, don’t just copy them word-for-word and expect results.
Think of these as starting points, not final drafts.
- Option 1: A more conversational, culture-first job description that highlights personality and team fit.
- Option 2: A more structured format, including a Job Brief, Responsibilities, and Requirements for a traditional approach.
✅ Option 1: Conversational Job Description (Culture-First Style)
📌 Job Title: Order Management Specialist at [Your Company Name]
💼 Type: Full-Time | [Remote / Hybrid / Onsite]
💵 Salary: [Insert salary range]
🎥 Insert short video message from hiring manager or CEO here
About Us
At [Your Company Name], we don’t just process orders — we make sure every customer promise is delivered on time and with care. We’re growing fast, and we need someone detail-oriented, proactive, and excited about making systems run smoothly.
What You’ll Do
- Track and manage customer orders from placement to delivery.
- Coordinate with sales, warehouse, and logistics to prevent issues.
- Keep order data accurate in our system and prepare simple reports.
- Communicate with customers when updates are needed.
What We’re Looking For
- A sharp eye for detail (small mistakes can cause big problems).
- Strong organizational skills and comfort with digital tools.
- Great communicator who enjoys teamwork.
- Bonus if you have ERP/order management software experience.
Why You’ll Love Working Here
- Transparent salary and clear career growth path.
- Supportive team culture where every voice matters.
- Health, dental, and vision insurance.
- Paid time off and flexible scheduling options.
- Training provided if you’re new to order management.
Our Hiring Promise
We respect your time. Every application is reviewed, and we’ll keep you updated at every stage. We use WorkScreen.io to evaluate candidates based on skills, not just résumés — giving everyone a fair shot.
📥 How to Apply: [Insert WorkScreen application link]
✅ Option 2: Structured Job Brief + Responsibilities + Requirements Format
📌 Job Title: Order Management Coordinator
Company: [Your Company Name]
Location: [City / Remote]
💼 Type: Full-Time
💵 Salary: [Insert salary range]
Job Brief
We are looking for an organized, detail-oriented Order Management Coordinator to join our operations team. In this role, you’ll manage the order cycle from placement to delivery, ensuring accuracy, efficiency, and excellent customer experience.
Responsibilities
- Process and monitor customer orders to ensure timely fulfillment.
- Maintain accurate records in order management/ERP systems.
- Coordinate with internal teams (sales, warehouse, logistics) to resolve issues.
- Track KPIs and prepare weekly order status reports.
- Support process improvements to streamline order flow.
Requirements
- Bachelor’s degree in business, supply chain, or related field (preferred).
- 1–2 years of experience in order management, logistics, or operations.
- Strong attention to detail and organizational skills.
- Proficiency in MS Office and order management systems (training provided).
- Excellent communication and teamwork skills.
Benefits
- Competitive salary + performance incentives.
- Comprehensive health, dental, and vision coverage.
- Generous PTO and company holidays.
- Professional development opportunities.
- A supportive team culture that values collaboration and growth.
Hiring Process
We believe in transparency and respect. Our hiring process includes:
- Application + skills evaluation via io.
- 30-minute video interview with the operations team.
- Final practical exercise to test problem-solving.
- Clear, timely communication at every stage.
📥 How to Apply: [Insert WorkScreen application link]
What Happens After You Post the Job? Let Workscreen Take It From Here
A well-written job description is only the first step. Once you start attracting applicants, the real challenge begins: how do you quickly identify the best candidates without drowning in résumés?
That’s where WorkScreen.io comes in.
With WorkScreen, you can:
🎯 Quickly Spot Top Talent
WorkScreen automatically evaluates every applicant through a structured process, then scores and ranks them on a performance-based leaderboard. Instead of wasting hours sifting through résumés, you’ll see your most promising candidates right at the top.
🧪 Assess Real Skills, Not Just Resumés
Quickly identify your most promising candidates. WorkScreen automatically evaluates, scores, and ranks applicants on a performance-based leaderboard—making it easy to spot top talent, save time, and make smarter, data-driven hiring decisions.
🚫 Filter Out Low-Effort Applicants
Workscreen Eliminates low-effort applicants—including those who use AI Tools to apply, copy-paste answers, or rely on “one-click apply.” This way, you focus only on genuine, committed, and high-quality candidates—helping you avoid costly hiring mistakes.
📊 Save Time & Make Smarter Decisions
By automating the evaluation process, WorkScreen helps you cut hiring time in half while making more confident, data-driven choices. That’s fewer bad hires, less wasted time, and a stronger team.
👉 Ready to go beyond just writing a strong job description?
Order Management Specialist Job Description - FAQs
Salaries vary depending on industry, location, and experience. On average, Order Management Specialists in the U.S. earn between $50,000 and $65,000 per year.
- Entry-level roles (with little to no prior experience) typically start around $40,000–$45,000/year.
- Experienced professionals (with ERP expertise or 3–5 years in operations/supply chain) can earn $65,000–$75,000/year, with senior specialists or managers exceeding that range in larger organizations.
- Attention to detail (errors can lead to costly mistakes).
- Strong communication (cross-team coordination + customer updates).
- Organizational skills (tracking multiple orders at once).
- Tech proficiency (experience with ERP/order management software).
- Customer focus (ensuring service is smooth and reliable).
Soft skills like adaptability and problem-solving are just as critical as technical know-how.
- Attention to detail (errors can lead to costly mistakes).
Order Management Specialists typically work with:
- ERP systems (SAP, Oracle NetSuite, Microsoft Dynamics).
- Order management software (Salesforce Order Management, Zoho, Brightpearl).
- Spreadsheets and reporting tools for tracking.
Being tech-comfortable is a big advantage, even for entry-level hires.
