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If you’ve Googled “production support engineer job description,” you’ve probably seen dozens of articles that all look the same:
- Bullet points.
- Generic responsibilities.
- Dry wording that could apply to almost any IT role.
The problem? Most of these posts don’t actually help you attract great candidates—they just give you a filler template. And if your job description feels like a formality, the best engineers will scroll past it and apply somewhere else.
That’s why we created this guide. Instead of just handing you a cookie-cutter template, we’ll show you how to write a Production Support Engineer job description that’s clear, human, and engaging—one that not only lists responsibilities but also sells your company, your culture, and the opportunity you’re offering.
👉 If you haven’t already, I recommend reading our full guide on how to write a job post that attracts top talent , Link https://workscreen.io/how-to-write-a-job-post/. It breaks down exactly why generic job posts fail and what you should do differently to connect with mission-driven candidates.
In this article, we’ll go deeper into the Production Support Engineer role—what it actually is, how to write a compelling job description for it, and we’ll give you good and bad examples, plus ready-to-use templates you can customize for your team.
Hiring doesn’t have to be hard.
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What a Production Support Engineer Actually Does
At its core, a Production Support Engineer is the safety net that keeps your systems, applications, and users running smoothly. They’re the people who step in when things break, slow down, or act unpredictably — and make sure the problem gets fixed fast.
But it’s not just about solving issues. A great Production Support Engineer is also proactive: monitoring systems, analyzing recurring issues, collaborating with developers, and suggesting improvements so problems don’t happen again.
Think of them as part troubleshooter, part problem-preventer, and part customer advocate. They balance technical know-how (like debugging code, analyzing logs, or managing incident tickets) with soft skills (like communicating clearly under pressure and working with multiple teams).
That’s why hiring for this role goes beyond checking technical boxes. Yes, they need to know databases, monitoring tools, and scripting. But they also need to stay calm under pressure, explain issues in plain English, and genuinely care about keeping business operations running without disruption.
In other words: a Production Support Engineer is the bridge between your technology and the people who rely on it every day.
Two Great Production Support Engineer Job Description Templates
We’ll provide two tailored job description options:
1.✅ Option 1: For employers looking to hire an experienced candidates with prior experience.
2.Option 2: For employers open to hiring entry-level candidates or those willing to train someone with potential.
✅ Job Post Example 1: Experienced Production Support Engineer
📌 Job Title: Production Support Engineer – Cloud Infrastructure (Full-Time, Hybrid – Austin, TX | $85k–$105k)
🕒 Schedule: Monday–Friday | 9AM–5PM CST
💻 Hybrid: 3 days in-office, 2 days remote
🎥 Meet the Team You’ll Work With
[Insert Loom/YouTube link here: “A quick hello from our engineering team”]
Who We Are
BrightPath Technologies is a growing SaaS company that powers logistics platforms for mid-sized businesses across the U.S. Our systems handle thousands of transactions every day — and when our clients’ platforms run smoothly, their businesses thrive. That’s why we’re looking for a Production Support Engineer who can help us keep things running fast, reliable, and secure.
Our Culture
We’re a team of problem-solvers who value curiosity, accountability, and teamwork. When things break, we don’t point fingers — we fix them together, learn, and prevent them from happening again. We also believe in respectful communication, whether we’re working with developers, clients, or each other.
What You’ll Do
- Monitor production systems to ensure uptime, availability, and performance.
- Diagnose and resolve incidents across databases, APIs, and front-end applications.
- Collaborate with DevOps and Engineering teams to implement fixes and long-term solutions.
- Manage incident tickets, document resolutions, and create knowledge base articles.
- Identify recurring issues and propose automation or monitoring improvements.
- Participate in on-call rotation (shared across the team).
What We’re Looking For
- 3+ years in production support, SRE, DevOps, or related roles.
- Strong skills with SQL, Linux, and monitoring tools (Datadog, New Relic, or similar).
- Basic scripting in Python, Bash, or PowerShell.
- Familiarity with AWS (EC2, RDS, CloudWatch) or other cloud platforms.
- Calm under pressure — you communicate clearly even in high-stakes situations.
- A collaborative mindset and eagerness to continuously improve systems.
Why Join Us
At BrightPath, you’ll be more than just a “firefighter.” You’ll be part of a team that values your ideas, invests in your growth, and recognizes the importance of keeping systems reliable.
- Competitive salary ($85k–$105k, based on experience).
- Full health, dental, and vision coverage.
- Flexible PTO + 10 paid holidays.
- Training & certifications covered by the company.
- Career growth: our last two Production Support Engineers moved into SRE and DevOps engineering roles within 2 years.
Our Hiring Process
We respect your time. Every application is reviewed, and we reply to all candidates. Shortlisted applicants will complete a short WorkScreen evaluation and then move into interviews with the hiring manager and team. We keep the process clear, fair, and fast.
📥 Apply now through WorkScreen: [Insert WorkScreen Link]
✅ Job Post Example 2: Entry-Level / Willing-to-Train Production Support Engineer
📌 Job Title: Junior Production Support Engineer – SaaS Platforms (Full-Time, Remote | $55k–$65k)
🕒 Schedule: Monday–Friday | Flexible hours with on-call support every 6 weeks
🌍 Location: Remote (U.S. only)
🎥 Hear From the Team You’ll Join
[Insert Loom/YouTube link here: “Our Support Team’s Day in the Life”]
Who We Are
BrightPath Technologies builds SaaS solutions that help logistics and e-commerce companies run smoothly. Every delivery, every order, every customer experience depends on our systems working at their best. We’re looking for an entry-level Production Support Engineer who’s eager to learn, grow, and make an impact from day one.
Our Culture
We believe potential matters as much as experience. If you’re curious, proactive, and willing to learn — we’ll train you on the technical side. You’ll join a supportive team where no question is too small and every challenge is a chance to grow.
What You’ll Do
- Monitor system dashboards and report issues to the engineering team.
- Help troubleshoot production problems with guidance from senior engineers.
- Document steps, resolutions, and recurring issues.
- Participate in daily team standups and learn how incident management works.
- Shadow senior team members on on-call rotations until you’re ready to take ownership.
What We’re Looking For
- Some technical foundation: coursework, a bootcamp, or personal projects (SQL, Linux, or scripting is a plus).
- Strong problem-solving mindset and willingness to ask questions.
- Excellent communication — you can explain issues clearly to both technical and non-technical people.
- A genuine interest in systems reliability, IT, or DevOps career paths.
(Even if you don’t have direct experience — apply anyway. We value drive and potential.)
Why Join Us
At BrightPath, you’ll gain real-world experience, mentorship, and room to grow. We’ll help you build the skills you need to move into senior production support, SRE, or DevOps engineering roles.
- Salary: $55k–$65k.
- Health, dental, and vision insurance.
- Paid training, certifications, and mentorship.
- Flexible PTO + wellness days.
- Remote-first team with regular virtual meetups.
Our Hiring Process
We review every application and reply within 10 business days. If selected, you’ll complete a short WorkScreen evaluation to showcase your problem-solving approach (no trick questions, no irrelevant tests). From there, we’ll schedule a virtual interview and a short trial project (paid).
📥 Apply today via WorkScreen: [Insert WorkScreen Link]
Build a winning team—without the hiring headache.
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Breakdown of Why These Production Support Engineer Job Posts Work
Both examples — one for experienced engineers and one for entry-level — follow the same “new way” framework that turns a job post from a checklist into a recruiting tool. Here’s why they stand out:
✅ 1. Clear, Specific Job Titles
Instead of the generic “Production Support Engineer,” the titles specify the context:
- “Production Support Engineer – Cloud Infrastructure (Hybrid – Austin, TX)”
- “Junior Production Support Engineer – SaaS Platforms (Remote)”
This tells candidates right away what type of work it is, who it’s for, and where it’s based. Specificity = relevance, which attracts the right applicants.
✅ 2. Human, Welcoming Intros
Each post starts with a short video link (“Meet the Team You’ll Work With” / “Hear From the Team You’ll Join”). That instantly humanizes the role and shows there are real people behind the company. The intros also explain why the role matters — not just what the tasks are.
✅ 3. Authentic Company Overview
Instead of a cold corporate blurb, the “Who We Are” section explains what BrightPath Technologies does in plain English, tying it to outcomes that candidates can connect with (logistics companies running smoothly, systems reliability).
✅ 4. Culture Comes Through Clearly
- For the senior role: the focus is on collaboration and accountability.
- For the junior role: the focus is on mentorship, curiosity, and growth.
This helps candidates self-select and picture themselves inside the team environment.
✅ 5. Responsibilities Show Impact
The tasks are explained in context:
- Senior: “Diagnose and resolve incidents… propose automation improvements.”
- Junior: “Shadow senior engineers… learn how incident management works.”
Instead of dumping bullet points, each responsibility ties to impact and growth.
✅ 6. Transparency Builds Trust
Both posts include clear salary ranges, benefits, and growth paths. This removes guesswork, builds trust, and signals respect for the candidate’s time.
✅ 7. The Hiring Process Is Respectful
Rather than the cold “only shortlisted candidates will be contacted,” these posts highlight:
- Every application is reviewed.
- Candidates will hear back within a set timeframe.
- WorkScreen evaluation ensures fairness.
- Short trial projects are paid.
That alone makes the company stand out in a sea of dismissive hiring processes.
✅ 8. Strong “Why Join Us” Section
This part doesn’t just list perks — it sells the opportunity:
- Senior: emphasizes recognition, training, and promotions into DevOps/SRE roles.
- Junior: emphasizes mentorship, learning, and career growth.
Top candidates don’t just want a paycheck. They want growth, impact, and respect. These sections deliver that message.
✅ 9. Personal Tone + Clear CTA
The posts close with warm, motivating calls to action:
“📥 Apply now through WorkScreen” / “📥 Apply today via WorkScreen.”
It feels like an invitation, not a formality.
Bad Production Support Engineer Job Post Example (And Why It Fails)
📌 Job Title: Production Support Engineer
Company: TechGlobal Solutions
Location: Remote
Type: Full-Time
Job Summary
TechGlobal Solutions is looking for a Production Support Engineer to join our IT department. The Production Support Engineer will be responsible for monitoring systems, resolving incidents, and supporting daily operations.
Key Responsibilities
- Monitor production systems and escalate issues.
- Troubleshoot problems and fix bugs.
- Document resolutions and update tickets.
- Work with different teams to ensure production stability.
- Participate in on-call support.
Requirements
- Bachelor’s degree in Computer Science or related field.
- 2–4 years of experience in production support.
- Knowledge of SQL, Linux, and scripting.
- Strong problem-solving and communication skills.
How to Apply
Interested candidates should email their CV and cover letter to hr@techglobalsolutions.com. Only shortlisted candidates will be contacted.
❌ Why This Job Post Fails
1. Generic Job Title
“Production Support Engineer” by itself doesn’t say anything about the company, industry, or scope of the role. It’s vague and could describe hundreds of jobs.
2. Cold, Corporate Summary
The introduction is lifeless — no context, no mission, no sense of why the role matters. It feels like boilerplate text that could have been copy-pasted from anywhere.
3. No Culture or Human Element
There’s nothing about the team, values, or work environment. Candidates get no sense of who they’ll be working with.
4. Responsibilities Are Too Broad
“Troubleshoot problems and fix bugs” is far too generic. A good candidate wants to know: what kind of systems? what scale? what tools? None of that is provided here.
5. Missing Transparency
There’s no salary, no perks, no benefits. For today’s candidates, leaving out this information is a red flag.
6. Dismissive Hiring Process
The CTA is cold: “email your CV, only shortlisted candidates will be contacted.” This instantly turns off top candidates, who expect at least acknowledgment and clarity in the process.
7. Zero Personality
The tone is flat and transactional. It reads like a compliance document, not an opportunity.
Bonus Tips to Make Your Production Support Engineer Job Description Stand Out
Most job descriptions stop at listing tasks and requirements. But if you want to attract top-quality candidates (not just people applying to everything they see), you need to go further. Here are some extra details you can add that instantly elevate your job post:
🛡️ 1. Add a Security & Privacy Notice
Candidates want to feel safe when applying. A short notice shows professionalism and builds trust.
Example:
“We take the security and privacy of all job applicants very seriously. We will never ask for payment, bank details, or personal financial information during any part of the hiring process.”
🗓️ 2. Mention Leave Days or Flex Time
Salary isn’t the only benefit candidates care about — work-life balance is huge.
Example:
“Enjoy up to 20 flex days off per year, plus paid holidays, so you can recharge and come back stronger.”
📈 3. Highlight Training & Growth Opportunities
Especially for Production Support Engineers, growth into SRE, DevOps, or cloud engineering roles is a major draw.
Example:
“We invest in your growth. You’ll get access to training, certifications, and mentorship to help you build a career path in SRE or DevOps.”
🎥 4. Add a Video From the Hiring Manager or Team
A short Loom or YouTube video puts faces to the job post and makes your company feel more approachable.
Example:
“Watch this 90-second video from our Head of Engineering to learn why this role matters and what it’s like to work with our team.”
Here is an example that we used in our master guide on how to write a great job post description , you can check it out here https://www.loom.com/share/ba401b65b7f943b68a91fc6b04a62ad4
💬 5. Humanize the Application Process
Instead of the dreaded “only shortlisted candidates will be contacted,” make your process respectful and transparent.
Example:
“We review every application and respond to all candidates within 2 weeks. Shortlisted candidates will complete a WorkScreen evaluation, followed by a short interview with the team.”
Should You Use AI to Write a Production Support Engineer Job Description?
Lately, it feels like every hiring manager has tried asking ChatGPT or another AI tool to “write a job description.” And while that might save you a few minutes, here’s the problem:
If you rely on AI without context, you’ll end up with the same thing as everyone else — a bland, generic post that doesn’t inspire anyone to apply.
❌ The Wrong Way to Use AI
Typing something like:
“Write me a job description for a Production Support Engineer at TechGlobal.”
What you’ll get:
- A lifeless list of responsibilities.
- Broad requirements that apply to almost any IT job.
- Zero culture, zero personality, and zero chance of exciting top candidates.
In other words: the same boring templates already flooding the internet.
✅ The Right Way to Use AI
AI can be powerful — if you treat it like a collaborator, not a replacement. The trick is to feed it the right inputs.
Here’s how:
- Give AI the raw ingredients:
- What your company does.
- Why the role matters.
- Your culture and values.
- Salary and perks.
- Your hiring process.
- Growth opportunities.
- What your company does.
- Then prompt it like this:
“Help me write a job post for [Company Name]. We’re hiring a Production Support Engineer to help with [key responsibilities]. Our culture is [describe culture]. We offer [list benefits]. Here’s our salary range: [insert]. We want to attract candidates who are [describe traits]. Here are some notes I’ve written: [paste your draft]. Please refine it into a conversational, engaging job post.” - Use AI for polish, clarity, and structure — not for the soul of your job description. The human touch (your company’s voice, values, and purpose) should always come from you.
👉 Bottom line: AI is a tool to refine, not a shortcut to replace your effort. If you give it nothing, you’ll get nothing worth posting. But if you give it the right context, AI can help you produce a clear, professional, and candidate-friendly job description faster.
Smart Hiring Starts Here
WorkScreen simplifies the hiring process, helping you quickly identify top talent while eliminating low-quality applications. By saving you countless hours and reducing the risk of bad hires, it empowers you to build a team that delivers results
Need a Quick Copy-Paste Job Description?
We get it — sometimes you just need something fast. Maybe you’ve already gone through this guide and understand what makes a strong job post. But you also want a solid starting point you can copy, paste, and tailor to your company in minutes.
That’s what this section is for.
✏️ Important Reminder:
Don’t copy this word-for-word and expect magic.
This is a foundation, not a final draft.
Add a Loom video, inject your team culture, and edit the details to reflect your actual company.
In this section, you’ll find two ready-to-use job description templates for quick copy-paste use — but please remember, like we mentioned above, don’t just copy them word-for-word and expect results.
Think of these as starting points, not final drafts.
- Option 1: A more conversational, culture-first job description that highlights personality and team fit.
- Option 2: A more structured format, including a Job Brief, Responsibilities, and Requirements for a traditional approach.
✅ Option 1: Conversational Job Description (Culture-First Style)
📌 Job Title: Production Support Engineer – [Insert Specialization e.g., SaaS Platforms / Cloud Infrastructure]
📍 Location: [Remote / Hybrid + City, State]
💼 Type: Full-Time
💰 Salary: [$XX,XXX – $XX,XXX per year]
🕒 Schedule: [Insert work hours or shifts here, e.g., Mon–Fri, 9AM–5PM | On-call rotation every 6 weeks]
🎥 Meet the Team
[Insert Loom/YouTube link here: “A quick hello from your future teammates or hiring manager”]
Who We Are
At [Company Name], we [insert what your company does in plain English]. Our clients depend on us to keep their [systems / platforms / services] stable and reliable — and that’s where you come in. As a Production Support Engineer, you’ll be the person making sure everything runs smoothly. And when things break, you’ll be the one who helps fix them quickly, with a calm head and a problem-solving mindset.
What You’ll Do
- Monitor production systems using [insert tools: e.g., Datadog, Splunk, New Relic].
- Diagnose and troubleshoot incidents across [applications / APIs / databases].
- Collaborate with developers, DevOps, and QA to resolve root causes.
- Document solutions and create knowledge base articles to prevent repeat issues.
- Support internal teams and customers during escalations.
- Proactively recommend improvements for automation, monitoring, and reliability.
What We’re Looking For
- [X]+ years of experience in production support, SRE, DevOps, or IT operations.
- Strong skills with [SQL / Linux / scripting languages like Python or Bash].
- Familiarity with cloud services like [AWS / Azure / GCP].
- Excellent communication skills, especially under pressure.
- A proactive, team-oriented mindset.
(Bonus: experience with containerization tools like Docker/Kubernetes.)
Why Join Us
- Competitive salary: [$XX,XXX–$XX,XXX].
- Health, dental, and vision insurance.
- Paid leave: [Insert PTO/flex day policy].
- Training budget for certifications (AWS, Azure, etc.).
- Clear growth path into [DevOps Engineer / Site Reliability Engineer].
- A respectful, transparent hiring process — we value your time.
Our Hiring Process
We review every application and respond within [X business days]. Shortlisted candidates will complete a short WorkScreen evaluation to demonstrate real-world problem-solving (no trick questions). From there, we’ll invite you to meet the hiring manager and the team.
📥 Apply now via WorkScreen: [Insert WorkScreen Link]
✅ Option 2: Structured Job Description (Traditional Format)
📌 Job Title: Production Support Engineer
📍 Location: [Remote / Hybrid + City, State]
💼 Type: Full-Time
💰 Salary: [$XX,XXX – $XX,XXX per year]
🕒 Schedule: [Insert schedule or on-call rotation details]
Job Brief
We are seeking a Production Support Engineer to ensure the stability and reliability of our production systems. The ideal candidate is detail-oriented, thrives in fast-paced environments, and can quickly diagnose and resolve issues while communicating clearly with both technical and non-technical teams.
Key Responsibilities
- Monitor system performance and uptime using [insert tools: e.g., Grafana, Datadog, Splunk].
- Investigate and resolve production issues across [applications / APIs / databases].
- Escalate incidents to engineering and DevOps when needed.
- Document root cause analysis and propose long-term fixes.
- Participate in on-call rotation.
- Continuously suggest improvements to monitoring, automation, and processes.
Requirements
- Bachelor’s degree in Computer Science or equivalent experience.
- [X–Y] years in production support, IT operations, or SRE.
- Proficiency in [SQL / Linux / scripting languages].
- Strong communication and analytical skills.
- Familiarity with cloud platforms (AWS, Azure, or GCP) preferred.
Perks & Benefits
- Salary range: [$XX,XXX–$XX,XXX].
- Health, dental, and vision insurance.
- Paid leave + flexible PTO.
- Training and certification budget.
- Growth opportunities into [SRE / DevOps roles].
How to Apply
📥 Apply today via WorkScreen: [Insert WorkScreen Link]
Let WorkScreen Handle the Next Step
Writing a strong job description is only the first step in attracting the right Production Support Engineer. The next challenge? Evaluating candidates quickly, fairly, and without drowning in resumes.
That’s where WorkScreen.io comes in.
With WorkScreen, you can:
✅ Quickly identify your most promising candidates
WorkScreen automatically evaluates, scores, and ranks applicants on a performance-based leaderboard. This makes it easy to spot top talent, save time, and make smarter, data-driven hiring decisions.
✅ Easily administer one-click skill tests
Workscreen allows you to easily administer one-click skill tests. This way you can Assess candidates based on real-world ability—not just credentials like résumés and past experience. This helps you hire more confidently and holistically.
✅ Eliminate low-effort applicants
WorkScreen filters out low-effort applicants—including those who use AI Tools to apply, copy-paste answers, or rely on “one-click apply.” This way, you focus only on genuine, committed, and high-quality candidates—helping you avoid costly hiring mistakes.
👉 After you’ve crafted your job post, don’t stop there. Share it with confidence knowing WorkScreen will handle the heavy lifting — giving you better candidates, less noise, and faster hiring.
FAQs - Production Support Engineer Job Description
Salaries vary depending on location, industry, and experience. In the U.S., the average salary for a Production Support Engineer ranges between $70,000 – $95,000 per year, with entry-level roles starting around $55,000 and senior roles reaching $110,000+. Remote-first companies and those using cloud/SaaS platforms may also offer additional perks like flexible PTO, certification budgets, and wellness benefits.
A strong Production Support Engineer needs a mix of technical expertise and soft skills:
- Technical: SQL, Linux/Unix, scripting (Python/Bash), monitoring tools (Datadog, Splunk, Grafana), cloud platforms (AWS, Azure, GCP), and incident management systems.
- Soft skills: clear communication under pressure, problem-solving mindset, teamwork, adaptability, and the ability to translate technical issues into plain English for non-technical stakeholders.
- Technical: SQL, Linux/Unix, scripting (Python/Bash), monitoring tools (Datadog, Splunk, Grafana), cloud platforms (AWS, Azure, GCP), and incident management systems.
- A Production Support Engineer focuses on maintaining and troubleshooting live systems, responding to incidents, and ensuring uptime.
- A DevOps Engineer focuses more on building, automating, and deploying infrastructure and pipelines.
The two often collaborate closely, and Production Support roles are a common career path into DevOps or SRE positions.
Yes — transparency builds trust and attracts more serious candidates. Job seekers are increasingly turned off by posts without salary information. Including a range upfront helps you stand out and saves time for both you and applicants.
Absolutely. Top engineers don’t just look for compensation — they want to know who they’ll work with, how the team operates, and whether their contributions will be valued. Highlighting culture, values, and the hiring process can be the difference between a great hire and an empty inbox.
For entry-level roles, make it clear that:
- Not every qualification is a must-have.
- You’ll provide training and mentorship.
- There’s a growth path (e.g., into SRE or DevOps).
This encourages passionate, driven candidates who may not check every box to still apply.
