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If you’ve Googled “Renewal Coordinator job description,” you’ve probably seen the same thing over and over: a laundry list of bullet points, vague responsibilities, and generic “must-haves.” The problem? Posts like that don’t actually attract great Renewal Coordinators—they just blend into the noise.
Top candidates—the kind who can manage client accounts, secure renewals, and keep revenue flowing—aren’t excited by job posts that read like legal contracts. They want to know what your company values, what kind of team they’ll be joining, and why the role matters to the bigger picture.
That’s what this guide is about. We’ll show you how to write a Renewal Coordinator job description that not only explains the role but also sells the opportunity. You’ll see examples of good vs. bad posts, get two ready-to-use templates (one for experienced candidates and one for entry-level), and learn extra tips for making your post stand out.
👉 Before we dive in, check out our full guide on how to write a job post that attracts top talent , Link https://workscreen.io/how-to-write-a-job-post/ —it breaks down why generic job posts fail and what to do instead.
Because here’s the truth: a job post is more than a checklist—it’s your first pitch to the people who will drive your company’s growth. Write it well, and you’ll attract the right talent. Write it poorly, and the best candidates will scroll right past you.
Don’t let bad hires slow you down.
WorkScreen helps you identify the right people—fast, easy, and stress-free.
What a Renewal Coordinator Actually Does
A Renewal Coordinator is the person who makes sure customers keep saying “yes” to your
company year after year. They’re the bridge between your sales/account management teams and your customers, focusing on timely renewals, smooth contract management, and keeping client relationships healthy.
Think of them as part problem-solver, part relationship-builder, and part project manager. They monitor upcoming contract expirations, send out renewal reminders, answer customer questions, and work closely with internal teams (like finance or legal) to make sure nothing slips through the cracks.
But here’s the key: this role isn’t just about pushing paperwork. A great Renewal Coordinator builds trust. They help customers feel confident in continuing with your company—and sometimes even uncover upsell opportunities. That means skills like communication, organization, and empathy matter just as much as knowing your CRM system.
In short: A Renewal Coordinator protects recurring revenue by making the renewal process simple, transparent, and positive for your customers.
Two Great Renewal Coordinator Job Description Templates
We’ll provide two tailored job description options:
1.✅ Option 1: For employers looking to hire an experienced candidates with prior experience.
2.Option 2: For employers open to hiring entry-level candidates or those willing to train someone with potential.
✅ Option 1: Job Description For Experienced Renewal Coordinator
Job Title: Renewal Coordinator – Keep Clients Coming Back at HarborLoop
💼 Location: Remote (HQ: Austin, TX)
🕒 Type: Full-Time
💰 Salary Range: $62,000–$78,000/year + performance bonus
🎥 Video from the Hiring Manager: “How Renewals Drive NRR at HarborLoop” (Insert Loom/YouTube link)
Who We Are
HarborLoop builds shipment visibility and inventory orchestration software for mid-market ecommerce brands and 3PLs. We help 1,200+ warehouses and 7,500 merchants see orders, inventory, and carriers in one place—so shipments arrive on time and customers come back. Our platform powers on-time delivery, fewer stockouts, and happier repeat buyers.
About Our Culture
We bias toward clarity and ownership. We document decisions, default to helpfulness, and value respectful, crisp communication. We’re remote-first, async-friendly, and obsessed with getting 1% better each sprint. No drama, just accountable teams who care about customers.
Why This Role Is a Great Fit
Your work protects revenue, improves net revenue retention (NRR), and deepens customer trust. You’ll partner with Sales, CS, and Finance to craft clean, timely renewals—and you’ll use your negotiation and relationship skills to reduce churn and uncover smart upsell/cross-sell opportunities.
What You’ll Be Doing
- Own the renewal motion end-to-end for your book of business
- Track expirations, initiate outreach, and drive on-time signatures
- Clarify scope, seats, and terms; coordinate with Legal/Finance on amendments and POs
- Triage objections, run light negotiations, and escalate when needed
- Partner with CSMs/AMs on expansion plays tied to product usage signals
- Maintain clean CRM hygiene and accurate renewal forecasts
What We’re Looking For
- 2+ years in renewals, customer success, or account coordination (SaaS preferred)
- Confident communicator (email, phone, and light negotiation)
- Organized, deadline-reliable, and detail-strong (contracts, SKUs, terms)
- CRM/CPQ comfort (e.g., Salesforce, HubSpot, or similar)
- Customer-first mindset with calm, respectful problem-solving
Perks & Benefits
- Health, dental, and vision coverage
- Flexible PTO + paid holidays
- 401(k) with company match
- Home office stipend + quarterly learning budget
- Clear growth paths into Senior Renewals, CS, or Revenue Ops
How to Apply
We respect your time. That’s why we use WorkScreen—so you’re evaluated based on strengths, not buzzwords. Click the link below to complete your short, structured evaluation:
👉 [Insert WorkScreen Link]
✅ Option 2: Job Description for Entry-Level / Willing-to-Train Renewal Coordinator
Job Title: Renewal Coordinator (Entry-Level) – Start Your Client Success Career at HarborLoop
💼 Location: Remote (HQ: Austin, TX)
🕒 Type: Full-Time
💰 Salary Range: $48,000–$58,000/year + performance bonus
🎥 Video from the Team Lead: “Your First 90 Days in Renewals at HarborLoop” (Insert Loom/YouTube link)
Who We Are
HarborLoop helps ecommerce brands and 3PLs run reliably with a single source of truth for orders, inventory, and shipments. We’re growing fast because we solve a real problem: giving operators visibility so customers get what they ordered, when they expect it.
About Our Culture
We’re kind, curious, and coachable. We share context, write things down, and help each other win. You’ll get hands-on mentorship, pragmatic feedback, and room to grow—without the ego.
Why This Role Is a Great Fit
No renewals experience? No problem. If you’re organized, steady under deadlines, and comfortable talking to customers, we’ll teach you the playbook. You’ll learn the foundations of revenue retention and can grow into Customer Success, Account Management, or Revenue Ops.
What You’ll Be Doing
- Track contract end dates and send friendly renewal reminders
- Answer common renewal questions and route complex cases to senior teammates
- Update CRM records and renewal dashboards so everyone has clear visibility
- Coordinate with Finance on invoices/POs and simple amendments
- Join customer calls to learn best practices for retention and relationship-building
What We’re Looking For
- Strong attention to detail and follow-through
- Comfortable on email and phone; clear, polite communicator
- Basic spreadsheet/CRM familiarity (we’ll train you)
- Positive, problem-solver who enjoys helping customers
- Any experience in customer support, retail, or admin is a plus
Perks & Benefits
- Health, dental, and vision insurance
- Paid time off + company holidays
- Structured onboarding with buddy/mentor
- Annual learning stipend + internal mobility opportunities
- Remote-first flexibility and supportive teammates
How to Apply
We respect your time. That’s why we use WorkScreen—so you’re evaluated based on strengths, not buzzwords. Click the link below to complete your short, structured evaluation:
👉 [Insert WorkScreen Link]
Hiring doesn’t have to be hard.
If your hiring process is stressful, slow, or filled with second-guessing—WorkScreen fixes that. Workscreen helps you quickly identify top talent fast, eliminate low-quality applicants, and make better hires without the headaches.
Breakdown of Why These Renewal Coordinator Job Posts Work
1. Clear, Specific Titles
Instead of “Renewal Coordinator,” the job posts spell out the mission:
- “Renewal Coordinator – Keep Clients Coming Back at HarborLoop”
- “Renewal Coordinator (Entry-Level) – Start Your Client Success Career at HarborLoop”
These titles instantly show the candidate what the role is about and why it matters, while also hinting at company identity and growth opportunities.
2. Video Before the “Who We Are” Section
Adding a short Loom or YouTube video gives a personal touch. Candidates hear directly from the hiring manager or team lead, which makes the post feel human and approachable. In a sea of text-only listings, this stands out.
3. Warm “Who We Are” and Culture Sections
The descriptions don’t bury candidates in corporate jargon. Instead, they show HarborLoop’s mission in plain English—helping ecommerce brands and 3PLs run smoothly—and then share a snapshot of company culture. That mix helps candidates assess both the work they’ll do and the environment they’ll do it in.
4. Why This Role Is a Great Fit
Instead of just saying “responsible for renewals,” the posts explain impact: protecting recurring revenue, reducing churn, and supporting company growth. This frames the job as meaningful, not just administrative.
5. Responsibilities That Show Purpose
Tasks like “own the renewal motion” or “track contract expirations” are tied back to real outcomes (customer trust, on-time renewals, accurate forecasting). Even the entry-level version makes the work feel like part of a bigger mission.
6. Flexible and Transparent Requirements
- Experienced role: asks for 2+ years, but keeps it broad (renewals, CS, or account coordination).
- Entry-level role: lowers barriers and focuses on traits (detail-oriented, good communicator, willing to learn).
This balance ensures the job post appeals to both seasoned professionals and motivated newcomers.
7. Separate Perks & Benefits
Listing concrete benefits—insurance, PTO, learning budgets, growth paths—shows respect and transparency. Candidates know what’s in it for them, beyond a paycheck.
8. Respectful Application Process
Instead of a cold “only shortlisted candidates will be contacted,” both posts highlight WorkScreen as a fair, skills-first evaluation. That signals:
- You value their time
- You review all applications fairly
- You care about candidate experience
✅ The big difference: These posts connect with candidates emotionally and practically. They show purpose, culture, growth, and respect—exactly the things top candidates look for when deciding whether to apply.
Example of a Bad Renewal Coordinator Job Description (And Why It Fails)
Job Title: Renewal Coordinator
Company: HarborLoop
Location: Remote
Type: Full-Time
Job Summary
HarborLoop is seeking a Renewal Coordinator to manage contracts and ensure customers renew on time.
Key Responsibilities
- Track renewals
- Update CRM
- Send renewal notices
- Report on renewals
Requirements
- Bachelor’s degree required
- 3+ years of experience
- Strong communication skills
- Proficient in Microsoft Office
How to Apply
Please send your résumé and cover letter to hr@harborloop.com. Only shortlisted candidates will be contacted.
❌ Why This Job Post Falls Short
1. Generic, Lifeless Title
Just “Renewal Coordinator.” Nothing about mission, growth, or impact. Doesn’t sell the role or company.
2. Cold, Minimal Summary
The intro is one sentence long and tells candidates nothing about the company’s purpose, customers, or why the role exists.
3. Responsibilities Are Too Vague
“Track renewals” or “update CRM” could mean anything. There’s no connection to outcomes, impact, or why the work matters.
4. Requirements Raise Unnecessary Barriers
Requiring a bachelor’s degree and 3+ years of experience automatically cuts out entry-level talent. No mention of transferable skills or willingness to train.
5. Zero Culture or Values
No insight into the team environment, company values, or what working at HarborLoop feels like. Candidates have no sense of belonging.
6. No Salary or Perks
Leaving out compensation and benefits makes the role feel outdated and non-competitive. Top candidates expect transparency.
7. Cold, Dismissive Hiring Process
“Only shortlisted candidates will be contacted” is impersonal and discouraging. It signals that the company doesn’t respect applicants’ time.
👉 Bottom line: This post feels like a box-ticking exercise. It doesn’t inspire, doesn’t connect, and doesn’t answer the one question top candidates always ask: “Why should I join this company instead of another one?”
Bonus Tips to Make Your Renewal Coordinator Job Post Stand Out
Most companies stop at responsibilities and requirements. But if you want to attract great
candidates—not just the ones applying everywhere—add these extras to your post:
1. Add a Security & Privacy Notice
Show applicants you take their trust seriously:
“We take the security and privacy of all job applicants very seriously. We will never ask for payment, bank details, or personal financial information during any part of the hiring process.”
This small addition signals professionalism and reassures candidates they’re applying to a legitimate, trustworthy company.
2. Be Transparent About Leave and Flexibility
Renewal Coordinators often deal with deadlines and time-sensitive work. Highlighting time off shows you care about balance:
“Enjoy 20 paid days off annually, plus company holidays, so you can recharge and return focused.”
Transparency about flexibility makes your role more appealing.
3. Showcase Training & Growth Opportunities
Many Renewal Coordinators want to grow into Customer Success, Account Management, or Revenue Operations. Position your company as a place where they can build a career:
“We invest in your growth with annual learning stipends, mentorship programs, and clear career paths into senior renewals, account management, or CS leadership roles.”
4. Include a Video From the Hiring Manager or Team
Candidates want to see the people behind the role. A simple Loom or YouTube link adds warmth and trust. Bonus: it makes your job post stand out instantly compared to text-only listings.
Here is an example that we used in our master guide on how to write a great job post description , you can check it out here https://www.loom.com/share/ba401b65b7f943b68a91fc6b04a62ad4
5. Explain Your Hiring Process Clearly
Instead of leaving in the dark, outline what they can expect. For example:
- Step 1: Apply via WorkScreen evaluation
- Step 2: First-round interview with Hiring Manager
- Step 3: Practical exercise (case study on renewals scenario)
- Step 4: Final interview + decision
Clarity reduces anxiety and makes more candidates excited to apply.
✨ Pro Tip: Think of your job post as both a marketing document and a hiring tool. The more human, transparent, and respectful it feels, the more likely you are to attract Renewal Coordinators who care about doing the job well—not just landing any job.
Should You Use AI to Write a Renewal Coordinator Job Description?
It’s tempting to let AI do all the work. Many job boards and ATS platforms now offer one-click job description generators. But here’s the truth: using AI blindly will hurt your hiring more than it helps.
❌ Why You Shouldn’t Rely on AI Alone
- You’ll get generic filler. AI without context churns out posts that sound identical to everything else online.
- It attracts the wrong candidates. A bland, cookie-cutter post appeals to people applying everywhere—not the Renewal Coordinators who care about growth, relationships, and impact.
- It weakens your brand. A job post is often the first impression a candidate has of your company. If it feels robotic, so will your brand.
✅ The Right Way to Use AI (with Renewal Coordinator roles as an example)
AI is powerful—but only if you bring the raw ingredients. Here’s how:
- Give it real context: Tell AI what your company does, who your customers are, and what culture you value.
- Example: “We’re HarborLoop, a SaaS platform helping ecommerce brands manage orders and inventory. Our culture is collaborative, respectful, and growth-oriented.”
- Example: “We’re HarborLoop, a SaaS platform helping ecommerce brands manage orders and inventory. Our culture is collaborative, respectful, and growth-oriented.”
- Spell out the role: Define what a Renewal Coordinator actually handles.
- Example: “This role owns customer renewals, tracks contract expirations, and ensures clients feel supported and confident to renew.”
- Example: “This role owns customer renewals, tracks contract expirations, and ensures clients feel supported and confident to renew.”
- Include tone + values: Decide if you want the job post to feel casual, mission-driven, or professional.
- Example: “We want a warm, human tone that shows candidates we respect their time.”
- Example: “We want a warm, human tone that shows candidates we respect their time.”
- Prompt for clarity, not shortcuts:
- Bad prompt: “Write me a Renewal Coordinator job description.”
- Good prompt:
“Help me write a Renewal Coordinator job description for HarborLoop. We’re hiring someone to track contracts, manage renewals, and reduce churn. Our culture is respectful and collaborative. Salary range is $62K–$78K. Benefits include health, PTO, and a learning stipend. Here are a few notes I’ve written to get you started: [paste your notes]. Please write in a friendly, professional tone and highlight why the role matters to our customers.”
- Bad prompt: “Write me a Renewal Coordinator job description.”
👉 Bottom line: AI can polish your message, but it can’t replace your insight into what makes your company unique. Use it as an assistant, not an author.
Build a winning team—without the hiring headache.
WorkScreen helps you hire fast, confidently, and without second-guessing.
Copy-Paste Renewal Coordinator Job Description Templates
We get it—sometimes you just need something fast. Maybe you’ve already read this guide and understand what makes a strong job post, but you also want a solid starting point you can copy, paste, and tailor to your company in a few minutes.
That’s what this section is for.
✏️ Important Reminder:
Don’t copy this word-for-word and expect magic.
This is a foundation, not a final draft.
Add a Loom video, inject your team culture, and edit the details to reflect your actual company.
In this section, you’ll find two ready-to-use job description templates for quick copy-paste use — but please remember, like we mentioned above, don’t just copy them word-for-word and expect results.
Think of these as starting points, not final drafts.
- Option 1: A more conversational, culture-first job description that highlights personality and team fit.
- Option 2: A more structured format, including a Job Brief, Responsibilities, and Requirements for a traditional approach.
✅ Option 1: Conversational Job Description Template (Culture-First Style)
Job Title: Renewal Coordinator – Keep Clients Coming Back at [Company Name] 💼 Location: Remote (HQ: [City, State]) 🕒 Type: [Full-Time/Part-Time] 💰 Salary Range: [${X},000 – ${Y},000]/year
🎥 A quick word from the Hiring Manager (Insert Loom/YouTube link here)
Who We Are
[Company Name] helps [your customer type—e.g., mid-market SaaS teams / healthcare providers / ecommerce brands] run smoother by [plain-English mission—what your product/service enables for them]. Our goal is simple: help customers get consistent value so renewing is the obvious choice.
Our Culture
We value clarity, ownership, and respectful communication. We’re collaborative, coachable, and focused on doing the small things right—because that’s how you keep customers for the long haul.
Why This Role Is a Great Fit
Your work protects recurring revenue, reduces churn, and strengthens customer trust. If you like balancing details with relationships—and you enjoy helping people feel confident about continuing—this role will fit you well.
What You’ll Do
- Manage the end-to-end renewal process for your customer portfolio
- Track contract expirations and run proactive outreach and follow-ups
- Coordinate with Sales/CS, Finance, and Legal for clean, timely contracts
- Answer questions, resolve objections, and escalate appropriately
- Maintain accurate CRM records and renewal forecasts
What We’re Looking For
- 2+ years in renewals, customer success, or account coordination (any industry)
- Clear written/verbal communication; calm, professional presence
- Organized, deadline-reliable, and detail-oriented
- Comfortable with CRMs (e.g., Salesforce/HubSpot) and basic spreadsheets
- Customer-first mindset; you solve problems with empathy
Perks & Benefits
- [Health, dental, and vision insurance]
- [Flexible PTO + paid holidays]
- [Retirement plan with company match]
- [Home office stipend + annual learning budget]
- [Growth paths into Senior Renewals, CS, AM, or RevOps]
How to Apply
We respect your time. That’s why we use WorkScreen—so you’re evaluated based on strengths, not buzzwords. Click the link below to complete your short, structured evaluation:
👉 [Insert WorkScreen Link]
✅ Option 2: Structured “Job Brief + Responsibilities + Requirements” Format
Job Title: Renewal Coordinator – Protect Recurring Revenue at [Company Name] 💼 Location: Remote (HQ: [City, State]) 🕒 Type: [Full-Time/Part-Time] 💰 Salary Range: [${X},000 – ${Y},000]/year
Job Brief
We’re hiring a Renewal Coordinator to manage contract timelines, support customers through the renewal decision, and maintain strong net revenue retention. You’ll coordinate with cross-functional teams to ensure contracts are accurate, timely, and easy for customers to complete.
Key Responsibilities
- Track contract end dates and initiate proactive renewal outreach
- Prepare quotes/amendments; coordinate signatures, POs, and invoices
- Answer renewal questions; resolve common objections; escalate complex cases
- Maintain clean CRM data and accurate renewal forecasts
- Partner with Sales/CS on upsell/cross-sell opportunities where appropriate
Requirements
- 2+ years in renewals, customer success, account coordination, or admin ops
- Strong organization and follow-through; deadlines don’t slip
- Excellent written and verbal communication
- Familiarity with CRMs (Salesforce/HubSpot) and basic contract workflows
- Ability to manage multiple priorities with professionalism
Perks & Benefits
- [Comprehensive health, dental, and vision coverage]
- [20 days paid time off + company holidays]
- [Retirement plan with company match]
- [Learning stipend + mentorship opportunities]
- [Remote-first flexibility]
How to Apply
We respect your time. That’s why we use WorkScreen—so you’re evaluated based on strengths, not buzzwords. Click the link below to complete your short, structured evaluation:
👉 [Insert WorkScreen Link]
Next Step: Let WorkScreen Handle the Heavy Lifting
Writing a Renewal Coordinator job post the right way is only half the battle. Once applications start rolling in, you’ll need to quickly identify who’s serious, who’s skilled, and who’s just applying everywhere.
That’s where WorkScreen.io comes in.
With WorkScreen, you can:
- Quickly spot your most promising candidates
WorkScreen automatically evaluates, scores, and ranks applicants on a performance-based leaderboard—making it easy to spot top talent, save time, and make smarter, data-driven hiring decisions.
- Easily run one-click skill tests
With WorkScreen, you can administer one-click skill tests to assess candidates based on real-world ability—not just credentials like résumés and past experience. This helps you hire more confidently and holistically.
- Filter out low-effort applications
WorkScreen automatically eliminates low-effort applicants who use AI Tools to apply, copy-paste answers, or rely on “one-click apply.” This way, you focus only on genuine, committed, and high-quality candidates—helping you avoid costly hiring mistakes.
👉 Ready to hire your next Renewal Coordinator with confidence?
Create your job post with WorkScreen today, share your custom link anywhere, and let the platform streamline the evaluation process.
✅ Smarter hiring.
✅ Faster results.
✅ Better candidates.
Renewal Coordinator Job Description - FAQs
The best Renewal Coordinators blend hard skills with soft skills. On the hard skills side, look for strong organizational ability, CRM/database proficiency, and a basic grasp of contracts or order management. On the soft skills side, prioritize clear communication, empathy, negotiation confidence, and attention to detail. The mix matters: they’re managing deadlines and building customer trust.
Salaries vary by industry, region, and experience. In the U.S., Renewal Coordinators typically earn between $50,000–$70,000 per year, with experienced hires in SaaS or enterprise industries reaching $75,000–$85,000+. Entry-level roles may start closer to $40,000–$48,000. Companies often add performance bonuses tied to renewal or retention targets.
Customer Success Managers (CSMs) focus on the broader customer journey—adoption, product usage, upsell opportunities, and long-term health. A Renewal Coordinator, on the other hand, zeroes in on the renewal event itself: tracking contracts, managing timelines, and ensuring signatures happen smoothly. In some companies, the two roles overlap; in others, they’re distinct.
Useful metrics include:
- On-time renewal rate (percentage of contracts renewed before expiration)
- Net Revenue Retention (NRR) and Gross Renewal Rate (GRR)
- Churn/attrition rate
- Average days-to-renewal completion
- Error-free contracts processed
These KPIs track both efficiency and impact on revenue.
