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If you’ve searched for a “Renewal Executive job description” online, chances are you’ve found a wall of bullet points that all look the same. Responsibilities. Requirements. Apply here. But here’s the truth: generic posts don’t excite top candidates—they bore them. The best Renewal Executives aren’t looking for another checklist. They want to know what they’ll actually be driving, who they’ll work with, and why the role matters to your business.
That’s why before you dive in, I recommend reading our full guide on how to write a job post that attracts top talent , Link https://workscreen.io/how-to-write-a-job-post/ —it shows you why generic posts fail to attract top talent and how to turn your job post into a powerful recruiting tool.
This article takes those lessons and applies them specifically to the Renewal Executive role. Instead of handing you another cookie-cutter template, we’ll show you how to write a Renewal Executive job description that attracts motivated, high-performing candidates. You’ll learn how to frame the role in plain English, use templates that work, and avoid the mistakes that scare away serious applicants.
Hiring doesn’t have to be hard.
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What a Renewal Executive Actually Does - Their Roles
A Renewal Executive is the person who makes sure your existing customers stay with you. Instead of chasing brand-new deals, their focus is on keeping relationships strong, ensuring contracts are renewed on time, and identifying upsell or cross-sell opportunities along the way.
Think of them as part problem-solver, part relationship-builder. A great Renewal Executive doesn’t just send reminders when a contract is about to expire—they build trust throughout the customer lifecycle. They answer questions, resolve issues, and show the value of sticking with your product or service.
In other words: while your sales team brings customers in, your Renewal Executive keeps them around. And in today’s competitive market, retention is just as important—if not more—than new acquisition.
Two Great Renewal Executive Job Description Templates
We’ll provide two tailored job description options:
1.✅ Option 1: For employers looking to hire an experienced candidates with prior experience.
2.Option 2: For employers open to hiring entry-level candidates or those willing to train someone with potential.
✅ Option 1: Job Description for Experienced Renewal Executive
Job Title: Renewal Executive — SaaS Retention & Growth (Remote, US-Based)
Compensation: $65,000–$75,000 base + performance bonuses
Schedule: Full-time | Flexible Remote
🎥 Watch (60s): Intro from Lauren Patel, VP of Customer Growth — [Insert Loom/YouTube link]
Who We Are
Kitewave is a B2B SaaS platform that helps mid-market companies understand product usage and reduce churn with real-time subscription analytics. We’re a remote-first team headquartered in Austin, serving 1,300+ customers across North America and EMEA. Our mission is simple: help customers renew with confidence because they see clear, ongoing value. We’re pragmatic, data-driven, and customer-obsessed.
About the Role
You’ll own a defined book of business and the full renewal lifecycle—from proactive engagement to negotiation and close. You’ll partner with Customer Success and Support to remove friction, surface measurable value, and expand adoption where it truly helps the customer.
What You’ll Do
- Manage renewal cycles end-to-end for assigned accounts (forecast, engage, negotiate, close).
- Proactively de-risk churn by addressing value gaps and escalating blockers early.
- Identify upsell/cross-sell opportunities and collaborate with CS/AMs to close.
- Maintain accurate renewal forecasts and notes in Salesforce/HubSpot.
- Report on retention metrics (gross/net dollar retention, logo retention).
What We’re Looking For
- 2+ years in renewals, account management, or customer success (SaaS preferred).
- Confident negotiator with clear, empathetic communication.
- Strong commercial acumen; comfortable with quota and retention targets.
- CRM fluency (Salesforce/HubSpot) and general SaaS/usage analytics savvy.
Why This Role Is a Great Fit
- You want real ownership of a meaningful book of business and clear impact on NRR.
- You enjoy cross-functional problem-solving (CS, Support, Product, Finance).
- You like a remote-first culture that values outcomes and candor over theatrics.
- Clear path to Senior Renewal Executive or Account Manager based on performance.
Perks & Benefits
- Competitive base + performance bonuses
- Medical, dental, vision + mental health stipend
- 401(k) with company match
- 15 PTO days + 10 paid holidays + flexible sick days
- Home office/WFH stipend + quarterly learning budget
How to Apply
We respect your time. That’s why we use WorkScreen—so you’re evaluated based on strengths, not buzzwords. Click the link below to complete your short, structured evaluation:
👉 [Insert WorkScreen Link]
✅ Option 2: Job Description For Entry-Level / Willing-to-Train Renewal Executive
Job Title: Renewal Executive — Customer Retention Associate (Hybrid — Phoenix, AZ)
Compensation: $40,000–$48,000 base + commission
Schedule: Full-time | Mon–Fri | Onsite Tue–Thu, Remote Mon/Fri
🎥 Watch (60s): Hello from Diego Alvarez, Director of Customer Experience — [Insert Loom/YouTube link]
Who We Are
FieldFleet builds field-service scheduling and billing software for home-services companies (HVAC, plumbing, electrical). We’re headquartered in Phoenix, AZ, supporting 700+ contractors who rely on us to keep crews scheduled, invoices accurate, and customers happy. We’re practical, service-minded, and we care deeply about helping small businesses thrive.
About the Role
No renewals experience? That’s okay. We’ll teach you our systems, renewal cadence, and negotiation basics. If you’re coachable, curious, and comfortable talking to customers, you can grow quickly here.
What You’ll Do
- Reach out to customers 60–90 days before contract end to confirm value and next steps.
- Log touchpoints and renewal health in our CRM; set reminders and follow-ups.
- Troubleshoot simple issues and route technical tickets to Support.
- Spot light upsell opportunities (additional seats/modules) and flag to senior AMs.
- Support renewal documentation and e-signature routing.
What We’re Looking For
- 0–1 year of professional experience (customer service, sales, or admin a plus).
- Friendly, clear communicator (phone + email) with strong follow-through.
- Quick learner with basic SaaS/CRM comfort; organized and reliable.
- High school diploma or equivalent; associate/BA is a plus, not required.
Why This Role Is a Great Fit
- You want a customer-facing career path (CS, Account Management, or Renewals).
- You’ll get hands-on training, weekly coaching, and real responsibility fast.
- You like a hybrid routine with a supportive in-office crew Tue–Thu.
- You’ll see your impact: keeping local service businesses running smoothly.
Perks & Benefits
- Health, dental, vision + FSA
- 12 PTO days in year one + paid holidays + volunteer day
- Monthly commuter stipend + home-office support for remote days
- Tuition reimbursement for job-related courses/certifications
- Team lunches (Wednesdays) and quarterly offsites
How to Apply
We respect your time. That’s why we use WorkScreen—so you’re evaluated based on strengths, not resumes. Click the link below to complete your short, structured evaluation:
👉 [Insert WorkScreen Link]
Don’t let bad hires slow you down.
WorkScreen helps you identify the right people—fast, easy, and stress-free.
Breakdown of Why These Renewal Executive Job Posts Work
Let’s break down what makes the two templates above effective and different from the generic posts you’ll find elsewhere:
1. The Job Titles Are Clear and Specific
Instead of “Renewal Executive” on its own, the posts specify context like “SaaS Retention & Growth (Remote, US-Based)” or “Customer Retention Associate (Hybrid — Phoenix, AZ).” This gives candidates an immediate sense of what industry the role is in, what level it targets, and how they’ll work.
2. Video from a Real Leader Adds Trust
Both examples include a short Loom/YouTube video from the hiring manager. This instantly humanizes the role, shows candidates the people behind the job, and builds trust. It also makes your post stand out in a sea of text-heavy listings.
3. Company Profiles Are Specific and Relatable
Instead of vague placeholders, the “Who We Are” sections showcase Kitewave and FieldFleet with real missions, industries, and customer bases. This helps candidates quickly decide if they connect with the company’s purpose and audience.
4. Responsibilities Show Impact, Not Just Tasks
Rather than “manage renewals,” the responsibilities frame why it matters: reducing churn, surfacing value, expanding adoption. The entry-level role also shows how early tasks (logging CRM touchpoints, flagging upsells) directly support retention.
5. Requirements Are Calibrated to the Audience
- For experienced hires: SaaS familiarity, negotiation confidence, and quota comfort.
- For entry-level: communication skills, curiosity, and reliability, with reassurance that training is provided.
This widens your talent funnel while filtering the right people into the right track.
6. “Why This Role Is a Great Fit” Sells the Opportunity
This section goes beyond perks—it makes the candidate imagine themselves succeeding in the role. For Kitewave, it’s ownership of a high-impact book of business. For FieldFleet, it’s a clear career path and fast growth.
7. Perks & Benefits Are Transparent and Separate
Listing salary upfront plus benefits (healthcare, PTO, stipends, etc.) signals transparency. Separating these from the “Why Fit” section keeps the emotional pitch distinct from the practical details.
8. Application Process Shows Respect
Both templates use WorkScreen with clear, human language: “We respect your time.” This sets expectations, reduces anxiety, and shows fairness—qualities top candidates notice.
Example of a Bad Renewal Executive Job Description (And Why It Fails)
Job Title: Renewal Executive
Company: GlobalSoft Solutions
Job Type: Full-Time
Location: Remote
Job Summary
We are seeking a Renewal Executive to handle customer contract renewals. The Renewal Executive will manage accounts, update records, and process renewals.
Key Responsibilities
- Manage renewal process.
- Contact customers about contract expirations.
- Update CRM system.
- Ensure renewals are completed on time.
Requirements
- Bachelor’s degree in Business or related field.
- 3–5 years of experience.
- Strong communication skills.
- Ability to multitask.
How to Apply
Interested candidates should send their CV and cover letter to hr@globalsoft.com. Only shortlisted applicants will be contacted.
❌ Why This Job Post Fails
- Generic Job Title
Just saying “Renewal Executive” doesn’t provide industry, level, or scope. A candidate can’t tell whether this role is SaaS renewals, insurance renewals, or something else entirely. - No Personality or Mission
The “About Us” section is missing entirely. Nothing tells the candidate what GlobalSoft does, why the company exists, or why the role matters. - Responsibilities Are Too Vague
“Manage renewal process” and “update CRM system” could apply to hundreds of roles. Nothing about value delivery, churn prevention, or upsell opportunities. - Requirements Are Overly Narrow
Bachelor’s degree and “3–5 years of experience” without flexibility will turn away entry-level candidates who could grow into the role. There’s no encouragement for those with transferable skills. - No Salary or Benefits Transparency
Today’s candidates expect clarity on compensation and perks. Leaving it out feels outdated and discourages high-quality applicants. - Cold, Impersonal Application Process
“Send your CV. Only shortlisted applicants will be contacted.” This makes the process sound dismissive and unwelcoming. Strong candidates want to know what happens after they apply. - Zero Employer Branding
No mention of culture, values, or team environment. Without this, the post doesn’t stand out—and candidates assume the company doesn’t value employee experience.
Bonus Tips to Make Your Renewal Executive Job Post Stand Out
If you want your Renewal Executive job description to do more than just inform, here are a few extras you can add to give candidates confidence, build trust, and make your role feel more attractive:
1. Add a Security & Privacy Notice
Candidates are increasingly wary of scams. Including a short line about privacy helps you stand out as a professional, trustworthy employer.
💡 Example: “We take the security and privacy of applicants seriously. We will never ask for payment, bank details, or personal financial information during the hiring process.”
2. Mention Leave & Flexibility
Retention roles can be intense—so flexibility is a selling point. Highlight PTO or flexible work arrangements upfront.
💡 Example: “Enjoy up to 20 days PTO + 10 paid holidays each year, so you can recharge and come back stronger.”
3. Highlight Training & Growth Opportunities
Show candidates that they’ll grow, not stagnate. Renewal Executives often progress into Account Manager or Customer Success Manager roles.
💡 Example: “We invest in your growth with mentorship, renewal negotiation training, and a clear career path into senior roles.”
4. Include a Loom or YouTube Video
A short message from the hiring manager (or a teammate in the same role) gives your post personality and authenticity. It also shows candidates you value transparency.
Here is an example that we used in our master guide on how to write a great job post description , you can check it out here https://www.loom.com/share/ba401b65b7f943b68a91fc6b04a62ad4
5. Showcase Employee Voices
If you have Glassdoor reviews, employee testimonials, or even a short quote, link to them. Real voices build credibility better than polished marketing copy.
6. Be Upfront About Metrics
High performers like clarity. Share what success looks like in this role: “Our Renewal Executives typically manage 100–150 accounts and target 92%+ renewal rates.” This sets expectations and attracts candidates who thrive on measurable goals.
7. Call Out Supportive Culture
Renewal work is about relationships—and that starts internally. Reinforce that candidates won’t be left on an island but will collaborate closely with Sales, CS, and Support.
Should You Use AI to Write a Renewal Executive Job Description?
AI tools can be helpful, but here’s the truth: if you just tell AI “write me a Renewal Executive job description,” you’ll end up with something generic, boring, and ineffective. And that’s exactly what will repel the kind of candidates you want.
❌ Why You Shouldn’t Rely on AI Alone
- Generic output: One-click AI descriptions read like every other bland post online.
- Wrong applicants: A vague description attracts mass “apply-to-everything” candidates, not skilled Renewal Executives.
- Damaged employer brand: Remember, your job post is often the first impression candidates get of your company. A lifeless, AI-written post says you don’t care about culture or authenticity.
✅ The Right Way to Use AI
AI is a polishing tool—not a replacement for your input. If you give it the raw ingredients, it can help you structure and refine your message. Here’s how to do it properly:
- Start with context.
Provide details like your company mission, renewal targets, team culture, and perks. - Be specific about the role.
Tell AI: “We’re hiring a Renewal Executive to own customer retention and upsells in our SaaS business. They’ll manage 100–150 accounts, target 90%+ renewal rate, and collaborate with Customer Success.” - Give it your voice.
Share notes on tone: conversational, human, transparent. - Prompt example:
“Help me write a Renewal Executive job description for [Your Company Name]. Our culture is [Insert Culture Notes]. We want to attract candidates who are [Insert Ideal Traits]. We offer [Insert Benefits], and our hiring process looks like this [Insert Process]. Here are my draft notes: [Paste notes]. Please organize and polish this into a compelling, candidate-friendly job post.”
The difference is night and day. Instead of a lifeless template, you get a polished, human job description that reflects your actual company.
Build a winning team—without the hiring headache.
WorkScreen helps you hire fast, confidently, and without second-guessing.
Copy-Paste Renewal Executive Job Description Templates
We get it—sometimes you don’t have the time to build a job description from scratch. That’s why we’ve included two quick-start versions below.
✏️ Important Reminder:
Don’t copy this word-for-word and expect magic.
This is a foundation, not a final draft.
Add a Loom video, inject your team culture, and edit the details to reflect your actual company.
In this section, you’ll find two ready-to-use job description templates for quick copy-paste use — but please remember, like we mentioned above, don’t just copy them word-for-word and expect results.
Think of these as starting points, not final drafts.
- Option 1: A more conversational, culture-first job description that highlights personality and team fit.
- Option 2: A more structured format, including a Job Brief, Responsibilities, and Requirements for a traditional approach.
✅ Option 1: Conversational, Culture-First Template (Experienced)
Job Title: Renewal Executive — SaaS Retention & Growth at [Company Name]
💼 Location: Remote (HQ: [City, State])
🕒 Type: [Full-Time/Part-Time]
💰 Salary Range: [${X},000 – ${Y},000]/year
🎥 Watch (60s): A quick hello from [Hiring Manager Name], [Title] — [Insert Loom/YouTube link]
Who We Are
[Company Name] helps [your target customers—e.g., mid-market SaaS teams] reduce churn and grow revenue with [short product value—e.g., real-time subscription analytics]. We serve [#]+ customers across [regions] and believe renewals are won by delivering clear, ongoing value—not pressure tactics.
Why This Role Is a Great Fit
You’ll own a defined portfolio and the full renewal lifecycle—from proactive engagement to negotiation and close. If you love blending problem-solving with people skills and want visible impact on NRR/retention, this role gives you real ownership, cross-functional collaboration, and a path to senior commercial roles.
What You’ll Do
- Lead proactive renewal conversations with assigned customers.
- De-risk churn by surfacing value gaps early and coordinating fixes.
- Negotiate renewal terms with confidence and empathy.
- Identify sensible upsell/cross-sell opportunities and partner with AM/CS.
- Maintain accurate renewal forecasts and notes in [CRM—e.g., Salesforce/HubSpot].
- Report on retention metrics (e.g., gross/net dollar retention, logo retention).
What We’re Looking For
- 2+ years in renewals, account management, or customer success ([industry] a plus).
- Clear communicator and confident negotiator; comfortable with quotas/targets.
- CRM fluency ([Salesforce/HubSpot/Other]); data-curious with usage metrics.
- Bonus: experience with [your product category] or [adjacent tools].
Perks & Benefits
- Competitive base + performance bonus/commission
- [Health, dental, vision] + [mental health stipend/EAP]
- [Retirement plan—e.g., 401(k) match / pension]
- [#] PTO days + [#] paid holidays + flexible sick days
- [WFH/home-office stipend] + [annual learning budget]
How to Apply
We respect your time. That’s why we use WorkScreen—so you’re evaluated based on strengths, not buzzwords. Click the link below to complete your short, structured evaluation:
👉 [Insert WorkScreen Link]
✅ Option 2: Structured Template (Job Brief + Responsibilities + Requirements) — Entry-Level/Willing to Train
Job Title: Renewal Executive — Customer Retention Associate at [Company Name]
💼 Location: [Onsite/Hybrid/Remote—specify] (HQ: [City, State])
🕒 Type: [Full-Time/Part-Time]
💰 Salary Range: [${X},000 – ${Y},000]/year
Job Brief
[Company Name] is hiring a Renewal Executive to keep existing customers engaged and renewing on time. This [entry-level/hybrid/etc.] role includes hands-on training in renewal cadence, value storytelling, and light negotiation, with growth paths into Customer Success or Account Management.
Responsibilities
- Reach out [60–90] days before contract end to confirm value and next steps.
- Log renewal health, touchpoints, and follow-ups in [CRM].
- Coordinate with Support/CS to resolve issues that could affect retention.
- Identify light upsell opportunities (e.g., [seats/modules]) and flag to senior team.
- Maintain accurate renewal pipeline and forecasting.
Requirements
- 0–1 year experience (customer service, sales, or admin a plus).
- Friendly, clear communicator (phone + email) with strong follow-through.
- Organized, reliable, and quick to learn new software.
- [Education preference—e.g., HS diploma required; BA preferred but not required].
Perks & Benefits
- [Health, dental, vision] + [FSA/HSA]
- [#] PTO days + paid holidays + [volunteer day/flex time]
- [Tuition reimbursement / certification budget / mentorship]
- [Commuter stipend / WFH stipend / team lunches / offsites]
How to Apply
We respect your time. That’s why we use WorkScreen—so you’re evaluated on skills, not just resumes. Start your short, structured evaluation here:
👉 [Insert WorkScreen Link]
Next Step: Let WorkScreen Handle the Hard Part
Writing a Renewal Executive job description the right way helps you attract serious candidates. But once the applications start coming in, the real challenge begins: separating the genuine, high-potential applicants from the copy-paste or low-effort ones.
That’s where WorkScreen.io comes in.
With WorkScreen, you can:
- Quickly identify your most promising candidates.
WorkScreen automatically evaluates, scores, and ranks applicants on a performance-based leaderboard—making it easy to spot top talent, save time, and make smarter, data-driven hiring decisions.
- Easily administer one-click skill tests.
With WorkScreen, you can administer one-click skill tests to assess candidates based on real-world ability—not just credentials like résumés and past experience. This helps you hire more confidently and holistically.
- Eliminate low-effort or AI-driven applications.
WorkScreen automatically eliminates low-effort applicants who use AI Tools to apply, copy-paste answers, or rely on “one-click apply.” This way, you focus only on genuine, committed, and high-quality candidates—helping you avoid costly hiring mistakes.
👉 Start using WorkScreen today
turn your Renewal Executive job description into your best recruiting tool.
Renewal Executive Job Description - FAQs
A strong Renewal Executive combines relationship-building and commercial skills. Look for candidates who:
- Communicate clearly and confidently with customers.
- Can negotiate renewal terms while maintaining trust.
- Are detail-oriented and able to track multiple contracts in a CRM.
- Understand customer success principles and the value of retention.
- Stay calm under pressure when resolving last-minute issues.
Use data to identify churn risks and upsell opportunities.
The salary for Renewal Executives varies by industry, location, and experience. In the U.S., the average range typically falls between $55,000 and $75,000 per year, with additional bonuses or commissions tied to renewal performance. Entry-level roles may start closer to $40,000–$50,000, while senior Renewal Executives in SaaS or enterprise accounts can earn $80,000+ including incentives.
While Account Managers often oversee the broader customer relationship (upsells, cross-sells, strategic growth), Renewal Executives focus specifically on ensuring contracts are renewed on time. They are specialists in retention, with performance measured heavily on renewal rates and churn reduction.
Key performance indicators include:
- Gross Renewal Rate (GRR): Percentage of revenue retained without upsells.
- Net Renewal Rate (NRR): Percentage including upsells and expansions.
- Churn rate: Percentage of customers lost.
- On-time renewal rate: Contracts renewed before expiry.
- Upsell pipeline contribution: New revenue identified within renewals.
Companies should consider a Renewal Executive when:
- Customer contracts are growing in volume.
- Account Managers are stretched too thin between growth and renewals.
- Churn becomes a significant revenue risk.
This hire usually happens once a company moves beyond early-stage and begins scaling its customer base.
