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If you’ve Googled “Renewal Manager job description”, you’ve probably seen the same recycled templates: bullet points, buzzwords, and generic filler content. The problem? Posts like that don’t actually attract great Renewal Managers—they just check boxes.
And that’s why most companies struggle. Top Renewal Manager candidates aren’t motivated by a lifeless list of duties. They want to know the impact they’ll make, the team they’ll join, and the mission behind the role.
That’s exactly what we’ll cover here. In this guide, you’ll not only get a ready-to-use Renewal Manager job description template—you’ll also learn how to write one that connects, inspires, and helps you attract the kind of candidates who will actually drive retention and long-term revenue growth.
👉 If you haven’t already, I also recommend reading our full guide on how to write a job post that attracts top talent , Link https://workscreen.io/how-to-write-a-job-post/ —it breaks down why most posts fail to convert quality applicants, and what to do instead.
Smart Hiring Starts Here
WorkScreen simplifies the hiring process, helping you quickly identify top talent while eliminating low-quality applications. By saving you countless hours and reducing the risk of bad hires, it empowers you to build a team that delivers results
What A Renewal Manager Actually Does - Their Roles
A Renewal Manager is the person responsible for keeping your existing customers happy—and ensuring they continue doing business with you. While sales teams focus on winning new clients, Renewal Managers focus on retaining and growing the ones you already have.
In plain English: Renewal Managers make sure contracts get renewed, customers stay engaged, and churn is kept to a minimum.
But here’s the catch—this role is not just about sending reminders when a contract is about to expire. A great Renewal Manager:
- Builds trusted relationships with customers.
- Identifies opportunities for upsells and cross-sells.
- Collaborates with account managers, sales, and support to solve problems before they escalate.
- Protects recurring revenue and contributes directly to long-term growth.
In many companies, Renewal Managers are the unsung heroes of customer success. They combine negotiation skills with empathy, problem-solving, and commercial awareness. When they do their job well, your business benefits from stronger customer loyalty, predictable revenue, and lower acquisition costs.
Two Great Renewal Manager Job Description Templates
We’ll provide two tailored job description options:
1.✅ Option 1: For employers looking to hire an experienced candidates with prior experience.
2.Option 2: For employers open to hiring entry-level candidates or those willing to train someone with potential.
✅ Option 1: Job Description For Experienced Renewal Manager
Job Title: Renewal Manager – Mid-Market SaaS
Location: Hybrid (San Francisco, CA) | Full-Time
Compensation: $75,000–$90,000 base + performance bonus + equity band (DOE)
Schedule: Mon–Fri
🎥 A quick word from our hiring manager: [Insert Loom/YouTube link]
Who We Are — BrightCloud Software (fictional)
Founded in 2018, BrightCloud Software helps 2,300+ mid-market ops teams automate complex workflows with our no-code platform. We’re profitable, growing 40% YoY, and maintain 99.95% uptime across North America and EMEA. Customers choose us for fast time-to-value, responsive support, and a product that “just works.” We’re a 120-person team backed by thoughtful investors and obsessed with customer outcomes.
Why This Role Matters
You’ll own the end-to-end renewal motion for a portfolio of mid-market accounts ($10k–$150k ACV). You’ll collaborate with Customer Success, Sales, and Finance to reduce churn risk, forecast accurately, and uncover expansion opportunities—all while advocating for the customer and protecting recurring revenue.
What You’ll Do
- Own renewal strategy, timing, and execution for your book of business
- Diagnose risk early via health signals, product usage, and stakeholder mapping
- Partner with CS and Sales to structure win-win renewal and expansion proposals
- Negotiate terms (pricing, multi-year, ramp) aligned to customer value and company goals
- Maintain clean pipeline hygiene and renewal forecasts in the CRM
- Report on renewal performance; propose playbooks to improve retention
What We’re Looking For
- 2–4 years in renewals/account management/customer success (SaaS preferred)
- Confident negotiator with strong commercial judgment
- Excellent written & verbal communication; executive-ready presence
- Comfortable with data (health scores, cohort analysis, renewal forecasts)
- Cross-functional collaborator (Sales, CS, Finance, Legal, RevOps)
Perks & Benefits
- Medical, dental, vision (company covers 90% of premiums)
- 401(k) with 4% match
- 20 PTO days + 10 company holidays + end-of-year recharge week
- Home office stipend + annual learning budget ($1,500)
- Commute stipend for hybrid days
Why This Role Is a Great Fit
- Real ownership: you’ll directly impact net revenue retention (NRR)
- Mature product with strong customer love (CSAT 4.7/5)
- Supportive leadership, clear career path (Sr. Renewal Manager → Renewals Lead)
- A culture that values outcomes, candor, and long-term relationships
📥 How to Apply
Apply via WorkScreen: [Insert WorkScreen Apply Link]. You’ll complete a short, skills-based evaluation so we can understand your strengths beyond a résumé.
✅ Option 2: Job Description For Entry-Level Renewal Manager Job Description (Trainable)
Job Title: Junior Renewal Manager – Customer Accounts
Location: Remote (US) | Full-Time
Compensation: $50,000–$60,000 base + quarterly bonus
Schedule: Mon–Fri
🎥 A quick word from our hiring manager: [Insert Loom/YouTube link]
Who We Are — LuminaTech (fictional)
LuminaTech is a customer-obsessed SaaS company helping SMBs centralize customer communications and support workflows. We serve 1,200+ businesses across healthcare, professional services, and retail. We’re a 70-person remote-first team known for our empathy, speed, and product simplicity.
Why This Role Matters
We’ll train you on renewals best practices. You’ll track upcoming contracts, connect with customers, coordinate with CS and Sales, and help ensure a smooth, on-time renewal. Your work keeps customers happy and revenue predictable.
What You’ll Do
- Monitor renewal timelines; prepare and send renewal notices
- Coordinate with CS to resolve issues before renewal dates
- Learn negotiation fundamentals by shadowing senior teammates
- Keep records up to date in the CRM; maintain an accurate renewal pipeline
- Identify signals that suggest risk or growth potential and flag to the team
What We’re Looking For
- Strong communicator who enjoys building relationships
- Organized, detail-oriented, and comfortable juggling multiple accounts
- Tech-savvy; familiarity with tools like HubSpot/Salesforce is a plus
- Growth mindset—eager to learn renewals, negotiation, and customer success
Perks & Benefits
- Medical, dental, vision + mental health stipend
- 18 PTO days + flexible winter break + volunteer day
- $1,000 annual learning & development budget
- Remote work stipend + modern productivity toolkit
- Monthly wellness reimbursement
Why This Role Is a Great Fit
- Clear path to Renewal Manager within 12–18 months
- Coaching-first culture with supportive peers and leadership
- Hands-on exposure to customer success and revenue operations
- Work that matters: you’ll help customers stay successful with our product
📥 How to Apply
Apply via WorkScreen: [Insert WorkScreen Apply Link]. Our quick, fair evaluation highlights your potential—even if you’re new to renewals.
Don’t let bad hires slow you down.
WorkScreen helps you identify the right people—fast, easy, and stress-free.
Breakdown of Why These Renewal Manager Job Posts Work
Both job descriptions above are structured to do more than just list duties—they are designed to connect with candidates, set clear expectations, and sell the opportunity. Here’s why they’re effective:
1. Clear & Specific Titles
Instead of a bland “Renewal Manager,” the posts specify Renewal Manager – Mid-Market SaaS or Junior Renewal Manager – Customer Accounts. This instantly tells candidates what kind of role it is, what level of experience is needed, and what type of accounts they’ll handle. Specificity attracts the right applicants and filters out the wrong ones.
2. Human, Welcoming Intros
Both posts open with a short video from the hiring manager. This adds personality and trust, showing there are real people behind the company—not just a faceless HR process. It also makes the post stand out in a sea of text-heavy listings.
3. Authentic Company Descriptions
The “Who We Are” sections are written like a story, not a corporate memo. They tell candidates what the company does, the scale of customers, and why people choose them. Instead of “we are a SaaS company,” it’s “we serve 2,300+ mid-market ops teams with 99.95% uptime.” This builds credibility and attracts candidates aligned with the mission.
4. Role Impact Is Highlighted
The descriptions don’t just list tasks like “manage renewals.” They explain why the role matters: protecting revenue, reducing churn, forecasting accurately. This helps candidates see their impact and gets top performers excited about contributing to something meaningful.
5. Responsibilities Written as Outcomes
Each responsibility is phrased to show what success looks like (“diagnose risk early,” “structure win-win proposals,” “identify signals of risk or growth”). This makes the role feel more purposeful than a generic list of duties.
6. Qualifications With Balance
The experienced hire post sets a clear bar (2–4 years in renewals/account management), while the entry-level version keeps the door open (“growth mindset,” “tech-savvy,” “eager to learn”). This flexibility ensures you can attract both proven professionals and promising beginners.
7. Transparent Compensation & Perks
Both templates include salary ranges, bonuses, and benefits up front. Transparency builds trust, filters out mismatched candidates early, and signals respect. In today’s market, hiding salary is one of the fastest ways to lose great applicants.
8. Separate Perks & Why the Role Is a Great Fit
By clearly separating what you offer (perks & benefits) from why the role is meaningful (impact & growth opportunities), the posts appeal to both the rational (compensation, benefits) and emotional (mission, career path) motivators.
9. Respectful Application Process
Both posts end with a warm, candidate-friendly CTA. Instead of “send CV here,” it explains that the process is skills-based, fair, and designed to highlight strengths. This sets a positive tone and reinforces the company’s respect for applicants’ time.
👉 The big takeaway: These posts don’t just inform—they connect and persuade. They speak to the candidate’s motivations, highlight impact, and show respect throughout the hiring journey. That’s what makes them effective.
Bad Renewal Manager Job Description Example (And Why It Fails)
Job Title: Renewal Manager
Company: GlobalTech Solutions
Location: New York, NY | Full-Time
Job Summary
We are seeking a Renewal Manager to oversee contract renewals for existing customers. The ideal candidate will coordinate with sales and customer success teams to ensure renewals are completed on time.
Responsibilities
- Manage renewal process for clients
- Track upcoming contract deadlines
- Work with sales team as needed
- Ensure company processes are followed
Requirements
- Bachelor’s degree in Business or related field
- 3–5 years of renewal or account management experience
- Strong organizational skills
- Proficient in Microsoft Office
How to Apply
Interested candidates should send a CV and cover letter to hr@globaltech.com. Only shortlisted candidates will be contacted.
❌ Why This Job Post Fails
- Generic Job Title
Just “Renewal Manager.” No industry, no context, no level of seniority. It could apply to any company in any sector, which makes it forgettable and uninspiring. - Cold, Impersonal Intro
“Seeking a Renewal Manager” says nothing about the company’s mission, customers, or why the role exists. There’s no hook to get candidates excited. - Responsibilities Are Vague
“Manage renewal process” and “work with sales team” are too broad. There’s no sense of impact, ownership, or measurable outcomes. - Requirements Are Rigid & Outdated
Listing a degree as a baseline requirement narrows the talent pool unnecessarily. There’s no mention of soft skills (negotiation, communication) that are critical for this role. - No Salary or Benefits Transparency
Serious candidates want to know what’s in it for them. Leaving this out signals a lack of transparency and turns away top applicants. - No Insight Into Culture or Growth
There’s zero mention of what it’s like to work at GlobalTech, what the values are, or how the Renewal Manager can grow. It feels transactional. - Dismissive Hiring Process
“Only shortlisted candidates will be contacted” leaves candidates feeling undervalued. Compare that to a respectful process where every application is acknowledged—it makes a huge difference in candidate experience.
👉 The lesson: A bland, checkbox job description might attract applicants—but not the kind you want. If you want Renewal Managers who are proactive, skilled, and mission-driven, your job post needs to connect, not just inform.
Bonus Tips to Make Your Renewal Manager Job Post Stand Out
Once you’ve nailed the basics, here are extra touches that can take your Renewal Manager job post from good to memorable. These details not only attract more applicants but also signal that your company is thoughtful, transparent, and candidate-first.
1. Add a Security & Privacy Notice
Candidates are increasingly cautious about scams. A short line in your post can build instant trust.
“We take applicant security seriously. We will never ask for payment, bank details, or sensitive financial information during the hiring process.”
2. Mention Flexibility & Leave Days
Top candidates value time off just as much as compensation. If you offer flexible PTO, recharge days, or extra holidays—say it clearly.
“Enjoy 20 PTO days, 10 company holidays, plus a recharge week at the end of the year.”
3. Highlight Training & Growth Opportunities
Make it clear that you don’t just want someone to fill a seat—you want someone who can grow with the company.
“We invest in our people with an annual learning budget, internal mentorship, and clear promotion pathways from Renewal Manager to Senior Renewal Manager or Customer Success Lead.”
4. Include a Loom or YouTube Video
A short video from the hiring manager, team lead, or even CEO makes your job post instantly more personal. Candidates are far more likely to apply when they can “see” the people they’ll work with.
Here is an example that we used in our master guide on how to write a great job post description , you can check it out here https://www.loom.com/share/ba401b65b7f943b68a91fc6b04a62ad4
5. Share Real Employee Voices
Instead of only claiming you have a great culture, link to real reviews or testimonials.
“Hear directly from our team on Glassdoor” or
“Watch this 2-minute clip from one of our Renewal Managers on what it’s like to work here.”
6. Clarify Your Candidate Experience
Most applicants complain about being ghosted. Show you’re different by spelling out your process.
“We reply to every application within two weeks. If you’re shortlisted, we’ll invite you to an interview and give you feedback at every step.”
👉 When you include even one or two of these bonus elements, your Renewal Manager job post will stand head and shoulders above the generic listings online—and attract candidates who care about more than just a paycheck.
Should You Use AI to Write Renewal Manager Job Descriptions?
Lately, it feels like every ATS platform and career site is pushing an “AI job description generator.” And yes—AI can save time. But here’s the problem: if you rely on AI blindly, you’ll end up with the exact kind of generic, lifeless job post that top Renewal Managers ignore.
❌ Why AI Alone Falls Short
- Generic filler: You’ll get copy that looks like every other listing online.
- Wrong signals: Posts full of buzzwords (“self-starter,” “results-driven”) attract low-effort applicants who apply everywhere.
- Bad first impression: A job post is often a candidate’s first interaction with your brand. If it feels templated, you’ll lose credibility.
✅ The Smart Way to Use AI
AI works best when it’s a polishing tool, not the writer of record. Here’s how to use it effectively:
- Feed it the raw ingredients:
- What your company does and why it matters
- What the Renewal Manager role really entails (impact, outcomes, not just tasks)
- Your culture, values, and benefits
- Your salary range and perks
- Your hiring process
- What your company does and why it matters
- Give it a specific prompt:
Example:
“Help me write a Renewal Manager job description. We’re a SaaS company serving mid-market clients. We want someone to own the end-to-end renewal process, reduce churn, and uncover upsell opportunities. Our culture is collaborative, transparent, and customer-obsessed. We offer $75k–$90k salary, hybrid work, and clear promotion paths. Here’s a list of notes I’ve drafted: [insert notes]. Write the post in a human, candidate-friendly tone.” - Use AI to refine, not replace:
Let AI help smooth out the language, organize the structure, and make the tone more engaging—but the voice, values, and context should come from you.
👉 Think of AI as your editor, not your author. The best Renewal Manager candidates will notice the difference between a soulless AI template and a thoughtful, authentic post that reflects your company.
Hiring doesn’t have to be hard.
If your hiring process is stressful, slow, or filled with second-guessing—WorkScreen fixes that. Workscreen helps you quickly identify top talent fast, eliminate low-quality applicants, and make better hires without the headaches.
Copy-Paste Renewal Manager Job Description Templates
Sometimes you don’t have hours to craft a job post from scratch—you just need something fast that you can tweak. Below are two copy-paste templates you can use right away.
✏️ Important Reminder:
Don’t copy this word-for-word and expect magic.
This is a foundation, not a final draft.
Add a Loom video, inject your team culture, and edit the details to reflect your actual company.
In this section, you’ll find two ready-to-use job description templates for quick copy-paste use — but please remember, like we mentioned above, don’t just copy them word-for-word and expect results.
Think of these as starting points, not final drafts.
- Option 1: A more conversational, culture-first job description that highlights personality and team fit.
- Option 2: A more structured format, including a Job Brief, Responsibilities, and Requirements for a traditional approach.
✅ Option 1: Conversational Template (Culture-First)
Job Title: Renewal Manager – Protect & Grow Revenue at [Company Name]
💼 Location: Remote (HQ: [City, State])
🕒 Type: [Full-Time/Part-Time]
💰 Salary Range: [${X},000 – ${Y},000]/year
🎥 A quick word from your hiring manager: [Insert Loom/YouTube link]
Who We Are — [Company Name]
[Company Name] helps [target customers/industry] [what you enable them to do] with a [short value prop: e.g., reliable, easy-to-use platform]. We serve [~#] customers across [regions/industries] and are known for [two credibility points, e.g., fast time-to-value and responsive support]. We’re a [remote-first/hybrid] team that believes long-term relationships drive long-term results.
Why This Role Matters
As our Renewal Manager, you’ll own the end-to-end renewal motion for a portfolio of [SMB/Mid-Market/Enterprise] accounts. You’ll reduce churn risk, negotiate win-win renewals, and partner with Customer Success and Sales to spot expansion opportunities—directly impacting net revenue retention.
What You’ll Do
- Own timelines, strategy, and execution for upcoming renewals in your book of business
- Identify risk early via product usage signals and stakeholder mapping; drive save plans
- Negotiate pricing, terms, and multi-year structures aligned to customer value and company goals
- Partner with CS/Sales/Finance/Legal on expansion proposals and approvals
- Maintain clean forecasts and pipeline hygiene in [CRM: Salesforce/HubSpot] and report on performance
What We’re Looking For
- [2–4] years in renewals/account management/customer success (SaaS a plus)
- Confident negotiator with strong commercial judgment and executive-ready communication
- Organized, detail-oriented, and comfortable with data (health scores, cohorts, forecasts)
- Cross-functional collaborator who thrives in a team environment
Perks & Benefits
- Health, dental, vision (company covers ~[90]% of premiums)
- [401(k)/Pension] with [X%] match
- [XX] PTO days + [XX] company holidays + [recharge week/mental health days]
- Annual learning budget: [$X,XXX] + home office/remote stipend
- [Commute stipend / Wellness reimbursement], plus flexible work hours
Why This Role Is a Great Fit
- Direct, measurable impact on retention and revenue (own a clear NRR target)
- Supportive leadership and a transparent growth path ([Sr. Renewal Manager] → [Renewals Lead])
- Customer-loved product and a culture that values outcomes over optics
📥 How to Apply
Apply via WorkScreen: [Insert WorkScreen Apply Link]. You’ll complete a short, skills-based evaluation so we can understand your strengths beyond a résumé.
✅ Option 2: Structured Template (Job Brief → Responsibilities → Requirements)
Job Title: Renewal Manager at [Company Name]
💼 Location: Remote (HQ: [City, State])
🕒 Type: [Full-Time/Part-Time]
💰 Salary Range: [${X},000 – ${Y},000]/year
Job Brief
[Company Name] is hiring a Renewal Manager to own the contract renewal process for our [SMB/Mid-Market/Enterprise] customers. You’ll ensure on-time renewals, build strong relationships, reduce churn, and partner with Customer Success and Sales to uncover upsell/cross-sell opportunities.
Responsibilities
- Manage renewal pipeline and timelines; deliver accurate forecasts
- Analyze account health, surface risks early, and drive action plans
- Negotiate pricing, terms, and multi-year agreements
- Collaborate with CS/Sales/Finance/Legal to structure win-win proposals
- Maintain up-to-date records in [Salesforce/HubSpot] and renewal dashboards
Requirements
- [2+] years in renewals, account management, or customer success (SaaS preferred)
- Strong negotiation, relationship-building, and communication skills
- Detail-oriented with excellent organization and follow-through
- Comfortable working in CRM and building basic reports
Perks & Benefits
- Comprehensive health, dental, vision + [mental health stipend]
- [XX] PTO days + [sick leave/wellness days] + [XX] company holidays
- Annual learning stipend: [$X,XXX] + remote work/tech stipend
- [401(k)/Pension] with [X%] match + [wellness/fitness reimbursement]
📥 How to Apply
Submit via WorkScreen: [Insert WorkScreen Apply Link]. Our skills-based evaluation makes the process fair, fast, and transparent.
Let WorkScreen.io Handle the Next Step of Hiring
Writing a strong Renewal Manager job post is only half the battle—the next challenge is sorting through applicants. That’s where WorkScreen.io comes in.
With WorkScreen, you can:
✅ Quickly identify your most promising candidates
WorkScreen automatically evaluates, scores, and ranks applicants on a performance-based leaderboard—making it easy to spot top talent, save time, and make smarter, data-driven hiring decisions.
✅ Easily run one-click skill tests
With WorkScreen, you can administer one-click skill tests to assess candidates based on real-world ability—not just credentials like résumés and past experience. This helps you hire more confidently and holistically.
✅ Filter out low-effort applicants (and AI spam)
WorkScreen automatically eliminates low-effort applicants who use AI Tools to apply, copy-paste answers, or rely on “one-click apply.” This way, you focus only on genuine, committed, and high-quality candidates—helping you avoid costly hiring mistakes.
👉 Once your Renewal Manager job description starts attracting applicants, let WorkScreen.io streamline the rest. You’ll save hours, avoid costly hiring mistakes, and hire smarter—with confidence.
Renewal Manager Job Description - FAQs
The best Renewal Managers combine commercial skills with relationship-building skills. Look for:
- Negotiation and contract management
- Active listening and empathy
- Problem-solving under pressure
- Ability to spot churn risks through data and customer signals
- Cross-functional collaboration (with Sales, Finance, and Customer Success)
- Strong written and verbal communication
- Time management and organization
Compensation depends on company size, industry, and region. On average in the U.S., Renewal Managers earn $65,000–$90,000 annually, with performance bonuses or commissions tied to retention and upsells. Entry-level roles may start closer to $50,000–$60,000, while senior Renewal Managers overseeing enterprise accounts can earn $100,000+.
- Renewal Managers focus specifically on contract renewals, retention, and reducing churn. Their performance is often measured by net revenue retention (NRR).
- Account Managers usually have broader ownership—upselling, customer strategy, and sometimes renewals—but their role is less specialized. In larger organizations, Renewal Managers work alongside Account Managers to cover the full customer lifecycle.
Yes, in many companies Renewal Managers have retention or renewal quotas, and sometimes expansion quotas for upsells/cross-sells. Unlike pure sales roles, their targets are usually tied to protecting recurring revenue, not new logo acquisition.
Key metrics often include:
- Gross Renewal Rate (GRR): Percentage of contracts renewed
- Net Revenue Retention (NRR): Renewal + expansion vs churn
- Churn rate: Percentage of lost accounts or revenue
- Renewal forecast accuracy
- Customer satisfaction scores tied to renewal outcomes
