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If you’ve searched “Sales Renewal Officer job description,” you’ve probably noticed the same pattern over and over again: dry bullet points, stiff corporate jargon, and no insight into what actually attracts a high-performing sales professional. The problem is, generic job posts don’t inspire serious candidates—they just blend into the noise.
A great job description does more than list duties. It shows candidates why the role matters, what kind of team they’ll be joining, and why your company is worth their time. In other words, it should read less like a formality and more like your first opportunity to sell the job.
👉 Before we dive in, I recommend checking out our full guide on how to write a job post that attracts top talent , Link https://workscreen.io/how-to-write-a-job-post/ — it explains why most job descriptions fail and the exact structure that consistently attracts top talent. This article builds on that framework, but with a specific focus on the Sales Renewal Officer role.
By the end, you’ll have two ready-to-use templates (one for experienced hires and one for entry-level), plus a breakdown of why they work, a bad example to avoid, and bonus tips to make your job post stand out.
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What a Sales Renewal Officer Actually Does
A Sales Renewal Officer is the person who makes sure existing customers keep saying yes to your product or service year after year. Instead of focusing on brand-new sales, their job is to nurture ongoing relationships, handle contract renewals, and make sure customers see continued value.
Think of them as part problem-solver, part relationship manager, and part sales strategist. They’re the bridge between happy customers and your revenue goals—because retaining a client is often just as important (and cost-effective) as winning a new one.
In practice, this means a Sales Renewal Officer spends their day checking in with clients, addressing concerns before they turn into churn, preparing renewal proposals, and sometimes upselling new features or packages. The best ones combine sales skills with empathy and attention to detail—they know how to keep customers engaged without making the process feel transactional.
Two Great Sales Renewal Officer Job Description Templates
We’ll provide two tailored job description options:
1.✅ Option 1: For employers looking to hire an experienced candidates with prior experience.
2.Option 2: For employers open to hiring entry-level candidates or those willing to train someone with potential.
✅ Option 1: Job Description For Experienced Sales Renewal Officer
Job Title: Sales Renewal Officer — SaaS Contracts & Client Success (Remote, US)
Location: Remote (US) | Department: Revenue Operations | Reports to: VP, Revenue
Salary Range: $78,000–$95,000 base + performance bonus + commission
🎥 A quick word from our VP of Revenue (2-min Loom): [Insert video link]
Who We Are — BrightCore Solutions
BrightCore Solutions is a workflow automation SaaS used by 5,200+ mid-market teams across healthcare, logistics, and professional services. Headquartered in Austin, TX with teammates in Denver and Raleigh, we’re a 180-person company known for our 94% logo retention and obsessive focus on customer outcomes. Our mission is simple: help operations teams do their best work with fewer clicks and clearer data.
Why This Role Matters
You’ll own renewals for a portfolio of high-value accounts, safeguard predictable revenue, and surface expansion opportunities. You’re not just pushing paperwork—you’re protecting relationships and championing value realization.
What You’ll Do
- Manage the end-to-end renewal cycle (outreach, proposals, negotiations, close) for assigned accounts.
- Run proactive value reviews and address risks before they become churn.
- Negotiate terms that align client goals with BrightCore’s growth targets.
- Partner with AEs/CSMs on upsell and cross-sell
- Maintain accurate renewal forecasting and pipeline hygiene in Salesforce.
- Track and report on GRR/NRR, renewal rate, and churn reasons; propose playbook improvements.
What We’re Looking For
- 2–4 years in renewals, account management, or customer success (SaaS preferred).
- Confident negotiator with crisp written and verbal communication.
- Salesforce (or similar CRM) proficiency; comfort with CPQ a plus.
- Evidence of hitting renewal/retention targets and handling objections gracefully.
- Bonus: experience with multi-year agreements and enterprise
Perks & Benefits
- Medical, dental, vision + FSA/HSA options
- 401(k) with 4% company match
- 20 days PTO + 10 paid holidays + company winter break
- Quarterly learning stipend ($1,200/yr) & professional coaching access
- Remote-first kit (laptop, monitor, stipend)
Why This Role Is a Great Fit
- You like owning outcomes and seeing your work tied to NRR/retention.
- You enjoy strategic conversations about value, not just timelines and terms.
- You want a high-trust, low-ego team that ships playbooks, not politics.
Our Hiring Process
Initial screen → panel interview with a short role play → practical renewal exercise → executive chat → references.
How to Apply
We respect your time. That’s why we use WorkScreen—so you’re evaluated based on strengths, not buzzwords. Click the link below to complete your short, structured evaluation:
👉 [Insert WorkScreen Link]
✅ Option 2: Job Description for Entry-Level Sales Renewal Officer (Willing to Train)
Job Title: Sales Renewal Officer — Customer Retention & Support (Hybrid, Phoenix AZ)
Location: Phoenix, AZ (3 days in office) | Department: Customer Revenue | Reports to: Director of Customer Success
Salary Range: $45,000–$55,000 base + quarterly bonus (OTE up to $65,000)
🎥 A quick word from our Director of Customer Success (90-sec Loom): [Insert video link]
Who We Are — ClearPath Energy Services
ClearPath helps 2,300+ SMBs cut utility costs with smarter procurement and usage analytics. Founded in 2009 and based in Phoenix, AZ, we’ve grown to a 70-person team with a 4.7/5 client satisfaction score. We’re pragmatic, friendly, and relentlessly focused on long-term savings—not hype.
Why This Role Matters
We’ll teach you the renewals craft. You’ll become a trusted contact for existing customers—making sure contracts renew smoothly, questions get answered quickly, and value stays visible.
What You’ll Do
- Reach out to customers 60–90 days before renewal to share options and timelines.
- Prepare simple quotes and update details in our CRM (HubSpot).
- Flag at-risk accounts and collaborate on win-back plans.
- Log conversations, schedule reminders, and follow through—every time.
- Learn to spot light upsell opportunities (add-on analytics, longer terms).
What We’re Looking For
- Strong people skills and a clear, friendly phone presence.
- Organized, reliable follow-through; comfortable juggling tasks.
- Basic tools: email, spreadsheets; CRM experience is a plus.
- Positive attitude, coachability, and curiosity about energy/sustainability.
- High school diploma (Associate’s or Bachelor’s welcome but not required).
Perks & Benefits
- Health, dental, vision (company covers 70% of premiums)
- Paid training & mentorship program (first 8 weeks)
- 15 PTO days + 8 paid holidays + volunteer day
- Transit/parking stipend & monthly team lunches
- Defined growth paths to Account Manager or AE (Renewals)
Why This Role Is a Great Fit
- You enjoy helping customers and want to build a sales career the right way.
- You prefer clear processes and a team that reviews wins together.
- You like roles where consistency and reliability are superpowers.
Our Hiring Process
Recruiter call → team interview (remote) → short practical task (mock renewal email + call outline) → on-site meet & greet → references.
How to Apply
We respect your time. That’s why we use WorkScreen—so you’re evaluated based on strengths, not buzzwords. Click the link below to complete your short, structured evaluation:
👉 [Insert WorkScreen Link]
Smart Hiring Starts Here
WorkScreen simplifies the hiring process, helping you quickly identify top talent while eliminating low-quality applications. By saving you countless hours and reducing the risk of bad hires, it empowers you to build a team that delivers results
Breakdown of Why These Sales Renewal Officer Posts Work
- Clear, Specific Titles
- Instead of a bland “Sales Renewal Officer,” both templates add context (e.g., “SaaS Contracts & Client Success” or “Customer Retention & Support”).
- This instantly signals who the role is for, what market it sits in, and why it matters. Candidates scanning job boards stop when they see relevance.
- Video Element
- A short Loom video from the VP or Director makes the job post feel human and approachable.
- Candidates get a sense of leadership style and team culture before they even apply—this builds trust and differentiates you from every faceless posting out there.
- Company-Specific “Who We Are”
- Both examples highlight real company details: industry focus, customer base, team size, and reputation metrics.
- This avoids the “copy-paste corporate fluff” problem and shows candidates the actual environment they’ll join.
- Warm, Purpose-Driven Intro (“Why This Role Matters”)
- Instead of listing duties immediately, the post explains why the role exists and how it contributes to customer success and revenue.
- This makes candidates feel their work has impact and purpose—something top talent cares about.
- Transparent Responsibilities
- Duties are described in plain English with specific actions (“run proactive value reviews,” “prepare quotes 60–90 days before renewal”) rather than vague bullets.
- This lets candidates picture a day in the role, reducing confusion and self-selecting better fits.
- Balanced Requirements
- Experienced version: sets clear expectations (2–4 years in renewals, CRM proficiency, negotiation skills).
- Entry-level version: emphasizes soft skills and coachability, while making “nice to haves” optional.
- This balance widens the candidate pool without lowering the bar.
- Salary, Perks, and Benefits Are Clear
- Both templates give real salary ranges, specific PTO days, and perks like stipends or training programs.
- This transparency builds trust and prevents wasting time on mismatched expectations.
- “Why This Role Is a Great Fit” Section
- Instead of leaving it to candidates to guess, this section calls out who will thrive in the role (e.g., “you enjoy owning outcomes,” “you like clear processes and consistency”).
- This self-selects the right candidates while dissuading those who won’t align.
- Human, Respectful Hiring Process
- The process is explained step by step (screen, role play, exercise, references).
- Even if a candidate doesn’t get hired, they know what to expect, which improves brand perception and candidate experience.
- WorkScreen-Powered Application
- Instead of the dreaded “submit your résumé and wait,” the call to action makes the process feel modern, fair, and skill-based.
- By highlighting that every applicant is evaluated fairly, you stand out from competitors who still use résumé keyword filters.
👉 The bottom line: these job posts connect instead of just “check boxes.” They balance transparency (salary, benefits, process) with personality (video, culture, purpose) and use WorkScreen to filter applicants based on ability rather than buzzwords.
Example of a Bad Sales Renewal Officer Job Description (And Why It Fails)
Job Title: Sales Renewal Officer
Company: GlobalTech Solutions
Location: Remote
Type: Full-Time
Job Summary
GlobalTech Solutions is seeking a Sales Renewal Officer to manage customer renewals. The candidate will be responsible for overseeing client accounts, processing renewals, and ensuring retention.
Key Responsibilities
- Manage renewal pipeline.
- Communicate with customers about contract renewals.
- Work with sales team to ensure customer retention.
Requirements
- Bachelor’s degree in Business, Sales, or related field.
- 2–3 years of experience in renewals or account management.
- Excellent communication skills.
How to Apply
Interested candidates should send a résumé and cover letter to careers@globaltech.com. Only shortlisted candidates will be contacted.
❌ Why This Job Post Fails
- Generic Title
Just “Sales Renewal Officer” with no context. Candidates don’t know what industry, customer type, or mission they’d be part of. It could apply to any company, anywhere. - Cold, Vague Introduction
The “Job Summary” doesn’t inspire—it’s one sentence of filler with no reason why the role matters. No mention of customers, culture, or the company’s bigger vision. - Responsibilities Are Too Broad
“Manage renewal pipeline” could mean anything. There’s no detail about processes, targets, or collaboration. Candidates can’t picture the work. - No Transparency on Salary or Benefits
This signals a lack of trust and makes serious candidates think twice about applying. Top talent expects clarity. - Zero Culture or Values
Nothing about what it’s like to work at GlobalTech Solutions. No sense of team environment, growth opportunities, or leadership style. - Cold, Outdated Hiring Process
“Send résumé, only shortlisted contacted” feels dismissive. It leaves applicants in the dark and reflects poorly on the company brand. - No Personality in the CTA
There’s no human touch—just a generic email address. It makes the whole post feel like a formality rather than a genuine opportunity.
👉 In short: This kind of post might check the HR compliance box, but it won’t attract thoughtful, motivated candidates. The best applicants will keep scrolling until they find a company that actually shows personality, culture, and clarity.
Bonus Tips to Make Your Sales Renewal Officer Job Post Stand Out
Even after you’ve nailed the basics—clear titles, transparent salary, warm intros—there are a few extra touches that can make your job post feel human, trustworthy, and irresistible to the right candidates. Here are some practical ways to elevate your Sales Renewal Officer job description:
- Add a Security & Privacy Notice
Job seekers are increasingly cautious about scams. A short statement shows you take their safety seriously:
“We will never ask for payment, bank details, or personal financial information during any stage of our hiring process.”
This one line can dramatically increase trust.
- Mention Leave Days or Flex Time
Top candidates value work-life balance as much as salary. If you offer PTO or flexible hours, highlight it:
“Enjoy 20 PTO days plus 2 volunteer days a year—because rest and giving back matter.”
- Highlight Training & Growth Opportunities
Sales Renewal Officers often grow into Account Managers, Customer Success Managers, or Sales Leaders. Spell that out:
“We invest in your growth with quarterly training, mentorship programs, and a clear promotion pathway into Account Management.”
- Add a Short Video from a Leader
We covered this in the templates, but it’s worth doubling down. A 1–2 minute Loom from the hiring manager or VP instantly personalizes your post. Candidates want to see the human side of the company before they apply.
Here is an example that we used in our master guide on how to write a great job post description , you can check it out here https://www.loom.com/share/ba401b65b7f943b68a91fc6b04a62ad4
- Spotlight Employee Testimonials
If you have a renewal or sales team already, include a short quote:
“I started as a Renewal Officer and now lead a team of 6. This company gave me the mentorship and trust to grow my career.” – Jordan, Sr. Renewal Manager
- Emphasize How You Treat Candidates
Call it out in the post itself:
“We reply to every application within 10 business days, because your time is valuable.”
This tiny addition makes a big impression.
👉 These “extras” don’t take much effort, but they send a clear signal: this company respects its people. And when candidates feel respected before they even apply, they’re far more likely to engage with your posting.
Should You Use AI to Write a Sales Renewal Officer Job Description?
It feels like every tool out there now has an “AI job description generator.” And while that can sound tempting, here’s the problem: AI without context gives you the same thing you’ll find on dozens of other websites—generic, lifeless posts that don’t connect with serious candidates.
Why You Shouldn’t Rely on AI Alone
- You’ll end up with vague bullet points that say nothing unique about your company.
- It attracts the wrong applicants—people spraying résumés instead of those aligned with your mission.
- It weakens your employer brand. Remember: your job post is often the first impression of your company.
The Smarter Way to Use AI
AI can be powerful—but only if you feed it with the right raw materials. Instead of typing “Write me a Sales Renewal Officer job description” into a chatbot, prepare the inputs first:
- What your company actually does (mission, product, size, customer type).
- What the role truly entails (day-to-day duties, outcomes).
- Your culture and values.
- The kind of person you want to attract.
- Benefits, perks, and compensation.
- A clear hiring process.
Then, prompt AI like this:
“Help me write a job description for a Sales Renewal Officer at [Company Name]. We’re hiring someone to manage contract renewals for our [industry] clients. Our culture is [describe], and we want to attract candidates who are [describe traits]. We offer [list benefits] and here’s our salary range: [insert]. Our hiring process includes [explain steps]. Here are a few notes I’ve written to get you started: [paste your notes]. Please use a friendly, human tone, not corporate jargon.”
Finally, take what AI generates and polish it. Add a Loom video link, employee quotes, and your company-specific touches. That’s what makes your job post stand out.
👉 Bottom line: AI should be your co-writer, not your ghostwriter. Use it to shape and polish—not replace—your authentic voice and company story.
Don’t let bad hires slow you down.
WorkScreen helps you identify the right people—fast, easy, and stress-free.
Copy-Paste Sales Renewal Officer Job Description
Need a quick job description you can copy, paste, and tailor? We get it—sometimes you just need something fast. Use these templates as a starting point, then add your company’s culture, a Loom video, and specifics to make it yours.
✏️ Important Reminder:
Don’t copy this word-for-word and expect magic.
This is a foundation, not a final draft.
Add a Loom video, inject your team culture, and edit the details to reflect your actual company.
In this section, you’ll find two ready-to-use job description templates for quick copy-paste use — but please remember, like we mentioned above, don’t just copy them word-for-word and expect results.
Think of these as starting points, not final drafts.
- Option 1: A more conversational, culture-first job description that highlights personality and team fit.
- Option 2: A more structured format, including a Job Brief, Responsibilities, and Requirements for a traditional approach.
✅ Option 1: Conversational Job Description (Culture-First Style)
Job Title: Sales Renewal Officer – Customer Retention & Growth at [Company Name] 💼 Location: Remote (HQ: [City, State]) 🕒 Type: [Full-Time/Part-Time] 💰 Salary Range: [${X},000 – ${Y},000]/year
🎥 A quick word from your hiring manager (Loom, 60–120 sec): [Insert Video Link]
Who We Are — [Company Name]
[Company Name] helps [customer type/industry] achieve [core outcome]. With [X]+ customers and [Y] years in operation, we’re known for [reputation metric—e.g., retention %, NPS, awards]. We’re a [size] team that values [culture values—e.g., clarity, ownership, low-ego collaboration].
Why This Role Matters
You’ll be the trusted point of contact when renewal season comes around—protecting relationships, removing friction, and making the process transparent and simple. Your work keeps customers engaged and revenue predictable.
What You’ll Do
- Proactively contact customers 60–90 days before renewal.
- Share recent value, address concerns, and align on options.
- Prepare and negotiate renewal terms; manage documentation.
- Identify light upsell/cross-sell opportunities where appropriate.
- Maintain accurate renewal forecasts and notes in the CRM.
What We’re Looking For
- [X years] in renewals, account management, or customer success (industry/SaaS a plus).
- Clear communicator and confident negotiator.
- Organized, detail-oriented, and consistent with follow-through.
- Bonus: experience with [Your CRM] or CPQ tools.
Perks & Benefits
- [Medical/dental/vision] + [retirement plan details]
- PTO days + [Y] paid holidays + [flex/volunteer days]
- Professional growth: [training budget/mentorship/certifications]
- Remote setup stipend + laptop/gear
Why This Role Is a Great Fit
- You enjoy relationship-first selling and clear outcomes.
- You like structured processes and measurable impact (NRR/retention).
- You want a supportive, low-ego team that shares playbooks and wins.
How to Apply
We respect your time. That’s why we use WorkScreen—so you’re evaluated based on strengths, not buzzwords. Click the link below to complete your short, structured evaluation: 👉 [Insert WorkScreen Link]
✅ Option 2: Structured “Job Brief + Responsibilities + Requirements” Format
Job Title: Sales Renewal Officer at [Company Name] 💼 Location: [Remote/Hybrid/Onsite] (HQ: [City, State]) 🕒 Type: [Full-Time/Part-Time] 💰 Salary Range: [${X},000 – ${Y},000]/year
About [Company Name]
[Company Name] serves [customer type/industry] with [product/service] to deliver [clear outcome/value]. We’re [size] people across [locations], committed to [values/culture traits].
Job Brief
We’re hiring a Sales Renewal Officer to own contract renewals, reduce churn, and identify expansion opportunities within our existing customer base.
Responsibilities
- Own the end-to-end renewal cycle (outreach → proposal → negotiation → close).
- Maintain strong customer relationships; resolve objections calmly.
- Partner with Sales/CS on upsell/cross-sell
- Keep renewal pipeline data accurate in [CRM].
- Report on retention, churn reasons, GRR/NRR.
Requirements
- [X years] in renewals, customer success, or sales support (industry/SaaS a plus).
- Strong negotiation and written/verbal communication skills.
- CRM proficiency ([Salesforce/HubSpot/Other]).
- Organized, detail-driven, and dependable follow-through.
Perks & Benefits
- [Comp + bonus/commission details]
- [Medical/dental/vision] + [retirement plan details]
- PTO days + [Y] holidays + [flex/remote benefits]
- Growth: [training/mentorship/conferences/certifications]
How to Apply
We respect your time. That’s why we use WorkScreen—so you’re evaluated based on strengths, not buzzwords. Click the link below to complete your short, structured evaluation: 👉 [Insert WorkScreen Link]
Next Step: Let WorkScreen Handle the Heavy Lifting
Writing a compelling job post is just the beginning. Once applications start coming in, the real challenge begins: how do you separate serious candidates from the flood of low-effort or copy-paste applicants?
That’s where WorkScreen.io comes in.
With WorkScreen, you can:
✅ Quickly identify your most promising candidates.
WorkScreen automatically evaluates, scores, and ranks applicants on a performance-based leaderboard—making it easy to spot top talent, save time, and make smarter, data-driven hiring decisions.
✅ Easily administer one-click skill tests.
With WorkScreen, you can administer one-click skill tests to assess candidates based on real-world ability—not just credentials like résumés and past experience. This helps you hire more confidently and holistically.
✅ Eliminate low-effort applicants.
WorkScreen automatically eliminates low-effort applicants who use AI Tools to apply, copy-paste answers, or rely on “one-click apply.” This way, you focus only on genuine, committed, and high-quality candidates—helping you avoid costly hiring mistakes.
👉 Bottom line: you write the job post that attracts the right people, and WorkScreen helps you choose the best of them—faster, smarter, and with confidence.
Sign up with WorkScreen today and turn your job descriptions into your most powerful recruiting tool.
FAQ: Sales Renewal Officer Job Description
A strong Sales Renewal Officer blends sales acumen with relationship management. Look for negotiation skills, clear communication, and the ability to build trust quickly. Organizational skills are also key since renewals require precise timing and accurate forecasting. Empathy, problem-solving, and resilience under pressure make the difference between someone who just processes contracts and someone who retains customers year after year.
Salaries vary by industry and location, but in the US, Sales Renewal Officers typically earn between $55,000 and $80,000 annually at the mid-level. Entry-level positions may start closer to $45,000–$50,000, while those with several years of experience handling large accounts or enterprise renewals can exceed $90,000+ with bonuses and commission structures.
While both roles focus on customer relationships, an Account Manager often has a broader scope—driving overall client satisfaction, upselling, and being the main point of contact. A Sales Renewal Officer’s main responsibility is ensuring smooth, timely contract renewals, reducing churn, and safeguarding predictable revenue.
Customer acquisition is expensive—renewals protect and grow revenue at a fraction of the cost of winning new clients. A strong Renewal Officer ensures predictable income, prevents churn, and often uncovers upsell opportunities. They are the “hidden engine” behind sustainable growth.
