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If you’ve Googled “Spa Receptionist job description,” you’ve probably seen dozens of articles that all look the same. Generic bullet points. Dry wording. No insight into what actually makes a great spa receptionist. The problem? Those cookie-cutter job posts don’t help you hire someone who will truly represent your spa.
Because here’s the truth: your receptionist isn’t just answering phones or checking in clients—they are the first impression of your spa. The right person sets the tone for your guests’ entire experience, while the wrong person can make even the best spa feel unwelcoming.
That’s why a receptionist job description can’t be treated like a formality. If it reads like every other post out there, you’ll miss out on the kind of candidates who bring warmth, professionalism, and emotional intelligence to your front desk.
👉 Before we dive in, I recommend reading our full guide on how to write a job post that attracts top talent , Link https://workscreen.io/how-to-write-a-job-post/ . It breaks down why most job descriptions fail and gives you a proven framework you can apply to any role. This spa receptionist template builds directly on those principles.
In this article, I’ll walk you through:
- What a spa receptionist actually does (beyond the bullet points).
- Two job description templates you can use right away (one for experienced hires, one for entry-level).
- A breakdown of what makes these posts effective—and what to avoid.
- Tips to make your job post stand out from the competition.
- And a copy-paste version you can quickly customize.
If you want to attract top talent—not just anyone who’s looking for a job—this guide will show you how.
Hiring doesn’t have to be hard.
If your hiring process is stressful, slow, or filled with second-guessing—WorkScreen fixes that. Workscreen helps you quickly identify top talent fast, eliminate low-quality applicants, and make better hires without the headaches.
What a Spa Receptionist Actually Does - Their Roles
A spa receptionist isn’t just the person who answers phones and books appointments. They are the front face of your spa—the first person clients see when they walk in and the last person they interact with when they leave. That means the role goes beyond scheduling and paperwork.
A great spa receptionist:
- Greets every guest warmly and makes them feel at ease from the moment they arrive.
- Manages the front desk flow—from check-ins and payments to coordinating with therapists and staff.
- Handles phone calls, emails, and bookings quickly and professionally.
- Supports the team behind the scenes, making sure appointments run smoothly and guests feel cared for.
In other words, this is a customer-facing role where reliability, communication, and emotional intelligence matter just as much as task management. A spa receptionist sets the tone for your entire client experience—and in an industry built on trust, relaxation, and hospitality, that makes them one of your most important hires.
Two Great Spa Receptionist Job Description Templates
We’ll provide two tailored job description options:
1.✅ Option 1: For employers looking to hire an experienced candidates with prior experience.
2.Option 2: For employers open to hiring entry-level candidates or those willing to train someone with potential.
✅ Option 1: Job Description For Experienced Spa Receptionist
Job Title: Spa Receptionist — Serenity Springs Spa (Full-Time | On-Site | San Diego, CA)
Compensation: $18–$22/hour + tips (based on experience)
Schedule: Tue–Sat, 9:00 AM–5:30 PM
🎥 A quick hello from our Spa Director: (Loom/YouTube link here)
Who We Are
Serenity Springs is a community-loved, 8-room day spa in North Park, San Diego. For 10+ years we’ve specialized in personalized massage therapy, corrective facials, and restorative body treatments. Guests choose us for our warm hospitality, consistent service, and calm, uncluttered atmosphere. We’re a tight-knit team of practitioners and support staff who take pride in making every guest feel genuinely cared for.
What You’ll Do
- Greet every guest with warmth; manage check-ins/outs and offer tea/water.
- Master our booking system (Vagaro) to schedule, confirm, and optimize daily flow.
- Handle phone, email, and walk-in inquiries with professional, friendly communication.
- Coordinate with therapists on room timing, turnarounds, and add-ons.
- Process payments, gift cards, memberships; maintain accurate client notes.
- Keep the front desk pristine and the lobby calm, stocked, and guest-ready.
What We’re Looking For
- 1–2+ years in spa/salon/hospitality front desk or guest services.
- Confident with booking/POS systems (Vagaro, Mindbody, or similar).
- Grace under pressure; proactive communicator; detail-obsessed.
- Warm, professional presence that elevates the guest experience.
- Weekend availability; reliable, on-time, and team-first.
Perks & Benefits
- Complimentary service credit each month + 40% retail discount
- PTO accrual starting day one; 6 paid holidays after 90 days
- Health & dental stipend; commuter benefit
- Monthly wellness allowance ($50)
- Cross-training and growth paths into coordination or assistant manager
Why This Role Is a Great Fit
You’ll be the heartbeat of the guest journey—from first hello to final thank-you. If you love orchestrating smooth days, supporting practitioners, and creating a calm, welcoming atmosphere, you’ll thrive here. Your work directly shapes our reputation and repeat bookings.
How to Apply
Apply via Workscreen so we can fairly evaluate real-world skills (not just résumés):
👉 [Your Workscreen apply link]
We review every application, respond within 7–10 days, and keep you updated. Final candidates complete references and a short paid trial shift.
✅ Option 2: Job Description For Entry-Level / Willing-to-Train Candidates
Job Title: Spa Receptionist (Entry-Level, Training Provided) — Willow & Sage Day Spa (Full-Time | On-Site | Denver, CO)
Compensation: $16–$19/hour + tips (based on experience)
Schedule: Mon–Fri, 10:00 AM–6:30 PM (occasional Saturday rotation)
🎥 Meet your future team (60-sec welcome): (Loom/YouTube link here)
Who We Are
Willow & Sage is a boutique wellness spa in Denver’s Baker neighborhood, known for restorative facials, lymphatic massage, and a welcoming, down-to-earth vibe. We’ve grown through word-of-mouth because guests feel seen and unhurried here. We believe great front-desk teammates can be trained—so we hire for warmth, reliability, and curiosity, then teach the rest.
What You’ll Do
- Welcome guests, set a calm tone, and guide check-ins/outs.
- Learn our booking system (Mindbody) to schedule, confirm, and adjust appointments.
- Answer phones/emails and help guests choose services and add-ons.
- Keep the lobby tidy, stocked, and serene; support practitioners with room timing.
- Grow into light retail recommendations and membership support.
What We’re Looking For
- Friendly, professional communicator who enjoys helping people.
- Organized, punctual, and comfortable with computers.
- Previous customer service is a plus, but not required—we’ll train you.
- Growth mindset and openness to feedback.
- Able to stand, move, and assist during busy periods.
Perks & Benefits
- Free monthly treatment + 35% product discount
- PTO after 60 days; paid training
- Quarterly bonuses tied to guest satisfaction + team goals
- Wellness stipend ($35/month)
- Clear growth ladder: Reception → Senior Reception → Front Desk Lead
Why This Role Is a Great Fit
If you’re people-oriented, calm under pressure, and excited to learn a craft that blends hospitality and wellness, this is your on-ramp. You’ll gain practical spa operations experience in a team that celebrates reliability and kindness.
How to Apply
Apply through Workscreen so we can understand your strengths quickly and fairly:
👉 [Your Workscreen apply link]
We review every application and reply within 5–7 days. Selected candidates are invited to a virtual interview and a short paid trial shift to ensure mutual fit.
Don’t let bad hires slow you down.
WorkScreen helps you find the right people—fast, easy, and stress-free.
Breakdown of Why These Spa Receptionist Job Posts Work
Both the Serenity Springs Spa and Willow & Sage Day Spa job posts are effective because they go beyond a checklist. Here’s what makes them stand out:
1. Clear, Specific Titles
Instead of a vague “Receptionist,” the titles clarify where, what, and sometimes who for.
- “Spa Receptionist — Serenity Springs Spa (Full-Time | San Diego, CA)”
- “Spa Receptionist (Entry-Level, Training Provided) — Willow & Sage Day Spa”
This signals fit instantly and attracts the right people.
2. Warm, Human Intros
They don’t start with “Company XYZ seeks candidate…” but with a sense of mission and identity. Each company intro paints a picture of culture: Serenity Springs emphasizes calm and professional hospitality, while Willow & Sage highlights training, growth, and down-to-earth warmth.
3. A Personal Touch (Video Element)
Both posts include a Loom/YouTube intro from the Spa Director or team. This creates connection, shows authenticity, and makes the job feel real—not corporate. Few competitors use video, which gives your posts an edge.
4. Transparent Pay & Schedule
Compensation ranges, hours, and tip info are clear up front. This builds trust and filters out mismatched applicants. Top candidates want to know if the role works for them—hiding details wastes everyone’s time.
5. Perks & Benefits Are Separated
Perks like free treatments, discounts, PTO, and wellness stipends are listed distinctly from Why This Role Is a Great Fit. This makes the offer feel more substantial and structured, while also appealing to lifestyle and growth.
6. Responsibilities with Impact
Instead of generic “answer phones,” the responsibilities show how each task contributes to guest experience and spa flow. For example: “Coordinate with therapists on room timing, turnarounds, and add-ons.” This adds purpose to the role.
7. Respectful Hiring Process
Both job posts state clearly:
- Every application is reviewed.
- Applicants will hear back in a set timeframe.
- There’s a fair process with Workscreen evaluations and short trial shifts.
This contrasts with the cold “only shortlisted candidates will be contacted” found in bad posts.
8. Human Tone That Connects
The language is warm and conversational: “You’ll be the heartbeat of the guest journey” or “If you’re reliable, eager to learn, and love helping people, we’ll train you.” This tone appeals to candidates who see the role as meaningful, not transactional.
👉 Together, these elements create job posts that attract quality applicants who are motivated, aligned with the spa’s culture, and excited about the role—not just anyone looking for a paycheck.
Bad Spa Receptionist Job Description Example (And Why It Fails)
Job Title: Receptionist
Company: Bella Spa
Location: Miami, FL
Job Type: Full-Time
Job Summary
Bella Spa is hiring a receptionist to manage the front desk and handle administrative duties.
Responsibilities
- Answer phones and schedule appointments
- Greet customers
- Handle cash and credit card transactions
- Perform other administrative tasks as assigned
Requirements
- High school diploma
- Strong communication skills
- 1 year experience preferred
How to Apply
Send your CV and cover letter to hr@bellaspa.com. Only shortlisted candidates will be contacted.
❌ Why This Job Post Fails
- Generic Job Title
“Receptionist” is too broad. It doesn’t specify that it’s a spa receptionist, what kind of spa, or what makes the role special. - Cold, Minimal Introduction
The intro is one sentence long: “Bella Spa is hiring a receptionist…” There’s no story, no mission, no culture—just a transactional announcement. - No Salary Transparency
There’s no mention of hourly pay, tips, perks, or benefits. This immediately reduces trust and discourages serious candidates who want clarity. - Responsibilities Are Bare-Bones
Tasks like “answer phones” and “handle cash” could belong to any front desk role in any industry. Nothing reflects the unique guest experience that’s core to spa work. - Culture & Values Missing
There’s no sense of how Bella Spa treats its employees or guests. A receptionist isn’t just doing admin—they’re the first impression of the spa, but this isn’t mentioned. - Dismissive Hiring Process
“Only shortlisted candidates will be contacted” signals that applicants may never hear back. This cold approach turns off thoughtful, high-quality candidates. - Zero Personality in the CTA
The “apply” section is just an email drop. There’s no warmth, no encouragement, no explanation of what happens next. It feels more like a chore than an opportunity.
👉 In short: This kind of job post attracts generic applicants who are looking for any job—not candidates who truly care about hospitality, wellness, and guest experience.
Bonus Tips to Make Your Spa Receptionist Job Post Stand Out
Even with a strong structure, there are a few details that can elevate your job post and make it more attractive to high-quality candidates:
1. Add a Security & Privacy Notice
Show applicants you take their safety seriously. Include a line such as:
“We value your privacy. We will never ask for payment, bank details, or sensitive personal information during the hiring process.”
This builds instant trust, especially in industries where job scams are unfortunately common.
2. Mention Flex Time or Leave Days
Candidates today value balance just as much as pay. If you offer PTO or flexibility, highlight it in the job post:
“Enjoy up to 20 paid flex days annually, so you can recharge and return refreshed.”
It makes the role more appealing and signals that you respect employees’ well-being.
3. Highlight Training & Growth Opportunities
If your spa invests in people, let applicants know. For example:
“We provide structured training on spa operations, client care, and wellness products—plus clear paths to move into senior receptionist or assistant manager roles.”
This attracts motivated candidates who are looking for more than just a paycheck.
4. Add a Personal Video from the Hiring Manager
This is one of the fastest ways to stand out. A simple 60-second Loom or YouTube video where the Spa Director introduces the role adds personality and authenticity. Applicants want to see the humans behind the brand, not just text on a screen.
Here is an example that we used in our master guide on how to write a great job post description , you can check it out here https://www.loom.com/share/ba401b65b7f943b68a91fc6b04a62ad4
5. Showcase Employee Testimonials or Reviews
A short quote from a current employee (or even a link to a Glassdoor review) can go a long way. Example:
“Working here feels like joining a family. We all support each other, and management truly cares about our growth.” – Front Desk Coordinator, 2 years at Serenity Springs Spa
This reassures applicants that your culture is more than just words.
👉 These “bonus details” don’t just decorate your job post—they differentiate your brand and make candidates feel respected, safe, and excited to apply.
Should You Use AI to Write Your Job Post?
Lately, everyone seems to be using AI tools to one-click generate job descriptions—even some hiring platforms now offer this. But here’s the truth: relying on AI alone will give you the exact problem we’re trying to avoid—generic, lifeless posts that don’t attract the right people.
❌ Why You Shouldn’t Rely on AI Alone
- Generic content: AI on autopilot produces bland, copy-paste wording that could apply to any receptionist role in any industry.
- Wrong candidates: These posts attract “apply-anywhere” job seekers instead of candidates who truly care about hospitality, wellness, and guest experience.
- Weak brand impression: Remember, your job post is often the first thing a candidate sees. If it looks like every other generic listing, it doesn’t reflect the care and personality of your spa.
✅ The Smarter Way to Use AI
AI can be a great assistant—but only if you give it the right input. Instead of saying “Write me a spa receptionist job description,” use it to polish your real notes.
For example, you could prompt it with:
“Help me write a job post for Serenity Springs Spa, a boutique day spa in San Diego. We’re hiring a Spa Receptionist to greet guests, manage appointments in Vagaro, and support our therapists. Our culture is warm, professional, and guest-first. We offer $18–22/hour, monthly free treatments, PTO, and growth into coordination roles. Here are a few notes I’ve written to get you started: [paste your notes]. Please make the tone welcoming and client-focused, not corporate.”
That way, the AI organizes, smooths, and enhances your message without stripping out the authentic details that make your spa unique.
👉 Bottom line: AI is a polishing tool, not a replacement for your voice. Use it to refine—not to erase—the personality, culture, and values that make your job post stand out.
Build a winning team—without the hiring headache.
WorkScreen helps you hire fast, confidently, and without second-guessing.
Copy-Paste Spa Receptionist Job Descriptions
We get it—sometimes you don’t have hours to craft the perfect post. You just need something fast, solid, and ready to publish. That’s what this section is for.
✏️ Important Reminder:
Don’t copy this word-for-word and expect magic.
This is a foundation, not a final draft.
Add a Loom video, inject your team culture, and edit the details to reflect your actual company.
In this section, you’ll find two ready-to-use job description templates for quick copy-paste use — but please remember, like we mentioned above, don’t just copy them word-for-word and expect results.
Think of these as starting points, not final drafts.
- Option 1: A more conversational, culture-first job description that highlights personality and team fit.
- Option 2: A more structured format, including a Job Brief, Responsibilities, and Requirements for a traditional approach.
✅ Option 1: Conversational, Culture-First Template
Job Title: Spa Receptionist – Be the First Impression at [Company Name]
💼 Location: [City, State]
🕒 Type: [Full-Time/Part-Time]
💰 Salary Range: [$X – $Y]/hour
🎥 60-sec welcome from [Hiring Manager Name]: [Insert Loom/YouTube link]
Who We Are
[Company Name] is a boutique day spa in [Neighborhood/City] known for [signature services, e.g., restorative facials, therapeutic massage, infrared sauna] and a calm, guest-first atmosphere. Guests choose us because they feel seen, unhurried, and genuinely cared for—and that experience starts with our front desk.
What You’ll Do
- Greet and check in guests with warmth and professionalism.
- Manage bookings and daily flow in our scheduling system (e.g., Mindbody/Vagaro).
- Answer phone/email inquiries and guide guests to the right services or add-ons.
- Process payments, memberships, and gift cards; maintain accurate client notes.
- Coordinate with therapists on room timing and turnarounds; keep reception serene and guest-ready.
What We’re Looking For
- Friendly, reliable communicator who stays calm under pressure.
- Organized, detail-oriented, and comfortable with computers/booking tools.
- Prior customer service (spa/salon/hospitality) is a plus, not required.
- Weekend/peak-time availability and a team-first mindset.
Perks & Benefits
- Compensation: [$X – $Y]/hour + [tips/bonuses, if applicable]
- Wellness: [Free monthly treatment/credit] + [XX% retail discount]
- Time Off: [PTO policy] + [paid holidays after X days]
- Support: [Health/dental stipend or plan], [commuter/wellness allowance]
- Growth: Clear paths to [Senior Reception/Coordinator/Assistant Manager]
Why This Role Is a Great Fit
If you love creating calm, welcoming experiences and keeping moving parts organized, you’ll thrive here. Your work shapes first impressions, repeat bookings, and the overall guest journey.
How to Apply
Apply via Workscreen so we can fairly evaluate real-world skills: [Insert Workscreen apply link]
We review every application and respond within [X–Y days]. Finalists may complete references and a [short paid trial shift].
✅ Option 2: Structured Template (Job Brief + Responsibilities + Requirements)
Job Title: Spa Receptionist – Learn & Grow in Wellness at [Company Name]
💼 Location: [City, State]
🕒 Type: [Full-Time/Part-Time]
💰 Salary Range: [$X – $Y]/hour
Job Brief
[Company Name] is seeking a spa receptionist to manage front desk operations and deliver outstanding guest experiences. As the first point of contact, you’ll set the tone for every client visit and keep our daily schedule running smoothly.
Responsibilities
- Greet, check in/out guests, and maintain a calm, welcoming lobby.
- Manage phone/email inquiries and appointments (e.g., Mindbody/Vagaro).
- Process payments, memberships, and gift cards with accuracy.
- Coordinate with therapists and support room timing/turnarounds.
- Keep reception organized, stocked, and guest-ready at all times.
Requirements
- [0–1+/1–2+] years of customer service (spa/salon/hospitality preferred).
- Excellent communication, multitasking, and problem-solving skills.
- Comfortable with computers and booking/POS systems.
- Reliable, professional, and guest-first attitude; [weekend/holiday]
Perks & Benefits
- Compensation: [$X – $Y]/hour + [tips/bonuses if applicable]
- Wellness: [Free monthly treatment/credit] + [XX% staff discount]
- Time Off: [PTO policy] + [paid holidays after X days]
- Growth: Training/mentorship with progression to [Senior Reception/Front Desk Lead]
How to Apply
Please apply via Workscreen here: [Insert Workscreen apply link].
Every application is reviewed, and all candidates receive a response within [X–Y days].
Let WorkScreen Handle the Next Step of Hiring
Writing a compelling job description is just the first step. Once you start attracting great candidates, the real challenge begins: how do you quickly identify the ones who are genuinely qualified, motivated, and aligned with your spa’s values?
That’s where Workscreen.io comes in.
With Workscreen, you can:
- Quickly spot your top candidates.
WorkScreen automatically evaluates, scores, and ranks applicants on a performance-based leaderboard—making it easy to spot top talent, save time, and make smarter, data-driven hiring decisions.
- Go beyond résumés with one-click skill tests.
With WorkScreen, you can administer one-click skill tests to assess candidates based on real-world ability—not just credentials like résumés and past experience. This helps you hire more confidently and holistically.
- Filter out low-effort applicants.
WorkScreen automatically eliminates low-effort applicants who use AI Tools to apply, copy-paste answers, or rely on “one-click apply.” This way, you focus only on genuine, committed, and high-quality candidates—helping you avoid costly hiring mistakes.
- Save hours and hire with confidence.
Instead of drowning in applications, you’ll have a clear, organized shortlist of the people most likely to succeed in your spa environment.
👉 Once your spa receptionist job post is live, let Workscreen streamline the next phase. You’ll spend less time sorting résumés and more time connecting with the people who could become the warm, professional face of your spa.
Start hiring smarter with Workscreen.io →
Frequently Asked Questions - Spa Receptionist Job Description
Look for a balance of hard and soft skills. Hard skills include comfort with booking/POS systems (like Mindbody or Vagaro), handling payments accurately, and managing schedules. Soft skills are equally important: empathy, professionalism, emotional intelligence, and the ability to stay calm under pressure. A great spa receptionist makes guests feel welcome while keeping operations smooth and organized.
The average pay for spa receptionists in the U.S. typically ranges between $14 and $20 per hour, depending on experience, location, and the size of the spa. Some spas also offer tips, commissions on product sales, or complimentary services, which can increase overall compensation.
Not always. Many spas are open to hiring for potential and personality rather than strict experience. If a candidate is reliable, professional, and has customer service experience in hospitality or retail, they can often be trained on spa-specific booking systems and procedures.
While both roles focus on front-desk duties, spa receptionists usually manage longer treatments, wellness-focused services, and a more relaxing guest experience, while salon receptionists often coordinate faster-paced appointments like hair or nail services. The spa role often requires a stronger focus on maintaining a serene atmosphere and guest privacy.
