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If you’ve Googled “Universal Banker job description,” you’ve probably seen dozens of results—but let’s be honest: most of them look the same.
Generic responsibilities. Endless bullet points. No personality. No real insight.
But here’s the problem:
A templated job post won’t attract the kind of candidate you actually want to hire.
In fact, it might do the opposite—repel them.
Top candidates aren’t just looking for a list of duties. They want to know what it’s actually like to work at your bank, what kind of team they’ll be part of, and why this role matters.
That’s why this article does things differently.
We’re not just handing you a fill-in-the-blank template.
We’re going to show you what makes a job post great—and how to write one that actually brings in the right people.
Before we dive in, here’s a quick recommendation: if you haven’t already, check out our full guide on how to write a job post that attracts top talent , Link https://workscreen.io/how-to-write-a-job-post/ . It walks you through the modern job post format and explains why generic listings fail to attract serious, high-quality applicants.
Now, let’s break down what a Universal Banker really does—because understanding the role clearly is the first step to writing a great job post.
Build a winning team—without the hiring headache.
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What Does a Universal Banker Actually Do?
A Universal Banker is the bridge between customer service and banking operations.
They’re the person customers talk to when they walk into a branch, need help opening an account, or want to understand their options. But they’re not just a teller—and they’re not just a sales rep either.
They handle deposits, withdrawals, and day-to-day transactions. But they also explain financial products, answer questions about loans, help set up mobile banking, and build real relationships with customers.
It’s a hybrid role that combines:
- Service
- Sales
- Problem-solving
- And a deep knowledge of banking processes
The best Universal Bankers don’t just follow scripts. They listen, guide, and make customers feel like they’re in good hands.
That’s why people skills, trustworthiness, and confidence matter just as much as technical knowledge.
Two Great Universal Banker Job Description Templates
We’ll provide two tailored job description options:
1.✅ Option 1: For employers looking to hire an experienced candidates with prior experience.
2.Option 2: For employers open to hiring entry-level candidates or those willing to train someone with potential.
✅ Option 1: Job Description For Experienced Candidates
📌 Job Title: Universal Banker at Crescent Valley Bank | Fort Collins, CO
💼 Full-Time | In-Branch | $20–$26/hour (Based on Experience)
🕒 Schedule: Mon–Fri | 8:30 AM – 5:30 PM
🎥 Watch This First
Meet our team and hear what it’s like to work at Crescent Valley Bank:
👉 [Insert Loom or YouTube Video Link]
🏢 Who We Are
Crescent Valley Bank is a community-first financial institution serving Fort Collins and the surrounding areas for over 30 years. We’re proudly independent, locally owned, and known for our warm approach to service and commitment to helping our neighbors thrive financially.
Our mission is simple: make banking personal again. That means real conversations, thoughtful advice, and treating every customer like a partner—not a transaction.
We’re hiring an experienced Universal Banker to join our in-branch team and help us deliver that personal touch every single day.
🌟 What You’ll Be Doing
- Greet customers warmly and assist with daily banking needs
- Open and manage accounts (checking, savings, business, CDs)
- Educate clients on loan options, credit cards, and digital banking tools
- Process deposits, withdrawals, and cash transactions with accuracy
- Support customers in navigating mobile and online banking
- Spot financial needs and suggest solutions or referrals as appropriate
- Uphold security and compliance standards in every interaction
✅ What We’re Looking For
- 1+ year of experience in retail banking, teller, or customer service roles
- Strong verbal communication and problem-solving skills
- Tech-comfortable—able to learn internal banking systems quickly
- Highly organized, reliable, and confident handling cash
- High school diploma or equivalent required
🎁 Perks & Benefits
- Competitive hourly rate ($20–$26/hr based on experience)
- Health, dental & vision insurance (eligible after 60 days)
- 401(k) with 4% company match
- 10 paid holidays and 15 PTO days annually
- Internal promotion and leadership development opportunities
- Monthly team lunches and staff appreciation days
- Free employee checking account and banking perks
💙 Why This Role Is a Great Fit
You’re not just processing transactions—you’re building trust.
At Crescent Valley Bank, you’ll join a close-knit, experienced team that supports one another and treats every customer with care. You’ll have the tools, autonomy, and encouragement to grow your career while making a real difference in people’s lives.
We move fast, we stay kind, and we take pride in doing things the right way.
📥 How to Apply
We respect your time. That’s why we use WorkScreen to evaluate candidates based on actual strengths—not resume keywords.
Click the link below to complete your short, structured evaluation:
👉 [Insert WorkScreen Link]
We’ll keep you updated every step of the way.
🐣 Option 2: Job Description For Entry-Level / Willing-to-Train Candidates
📌 Job Title: Entry-Level Universal Banker Trainee — Crescent Valley Bank | Fort Collins, CO
💼 Full-Time | In-Branch | $17–$22/hour
🕒 Schedule: Mon–Fri | 8:30 AM – 5:30 PM
🎥 Watch This First
Curious about what it’s like to work here? Watch our team in action:
👉 [Insert Loom or YouTube Video Link]
🏢 About Us
At Crescent Valley Bank, we believe banking should be personal, simple, and community-focused. We’ve been locally owned since 1993, and our team takes pride in knowing our customers by name and helping them make smart financial decisions.
We’re not your typical big-bank experience—and we like it that way. If you’re motivated, friendly, and eager to learn, we’ll teach you everything you need to become a successful Universal Banker.
💼 What You’ll Be Learning and Doing
- Greet walk-in customers and learn how to support everyday banking needs
- Shadow experienced bankers to learn how to open accounts and explain services
- Process check and cash transactions with training and guidance
- Help customers set up mobile apps and navigate online banking
- Learn how to recognize financial needs and match them with solutions
- Build confidence speaking to clients and communicating clearly
✅ What We’re Looking For
- No banking experience needed—we’ll train you
- Great attitude and willingness to learn
- Detail-oriented and confident asking questions
- Strong communication and computer skills
- High school diploma or GED
- Retail or service experience is a plus, but not required
🎁 Perks & Benefits
- $17–$22/hr based on experience
- Health, dental & vision coverage (after 60 days)
- Tuition reimbursement program for relevant training or courses
- 401(k) with 4% company match
- 12 days of PTO + 10 bank holidays
- Paid training and mentorship from experienced team members
- Growth path into full Universal Banker role within 6–12 months
💙 Why This Role Is a Great Fit
If you’ve ever thought, “I’d love to work in a bank, but I don’t have experience”—this role was made for you.
You’ll receive full training, patient guidance, and real opportunities to grow. We care more about your potential and people skills than your résumé. If you’re the kind of person who loves learning, enjoys helping others, and wants to build a career with meaning—welcome home.
📥 How to Apply
To make the process fair and fast, we use WorkScreen.
Just click the link below and complete a short, skills-based evaluation that helps us understand your strengths—no cover letter needed.
👉 [Insert WorkScreen Link]
We can’t wait to meet you.
Smart Hiring Starts Here
WorkScreen simplifies the hiring process, helping you quickly identify top talent while eliminating low-quality applications. By saving you countless hours and reducing the risk of bad hires, it empowers you to build a team that delivers results
Why These Universal Banker Job Posts Actually Work
✅ 1. The Job Title Is Clear, Specific, and Role-Relevant
Both versions avoid vague titles like “Bank Associate.” Instead, they use:
- “Universal Banker at Crescent Valley Bank | Fort Collins, CO”
- “Entry-Level Universal Banker Trainee — Crescent Valley Bank | Fort Collins, CO”
This instantly tells the candidate:
- What the role is
- Where it’s based
- Whether it’s entry-level or experienced
- That the company is named and real
That clarity alone helps filter in the right applicants—and filters out those who aren’t a match.
✅ 2. The Video Section Adds Trust and Personal Connection
Adding a Loom or YouTube video link right before “Who We Are” gives the post warmth. It puts a face to the team, gives applicants a feel for the environment, and instantly humanizes the employer.
Most job posts don’t include this—and that’s what makes it powerful.
✅ 3. The “About Us” Section Isn’t Generic
Instead of listing company awards or jargon, both posts explain:
- What Crescent Valley Bank stands for
- What it’s like to work there
- Why the company matters to the community
This helps candidates feel connected to something bigger than just a job.
✅ 4. The Responsibilities Show Impact, Not Just Tasks
Rather than bulleting generic duties like “process transactions,” each post explains the why behind the work:
“You’re not just processing transactions—you’re building trust.”
This emotional framing helps candidates understand the purpose behind their tasks—something top applicants respond to.
✅ 5. The Requirements Feel Inclusive and Encouraging
Instead of creating a “must-have” wall, the entry-level post specifically welcomes learners:
“We care more about your potential and people skills than your résumé.”
And even the experienced version keeps the language approachable, inviting professionals who may not check every single box.
✅ 6. The “Perks & Benefits” Section Adds Transparency
Both posts clearly list hourly pay, PTO, holidays, and perks like 401(k) matches. This transparency builds trust and reduces back-and-forth later on.
Candidates are far more likely to apply when they know what’s being offered upfront.
✅ 7. The “Why This Role Is a Great Fit” Section Sells the Opportunity
Instead of listing clichés like “fast-paced environment,” both posts tell a story:
- What success looks like
- Why the role matters
- What kind of people thrive in the team
This section makes the opportunity feel real—and valuable.
✅ 8. The Application Process Feels Fair and Respectful
Most job posts end cold: “Only shortlisted candidates will be contacted.”
Not these.
These end with:
“We respect your time.”
“We can’t wait to meet you.”
“No cover letter needed.”
Plus, using WorkScreen shows that the company is modern and serious about fairness.
Example of a Bad Universal Banker Job Description (And Why It Fails)
Job Title: Bank Teller/Universal Banker
Company: National Trust Financial
Job Type: Full-Time
Location: N/A
Compensation: Competitive salary
Deadline: Ongoing
Job Summary
We are seeking to hire a Universal Banker to provide client support, process transactions, and promote bank products and services.
Responsibilities
- Handle customer inquiries
- Process deposits and withdrawals
- Open and close accounts
- Refer products to customers
- Ensure compliance with procedures
Qualifications
- Bachelor’s degree in finance or related field preferred
- 2–3 years of experience in a banking or teller role
- Familiarity with bank products and procedures
- Excellent communication skills
How to Apply
Please submit your resume and cover letter to hr@nationaltrust.com. Only shortlisted candidates will be contacted.
🔎 Why This Job Post Falls Flat
🚫 1. The Job Title Is Vague and Generic
“Bank Teller/Universal Banker” isn’t just unclear—it also signals indecision about what role you’re actually hiring for. Is it a teller? Is it a hybrid? Candidates don’t know what to expect.
🚫 2. The Company Introduction Is Missing
There’s no context about who National Trust Financial is, what they stand for, or why this job matters. That makes the entire post feel cold and interchangeable with any other company.
🚫 3. The Language Is Dry and Robotic
“Promote bank products and services” and “ensure compliance with procedures” sound like lines from a training manual—not a human-centered job post.
There’s no warmth, no storytelling, and no energy to connect with applicants.
🚫 4. Compensation Is Vague
“Competitive salary” is a red flag for many candidates. It feels evasive. Including even a range would instantly improve trust and engagement.
🚫 5. There’s No Mention of Culture or Team Values
The post says nothing about how the team works, what success looks like, or what the culture feels like. This makes it harder for the candidate to self-select or feel excited.
🚫 6. The Requirements Are Rigid and Unfriendly
Listing a Bachelor’s degree for a banking role that often requires on-the-job training can discourage strong, qualified candidates—especially those coming from non-traditional backgrounds.
🚫 7. The Hiring Process Feels Dismissive
“Only shortlisted candidates will be contacted” makes applicants feel like they’re shouting into a void. There’s no clarity, no timeline, and no indication of a respectful or structured process.
🚫 8. The CTA Lacks Energy or Direction
Ending with “submit your resume and cover letter” is fine on its own—but without context, warmth, or encouragement, it feels like a formality, not an invitation.
Bonus Tips to Make Your Universal Banker Job Post Stand Out
If you want to attract quality candidates—and make them feel safe, respected, and excited to apply—these small additions can make a big difference:
✅ Tip 1: Add a Security & Privacy Notice to Build Trust
Online job scams are real, and candidates are more cautious than ever. Including a short, clear notice at the bottom of your job post builds immediate trust.
Example:
🔐 We take your privacy seriously. Crescent Valley Bank will never ask for sensitive personal information (like banking details or payment) during the hiring process. If you have any concerns, please contact us directly at [official email].
✅ Tip 2: Mention Leave Days and Flexibility
People care about work–life balance. Even if your leave policies are modest, sharing them in the post signals that you value your team’s well-being.
Example:
🌴 Enjoy 15 days of paid time off, 10 paid holidays, and access to personal wellness days throughout the year.
✅ Tip 3: Highlight Growth, Training & Mentorship
Let applicants know that you don’t just hire them—you invest in them.
Example:
📚 We offer structured training, one-on-one mentorship, and clear paths to promotion. If you’re someone who wants to grow in the banking industry, we’ll help you get there.
✅ Tip 4: Add a Video from the Hiring Manager or Team
If possible, include a short Loom or YouTube video from the hiring manager or team. A 60-second video can do more to sell your culture than a whole paragraph.
What to include in the video:
- Who you are
- What your team does
- Why the role is exciting
- What kind of person would thrive in the team
This personal touch builds instant connection—and helps your post stand out in a sea of text.
Here is an example that we used in our master guide on how to write a great job post description , you can check it out here https://www.loom.com/share/ba401b65b7f943b68a91fc6b04a62ad4
Should You Use AI to Write Job Descriptions?
Lately, it feels like every platform has a “1-click AI job description” feature—even ATS tools like Manatal and Workable offer them. But is using AI to write your job post actually a smart move?
The short answer: yes… and no.
❌ Why You Shouldn’t Rely on AI Alone
Auto-generating job posts without any real input might save time—but it also guarantees a generic, low-effort result. And that comes with real hiring risks:
- You’ll attract candidates who are mass-applying to any job, not those who care about your company
- You’ll lose credibility with top-tier applicants who are looking for meaning, not just money
- You’ll fail to stand out—and might even sound like your competitors who used the same template
Your job post is often the first impression a candidate has of your company. Why let AI speak for you without any human context?
✅ The Smarter Way to Use AI
AI can be a powerful writing partner—if you feed it the right material. Think of it like a junior copywriter: it needs direction, tone, and context to do great work.
Here’s how to prompt it properly:
Prompt Example:
“Help me write a job post for a Universal Banker at Crescent Valley Bank. We’re a locally-owned, community-first bank in Fort Collins, CO. The person we’re hiring will help customers with day-to-day banking, build long-term relationships, and guide them through financial products like loans and checking accounts.
Our ideal candidate is friendly, trustworthy, detail-oriented, and great with people. We offer paid training, strong benefits, and a path to growth. Please write this in a conversational, friendly tone and include a clear ‘How to Apply’ section that references WorkScreen.”
You can also paste in your own notes or a rough draft and ask AI to polish it. Just don’t let it write from scratch without direction—or your post will read like everyone else’s.
🧠 Bottom Line:
Use AI as a refiner, not a replacement. Start with your real values, voice, and needs—then let AI help clean it up. That’s how you get a job post that’s both efficient and authentic.
Don’t let bad hires slow you down.
WorkScreen helps you identify the right people—fast, easy, and stress-free.
Need a Quick Copy-Paste Job Description?
We get it—sometimes you just need something fast.
Maybe you’ve already read this guide and understand what a great job post looks like. But you still want a solid starting point to copy, paste, and tailor to your company in just a few minutes.
That’s what this is.
✏️ Important Reminder:
Don’t copy this word-for-word and expect magic.
This is a foundation, not a final draft.
Add a Loom video, inject your team culture, and edit the details to reflect your actual company.
In this section, you’ll find two ready-to-use job description templates for quick copy-paste use — but please remember, like we mentioned above, don’t just copy them word-for-word and expect results.
Think of these as starting points, not final drafts.
- Option 1: A more conversational, culture-first job description that highlights personality and team fit.
- Option 2: A more structured format, including a Job Brief, Responsibilities, and Requirements for a traditional approach.
✅ Option 1: Culture-First, Conversational Template
📌 Job Title: Universal Banker at [Company Name] | [Location]
💼 [Job Type] | On-Site | [Salary Range]
🕒 Schedule: [Insert Days & Hours]
🎥 Watch Before You Apply
Get a feel for the team, the branch, and what it’s like to work here:
👉 [Insert Loom/YouTube Video Link]
Who We Are
At [Company Name], we believe banking should feel human—not transactional.
We serve our customers with warmth, clarity, and a personal touch. Whether it’s helping someone set up their first account or walking them through a loan application, our Universal Bankers are here to guide, not push.
We’re hiring a Universal Banker to join our team, connect with customers, and bring real care to everyday banking.
What You’ll Be Doing
- Assist walk-in customers with daily banking needs
- Open and maintain checking, savings, and other accounts
- Answer questions about financial products and mobile banking tools
- Spot customer needs and suggest relevant services
- Process transactions accurately and securely
- Maintain a balanced cash drawer and follow security protocols
What We’re Looking For
- 1+ year of banking, teller, or customer-facing experience preferred
- Or: strong communication skills and willingness to learn
- High school diploma or equivalent
- Comfortable handling money and using basic banking tools
- Friendly, organized, and confident with people
Perks & Benefits
- Pay range: [Insert Salary Range]
- Health, dental, and vision insurance
- Paid time off + bank holidays
- 401(k) with company match
- Training programs and internal growth opportunities
- Supportive team environment
Why This Role Is a Great Fit
If you’re someone who cares about people, communicates with ease, and wants to build a career with purpose—this is the place for you.
At [Company Name], you’ll join a team that values trust, clear communication, and doing the right thing for every customer. We show up, we support each other, and we grow together.
How to Apply
We use WorkScreen to make the process fast and fair.
Click the link below to complete a short, skills-based evaluation that helps us understand your strengths:
👉 [Insert WorkScreen Link]
We’ll keep you updated at every step.
📄 Option 2: Structured Format (Job Brief + Responsibilities + Requirements)
Job Title: Universal Banker
Location: [Insert Location]
Company: [Company Name]
Employment Type: [Job Type]
Compensation: [Insert Salary Range]
🎥 Get to Know the Team
Watch this short video from our team to see who you’ll be working with:
👉 [Insert Loom/YouTube Video Link]
Job Brief
[Company Name] is seeking a Universal Banker to support daily branch operations, deliver a welcoming experience, and assist customers with a variety of banking needs.
This role is ideal for someone who enjoys face-to-face service, pays attention to detail, and thrives in a team-oriented environment.
Key Responsibilities
- Greet and assist customers with banking transactions and inquiries
- Open and maintain personal and business accounts
- Provide information about bank products, services, and digital tools
- Process deposits, withdrawals, and check transactions
- Maintain accurate records and ensure branch compliance
- Identify customer needs and refer to appropriate financial solutions
Requirements
- High school diploma or equivalent
- Previous experience in banking, retail, or customer service preferred
- Basic math and computer skills
- Strong communication and problem-solving ability
- Detail-oriented and reliable in handling cash and customer data
Perks & Benefits
- [Insert Salary Range]
- Health, dental, and vision benefits
- PTO and holiday schedule
- 401(k) with employer match
- Paid training and growth pathways
How to Apply
We use WorkScreen to evaluate candidates based on real-world strengths—not just résumés.
Click below to complete your application and short skills assessment:
👉 [Insert WorkScreen Link]
Let WorkScreen Handle the Next Step
Writing a great job post is just the first part of hiring right.
The next challenge? Figuring out who’s actually qualified—and who just knows how to polish a résumé or use AI to apply to everything.
That’s where WorkScreen comes in.
Here’s How WorkScreen Helps You Hire Smarter:
🔍 Spot Top Talent—Fast
WorkScreen automatically evaluates, scores, and ranks applicants on a performance-based leaderboard—making it easy to spot top talent, save time, and make smarter, data-driven hiring decisions.
🧪 Test for Real-World Skills in One Click
With WorkScreen, you can administer one-click skill tests to assess candidates based on real-world ability—not just credentials like résumés and past experience. This helps you hire more confidently and holistically.
🚫 Filter Out Low-Effort Applicants
WorkScreen automatically eliminates low-effort applicants who use AI Tools to apply, copy-paste answers, or rely on “one-click apply.” This way, you focus only on genuine, committed, and high-quality candidates—helping you avoid costly hiring mistakes.
🧠 Make Confident, Data-Driven Hiring Decisions
You’re not hiring based on gut instinct or keyword-matching—you’re hiring based on ability. And that leads to better hires, stronger teams, and less turnover.
Ready to make your next hire faster, smarter, and easier?
start hiring right.
Frequently Asked Questions About Hiring a Universal Banker
While both roles involve handling daily customer transactions, a Universal Banker is a more versatile, hybrid role.
A Teller typically focuses on processing deposits, withdrawals, and routine transactions at the front counter.
A Universal Banker, on the other hand, goes beyond that. In addition to teller duties, they can open accounts, explain loan options, set up digital banking, and educate customers about financial products. They often act as both a service rep and a relationship builder—making them more valuable in branches that want fewer handoffs and a better customer experience.
Look for a balance of people skills and technical confidence. The best Universal Bankers are:
- Friendly and approachable
- Strong communicators (especially with financial concepts)
- Comfortable with digital banking tools and systems
- Detail-oriented (especially when handling cash and documentation)
- Able to spot customer needs and offer relevant solutions
- Reliable and calm under pressure
Soft skills matter just as much as experience in this role—especially when building long-term customer trust.
In the U.S., the average salary for a Universal Banker typically ranges from $18 to $25 per hour, depending on location, experience, and company size.
- Entry-level roles may start closer to $17–$19/hour
- More experienced bankers in urban or high-volume branches can earn up to $26–$30/hour
Offering clear salary transparency in your job post can help you attract serious, qualified candidates faster.
No, a finance degree isn’t required for most Universal Banker roles. A high school diploma or GED is typically the minimum requirement.
Many banks prefer candidates with experience in retail, customer service, or cash handling—and then provide on-the-job training for the banking systems and products.
That said, having some college coursework or certifications in finance or business can be a plus—but it’s not essential.
