Share
If you’ve Googled “vendor manager job description,” you’ve probably seen dozens of articles. The problem? Most of them don’t actually help you attract a great vendor manager—they just give you a list of duties and a block of bullet points anyone could copy from a generic HR manual.
A job description isn’t just an internal checklist—it’s your first chance to show potential candidates why they should choose your company over the others hiring for the same role. And if it reads like it was written for “anyone,” it’s going to attract “just anyone.”
In this guide, we’ll break away from the copy-paste approach. We’ll look at what vendor managers actually do (in plain English), create two job post templates you can adapt—one for experienced hires and one for trainable talent—show you a bad example so you can avoid the common traps, and give you tips for making your post stand out to the right candidates.
Before we dive in, if you haven’t read our full guide on how to write a job post that attracts top talent , Link https://workscreen.io/how-to-write-a-job-post/ , I recommend starting there. It explains exactly why generic job descriptions fail to convert quality applicants—and why adding context, culture, and clarity is the key to hiring better people faster.
Don’t let bad hires slow you down.
WorkScreen helps you identify the right people—fast, easy, and stress-free.
What A Vendor Manager Actually Does - Their Roles
A vendor manager is the bridge between your company and the outside suppliers, contractors, or service providers that keep your business running smoothly. Their job isn’t just about signing contracts—it’s about making sure those partnerships deliver real value.
In plain English: a vendor manager chooses the right suppliers, negotiates fair agreements, tracks performance, solves problems when things go wrong, and ensures that vendors deliver on their promises—on time, on budget, and to your standards.
They’re part negotiator, part relationship-builder, and part quality controller. A good vendor manager will help your company save money, improve service quality, reduce risks, and build long-term partnerships that benefit both sides.
That’s why skills like communication, problem-solving, and strategic thinking matter just as much as knowing the technical details of contracts and procurement. This role requires someone who can be firm when needed but also collaborative—because strong vendor relationships are built on trust, transparency, and mutual success.
Two Great Vendor Manager Job Description Templates
We’ll provide two tailored job description options:
1.✅ Option 1: For employers looking to hire an experienced candidates with prior experience.
2.Option 2: For employers open to hiring entry-level candidates or those willing to train someone with potential
✅ Option 1: Job Description For Experienced Vendor Manager
📌 Job Title: Vendor Manager — Strategic Partnerships at BrightNest Home
💼 Type: Full-Time | Hybrid (Austin, TX; 3 days on-site) | Salary: $95,000–$120,000 + bonus
📍 Location: Austin, Texas
🎥 A quick word from our Head of Operations
Watch a 60-second intro about the role and our roadmap (insert Loom/YouTube link).
Who We Are — BrightNest Home
BrightNest Home is a fast-growing DTC home organization brand known for beautifully functional storage, closet, and kitchen systems. We design in Austin, manufacture with a network of specialty suppliers in the US, Mexico, and Asia, and ship through 3PL hubs to customers on Shopify, Amazon, and retail partners. Our edge is simple: thoughtful design, reliable quality, and lead times customers can count on. To keep that promise, we rely on outstanding supplier partnerships—and that’s where you come in.
About Our Company Culture
We move fast, write things down, and tell the truth—internally and to vendors. We value ownership over job titles, facts over assumptions, and respectful candor in negotiations. If you like clear goals, crisp communication, and building long-term relationships that make both sides stronger, you’ll fit right in.
What You’ll Do
- Own relationships with ~25 core suppliers (packaging, plastics, metals, and 3PL).
- Lead RFPs/RFQs, negotiate pricing, payment terms, MOQs, and warranties.
- Set and manage SLAs/KPIs (OTIF, defect rate, lead time, cost-to-serve) with monthly scorecards.
- Partner with Ops, QA, and Product to prevent stockouts and manage new-product ramps.
- Drive cost-savings and value-engineering initiatives without compromising quality.
- Identify and onboard alternates for risk mitigation; manage compliance and documentation.
- Escalate and resolve issues quickly; run post-mortems and vendor improvement plans.
What We’re Looking For
- 4–6+ years in vendor management, sourcing, or supply chain (CPG/hardgoods preferred).
- Negotiation pro with a track record of cost reductions and SLA improvements.
- Comfortable with contracts, TCO analysis, and supplier risk assessments.
- Excel/Sheets power user; familiarity with NetSuite (or similar ERP) is a plus.
- Clear, direct communicator who can influence cross-functionally.
Perks & Benefits
- Competitive base + performance bonus
- Medical, dental, vision • 401(k) with match
- Flexible PTO • 10 company holidays
- Hybrid schedule • Home-office stipend
- Annual learning stipend and supplier-visit travel
Why This Role Is a Great Fit
- Direct, measurable impact on margin, quality, and customer satisfaction
- A seat at the table for new product launches and supplier strategy
- Autonomy to shape our vendor portfolio and how we measure success
Our Hiring Process
We review every application, share updates within 7–10 business days, and run a structured, respectful process: 30-min intro → case exercise → panel interview → references.
📥 How to Apply
We use WorkScreen for a fair, skills-based evaluation. Apply here: (insert WorkScreen link). You’ll complete a short, practical exercise so we can get to know your approach—not just your résumé.
✅ Option 2: Job Description For Entry-Level / Willing-to-Train Vendor Manager
📌 Job Title: Junior Vendor Manager — Learn & Grow at SproutBox Foods
💼 Type: Full-Time | On-Site/Hybrid (Denver, CO) | Salary: $55,000–$70,000 + growth path
📍 Location: Denver, Colorado
🎥 Meet your hiring manager
60-second overview of the team, the onboarding plan, and how we’ll support your growth (insert Loom/YouTube link).
Who We Are — SproutBox Foods
SproutBox Foods is a better-for-you snacks company making clean-label bites for busy families. We sell nationwide through our Shopify store and a growing list of grocery partners. Our product line is simple, but our supplier network isn’t—ingredients, co-packers, packaging, and cold-chain logistics must click together perfectly. We’re expanding and investing in people who want to learn supply chain from the ground up.
About Our Company Culture
We’re a mission-driven, product-obsessed team that values humility, curiosity, and follow-through. We coach in public, document decisions, and celebrate small wins. We’d rather fix a process than assign blame, and we believe beginners can do excellent work with clear standards and good mentorship.
What You’ll Do
- Support senior vendor leads with day-to-day supplier communications.
- Track POs, confirm lead times, and update internal stakeholders on changes.
- Help gather quotes, compare options, and prepare negotiation briefs.
- Maintain vendor scorecards and escalate late/quality issues.
- Research new suppliers and manage onboarding checklists.
- Learn the fundamentals of contracts, SLAs, and compliance documentation.
What We’re Looking For
- Organized, detail-oriented communicator comfortable with email, spreadsheets, and follow-ups.
- Bias to learn—comfortable asking questions and taking notes.
- Any exposure to supply chain, purchasing, food production, or operations is a plus (not required).
Perks & Benefits
- Medical, dental, vision • Commuter benefits
- Paid time off • 8 company holidays + volunteer day
- Monthly product credit • On-site tastings
- Annual learning stipend • Clear promotion track to Vendor Manager
Why This Role Is a Great Fit
- Hands-on training with real responsibility from week one
- Mentorship from experienced sourcing and operations leaders
- A chance to grow into a full Vendor Manager role within a scaling CPG brand
Our Hiring Process
Transparent and supportive: application review → 25-min intro → practical task (light) → team interview. We aim to respond within 5–7 business days at each step.
📥 How to Apply
We use WorkScreen to evaluate skills fairly and efficiently. Apply here: (insert WorkScreen link). The short exercise focuses on how you think and communicate—not just prior experience.
Hiring doesn’t have to be hard.
If your hiring process is stressful, slow, or filled with second-guessing—WorkScreen fixes that. Workscreen helps you quickly identify top talent fast, eliminate low-quality applicants, and make better hires without the headaches.
Breakdown of Why These Vendor Manager Job Posts Work
1. Clear, Specific Titles
- ✅ Both posts immediately state the level and function of the role (Experienced vs. Junior) and the company name.
- This helps candidates quickly identify if the job aligns with their experience and career stage.
- Bonus: Adding the business focus (“Strategic Partnerships” or “Learn & Grow”) signals the role’s purpose without ambiguity.
2. Warm Intros with Context
- ✅ Opening paragraphs address the candidate directly and set the stage for what makes the role meaningful.
- Experienced role: “Our edge is simple: thoughtful design, reliable quality, and lead times customers can count on.”
- Entry-level role: “We’re expanding and investing in people who want to learn supply chain from the ground up.”
- These intros give context, not just tasks, making the post feel human and engaging.
3. Video Element
- ✅ Both posts include a short Loom or YouTube video before the “Who We Are” section.
- This builds trust and connection, gives candidates a sense of team culture, and differentiates your post from text-only job descriptions.
4. Company-Specific “Who We Are”
- ✅ Instead of generic copy, each description describes the company’s real products, services, markets, and mission.
- Candidates immediately understand what business they’d be joining, which increases engagement and alignment.
5. About Company Culture
- ✅ Culture section highlights values, working style, and team behaviors.
- Example: “We move fast, write things down, and tell the truth—internally and to vendors.”
- This signals to candidates what it’s like to work there, helping attract people who fit the environment.
6. Role Responsibilities & Scope
- ✅ Responsibilities are specific, actionable, and tied to real business outcomes.
- Experienced role lists negotiating contracts, managing KPIs, driving cost-savings, etc.
- Entry-level role shows supporting responsibilities and a learning path.
- This level of specificity reduces misalignment and sets clear expectations.
7. Requirements That Reflect Reality
- ✅ Experience, skills, and software familiarity are practical and realistic.
- Experienced role specifies 4–6 years in vendor management, ERP knowledge, negotiation skills.
- Entry-level role focuses on organizational skills, curiosity, and willingness to learn, opening the door for promising candidates without overfiltering.
8. Perks & Benefits Section
- ✅ Explicit, separated perks make the offer transparent and appealing.
- Candidates know what’s included beyond salary, which increases perceived value and trust.
9. Why This Role Is a Great Fit
- ✅ Explains impact, growth, and autonomy—beyond the “tasks” themselves.
- Shows why the candidate would enjoy and succeed in this role, making the post aspirational without being vague.
10. Respectful, Transparent Hiring Process
- ✅ Clearly outlines steps, timelines, and expectations.
- Reduces candidate anxiety and demonstrates that the company values applicants’ time.
11. Integration with WorkScreen
- ✅ Introduces the skills-based evaluation tool subtly in the CTA.
- Signals fair, modern, and efficient hiring, while also showcasing a differentiator for candidates.
💡 Summary:
These posts work because they’re human, specific, and structured. They clearly communicate the role, the company, the culture, and why it matters—all while signaling transparency and respect for candidates’ time. Every section serves a purpose, making the post both aspirational and actionable.
Example of a Bad Vendor Manager Job Description (And Why It Fails)
Job Title: Vendor Manager
Company Overview: We are a fast-growing company looking for a vendor manager to handle our suppliers and help improve processes.
Responsibilities:
- Manage vendors
- Negotiate contracts
- Ensure timely delivery
Requirements:
- 3+ years experience
- Good communication skills
Perks: None listed
How to Apply: Send your resume to hr@company.com
Why This Job Description Fails
- Generic Job Title
- ❌ Just “Vendor Manager” without seniority, focus, or context.
- Candidates can’t immediately gauge if they’re qualified or if the role matches their goals.
- Vague Company Overview
- ❌ “We are a fast-growing company” says nothing about what the company does, its products, or culture.
- Candidates have no idea what they’d be joining or why it matters.
- Responsibilities Are Too Broad
- ❌ “Manage vendors” and “negotiate contracts” don’t explain scope, KPIs, or outcomes.
- Leaves candidates guessing about expectations, which can attract the wrong people.
- Requirements Lack Context
- ❌ “3+ years experience” and “good communication skills” are too general.
- No mention of software, industry knowledge, or specific competencies—fails to filter for relevant talent.
- No Perks or Benefits
- ❌ Perks are a huge factor in candidate decision-making.
- Leaving this out signals a lack of transparency or care for employees.
- Cold, Impersonal Application Process
- ❌ “Send your resume to hr@company.com” provides no guidance, reassurance, or human touch.
- Makes the process feel transactional and discourages high-quality candidates.
- No Cultural Context
- ❌ Omits values, working style, or team behaviors.
- Candidates don’t know if they would fit in or thrive.
💡 Key Takeaway:
A bad job post is generic, vague, and impersonal. It fails to attract top candidates because it doesn’t explain why the role matters, what the company stands for, or what makes this an exciting opportunity. Contrast this with our previous “good” Vendor Manager descriptions, which are specific, human, and engaging, with clear expectations, perks, culture, and impact.
Bonus Tips to Make Your Vendor Manager Job Post Stand Out
Even with a strong, well-written job description, small touches can dramatically increase candidate engagement. Here’s how to elevate your post:
1. Add a Loom Video or Intro Message
- 🎥 Why it works: Videos humanize your company and show candidates the team, culture, and role in action.
- Example: Record a 60-second video of the hiring manager introducing themselves, talking about the team, and explaining why this Vendor Manager role is crucial.
Here is an example that we used in our master guide on how to write a great job post description , you can check it out here https://www.loom.com/share/ba401b65b7f943b68a91fc6b04a62ad4
2. Highlight Flexibility & Work-Life Balance
- Flexible schedules, remote work options, or hybrid arrangements make your role more attractive.
- Example: “We offer a hybrid work model and flexible hours to help you manage your professional and personal life seamlessly.”
3. Include Training & Growth Opportunities
- Candidates want to see long-term potential.
- Example: “We support continuous learning with annual training budgets and mentorship programs to help you grow into senior procurement and vendor leadership roles.”
4. Share Company Culture in Action
- Give concrete examples of your values, teamwork, and environment.
- Example: “Our team celebrates wins every month, encourages cross-department collaboration, and thrives on transparency and ownership.”
5. Mention Security & Privacy for Applicants
- Especially important for roles handling sensitive vendor or financial data.
- Example: “All applicant information is treated confidentially. We use secure systems to process resumes and assess skills.”
6. Use Specific, Engaging Language
- Replace generic verbs with action-oriented, exciting language.
- ❌ “Manage vendors” → ✅ “Build strong partnerships with key suppliers and drive process improvements across our supply chain.”
7. Show Why This Role Makes an Impact
- Candidates are motivated by purpose.
- ❌ “Handle contracts” → ✅ “Play a critical role in optimizing our vendor ecosystem, ensuring high-quality delivery, and contributing directly to our company growth.”
💡 Pro Tip: Small details like including a video, showing your culture, and highlighting growth opportunities can make your posting feel alive, human, and worth applying to. It’s what separates a generic post from one that attracts top-tier talent.
AI Caution—How to Use AI Without Killing Your Job Post’s Personality
Lately, it feels like everyone is using AI to generate job descriptions with one click. Platforms like Manatal, Workable, and even ChatGPT promise quick templates that will “save time.”
But here’s the honest truth:
Using AI to write your job post without context is one of the fastest ways to attract the wrong candidates.
❌ Why You Shouldn’t Rely on AI Alone
Sure, AI can help you write faster—but when used blindly, it does more harm than good. Here’s why:
- It produces generic copy that sounds like every other post online.
- It attracts the wrong kind of applicants—those who skim and mass-apply, not those aligned with your mission.
- It creates a poor first impression of your company. Your job post is your first brand moment—why risk sounding like a template?
A job description isn’t a formality—it’s a marketing asset for your company culture.
✅ The Right Way to Use AI
AI is a great assistant—but it’s not your hiring manager. If you use it with the right inputs, it can help shape, polish, and format your message in a fraction of the time.
🧠 Step 1: Provide the Raw Ingredients
Before you prompt AI, gather this info:
- A short summary of your company and what it does
- What the Vendor Manager role actually entails day-to-day
- The tone you want to reflect (friendly, bold, mission-driven, etc.)
- Your company culture and values
- Traits of the ideal hire
- Compensation and benefits
- What your hiring process looks like
✍️ Step 2: Give AI a Clear Prompt
Here’s an example prompt you might use:
“Help me write a job post for our company, Summit Supply Co.
We’re hiring a Vendor Manager to oversee supplier relationships, contract negotiations, and performance tracking.
Our culture is collaborative, transparent, and values continuous improvement.
We want to attract candidates who are strategic thinkers, relationship-builders, and detail-oriented.
We offer competitive salary, health benefits, and professional growth opportunities.
Here’s our hiring process: [insert process].
Here are a few notes I’ve written to get you started: [paste your notes].”
AI can help you organize and format this into something sharp—but always review it through the lens of: “Would this excite a great candidate?”
🟡 Don’t Let AI Replace the One Thing Only You Know
Only you understand what it feels like to work at your company. That tone, that energy, that leadership vision—that has to come from you. AI can’t fake that. And candidates can tell.
✅ Summary
- AI is a tool, not a shortcut.
- Use it to shape, not replace, your message.
- The best job posts still require your intent—AI just helps you deliver it faster.
Build a winning team—without the hiring headache.
WorkScreen helps you hire fast, confidently, and without second-guessing.
Need a Quick Copy-Paste Job Description?
We get it—sometimes you just need something fast. Maybe you’ve already gone through this guide and understand what a strong job post looks like. But you also want a solid starting point you can copy, paste, and tailor to your company in just a few minutes.
✏️ Important Reminder:
Don’t copy this word-for-word and expect magic.
This is a foundation, not a final draft.
Add a Loom video, inject your team culture, and edit the details to reflect your actual company.
In this section, you’ll find two ready-to-use job description templates for quick copy-paste use — but please remember, like we mentioned above, don’t just copy them word-for-word and expect results.
Think of these as starting points, not final drafts.
- Option 1: A more conversational, culture-first job description that highlights personality and team fit.
- Option 2: A more structured format, including a Job Brief, Responsibilities, and Requirements for a traditional approach.
✅ Option 1: Conversational Job Description Template (Culture-First Style)
Job Title: Vendor Manager – Drive Strategic Partnerships at [Company Name]💼 Location: [Remote/Hybrid/In-Office] (HQ: [City, State])🕒 Type: [Full-Time/Part-Time]💰 Salary Range: [$X,000 – $Y,000]/year
🎥 Quick Video from the Hiring Manager
[Insert Loom/YouTube link] — A 60-second overview of the team, priorities for the next 6–12 months, and what success looks like in this role.
Who We Are — [Company Name]
[Company Name] helps [your customers—e.g., retailers/enterprises/consumers] get [your core value—e.g., reliable products, fast delivery, excellent service]. We operate across [regions/markets], partner with [#] core suppliers, and care deeply about quality, reliability, and long-term relationships. Our promise to customers—[short promise, e.g., “on-time delivery with zero compromises on quality”]—depends on strong vendor partnerships. That’s where you come in.
About Our Company Culture
We value clarity, accountability, and respectful candor. We document decisions, measure what matters, and celebrate team wins. You’ll find a culture that encourages ownership, thoughtful debate, and building long-term trust with partners and each other.
What the Role Looks Like
You’ll be the bridge between [Company Name] and our supplier network—negotiating smart contracts, setting clear performance standards, and ensuring vendors deliver on time, on budget, and to spec.
What You’ll Do
- Own relationships with [~X–Y] core suppliers across [categories—e.g., packaging, components, 3PL].
- Lead RFPs/RFQs and negotiate pricing, payment terms, MOQs, warranties.
- Define and track SLAs/KPIs (e.g., OTIF, defect rate, lead time, cost-to-serve); publish monthly scorecards.
- Partner with Operations, Product, and Finance to align supply with demand and margins.
- Drive cost-saving and value-engineering initiatives without sacrificing quality.
- Identify alternate suppliers for risk mitigation; maintain compliance and documentation.
- Resolve escalations quickly; run post-mortems and vendor improvement plans.
What We’re Looking For
- [3–6]+ years in vendor management, sourcing, or supply chain (industry: [insert]).
- Strong negotiation skills and a track record of improving SLAs/costs.
- Comfortable with contracts, TCO analysis, and vendor risk assessments.
- Proficient with spreadsheets and [ERP/procurement tool].
- Clear communicator who can influence cross-functionally.
Perks & Benefits
- Competitive base + performance bonus
- Medical, dental, vision • [401(k)/pension] with match
- Flexible PTO • [X] company holidays
- [Remote/hybrid] setup • Home-office stipend
- Annual learning budget • Supplier-visit travel (as needed)
Why This Role Is a Great Fit
- Direct, measurable impact on margin, quality, and customer satisfaction
- Autonomy to shape the vendor portfolio and performance playbook
- A strategic seat at the table for new product launches and supply planning
Our Hiring Process
Application review → 30-min intro → practical exercise → panel interview → references. We aim to update you within [X–Y] business days at each step.
📥 How to Apply
We use WorkScreen for a fair, skills-based evaluation. Apply here: [Insert WorkScreen Link]. You’ll complete a short, practical task so we can understand your approach—not just your résumé.
✅ Option 2: Structured “Job Brief + Responsibilities + Requirements” Template
Job Title: Vendor Manager – Learn & Grow at [Company Name]💼 Location: [Remote/Hybrid/In-Office] (HQ: [City, State])🕒 Type: [Full-Time/Part-Time]💰 Salary Range: [$X,000 – $Y,000]/year
About [Company Name]
[Company Name] partners with trusted suppliers to deliver [products/services] to [your customers/markets]. We’re focused on reliability, transparency, and continuous improvement across our supply base.
Job Brief
The Vendor Manager supports supplier relationships, contract administration, and performance tracking to ensure quality, cost-effectiveness, and on-time delivery. This role blends relationship-building with process discipline and data-driven decision-making.
Key Responsibilities
- Coordinate day-to-day supplier communications and updates.
- Support contract reviews, quotes, and pricing comparisons.
- Monitor SLAs/KPIs and escalate issues (late, quality, compliance).
- Collaborate with internal teams to align supply with demand.
- Research and help onboard new suppliers; maintain documentation.
Requirements / Skills
- [0–3 / 3+]* years in vendor management, purchasing, or operations (*adjust based on seniority).
- Strong organization and follow-through; clear written and verbal communication.
- Comfortable with spreadsheets; familiarity with [ERP/procurement tool] is a plus.
- Curious, coachable, and motivated to improve processes.
Perks & Benefits
- Competitive salary + [bonus/commission if applicable]
- Medical, dental, vision • [401(k)/pension]
- Paid time off • [X] company holidays
- [Remote/hybrid] flexibility • Commuter or home-office stipend
- Annual learning budget and mentorship
Our Hiring Process
Application review → [20–30]-min intro → light practical task → team interview. We target [X–Y] business days for updates at each stage.
📥 How to Apply
We use WorkScreen to run a fair, skills-based evaluation. Apply here: [Insert WorkScreen Link]. The short exercise focuses on how you think and communicate.
Let WorkScreen.io Handle the Next Phase of Hiring
Writing a strong job post is only half the battle—now you need to find the right candidates without wasting hours sifting through unqualified applications. That’s where WorkScreen.io comes in.
Here’s how WorkScreen helps you hire smarter:
🔍 Quickly Identify Your Most Promising Candidates
WorkScreen automatically evaluates, scores, and ranks applicants on a performance-based leaderboard—making it easy to spot top talent, save time, and make smarter, data-driven hiring decisions.
🛠 Easily Administer One-Click Skill Tests
With WorkScreen, you can administer one-click skill tests to assess candidates based on real-world ability—not just credentials like résumés and past experience. This helps you hire more confidently and holistically.
🚫 Eliminate Low-Effort Applicants
WorkScreen automatically eliminates low-effort applicants who use AI Tools to apply, copy-paste answers, or rely on “one-click apply.” This way, you focus only on genuine, committed, and high-quality candidates—helping you avoid costly hiring mistakes.
The result? You avoid costly hiring mistakes, protect your time, and make confident decisions backed by actual performance data—not just résumés.
📥 Ready to Make Hiring Easier?
Once your Vendor Manager job post is live, share your unique WorkScreen link with applicants. Let the platform automatically evaluate and rank them—so you can focus on meeting the best of the best.
👉 Sign up for WorkScreen.io and start building your top-performing vendor management team today.
Frequently Asked Questions - Vendor Manager Job Description
A strong Vendor Manager combines strategic thinking with relationship-building skills. Look for negotiation ability, contract management expertise, analytical skills for performance tracking, problem-solving aptitude, and strong communication. Industry-specific knowledge and familiarity with procurement tools are also valuable, but adaptability and integrity are equally important for long-term success.
In the United States, the average base salary for a Vendor Manager typically ranges from $70,000 to $110,000 per year, depending on experience, location, and industry. Senior-level Vendor Managers in high-demand sectors (like tech or manufacturing) can earn $120,000+, especially if the role includes strategic sourcing and global vendor oversight.
A Procurement Manager focuses on acquiring goods and services—from identifying suppliers to purchasing and logistics. A Vendor Manager’s role is broader, emphasizing ongoing supplier relationship management, performance monitoring, and ensuring contractual obligations are met over time.
They use KPIs like On-Time In-Full (OTIF) delivery rates, defect rates, cost-to-serve, responsiveness, and compliance with service-level agreements (SLAs). Many also track qualitative factors like communication quality and innovation contribution.
