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If you’ve ever Googled “Case Manager job description template,” you’ve probably seen the same thing over and over:
Generic bullet points. Corporate jargon. A lifeless list of duties that could describe almost any role in healthcare or social services.
But here’s the truth: if you want to attract a great Case Manager—someone who’s compassionate, organized, and capable of handling complex cases across multiple systems—you need more than a generic job post.
You need a job description that actually connects with the right people. One that shows what your organization stands for. One that helps candidates picture themselves making a real difference in your team.
In this guide, we’ll walk you through:
- What a Case Manager really does (in plain English)
- Two great job description templates you can use (one for experienced hires, one for high-potential candidates)
- A breakdown of why those templates work
- A real-world example of what not to do
- Tips to make your job post stand out
- Smart ways to use AI (without sounding robotic)
- A copy-paste version you can tailor in minutes
If you haven’t already, we recommend reading our full guide on how to write a job post that attracts top talent , Link https://workscreen.io/how-to-write-a-job-post/ — it breaks down the biggest reasons why most job ads fail to attract top talent (and what to do instead).
WorkScreen simplifies the hiring process, helping you quickly identify top talent while eliminating low-quality applications. By saving you countless hours and reducing the risk of bad hires, it empowers you to build a team that delivers results
What A Case Manager Actually Does - Their Duties
A Case Manager isn’t just someone who tracks paperwork or manages files. They’re the glue that holds support systems together—coordinating services, advocating for clients, and helping people navigate life-changing challenges.
Whether it’s in healthcare, mental health, social work, or rehabilitation, a Case Manager plays a critical role in making sure people get the care, resources, and follow-up they need.
They don’t just check boxes—they build trust, manage complex cases with empathy and precision, and often act as the main point of contact between clients, families, service providers, and internal teams.
In other words:
If your organization serves people with layered needs, a good Case Manager helps make sure no one falls through the cracks.
Two Great Case Manager Job Descriptions
✅ Option 1: For Experienced Case Managers
📌 Job Title: Case Manager (Behavioral Health) at Summit Family Services
Schedule: Full-Time – Remote Flexibility
Compensation: $55,000–$68,000/year
📍 Location: Hybrid – Based in Austin, TX (In-office 2x/week)
🎥 Meet the Team
Before you apply, take a moment to hear from our Team Lead.
Watch this short Loom video (2 min) where she shares what we value in our Case Managers, what a typical week looks like, and how this role supports the people we serve.
💡 About Us:
At Summit Family Services, we provide wraparound behavioral and family support services to children and adults in need. Our mission is to meet people where they are and guide them toward stability, health, and empowerment.
We’re looking for a compassionate, experienced Case Manager to join our care coordination team. If you’re someone who thrives at the intersection of empathy and organization—and you want your work to make a real difference—we’d love to hear from you.
🎯 What You’ll Be Doing:
You’ll manage a caseload of 20–25 clients, coordinating behavioral health services and working closely with families, social workers, and service providers. Your goal? To ensure each client receives the right care, on time, and with dignity.
- Conduct needs assessments and develop care plans
- Maintain regular client check-ins and documentation
- Coordinate with external providers for housing, therapy, or recovery services
- Advocate for client needs within internal and external systems
- Monitor progress and update care plans as needed
✅ What We’re Looking For:
- 2+ years of case management experience (behavioral health or social work preferred)
- Bachelor’s degree in Social Work, Psychology, or related field
- Strong organizational and communication skills
- Familiarity with electronic health records and care coordination platforms
- Spanish fluency a plus
💬 Why Join Us:
- Remote flexibility with in-office support
- Monthly mental wellness stipend
- Clear growth path into Lead Case Manager roles
- Supportive, mission-driven team culture
- We reply to every application—and we respect your time
📥 How to Apply:
We use WorkScreen.io to make our hiring process fair, fast, and skills-based. Click below to apply, complete a short evaluation, and we’ll be in touch—no résumé black holes here.
👉 [Apply here]
✅ Option 2: For Entry-Level or Trainable Candidates
📌 Job Title: Entry-Level Case Manager – Train On The Job – Community Support Team
Compensation: $42,000–$48,000/year
📍 Location: In-person – Dayton, OH
🎥 Hear From Our Team
Not sure if you’re ready for a role like this?
Watch this welcome message from our Program Director (2.5 min) where she explains how we train and support new team members—especially those starting without direct experience.
💡 About Us:
Our team at Renew Community Services works with individuals facing housing insecurity, trauma, and mental health challenges. We believe in hiring for heart and training for skill—because showing up for others begins with showing up for each other.
If you’re organized, empathetic, and ready to make a real impact, we’re hiring a Case Manager who’s eager to learn and grow. No experience required—we’ll teach you everything you need to succeed.
🎯 What You’ll Be Doing:
You’ll support our senior case managers while learning the ropes. From accompanying home visits to managing client check-ins, your job will be to learn, assist, and grow into a full case management caseload.
- Assist with scheduling and follow-ups
- Participate in home visits and community events
- Update case files and support team documentation
- Learn how to coordinate services across agencies
- Attend training and shadow senior staff
✅ What We’re Looking For:
- High school diploma or GED
- Strong people skills and a genuine desire to help others
- Organized, reliable, and open to feedback
- Willing to learn and comfortable navigating community resources
- A valid driver’s license and access to reliable transportation
💬 Why Join Us:
- Paid 6-week training program
- Access to certification programs and mentorship
- $250 quarterly wellness allowance
- 20 paid personal days per year + 6 mental health days
- Real opportunity to grow into a full Case Manager role in under 6 months
📥 How to Apply:
We use WorkScreen.io to evaluate candidates based on attitude and potential—not just past experience. You’ll go through a short, practical evaluation to help us understand how you think and communicate.
👉 [Apply here]
Build a winning team—without the hiring headache. WorkScreen helps you hire fast, confidently, and without second-guessing.
Why These Case Manager Job Posts Work
Let’s break down what makes both of these Case Manager job posts stand out—and why they’re more likely to attract thoughtful, capable candidates:
✅ 1. The Job Titles Are Clear and Specific
Instead of something vague like “Case Manager,” the titles include important context:
- “Behavioral Health” signals the type of work.
- “Entry-Level” clearly sets expectations.
- Location and pay range are included up front.
This improves relevance, clarity, and searchability—three key factors for drawing in serious applicants.
✅ 2. They Open With a Human, Contextual Introduction
Each post starts with a warm explanation of the organization’s mission and what kind of person they’re looking for—not a block of dry company history.
This sets the tone, builds emotional connection, and helps candidates understand the why behind the role.
✅ 3. They Include a Video From the Team
By embedding a short Loom or YouTube video from a team lead or program director, you give applicants a chance to see the humans behind the post. It builds trust, adds personality, and makes your job post feel like a conversation—not a wall of text.
And for candidates who value alignment and culture fit? This can be the difference between applying or not.
✅ 4. The Responsibilities Are Purpose-Driven
Tasks aren’t listed like chores—they’re described with clarity and intention.
Instead of just “Coordinate care plans,” we say:
“Ensure each client receives the right care, on time, and with dignity.”
This reinforces how the role creates impact—and helps the candidate visualize their day-to-day.
✅ 5. The Requirements Feel Reasonable and Inclusive
Both posts clearly lay out qualifications but also show flexibility:
- One is geared toward professionals with 2+ years of experience.
- The other encourages driven, entry-level candidates to apply—even without formal credentials.
That’s how you widen the talent pool without compromising on quality.
✅ 6. Benefits and Perks Are Listed Transparently
Both roles include:
- Salary range (upfront)
- Flexibility options
- Mental health days or stipends
- Training and growth opportunities
This shows you respect the candidate’s time and signals that your workplace values well-being and development.
✅ 7. The Hiring Process Is Respectful and Clear
Most job posts just say: “Only shortlisted candidates will be contacted.”
Yours? They reassure applicants that:
- Every application is reviewed
- Communication will happen promptly
- The process is fair, skill-based, and transparent
This small detail builds trust and sets you apart—especially in competitive hiring markets.
✅ 8. The Tone Is Friendly, Mission-Driven, and Personal
This isn’t a legal document—it’s a conversation. You’re inviting someone into a team, not just assigning them tasks. That shift in tone attracts thoughtful, mission-aligned people—not resume spammers.
Example of a Bad Case Manager Job Description (And Why It Fails)
❌ Bad Job Description Example
📌 Job Title:
Case Manager
📍 Location:
Anytown, USA
📝 Job Summary:
We are seeking an experienced Case Manager to oversee service delivery to clients. The Case Manager will be responsible for maintaining client records, coordinating services, and ensuring compliance with regulations.
📋 Responsibilities:
- Provide case management services to clients
- Maintain client records
- Coordinate with other departments
- Attend team meetings
- Other duties as assigned
📌 Requirements:
- Bachelor’s degree required
- 3 years of relevant experience
- Excellent communication skills
- Able to multitask in a fast-paced environment
💼 Compensation:
TBD
📨 How to Apply:
Send your resume and cover letter to hr@company.org. Only shortlisted candidates will be contacted.
❌ Why This Job Post Falls Short
Let’s unpack what’s wrong—and how it affects candidate quality:
⚠️ 1. The Job Title Is Too Generic
Just “Case Manager” with no details about the field (e.g., behavioral health, housing, youth services). No audience targeting = irrelevant applicants.
⚠️ 2. The Introduction Lacks Mission or Personality
“Seeking an experienced Case Manager” is a cold, corporate opener. It doesn’t show what the organization stands for, who they serve, or why this role matters.
No context. No heart. No reason to care.
⚠️ 3. Responsibilities Are Vague and Copy-Pasted
These tasks could apply to almost any administrative role. There’s no clarity, no real-world examples, and no insight into what a Case Manager’s day-to-day looks like.
⚠️ 4. No Insight Into Culture or Team
There’s no mention of who the candidate will work with, what the environment is like, or how the team supports each other. Top candidates want to belong, not just work.
⚠️ 5. Compensation Is Hidden
Listing “TBD” for pay shows a lack of transparency and discourages serious applicants. It also signals that the employer may be undervaluing the role—or trying to lowball.
⚠️ 6. Hiring Process Feels Cold and Dismissive
“Only shortlisted candidates will be contacted” is outdated and off-putting. It gives the impression that candidates are just numbers—and their time doesn’t matter.
⚠️ 7. No Call to Action, No Motivation
The final line simply tells applicants to email their résumé. There’s no encouragement, no human connection, no excitement. Just a formality.
If your job post looks anything like this, don’t worry—most of the internet’s job boards are full of these. The good news? You now have a clear, repeatable structure to make yours stand out.
Bonus Tips to Make Your Job Post Stand Out
Once you’ve nailed the basics—clear title, warm intro, transparent pay—these next-level tips can make your job post even more appealing to high-quality applicants.
Think of them as trust-builders that separate you from companies that treat hiring like a checkbox.
✅ Tip 1: Add a Candidate Privacy & Security Notice
Fraud is real. Candidates are cautious. Adding a short privacy statement shows you care about their safety and builds credibility.
Example:
🔒 Important Notice: We take the security and privacy of all job applicants seriously. We will never ask for payment, financial information, or personal documents outside of our official WorkScreen evaluation process.
✅ Tip 2: Mention Time Off or Flex Days
Candidates care about work-life balance. Even if you can’t offer unlimited PTO, mentioning any kind of leave—even modest—is a strong differentiator.
Example:
Enjoy 20 paid personal days per year, plus 6 mental health days—because we want you to care for yourself the way you care for others.
✅ Tip 3: Highlight Growth or Learning Opportunities
Training and advancement matter—especially to early-career or mission-driven candidates. Mention certifications, mentorships, or clear career ladders.
Example:
We offer paid training, access to case management certification programs, and mentorship from experienced team leads. Most of our senior staff started in entry-level roles.
✅ Tip 4: Reaffirm Your Application Process is Fair and Respectful
Let candidates know what to expect—and that you won’t ghost them.
Example:
We review every application and respond within 7–10 business days. We believe every candidate deserves clarity and respect, no matter the outcome.
✅ Tip 5: Add a Video From the Hiring Manager or Team
Already done in your earlier templates—but worth repeating here:
A short Loom or YouTube video (1–2 minutes) helps put a face to the process. It’s one of the most effective ways to build trust quickly.
Here is an example that we used in our master guide on how to write a great job post description , you can check it out here https://www.loom.com/share/ba401b65b7f943b68a91fc6b04a62ad4
✅ Tip 6: Show What Real Employees Say About Working There
Pull in a brief Glassdoor quote or include a line from a current team member.
Example:
“This is the first job I’ve had where I feel like my ideas matter—and the team actually cares about each other.” —Samantha, Case Manager
Even one genuine quote goes a long way.
These are the small things most job posts miss—and that’s why they stand out.
Should You Use AI to Write a Job Post?
Short answer? Yes—but not blindly.
AI can be a fantastic tool for shaping, editing, or polishing a job post. But if you just type “Write me a Case Manager job description” into ChatGPT and copy-paste the output? You’re setting yourself up for mediocrity.
Here’s why that doesn’t work—and what does.
❌ Why You Shouldn’t Let AI Write Your Job Post From Scratch
- You’ll get generic language that sounds like every other listing online
- It attracts low-effort applicants who mass-apply to anything
- It fails to reflect your company’s values, culture, or mission
- You lose the chance to make a real emotional connection with top candidates
Your job post is the first impression someone has of your organization. It should sound like you—not a robot.
✅ The Right Way to Use AI (And What to Feed It)
If you do want help from AI, the key is to come prepared. Give it your raw material—your values, your culture, your role-specific notes—and let AI help you structure or polish your ideas.
Prompt it like this:
“Help me write a job post for our company, Renew Community Services. We’re hiring a Case Manager to help support adults experiencing housing insecurity and trauma. Our culture is warm, mission-driven, and deeply collaborative. We want to attract candidates who are empathetic, reliable, and coachable. We offer a $42K–$48K salary, paid training, wellness perks, and real growth opportunities. Here are some bullet points I’ve written to guide you: [Insert bullets].”
This way, the AI becomes your assistant—not your voice.
✨ Pro Tip: Use a Real Job Post as a Model
You can also give AI one of the good examples from this guide and say:
“Help me write something similar to this Case Manager job post. Make it conversational, clear, and values-based—but tailor it to my company’s details.”
That gives AI context and direction—two things it needs to generate high-quality content.
💡 Bottom Line:
Use AI to speed up the writing process, not to replace intentional messaging. When used thoughtfully, AI can help you polish your tone, organize your sections, or expand on your draft—but it shouldn’t be your only input.
Your best candidates deserve a post that sounds like a real human—and shows that your company is full of them too.
Don’t let bad hires slow you down. WorkScreen helps you find the right people—fast, easy, and stress-free.
Need a Quick Copy-Paste Job Description?
Option 1: Conversational, Culture-First Template
Job Title: Case Manager – Join a Mission-Driven Team (Full-Time | $XXX–$XXX/year)
Location: Hybrid (Location) | 2 days onsite, 3 days remote
Hear From Our Team:
[Insert Loom or YouTube video link here – optional but highly recommended]
About Us:
At [Your Company Name], we’re on a mission to help people move from crisis to stability. We work with individuals facing trauma, housing insecurity, and mental health challenges—and we need a compassionate Case Manager to help us do it well.
If you’re organized, empathetic, and ready to make a real impact, we want to hear from you.
What You’ll Be Doing:
- Manage a caseload of ~20 clients across multiple programs
- Coordinate services with housing, therapy, and recovery providers
- Conduct needs assessments and build care plans with compassion
- Maintain accurate, up-to-date documentation
- Advocate for your clients and help them access the resources they need
What We’re Looking For:
- 1–3 years experience in case management or social services
- Strong people and time management skills
- Comfortable working across agencies and systems
- Bachelor’s degree preferred, but not required
- Spanish fluency is a big plus
Why Work With Us:
- $XX–$XX salary range based on experience
- Paid training + professional development
- Wellness stipend + mental health days
- Clear path to promotion and long-term growth
- Human-first culture: supportive, mission-driven, and inclusive
How to Apply:
We use WorkScreen.io to evaluate candidates fairly and efficiently. Click the link below to start your application and complete a quick, skills-based evaluation.
[Insert WorkScreen link]
Option 2: Classic “Job Brief + Responsibilities + Requirements” Format
Job Title: Case Manager (Full-Time | $XX–$XX/year)
Location: Hybrid – [Location]
Job Brief:
We’re hiring a Case Manager to coordinate services, build care plans, and support clients facing housing instability and mental health challenges. This role requires strong communication, empathy, and organizational skills.
Key Responsibilities:
- Manage a caseload of X–X clients
- Build care plans and coordinate external services
- Conduct client assessments and regular follow-ups
- Track and update documentation using our case management system
- Collaborate with internal and external stakeholders
Requirements:
- Bachelor’s degree (or equivalent work experience)
- X+ years in case management, social work, or related field
- Strong written and verbal communication
- Organized, empathetic, and able to multitask
- Familiarity with EHR systems is a plus
Compensation & Perks:
- $XX–$XX salary
- Hybrid schedule (X days in-office)
- Paid wellness days + PTO
- Team-focused environment with ongoing support
- Access to training and certification programs
How to Apply:
Click here to apply via WorkScreen and complete a short evaluation to help us understand your skills and fit.
[Insert WorkScreen link]
Let WorkScreen Handle the Rest
Once your job post is live, the next challenge is filtering through applications—fast, fairly, and without burning out.
That’s where WorkScreen comes in.
WorkScreen helps you:
✅ Quickly identify your most promising candidates
WorkScreen automatically evaluates every applicant, scores them based on real responses, and ranks them on a performance-based leaderboard—so you can instantly see who stands out.
✅ Eliminate low-effort applicants
No more résumé spam. WorkScreen helps you filter out one-click appliers, AI-written answers, and copy-paste responses. You only spend time on candidates who are genuinely engaged and qualified.
✅ Save hours with skill-based screening
Need to test written communication, empathy, or situational judgment? WorkScreen lets you add one-click skill assessments that simulate real-world tasks—so you can hire based on ability, not assumptions.
✅ Give every applicant a fair shot
No more ghosting or endless back-and-forth emails. WorkScreen creates a clear, transparent process that respects the applicant’s time—and yours.
Post your job through WorkScreen, share your link anywhere (LinkedIn, job boards, email), and let the platform do the heavy lifting—from screening to ranking.
FAQ
Salaries vary depending on industry, location, and experience, but here’s a general breakdown (based on U.S. data):
- Entry-level Case Managers typically earn between $40,000–$48,000/year
- Mid-level professionals with 2–5 years of experience earn around $50,000–$65,000/year
- Senior Case Managers or those in specialized sectors (e.g., healthcare, behavioral health) can earn $70,000 or more
Location matters too—Case Managers in large urban areas or within hospital systems tend to earn more than those in smaller nonprofits or rural communities.
Salaries vary depending on industry, location, and experience, but here’s a general breakdown (based on U.S. data):
- Entry-level Case Managers typically earn between $40,000–$48,000/year
- Mid-level professionals with 2–5 years of experience earn around $50,000–$65,000/year
- Senior Case Managers or those in specialized sectors (e.g., healthcare, behavioral health) can earn $70,000 or more
Location matters too—Case Managers in large urban areas or within hospital systems tend to earn more than those in smaller nonprofits or rural communities.
The ideal hiring process—from application to final decision—should take 1 to 3 weeks, depending on how many interview stages are involved.
Using a platform like WorkScreen.io can dramatically speed this up by helping you filter low-effort applicants and focus quickly on top candidates.
While both roles support clients and coordinate services, Case Managers typically:
- Focus more on logistics and resource coordination
- Work within structured systems (e.g., insurance, hospitals, housing programs)
- Manage larger caseloads than clinical social workers
Social Workers may be licensed to provide therapy or counseling, while Case Managers focus on ensuring clients receive the services they need.
Yes—but make sure to separate them clearly from the must-haves.
This signals flexibility and encourages high-potential applicants who may not meet every single criterion to still apply.
Example:
Nice to have: Experience with EHR systems, Spanish fluency, or certification in trauma-informed care.
