Hotel Manager Job Description (Responsibilities, Skills, Duties & Sample Template)

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If you’ve ever Googled “Hotel Manager job description,” you’ve probably run into the same problem…

Every article gives you a generic list of bullet points:

  • Responsibilities

  • Skills

  • Requirements

  • Apply here

That’s fine if you just want to fill a space on your careers page.
But if your goal is to attract a high-performing hotel manager—someone who can lead your team, impress your guests, and drive results—then a generic job post won’t cut it.

Why? Because top hotel managers aren’t just looking for duties—they’re looking for meaning. They want to know:

  • What kind of hotel they’ll be running

  • Who they’ll be leading

  • What kind of guest experience they’re responsible for

  • And most importantly, whether your brand aligns with how they operate

Here’s the truth:

Most job descriptions fail not because they leave out a responsibility—but because they fail to inspire the right candidate to apply.

So before we give you the actual templates, we’ll show you what makes a great hotel manager job post effective—and how to make yours stand out.

Before we get into examples, if you haven’t already, check out our full guide on how to write a job post that attracts top talent , Link https://workscreen.io/how-to-write-a-job-post/. It walks through everything you need to know—from structure to tone to candidate psychology.

If your hiring process is stressful, slow, or filled with second-guessing—WorkScreen fixes that. Workscreen helps you quickly identify top talent fast, eliminate low-quality applicants, and make better hires without the headaches.

What Does a Hotel Manager Actually Do? Their Roles

A hotel manager isn’t just someone who runs the front desk and checks in on housekeeping.

They’re the heartbeat of your property.

A great hotel manager oversees daily operations, manages staff, handles guest feedback, monitors budgets, and ensures the entire guest experience—from check-in to check-out—runs smoothly.

But here’s what separates a good hotel manager from a great one:

  • They lead with empathy and clarity.

  • They can defuse a tense guest situation without breaking a sweat.

  • They know how to motivate a team without micromanaging.

  • And they bring a standard of excellence that shows up in every review, every booking, and every return visit.

Whether you run a boutique hotel, a busy city property, or a resort, your hotel manager sets the tone. They influence everything—from your TripAdvisor rating to your employee retention.

So when you’re hiring for this role, you’re not just looking for operations experience.
You’re hiring someone to protect your brand, energize your staff, and deliver five-star experiences—every single day.

Two Great Hotel Manager Job Description Templates

✅ Option 1: For an Experienced Hotel Manager

📌 Job Title: Hotel Manager – Lead Our Boutique Guest Experience in Charleston, SC
💼 Type: Full-Time | On-Site
💵 Salary: $60,000–$75,000/year (based on experience) + quarterly performance bonuses
🕒 Schedule: Rotational shifts including weekends | Leadership On-Call

🎥 A quick message from our GM: [Insert Loom or YouTube link]

Who We Are

At Driftwood House, we’re not just offering rooms—we’re creating experiences. Our boutique property in Charleston blends historic charm with modern comfort, and we take pride in delivering exceptional service that guests remember long after checkout. We’re now looking for an experienced Hotel Manager to lead our team, inspire excellence, and drive day-to-day operations with warmth, structure, and care.

What You’ll Be Doing

  • Oversee front desk, housekeeping, and F&B teams

  • Handle guest feedback and escalations with grace

  • Manage scheduling, payroll approvals, and daily reports

  • Coordinate with vendors and ensure property maintenance

  • Ensure compliance with safety, health, and hospitality standards

  • Collaborate with ownership to set and hit performance goals

What We’re Looking For

  • 3+ years of hotel management experience (independent or chain)

  • Strong leadership and communication skills

  • Comfort with basic property management systems (e.g., Cloudbeds, Opera)

  • Financial acumen: budgeting, forecasting, P&L familiarity

  • Calm under pressure and naturally solution-oriented

Why Join Driftwood House?

We run lean, operate with care, and reward initiative. Here, your ideas matter—and your leadership shows up in every guest review. We offer:
✔️ Health & dental after 90 days
✔️ Paid time off + comped stay nights
✔️ Quarterly performance-based bonuses
✔️ Opportunities to grow into a regional manager role

Our Hiring Process

We use WorkScreen to help us fairly evaluate applicants based on skills and communication—not just resumes. Once you apply, you’ll go through a quick evaluation, followed by an in-person interview. We’ll stay in touch throughout, and every applicant will get a response—because that’s how we treat people here.

📥 Apply now → [Insert WorkScreen link]

✅ Option 2: Entry-Level Hotel Manager (Willing to Train)

📌 Job Title: Assistant Hotel Manager (No Experience Needed – We Train You)
💼 Type: Full-Time | On-Site
💵 Salary: $19–$22/hour + overtime + promotion path to manager
📍 Location: Oakland, CA

🎥 Hear from the Sunrise Suites Team: [Insert Loom or YouTube link]
Get a feel for what it’s like to work here, directly from the people you’ll be joining.

About Us

Sunrise Suites is a family-run hotel with a simple mission: create a clean, friendly, and consistent experience for every guest who walks through our doors. We’re growing fast, and we’re hiring an entry-level Assistant Hotel Manager who’s smart, driven, and ready to grow into a leadership role.

What You’ll Be Doing

  • Assist with front desk and guest check-in/check-out

  • Support room assignments and housekeeping coordination

  • Help resolve guest issues and improve service flow

  • Learn our property management system (we’ll train you)

  • Step up when the GM is off-site—you’ll grow into leadership here

What We’re Looking For

  • No prior hotel experience needed—we’ll teach you

  • You’re a natural communicator and team player

  • You show up on time, ask smart questions, and want to grow

  • Willingness to work weekends and holidays

Why This Role Is a Great Fit

This is a chance to get hands-on leadership training in hospitality—without needing 5 years of experience. We promote from within, and several of our current managers started in this exact role. You’ll get:
✔️ On-the-job training and mentorship
✔️ Full benefits after 90 days
✔️ Career advancement opportunities
✔️ A tight-knit team that values trust and hard work

Our Hiring Process

We value your time and want to make the process as fair and efficient as possible.
Here’s how it works:

  1. Apply via WorkScreen — We use this platform to assess real-world communication and attention to detail.

  2. Get feedback — Every applicant gets a response, whether you move forward or not.

  3. Final interview — If shortlisted, we’ll invite you to meet the team either virtually or on-site.

  4. We move fast — Offers typically go out within 1 week of final interviews.

We don’t ghost applicants. We believe everyone deserves clarity, respect, and a smooth experience.

📥 Apply now → [Insert WorkScreen link]

Build a winning team—without the hiring headache. WorkScreen helps you hire fast, confidently, and without second-guessing.

Why These Hotel Manager Job Posts Actually Work

Anyone can write a job description. But writing one that actually attracts quality candidates? That takes intention.

Let’s break down why these two templates stand out—and why they’re designed to convert top talent, not just fill a vacancy.

✅ 1. Clear, Specific Job Titles

Instead of vague titles like “Hotel Manager” or “Assistant,” we added specificity:

  • “Hotel Manager – Lead Our Boutique Guest Experience in Charleston”

  • “Assistant Hotel Manager (No Experience Needed – We Train You)”

These job titles don’t just state the role—they signal who it’s for, what makes it exciting, and who should apply. That instantly increases relevance and attracts the right applicants.

✅ 2. Warm Introductions with Context

Instead of opening with a lifeless block of text about the company, we introduce the “why” behind the role and what makes the hotel worth joining.

Candidates aren’t just looking for a paycheck—they want to feel something.
That opening paragraph gives them a reason to care.

✅ 3. Video From the Team

Adding a Loom or YouTube video from the hiring manager or team personalizes the post and builds instant trust. It shows that real people are behind the brand—and that alone makes you stand out from 90% of job posts online.

✅ 4. Transparent Pay & Perks

Both templates include clear salary ranges and benefits. This isn’t just about fairness—it’s about building trust.

Top candidates are more likely to apply when they know you respect their time and won’t hide the basics.

✅ 5. Human Tone That Connects

No robotic HR jargon. No walls of legal text.
Each post uses a warm, conversational tone that speaks to the candidate like a real person.

This style attracts thoughtful, mission-aligned applicants—not just anyone looking for “a job.”

✅ 6. Respectful, Modern Hiring Process

Instead of saying, “Only shortlisted candidates will be contacted,” we clearly outline the process:

  • We reply to everyone

  • We use WorkScreen to evaluate skills

  • You’ll know what to expect, and when

This gives applicants peace of mind and makes your company feel like a place that values clarity, structure, and respect.

Bad Hotel Manager Job Description Example: Why It Fails

Let’s take a look at a hotel manager job description that mirrors the kind of post you’ll often find online—and why it fails to attract top talent.

❌ Generic Hotel Manager Job Post

📌 Job Title: Hotel Manager
🏢 Company: Ocean Breeze Hotels
📍 Location: Miami, FL
💼 Type: Full-Time

Job Summary

Ocean Breeze Hotels is hiring a hotel manager to oversee operations, ensure smooth guest check-in/check-out, and manage staff. The ideal candidate will be responsible for maintaining service standards and ensuring guest satisfaction.

Key Responsibilities

  • Supervise front desk and housekeeping staff

     

  • Ensure guest satisfaction and resolve complaints

     

  • Coordinate schedules and oversee shift operations

     

  • Maintain inventory and manage vendor relationships

     

  • Monitor safety procedures and cleanliness standards

     

Requirements

  • Bachelor’s degree in Hospitality or related field

     

  • 3–5 years hotel management experience

     

  • Strong communication and leadership skills

     

  • Proficiency in Microsoft Office

     

How to Apply

Please send your resume and cover letter to hr@oceanbreezehotels.com by August 31, 2025.
Only shortlisted candidates will be contacted.

❌ Why This Job Post Doesn’t Work

Let’s break down where this job description goes wrong—and why it would likely be ignored by high-quality candidates.

1. The Job Title Is Generic

“Hotel Manager” gives no context, no personality, no hint at who or what the hotel is. It’s vague—and easily lost in a sea of similar listings.

2. The Introduction Is Cold

The job summary reads like a checklist. There’s no mission, no voice, and no emotional hook. Top candidates want to know why the role matters—not just what it includes.

3. There’s No Mention of Culture or Team Values

The post doesn’t say a word about the company culture, what working there is like, or how the team operates. It gives no clue if the candidate will belong.

4. No Salary or Benefits Shared

In today’s hiring market, omitting pay and perks isn’t neutral—it actively signals a lack of transparency. Candidates will scroll past it.

5. The Responsibilities Are Too Broad

The tasks are listed in generic terms, with no connection to impact or purpose. There’s no clarity on what success looks like in this role.

6. The Hiring Process Feels Dismissive

“Only shortlisted candidates will be contacted” is not just cold—it’s outdated. It makes the candidate feel like they’re walking into a black hole.

7. No Personality in the CTA

The final line is a formality. It doesn’t invite. It doesn’t excite. And it certainly doesn’t convince a qualified manager to take the next step.

A job post like this might get you some applicants—but not the kind you’re really looking for. Because great talent doesn’t respond to vague, lifeless descriptions. They’re drawn to posts that speak with clarity, intent, and care.

Bonus Tips to Make Your Job Post Stand Out

You’ve seen the difference between a generic job post and one that actually connects. But sometimes, it’s the little details that leave the biggest impression. Here are a few advanced touches you can add to your hotel manager job post to build trust, boost response rates, and show candidates you actually care.

✅ Tip 1: Add a Security & Privacy Notice

Let applicants know you’re legit—and that you value their data.

Example:

🔒 We take your privacy seriously. We will never ask for payment, financial details, or personal information beyond what’s required to assess your fit for the role. If you ever receive a suspicious message, contact us directly at [your official email].

Why this works:
It builds trust—especially important in a world full of job scams. It also positions your brand as responsible and thoughtful.

✅ Tip 2: Mention Leave Days or Flex Time

Time off matters—and candidates want to see that you value rest.

Example:

🌴 Enjoy up to 20 paid leave days per year, plus flexible scheduling options for personal days when needed. We believe great service starts with well-rested teams.

Why this works:
It shows you’re not just focused on productivity—you’re invested in your team’s well-being. And that attracts more balanced, thoughtful candidates.

✅ Tip 3: Highlight Training & Growth Opportunities

Even experienced managers want to know they can grow.

Example:

📈 You’ll receive 1-on-1 mentorship from our senior leadership team and access to hospitality management training programs. We invest in our people because great leaders are built—not just hired.

Why this works:
It signals a long-term opportunity—not just a job. This is especially helpful if your salary range isn’t the highest, but you offer real growth potential.

✅ Tip 4: Add a Video From the Hiring Manager or Team

People apply to people—not companies.

Example CTA:

🎥 Watch this 1-minute video from our General Manager to hear why we love working at Driftwood House, what we’re looking for in a leader, and what success in this role actually looks like.

Why this works:
A simple Loom or phone-recorded intro from the team builds connection, shows personality, and makes your post feel real. It helps candidates picture themselves there.

Here is an example that we used in our master guide on how to write a great job post description , you can check it out here https://www.loom.com/share/ba401b65b7f943b68a91fc6b04a62ad4

✅ Tip 5: Make the Application Process Feel Respectful

Clarify timelines. Reassure them you’ll respond. Keep it human.

Example:

💬 We respond to every application within 7–10 days, whether or not you move forward. We know applying takes time, and you deserve clarity either way.

Why this works:
This alone puts you in the top 10% of companies. It shows respect and maturity—and makes high-quality applicants more likely to say “yes” to your offer.

Should You Use AI to Write a Hotel Manager Job Description?

Let’s be honest—AI tools can save time. And a lot of ATS platforms (like Workable, Manatal, or Breezy) now offer one-click job post generators.

But here’s the thing:
Using AI blindly is one of the fastest ways to scare away great candidates.

❌ Why You Shouldn’t Let AI Write Your Post From Scratch

If you just type, “Write a hotel manager job description”, here’s what you’ll get:

  • Generic, recycled bullet points

     

  • A lifeless tone with zero personality

     

  • No mention of your company, team, or values

     

  • No real understanding of what makes this role meaningful

     

You might save 10 minutes, but you’ll waste hours reviewing low-quality applicants—or worse, you’ll miss out on the right one altogether.

✅ The Right Way to Use AI: Bring the Ingredients—Then Let It Polish

AI works best as a refiner, not a creator. You provide the raw ingredients, and it helps shape the result.

Here’s a better prompt:

“Help me write a hotel manager job description for [Insert Hotel Name]. We’re a [describe your hotel: boutique, resort, family-owned] based in [City]. We’re hiring a [Job Title] to help with [Key Responsibilities]. Our culture is [Describe Company Culture], and we’re looking for someone who is [Ideal Traits]. We offer the following benefits: [List Them]. Here’s our salary range: [Insert Range]. This is our hiring process: [Brief Description]. Please make the tone conversational, warm, and mission-driven. Here are a few bullet points I’ve written to get started: [Insert your rough notes]”

You can even paste in a job description from earlier in this guide and tell AI:

“Make something in this style, but tailored to our hotel and values.”

💡 Pro Tip: Use AI to Polish—Not Replace

Once you’ve written something thoughtful, use AI to:

  • Improve flow and sentence structure

     

  • Suggest stronger headlines or CTAs

     

  • Shorten long sections for clarity

     

  • Add formatting for readability

But never skip the human step.
Because when your job post reflects real people and real values, that’s when top talent pays attention.

Don’t let bad hires slow you down. WorkScreen helps you find the right people—fast, easy, and stress-free.

Need a Quick Copy-Paste Hotel Manager Job Description?

✅ Option 1: Conversational, Culture-First Template

📌 Job Title: Hotel Manager – Lead Our Hospitality Team in [Location]
💼 Type: Full-Time | On-Site
💵 Salary: [Insert Range] + performance bonuses
📍 Location: [Insert City or Hotel Name]

🎥 Hear from our team: [Insert Video Link]

About Us

At [Hotel Name], we believe great hospitality starts with great people. We’re not just running rooms—we’re creating memorable guest experiences. From the way we greet guests to how we handle challenges, everything we do is guided by care, consistency, and pride in our work.

We’re looking for a Hotel Manager who leads by example, communicates clearly, and knows how to bring out the best in a team.

What You’ll Be Doing

  • Oversee daily operations: front desk, housekeeping, and maintenance

     

  • Handle guest feedback and resolve issues with empathy

     

  • Coach, schedule, and support staff across shifts

     

  • Monitor performance metrics and optimize efficiency

     

  • Ensure compliance with safety and hospitality standards

     

What We’re Looking For

  • X years of hotel or hospitality leadership experience

     

  • Strong communication and team-building skills

     

  • Familiarity with property management systems (like [insert tool])

     

  • Calm under pressure, detail-oriented, and people-first

     

Perks & Benefits

  • Health and dental insurance after 90 days

     

  • Paid time off + flexible scheduling

     

  • Quarterly bonuses based on performance

     

  • Growth opportunities within the company

     

Our Hiring Process

We care about fairness, speed, and clarity. That’s why we use WorkScreen to evaluate candidates based on skill—not just resumes.
You’ll receive updates every step of the way.

📥 Apply now → [Insert WorkScreen Link]

✅ Option 2: Structured Format (Job Brief + Responsibilities + Requirements)

📌 Job Title: Hotel Manager
📍 Location: [City]
💼 Type: Full-Time
💵 Salary: [Insert Salary Range]

Job Brief

We are seeking a reliable and experienced hotel manager to oversee daily operations at [Hotel Name]. The ideal candidate will be responsible for supervising staff, ensuring guest satisfaction, and optimizing workflows to improve service quality and profitability.

Key Responsibilities

  • Manage daily hotel operations and ensure smooth workflow

     

  • Supervise front office, housekeeping, and F&B staff

     

  • Resolve guest complaints and provide exceptional service

     

  • Prepare reports, track KPIs, and support budget planning

     

  • Maintain compliance with legal and safety standards

     

Requirements

  • Proven experience in hotel management or hospitality leadership

     

  • Strong interpersonal and organizational skills

     

  • Familiarity with hotel management software (e.g., Opera, Cloudbeds)

     

  • Degree in Hospitality Management or equivalent experience

     

📥 To apply, please submit your application via WorkScreen: [Insert Link]
We respond to all applicants and typically reach out within 7–10 days.

Done Writing Your Job Post? Let WorkScreen Handle the Next Step

Writing a compelling job post is just the first half of the hiring journey.
The next challenge? Figuring out who’s actually worth your time.

That’s where WorkScreen comes in.

Here’s how WorkScreen helps you hire smarter—not harder:

✅ 1. Quickly Identify Your Top Candidates

Once your post goes live, WorkScreen automatically evaluates applicants and ranks them on a performance-based leaderboard—so you can instantly see who’s worth interviewing and who’s not.

✅ 2. Test Skills—Not Just Resumes

Anyone can list qualifications on a CV. But with WorkScreen, you can send one-click skill tests that evaluate real-world ability.
You’ll see how candidates think, communicate, and solve problems—before you ever schedule a call.

✅ 3. Eliminate Low-Effort Applicants

WorkScreen helps you avoid copy-paste responses, AI-generated cover letters, and “one-click apply” fatigue.
You’ll focus only on genuine, committed, and high-quality candidates—saving hours of manual screening.

✅ 4. Build a Fair, Human-Centered Hiring Process

WorkScreen was built to help you move fast without compromising your standards.
It’s respectful to candidates, and radically efficient for hiring teams.

Sign up at WorkScreen.io Create your job post, share your custom link, and let WorkScreen do the heavy lifting. Spend less time filtering—and more time hiring the right people.

FAQ

A great hotel manager combines operational discipline with people-first leadership. Here are the key skills to look for:

  • Leadership & Team Management – Can they motivate and manage staff across shifts?

  • Guest Relations – Do they handle complaints gracefully and turn unhappy guests into loyal ones?

  • Crisis Management – Can they stay calm and decisive under pressure?

  • Operational Know-How – Are they organized, budget-conscious, and familiar with hotel systems?

  • Communication Skills – Are they clear, respectful, and confident across all levels—from staff to executives?

Bonus skills:

  • Familiarity with PMS tools like Opera or Cloudbeds

  • Knowledge of local compliance regulations (fire, safety, health)

  • Revenue management or upselling experience

While a degree in Hospitality Management or Hotel Administration is preferred, it’s not always essential.

What really matters is a blend of:

  • Relevant experience in the hospitality industry

  • Strong leadership track record

  • Familiarity with day-to-day hotel operations

  • A reputation for service excellence

In smaller or independent hotels, experience and attitude often outweigh formal education. In luxury or international chains, formal qualifications might carry more weight.

Salaries vary by location, hotel type, and experience. Here’s a rough guide:

  • Small or boutique hotel manager (U.S.): $45,000–$65,000/year

  • Mid-size property manager: $60,000–$85,000/year

  • Luxury or large chain hotel manager: $90,000–$120,000+/year

In some regions (especially metro cities), bonuses and performance incentives can add another 10–25% on top of base salary.

Use a hiring platform like WorkScreen to:

  • Run scenario-based skill tests (e.g., “How would you handle a 1-star review?”)

  • Request short video introductions to assess communication and presence

  • Score applicants on performance—not just resume keywords

This helps you move beyond gut feel and hire based on real ability.




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Author’s Details

Mike K.

Mike is an expert in hiring with a passion for building high-performing teams that deliver results. He specializes in streamlining recruitment processes, making it easy for businesses to identify and secure top talent. Dedicated to innovation and efficiency, Mike leverages his expertise to empower organizations to hire with confidence and drive sustainable growth.

Hire Easy. Hire Right. Hire Fast.

Stop wasting time on unqualified candidates. WorkScreen.io streamlines your hiring process, helping you identify top talent quickly and confidently. With automated evaluations , applicant rankings and 1-click skill tests, you’ll save time, avoid bad hires, and build a team that delivers results.

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