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If you’ve Googled “IT Specialist job description,” chances are you’ve landed on a dozen copy-paste templates filled with buzzwords, vague duties, and zero personality.
They all follow the same lifeless format:
Responsibilities. Requirements. Apply here.
But here’s the truth: if your job post reads like a checklist, it won’t attract top tech talent.
Because the best IT specialists? They’re not just looking for a job—they’re looking for impact, culture, and a place where their work matters.
This guide is different.
Instead of giving you another dry template, we’ll show you how to write an IT Specialist job post that actually attracts skilled, reliable candidates who care about your mission—and who will stick around.
Before we get into examples, if you haven’t already, check out our full guide on how to write a job post that attracts top talent , Link https://workscreen.io/how-to-write-a-job-post/. It walks through everything you need to know—from structure to tone to candidate psychology.
If your hiring process is stressful, slow, or filled with second-guessing—WorkScreen fixes that. Workscreen helps you quickly identify top talent fast, eliminate low-quality applicants, and make better hires without the headaches
What An IT Specialist Actually Does - Their Roles
An IT Specialist is the go-to person who keeps your technology running smoothly—whether that’s fixing a software glitch, setting up secure networks, or helping your team troubleshoot tech issues in real-time.
But this role isn’t just about fixing things.
A great IT Specialist prevents problems before they happen, protects your company from security risks, and helps your team stay productive by making sure the tech just works.
In many companies, this person wears multiple hats:
🛠️ Systems admin.
🔒 Cybersecurity watchdog.
💬 Help desk support.
📡 Network optimizer.
🧠 Strategic thinker.
In short, they’re the backbone of your tech operations—and when done well, their work is invisible because everything just works.
That’s why hiring the right person matters. You’re not just looking for someone who knows how to install updates—you want someone who’s reliable, proactive, and communicates clearly with both technical and non-technical team members.
Two Great IT Specialist Job Description Templates
✅ Option 1: Experienced IT Specialist (Culture-First Style)
📌 Job Title: IT Specialist for Growing eCommerce Team (Remote-Friendly, Full-Time)
💼 Location: Hybrid – Nairobi (or Remote within EAT time zone)
💰 Salary: $2,000–$3,000/month (based on experience)
🕒 Hours: Mon–Fri | 9AM–5PM (EAT)
🎥 Meet Your Future Manager
Before we dive in, here’s a quick 90-second video from our Head of Operations, James, explaining what we’re looking for in this role and what it’s like working with us.
👉 [Insert Loom or YouTube link]
🏢 About Us
At Savanna Supply, we run one of the fastest-growing eCommerce brands in East Africa, delivering essentials to over 100,000 customers monthly. We operate lean, move fast, and are deeply customer-obsessed.
Our tech stack includes Shopify, Google Workspace, and several internal tools—and we rely on a solid IT backbone to keep operations flowing across logistics, customer support, finance, and fulfillment.
We’re hiring an experienced IT Specialist who wants to take ownership of systems, improve workflows, and be a key part of our growing operations team.
🛠️ What You’ll Be Doing
- Maintain and troubleshoot internal infrastructure (Google Admin, Slack, Mac & Windows devices)
- Own user setup, access permissions, and onboarding/offboarding
- Ensure cyber hygiene: backups, MFA, antivirus, and secure cloud storage
- Support internal software tools and recommend workflow automations
- Respond to tech support requests and help team members solve issues fast
- Train teammates on best practices and new tools
✅ You’re a Great Fit If You Have:
- 3+ years of experience in IT support, systems admin, or security roles
- Strong working knowledge of SaaS tools and basic networking
- A proactive mindset—you don’t wait for problems, you prevent them
- Strong communication skills, especially with non-technical teams
- Bonus: experience with remote team support or cloud automation tools
🎁 Perks & Benefits
- Remote flexibility + co-working allowance if not Nairobi-based
- 15 paid vacation days per year (plus public holidays)
- Health cover (NHIF + private outpatient)
- Quarterly team meetups in Nairobi
- Learning stipend ($300/year)
🚀 Why This Role Is a Great Fit
You won’t be micromanaged—you’ll be trusted.
You won’t be buried in red tape—you’ll move fast and see your impact daily.
At Savanna Supply, we don’t treat IT as an afterthought—we treat it as a strategic advantage. If you want to grow, lead, and solve real-world operational problems at scale, this is the place.
📥 How to Apply
We use WorkScreen.io to evaluate applicants fairly and efficiently. Click the link below to complete a short, skills-first application—no résumés, no ghosting.
👉 [Insert WorkScreen link]
🌱 Option 2: Junior IT Support Specialist (Entry-Level)
📌 Job Title: Junior IT Support Specialist – Entry-Level (Full-Time)
💼 Location: On-Site – Kampala, Uganda
💰 Salary: UGX 2,200,000–2,800,000/month
🕒 Hours: Mon–Fri | 8:30AM–5:00PM
🎥 Hear From Your Future Supervisor
Watch this short video from Sarah, our IT Manager, where she shares what this role is about, what you’ll learn, and how we support entry-level hires.
👉 [Insert Loom or YouTube link]
🏢 About Us
We’re QuickDrop Logistics, a last-mile delivery company operating in 4 Ugandan cities. We serve e-commerce, health, and food delivery sectors—and our 200+ team members rely on reliable tech every single day.
From onboarding new drivers to maintaining tablets, routers, and internal systems—we make tech work where it matters most: on the ground.
We’re now looking for a Junior IT Support Specialist. You don’t need years of experience—just strong curiosity, clear communication, and the drive to solve problems and grow.
🛠️ What You’ll Be Doing
- Set up and manage devices (phones, routers, tablets, POS machines)
- Respond to staff tech requests and escalate where necessary
- Maintain inventory of equipment, tools, and passwords
- Keep systems updated and report tech issues to senior IT staff
- Train team members on simple tech processes and best practices
✅ You’ll Thrive If You:
- Are familiar with using a computer, smartphone, and office tools (email, Docs)
- Communicate clearly and politely with teammates
- Want to build a career in IT or tech support
- Are proactive, organized, and willing to learn
- Have a certificate or diploma in IT (preferred but not required)
🎁 Perks & Benefits
- Free lunch and daily transport stipend
- 14 paid vacation days
- Paid full-time training (2 weeks onboarding)
- Certificate of training completion
- Promotion opportunities after 6–12 months
🚀 Why This Role Is a Great Fit
This isn’t just another support role—it’s a launchpad.
We believe in growing our own talent. Our best team leads started out just like this: curious, hardworking, and eager to learn. You’ll be supported, mentored, and given real responsibilities from Day 1.
📥 How to Apply
We use WorkScreen.io to evaluate applicants based on potential, not just past experience. Click the link below to complete your application. It’s short, fair, and we respond to every applicant.
👉 [Insert WorkScreen link]
Don’t let bad hires slow you down. WorkScreen helps you identify the right people—fast, easy, and stress-free.
Breakdown of Why These Job Posts Work
Let’s break down what makes these IT job descriptions stand out—and why they’re far more likely to attract high-quality candidates than the generic templates flooding job boards.
✅ 1. The Job Titles Are Clear, Specific, and Purposeful
Instead of just saying “IT Specialist” or “Tech Support,” the titles include:
- The exact level (e.g. “Junior” vs “Experienced”)
- Who it’s for (eCommerce team, logistics company)
- Location or format (Remote-Friendly, On-Site in Kampala)
This kind of clarity helps the right candidates self-select before they even click—saving you time and attracting more relevant applicants.
✅ 2. Each Post Starts With a Personal Video
Top candidates want to know who they’ll be working with—not just what they’ll be doing. Including a short video from the hiring manager builds:
- Trust (you’re showing there’s a real human behind the job)
- Connection (people want to work with people, not faceless logos)
- Differentiation (very few companies do this, so it makes you stand out)
It also sets the tone and helps candidates decide whether they resonate with the company culture and leadership style.
✅ 3. The “About Us” Section Tells a Real Story
Instead of boilerplate company blurbs, each “About Us” section:
- Highlights the company’s mission and current scale
- Explains what the team does, why it matters, and how the role fits in
- Grounds the candidate in context—what they’re really joining
This helps attract mission-aligned people and filters out those looking for “just another job.”
✅ 4. The Role Responsibilities Are Written Like a Real Day-in-the-Life
The job descriptions avoid vague bullet points like “Maintain systems” or “Assist team”—and instead paint a clear picture of:
- What tools they’ll use
- What kind of tasks they’ll handle
- Who they’ll interact with
This helps serious candidates imagine themselves in the role, and gives unqualified candidates a chance to self-filter.
✅ 5. Candidate Requirements Are Thoughtful and Inclusive
For the junior role:
- You clearly state which qualifications are “nice to have” instead of mandatory, which encourages capable but non-traditional applicants to apply.
- You prioritize traits like curiosity and clear communication—not just degrees.
This expands your talent pool and signals that you value potential, not just pedigree.
✅ 6. Perks & Benefits Are Transparent and Practical
Each post includes its own perks section with specific, realistic details—not fluff:
- Salary ranges (builds trust and saves time)
- Leave days and health benefits
- Learning stipends, transport, and daily meals
When candidates know what they’re getting upfront, it removes friction and makes them more likely to apply.
✅ 7. The “Why This Role Is a Great Fit” Section Sells the Opportunity
This section shifts the spotlight from you to them. It answers:
- “What’s in it for me if I take this job?”
- “Will I be trusted, challenged, supported?”
- “Is this a job I’ll grow in or get stuck in?”
It’s a pitch—not for your product, but for your team.
✅ 8. The Application Process Is Respectful and Modern
Using WorkScreen.io signals that:
- You don’t ghost applicants—you respond to every one.
- You care about skills, not just résumés.
- You’re investing in a fair, streamlined, and thoughtful hiring process.
Top candidates—especially in IT—hate time-wasting, black-box hiring funnels. You’re making it clear you don’t play those games.
Bad IT Job Description Example (and Why It Fails)
Let’s take a look at a typical, outdated job post you might find online—and break down exactly why it turns away top candidates.
❌ Bad Job Post Example
📌 Job Title: IT Officer
📍 Location: Nairobi, Kenya
🕒 Job Type: Full-Time
📅 Deadline: July 31, 2025
Job Summary:
We are seeking an IT Officer to support the organization’s IT operations. The candidate will be responsible for maintaining hardware and software systems, assisting with troubleshooting, and ensuring IT policies are followed.
Key Responsibilities:
- Install and configure software and hardware
- Monitor systems and networks
- Troubleshoot issues
- Maintain IT inventory
- Provide technical support to staff
Minimum Requirements:
- Bachelor’s degree in Computer Science or related field
- 3 years of experience in a similar role
- Strong knowledge of Microsoft Office and Windows OS
- Excellent communication skills
How to Apply:
Send your CV and cover letter to hr@example.org. Only shortlisted candidates will be contacted.
❌ Why This Job Post Falls Short
🚫 1. The Job Title Is Vague and Generic
“IT Officer” doesn’t tell the reader anything about:
- What type of IT the role focuses on (support? systems? security?)
- What kind of company this is
- Who the role is for
This is the kind of title candidates scroll past because it feels like it could belong to any company, anywhere.
🚫 2. The Introduction Is Cold and Uninspired
“We are seeking an IT Officer…”
This reads like it was written by a robot. There’s no mission, no reason to care, and no personality. It gives no sense of:
- Why the role exists
- What the company actually does
- What kind of person they’re hoping to attract
🚫 3. No Salary, Perks, or Benefits
There’s zero mention of compensation, benefits, flexibility, or growth.
This creates a trust gap—candidates have no idea what they’re getting into and may assume the worst (low pay, poor conditions, no growth path).
🚫 4. Culture Is Completely Missing
Nowhere does this post say anything about:
- The team dynamic
- The working environment
- Company values
- Learning or collaboration
For a role where communication and responsiveness are key, that’s a red flag.
🚫 5. Responsibilities Are Broad and Boring
The tasks listed are so generic they could apply to any IT job anywhere.
There’s no indication of:
- What systems they’re working with
- What the company’s setup looks like
- How success will be measured
🚫 6. The Requirements Are Rigid and Exclusionary
- “Bachelor’s degree required”
- “3 years of experience”
There’s no flexibility, no room for potential, and no encouragement for passionate learners to apply.
It reads like a gatekeeping list.
🚫 7. The Application Process Feels Dismissive
“Only shortlisted candidates will be contacted.”
This line immediately discourages applicants. It makes the company sound:
- Unreachable
- Uncaring
- Bureaucratic
In contrast, a great job post sets clear expectations, values candidates’ time, and promises transparency.
🚫 8. The Call to Action Is Cold and Transactional
There’s no encouragement. No warmth. Just “send your CV.”
That’s a missed opportunity to energize candidates and guide them through a thoughtful, positive hiring experience.
Bottom Line:
This job post checks administrative boxes—but it doesn’t sell the role, inspire trust, or attract high-caliber candidates.
Bonus Tips to Make Your IT Job Post Stand Out
Even if you already have a solid job post, these bonus tips will help you go from good to exceptional. These small additions build trust, reduce drop-offs, and make your company more appealing—especially to top IT talent who are evaluating not just the job, but the entire candidate experience.
✅ 1. Add a Privacy & Security Notice to Build Trust
Tech-savvy candidates are extra cautious about scams and phishing. Adding a short disclaimer shows that your hiring process is professional and secure.
What to say:
🔒 “We take applicant privacy and security seriously. You’ll never be asked to share financial information, pay a fee, or provide personal login credentials during any stage of our hiring process.”
✅ 2. Mention Leave Days and Flex Time
Many job descriptions highlight workload but forget to talk about time off.
Highlighting leave policies signals that you value employee well-being—and helps your job stand out in a competitive hiring market.
Example line to include:
🏖 “We offer 15 paid vacation days per year, plus all public holidays—because we know rest fuels results.”
Or:
🧘 “Enjoy flex Fridays—use the last hour of your week for learning, errands, or just unplugging.”
✅ 3. Highlight Training & Growth Opportunities
This matters especially for IT roles, where tools and skills evolve fast. Candidates want to know:
- Will I keep learning?
- Can I grow into something bigger?
What to include:
📚 “We offer a $300/year learning stipend for online courses, certifications, or tech events—so you stay sharp and future-ready.”
🧭 “We promote from within. Several of our current team leads started as junior IT support specialists.”
✅ 4. Include a Video Message from the Hiring Manager or CEO
You’ve already seen this in our great job post examples—but it’s worth repeating.
A short video (even 60–90 seconds) gives your job post:
- A human face
- A more personal connection
- A huge edge over competitors who only use text
Tip: Use Loom or your phone. Don’t overproduce—authenticity beats polish.
Here is an example that we used in our master guide on how to write a great job post description , you can check it out here https://www.loom.com/share/ba401b65b7f943b68a91fc6b04a62ad4
✅ 5. Show How You Support Remote or Hybrid Work (If Applicable)
Remote-friendly jobs are highly sought after—but vague promises don’t build confidence. If your company offers location flexibility, say so clearly.
What to say:
🏠 “This is a remote-first role. You can work from anywhere in the EAT time zone. We offer a monthly co-working allowance if you prefer an office setting.”
Or:
🚗 “You’ll work on-site 3 days a week and remotely the other 2. We make hybrid work easy with strong systems and clear expectations.”
✅ 6. Use Subheadings to Make Your Job Post Scannable
Most candidates skim job descriptions. Structure matters just as much as content.
Use clear headings like:
- “What You’ll Be Doing”
- “Perks & Benefits”
- “Why This Role Is a Great Fit”
- “How to Apply”
It makes your post easier to digest—and harder to ignore.
How to Use AI to Help You Write Better Job Posts (Without Losing the Human Touch)
AI can absolutely help you write faster—but only if you use it the right way.
If you just ask it to “write a job post for an IT Specialist,” you’ll get the same lifeless, generic filler content that top candidates scroll past every day.
Here’s how to avoid that—and how to make AI work for you instead of working against you.
🚫 The Wrong Way to Use AI
Prompting ChatGPT (or any AI) like this:
“Write an IT job post for my company.”
…will likely give you something that:
- Sounds robotic
- Has vague responsibilities
- Lacks any real cultural context
- Misses what makes your company—and this role—unique
It might save time, but it costs you quality candidates.
✅ The Right Way to Use AI
The key is to treat AI like a collaborator, not a content vending machine.
Start with your real-world input—then let AI help you refine and structure it.
Here’s a smart framework you can copy:
💡 Sample Prompt to Give AI:
Help me write a job post for our company, Savanna Supply.
We’re hiring an IT Specialist to help manage internal systems, respond to tech issues, and improve cybersecurity as we scale.
Our company sells consumer goods through an eCommerce platform and serves 100K+ monthly customers.
We value speed, autonomy, and clear communication.
This is a remote-friendly role with a salary range of $2,000–$3,000/month, plus 15 days PTO, a $300 learning stipend, and private health cover.
We use Google Workspace, Shopify, Slack, and Zoom.
We want to attract someone with 3+ years experience in IT support, who’s proactive, systems-oriented, and communicates well with non-technical staff.
Our hiring process includes a short skills-based evaluation via WorkScreen.io and a Loom video intro from the hiring manager.
Here are a few bullet points I’ve drafted to get you started:
– Maintain internal systems
– Troubleshoot staff tech issues
– Monitor security tools
– Help onboard new hires
🤖 What Happens Next?
AI will now generate a structured, more thoughtful draft that:
- Matches your voice and values
- Reflects your actual needs
- Gives you a strong starting point to polish further
This is the smart, repeatable way to use AI across all your roles—from Sales Manager to Customer Support to HR.
⚠️ Pro Tip: AI Can Polish, But You Must Provide the Ingredients
Think of it like this:
- You provide the flavor. (Mission, tools, values, tone)
- AI helps with the presentation. (Flow, formatting, clarity)
When you combine the two, you get a job post that’s clear, authentic, and ready to convert the right applicants.
WorkScreen simplifies the hiring process, helping you quickly identify top talent while eliminating low-quality applications. By saving you countless hours and reducing the risk of bad hires, it empowers you to build a team that delivers results
Copy-Paste IT Specialist Job Description Templates (Quick Use Version)
✅ Option 1: Conversational, Culture-First Template
(Ideal for experienced roles and fast-growing teams)
📌 Job Title: IT Specialist for Growing Team (Remote-Friendly, Full-Time)
💼 Location:[insert location]
💰 Salary: $xx–$xx/month (based on experience)
🕒 Hours: [insert schedule]
🎥 Quick Intro from the Hiring Manager
Watch this 90-second video from our Ops Lead explaining the role, team culture, and what success looks like here:
👉 [Insert Loom or YouTube link]
🏢 Who We Are
At [Company Name], we’re building a modern [insert industry here – e.g., direct-to-consumer brand / logistics platform / SaaS tool] that serves over [X number] of users/customers every month.
We run lean, operate across multiple tools (think Slack, Google Workspace, Zoom, and cloud apps), and believe great IT should be proactive—not reactive.
We’re hiring a skilled IT Specialist who can keep our systems reliable, secure, and scalable as we grow.
🛠️ What You’ll Do
- Maintain and monitor our internal systems and tools (Google Admin, Mac/PC devices, etc.)
- Troubleshoot real-time issues for staff across multiple teams
- Set up user accounts, permissions, and onboarding/offboarding workflows
- Keep our cloud-based tools running efficiently and securely
- Support team members with tech training and systems best practices
✅ What We’re Looking For
- 3+ years in IT support or systems administration
- Comfortable with remote-first collaboration tools (e.g., Slack, Zoom, Notion)
- Clear communicator—especially with non-technical teammates
- Proactive mindset: you fix issues and improve workflows
- Bonus: Experience with cybersecurity tools or scripting/automation
🎁 Perks & Benefits
- Remote-friendly setup
- 15 paid vacation days + public holidays
- Health insurance
- Learning stipend ($300/year)
- Quarterly virtual team hangouts or optional offsites
🚀 Why This Role Is a Great Fit
You’ll have full ownership over IT.
You’ll work with smart, kind people who value speed and clarity.
And your contributions will be noticed—because everything runs smoother when IT is done right, and we know it.
📥 How to Apply
We use WorkScreen.io to evaluate applicants based on real skills, not just résumés. Click the link below to complete a short application—you’ll hear back from us either way.
👉 [Insert WorkScreen link]
✅ Option 2: Structured Format
(Ideal for entry-level roles or formal environments)
📌 Job Title: Junior IT Support Technician
💼 Location: On-site – [Insert City, Country]
💰 Salary: [Insert range]
🕒 Hours: Mon–Fri | 8:30AM–5:00PM
🎥 A Message From Your Supervisor
Here’s a quick video from your future manager about what to expect in this role and how we support early-career hires:
👉 [Insert Loom or YouTube link]
🏢 Who We Are
At [Company Name], we’re on a mission to [brief mission – e.g., simplify logistics / deliver healthcare supplies / build better internal tools for SMEs]. Our team works hard to stay connected and productive—and that depends on having a strong IT support backbone.
We’re hiring a Junior IT Support Technician to help our team run smoothly, solve tech issues quickly, and learn on the job with full support.
🛠️ What You’ll Do
- Set up devices for new hires (laptops, phones, routers)
- Respond to IT tickets and basic support issues
- Maintain inventory of IT equipment and software
- Assist with security updates and backup routines
- Learn new tools and support systems through on-the-job training
✅ What We’re Looking For
- Comfortable with computers, smartphones, and web-based tools
- Friendly communicator with a service mindset
- Reliable, organized, and hungry to grow in tech
- High school diploma or IT certificate preferred
🎁 Perks & Benefits
- Daily lunch + local transport stipend
- Paid onboarding + training
- 14 paid vacation days per year
- Certificate of training completion
- Promotion opportunities after 6–12 months
🚀 Why This Role Is a Great Fit
This is your launchpad.
We promote from within, mentor new hires, and celebrate initiative. You won’t just “fix things”—you’ll grow, lead, and become part of a company that values your development.
📥 How to Apply
We use WorkScreen.io to give everyone a fair shot—no résumés, no gatekeeping. Just show us what you can do.
👉 [Insert WorkScreen link]
Let WorkScreen Handle the Next Phase
Writing a strong job post is just the beginning.
Once you’ve attracted great candidates, the real challenge is figuring out who’s actually qualified—without wasting hours reviewing generic résumés or chasing unresponsive applicants.
That’s where WorkScreen.io comes in.
🛠 WorkScreen helps you:
✅ Spot top performers faster
WorkScreen automatically evaluates every applicant through a short, role-specific task or skills test—then ranks them on a performance-based leaderboard.
You’ll immediately see who can actually do the job—not just who knows how to talk about it.
✅ Reduce hiring noise
You’ll stop wasting time on:
- Résumés full of fluff
- Candidates who can’t follow basic instructions
- People who apply to 100 jobs a day using AI tools
WorkScreen filters all that out—leaving you with serious, qualified applicants who’ve shown real effort.
✅ Hire based on skill, not guesswork
Whether it’s an IT Specialist role or a Junior Support Technician, WorkScreen gives you the confidence to make data-driven decisions.
You’ll stop relying on interviews alone and start hiring based on actual ability.
✅ Save hours of manual screening
No more digging through email threads or trying to compare résumés side by side.
WorkScreen brings everything into one clean dashboard so you can see results, review answers, and make quick, confident calls.
✉️ Need to share your job post across platforms?
WorkScreen gives you a custom job link you can use on LinkedIn, WhatsApp, job boards, or your own site.
Candidates apply through that link and go straight into the smart screening flow.
Here’s how to get started: WorkScreen takes it from there—so you can hire smarter, faster, and with zero guesswork.
FAQ
Answer:
The average IT Specialist salary varies depending on location, experience, and industry. Here are rough benchmarks:
- United States: $55,000–$80,000/year
- United Kingdom: £28,000–£45,000/year
- Kenya: KES 120,000–180,000/month
- Uganda: UGX 2.2M–3.5M/month
Entry-level roles start lower, while senior specialists with niche expertise (e.g. cybersecurity, network engineering) can earn significantly more.
💡 Tip: Always include a salary range in your job post—transparency builds trust and increases the number of quality applicants.
Answer:
Beyond technical knowledge, the best IT Specialists are:
- Problem-solvers: They think in systems and fix issues at the root level
- Communicators: They explain tech clearly to non-technical teammates
- Detail-oriented: They spot potential problems before they cause disruption
- Proactive: They suggest improvements instead of waiting to be told
- Adaptable: They stay current with evolving tools, systems, and threats
Technical skills to prioritize include:
- Systems administration (Windows, Mac, Google Workspace)
- Cybersecurity basics (MFA, backups, secure access control)
- Network setup and troubleshooting
- Familiarity with SaaS platforms and remote collaboration tools
Answer:
If you’re a small company with limited tech needs, outsourcing may be enough—especially for one-off tasks or setup projects.
But if:
- Your team relies heavily on internal tools
- You’re growing fast
- You value speed and security
…then having an in-house IT Specialist (even part-time) is often smarter. They understand your systems, your people, and your priorities—making them far more effective day-to-day.
Answer:
Don’t rely solely on interviews or résumés.
Use skill-based evaluations (like the ones offered by WorkScreen.io) to test their ability in real-world scenarios—such as:
- Diagnosing a sample tech issue
- Writing simple documentation
- Setting up a secure user account
This gives you proof of ability, not just promise.
Answer:
- IT Support Technician: Typically handles day-to-day help desk tasks—password resets, device setup, basic troubleshooting. More reactive.
- IT Specialist: Often more experienced and strategic. Handles infrastructure, software stack maintenance, cybersecurity, systems improvement. More proactive.
If your business is scaling, you’ll likely need an IT Specialist. If you just need someone to help staff with minor issues, a Support Technician may be enough.
